Confluence

4.5 (3,574)
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Create, organize, and discuss work with your team

Overall rating

4.5 /5
(3,574)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.2/5
Customer Support
4.3/5

92%
recommended this app
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3574 Reviews

Pradeep
Pradeep
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Confluence knowledge management tool Review

Reviewed on 2024/01/11

Over Amazing experience.
Very user friendly.
Graphical user interface is very east to use and self...

Over Amazing experience.
Very user friendly.
Graphical user interface is very east to use and self explanatory.
Amazing experience as a senior Business analyst while managing the training for the new users.

Pros

Amazing collaboration and content sharing platform.
Can save your training material and videos and central repository.
Very easy to access and organize the knowledge base for the organization.

Cons

Some time behave very slow while updating the document to the repository.
Editing a document at the repository it self is a cumbersome task

Alternatives Considered

ClickUp

Reasons for Switching to Confluence

Strong User Community. Exceptional feedback from the users Very easy to use GUI
Jake
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Confluence - Keep your company organized and documented!

Reviewed on 2025/01/20

Positive! I enjoy using confluence in my day to day. I use it often for my own page creation as...

Positive! I enjoy using confluence in my day to day. I use it often for my own page creation as well as discovery of other resources.

Pros

- Organization of files is super helpful to keep things easily discoverable
- Customizations on pages
- Integrations with other platforms and services

Cons

Sometimes permissions. I find often times I forget to change them before sending to a coworker and they’ll need to request access.

Martin
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Would not recommend to use it in the SaaS version

Reviewed on 2024/09/10

It is working most of the time, with several outages in the past months.
We were forced to migrate...

It is working most of the time, with several outages in the past months.
We were forced to migrate from the on-prem to the SaaS version. The on-prem version was very good, the SaaS software is a mess in terms of ensuring information security and has way worse usability.

Pros

Concurrent editing is still possible in the SaaS version.

Cons

Has advertisements for other products in the menu.
You have no sufficient control over the 3rd party features the users can see and use.
It's a nightmare to document its use according to GDPR rules.

Ashish
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Seamless Documentation

Reviewed on 2024/11/28

Pros

What I liked most about Confluence is its seamless collaboration features. The real-time editing and comment functionalities make it incredibly easy for my team to work together on documentation. The integration with other Atlassian tools like Jira adds even more value.

Cons

One thing which felt hard for me while using confluence is to find docs from different spaces when too many spaces and docs are there. I think the main reason is that it would take time to arrange and keep the docs in correct places and name it correctly.

vignesh
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Wonderful tool for userstory management

Reviewed on 2025/01/16

I really like this tool and easy to maintain with easy web access
Confluence is open source so does...

I really like this tool and easy to maintain with easy web access
Confluence is open source so does not cost too much amount .

Pros

Confluence is very user-friendly interface for project management.
It is project management, A management management for all it is a great common place

Cons

Sometimes in confluence page expiration and trying to create child pages and linking them to parent confluence page is not much friendly .
Maybe we can make it more user friendly

Kiril
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great documentation tool

Reviewed on 2025/02/09

Confluence is great for structured documentation and team collaboration but can be pricey and slow...

Confluence is great for structured documentation and team collaboration but can be pricey and slow for large teams.

Pros

Great for documentation and organises knowledge effectively.

Cons

Slow performance. It can lag with large pages.

Mohamed
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerful but Complex Knowledge Management Tool

Reviewed on 2025/02/16

Pros

great platform and evrey one with no prior experience can use it.

Cons

it shoukd contain some features like Camban board in Jira

Luca
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great tool to manage projects, once you're used to using it.

Reviewed on 2025/01/15

Pros

Excellent tool for team collaboration, particularly for projects.

Cons

It took a while to get used to using the platform due to there being many features.

Antonietta
Overall rating
  • Industry: Luxury Goods & Jewelry
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Tree structure: clear and organized documentations in Confluence

Reviewed on 2025/01/21

It’s a great tool to keep track of the projects and specify the documentation in detail and divide...

It’s a great tool to keep track of the projects and specify the documentation in detail and divide it in different “folders” thanks to the tree structure given to the documents

Pros

You can organize properly the documentation and decide whether or not make it public

Cons

The search tool sometimes is off and does not work properly

Simone
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Not my favorite tool

Reviewed on 2025/01/08

While I understand why my company chose that tool, I personally wasn't a big fan of it and found it...

While I understand why my company chose that tool, I personally wasn't a big fan of it and found it quite confusing.

Pros

I like the ease of how you can share docutments and collaborate on documents.

Cons

It is at times difficult to keep an overview, the copy paste function and how to work on documents is not very intuitive.

Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool for documentation and collaboration

Reviewed on 2024/09/18

I've been a user and administrator of confluence for 15 years. I've scaled it up from 200 users in...

I've been a user and administrator of confluence for 15 years. I've scaled it up from 200 users in a department to over 25000 users across an entire organisation.

Pros

Confluence is a well established, feature rich, easy to use and highly scalable collaboration tool. It makes writing and sharing documentation very easy. There is a vast library of (mostly paid for) plugins that can customise the experience.

Cons

It's expensive and the plug in system ramps up the cost considerably as well. Plugins have a habit of launching for free but after some time they start charging.
(usually shortly after you realise it's indispensable). They make it hard to remove and replace plugins.
Th search facility is not configurable and heavily weights results to more recent documents.

Rachel
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Robust Content Management Tool with lots of potential

Reviewed on 2024/07/18

Overall, it is a great tool with really great features and different capabilities that have allowed...

Overall, it is a great tool with really great features and different capabilities that have allowed my team to really lean into content management. Would recommend this to other companies!

Pros

Confluence is our go-to content management and knowledge based tool. The ability to create spaces by team or departments is really useful and my favorite feature is the ability to give permission by page instead of just by space. We have a main team focused on maintaining our knowledge base, but it's helpful that we can also assign unique individuals who are subject matter experts to also help that team update the content.

Cons

At times it feels like Confluence may be a bit too robust. It's a great content management system, but can sometimes over complicate a search for a particular page. It can take some time to locate the page you are looking because so many results pop up. You have to weed through the results to find the one you're seeking.

Tung
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I love Confluence

Reviewed on 2024/09/26

Convenient, high availability, great features

Convenient, high availability, great features

Pros

Perfect for documentation, with various supporting features around that.

Cons

Probably cost, pay per user, it is perhaps not good for start-ups.

Alternatives Considered

Microsoft SharePoint and Azure DevOps Services

Reasons for Switching to Confluence

Better features than the others, particularly for documentation
james
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

As a user and an admin what do i like or dislike

Reviewed on 2024/03/11

great go do business tool and used industry wide, has issues such as very slow support and lack of...

great go do business tool and used industry wide, has issues such as very slow support and lack of features which can be expanded with costly plugins

Pros

the ability to control used access is great and to manage different spaces for different situations. we have also been able to use confluence to drive content on hosted web sites driven from confluence spaces with the help of plugins

Cons

plugins are costly, and to make full use you need to use them. These seems to be charged based on how many users you have in confluence rather than how many who would use the plugin. this makes it expansive and there is no way of restricting a plugin to a user group

Alternatives Considered

Zendesk Suite

Reasons for Switching to Confluence

easier to use that other options available are the industry standard as well as coming with Jira
Charles
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My Confluence Experience

Reviewed on 2024/09/30

Confluence has helped my team increase effective communication and the use of its friendly tools in...

Confluence has helped my team increase effective communication and the use of its friendly tools in knowledge sharing.

Pros

Confluence is a very robust and powerful tool that makes knowledge sharing and documentation easy

Cons

Once you use any external ad-ons, the pricing increases

Volodymyr
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The best tool for organizing your project knowledge base

Reviewed on 2024/11/15

My experience with Confluence was positive overall. I used it on my every project and it’s great...

My experience with Confluence was positive overall. I used it on my every project and it’s great for organizing and sharing knowledge, but it requires good structure and team discipline to avoid clutter.

Pros

Confluence makes it easy to organize, share, and find information. It’s a perfect place for our company projects knowledge base.

Cons

It can feel overwhelming at times, especially with too many pages or unclear organization. Also, some features can be tricky to use without proper training.

Divneet
Overall rating
  • Industry: Media Production
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Confluence is the perfect team workspace product currently in the market

Reviewed on 2024/11/21

Confluence is very easy to use especially if you use other Atlassian products in your sprint...

Confluence is very easy to use especially if you use other Atlassian products in your sprint workflow and has seamless automation capabilities

Pros

The best hub and planner product out there and it is very easy to use

Cons

Sometimes the output of the search is not exactly what you are looking for

Waren
Overall rating
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wonderful Project Management Tool

Reviewed on 2024/09/23

I have been able to collaborate on projects and finish them on time.

I have been able to collaborate on projects and finish them on time.

Pros

Confluence is a morden workspace that allows interactive projects collaborations. It is to get information with Confluence.

Cons

The learning curve is a hard to understand but once you get to understand it everything else gets to be easy.

Lucien
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Confluence is a robust tool for world-class engineering/product teams to create

Reviewed on 2024/05/13

Confluence is a critical tool for significant documentation from an engineering/product standpoint....

Confluence is a critical tool for significant documentation from an engineering/product standpoint. I don't think it will be the only tool fast agile businesses will use for documentation but it is still best in class for engineering functions.

Pros

Confluence is the most trusted documentation player in the game. We use Jira for our engineering task management so naturally, the seamless vertical integration between the two tools is excellent. Confluence has an excellent template library and perhaps most importantly, the performance is always reliable. We can't use tools like ClickUp due to bugs and performance issues for long significant PRDs. The collaboration on confluence is excellent and permissions around editing is also important.

Cons

Confluence is quite clunky (much like Jira). The ability to edit isn't as easy as ClickUp or Notion and that can get frustrating when you're trying to make changes quickly.

Heather
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Confluence makes knowledge sharing easy

Reviewed on 2024/10/23

It is a great solution to our knowledge sharing problems. We use it like an intranet to house...

It is a great solution to our knowledge sharing problems. We use it like an intranet to house policies, updates, documents and calendars in one central spot and it has worked really well in helping employees find the information they need without having to ask

Pros

It is a really quick and easy way to share knowledge share documents and collaborate with your team. It enables us to inform our whole business of processes in a streamlined way

Cons

The UI can be difficult to figure out. Features arent necessarily where you would expect them and I think more work could be done around organizing folders and pages

Sam
Overall rating
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

You Won't be Disappointed

Reviewed on 2024/10/22

It is a great software for collaborating with your team and sharing information about projects or...

It is a great software for collaborating with your team and sharing information about projects or what have you. The project management the knowledge management are top tier. It can also be used for marketing which I haven't looked into too much yet, but it does look like it has potential to be effective. In any case, you wouldn't be disappointed using Confluence.

Pros

Confluence has so much great information for project managers right at their fingertips. It helps plan and coordinate your schedule. It also has AI integrated into it which can be so helpful when you are at a crossroads. Templates are simple yet effective.

Cons

The only thing I will say is that since this software is not as big as other major websites and information sources, it can have a lack of information, as well as having outdated sites and sources. However, this is not true of all information available.

Rahul
Rahul
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Confluence: Best place to maintain the project document in agile

Reviewed on 2024/02/28

It is very good tool for document management. one of the best we have used with so many feature...

It is very good tool for document management. one of the best we have used with so many feature inbuilt and the best part is its tie up with jira.

Pros

The best thing about confluence we can have all our document at one place with access to everyone who needs it. It is easy to manage the access level like who can view, edit, delete or access the document.
The document can be managed at company level or project level.

Cons

The name has to be always different i.e support we have a folder Name 1 and sub file under it as file 1 and if i have another folder as Name 2 , even under that we cannot have a file as file 1.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Confluence: Streamlining Collaboration and Knowledge Management

Reviewed on 2024/03/12

Pros

Confluence excels in collaboration and knowledge management among teams in the organization. It acts as a document center where answers to most respective questions or issues are answered by peers saving tons of time.

Documentation of a specific process allows new joiners to quickly understand the by just looking into the documentation instead of assigning a resource to help them understand the whole process. It is a great platform for productivity.

Cons

Editing the documents can be made just like Microsoft Word and duplicating all its features could be great because almost all use Word to edit documents.

Barak
Overall rating
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

User review

Reviewed on 2024/08/12

Confluence is a powerful tool that can enhance team collaboration and project management.

Confluence is a powerful tool that can enhance team collaboration and project management.

Pros

Excellent for creating, organizing, and sharing documentation within teams. Helps to serve as a single source of the information project.
Helps with collaboration features, editing, adding comments, and notifications, which improves the communication of the team.
Provides templates for several types of documents, makes it easier to get started.
It easy integrates with other Atlassian products (like Jira).
Very user-friendly interface make it accessible for users of all technical levels.

Cons

using the documents is easy, but navigating within it requires a training, and might take some time to get use to it.
The paid plans can be expensive, for big teams

Vivan
Overall rating
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software for teams

Reviewed on 2024/09/25

It's great. Besides small UI issues that can be boiled down to personal preference, it's the...

It's great. Besides small UI issues that can be boiled down to personal preference, it's the perfect software for its use-case.

Pros

A great platform to store all team knowledge. It's user-friendly and allows for easy editing and consistent formatting. You can also share very easily.

Cons

The search function doesn't always give you what you're looking for.