EchoSpan Reviews

As an independent contractor, I need a flexible, customizable 360-degree feedback platform that allows me to run multiple projects for multiple clients. EchoSpan provides that plus a host of other features that allow me to respond to almost any client need. I found a number of features helpful, including (1) the editable competency library, (2) automation features that help with the logistics of a project, and (3) the regular updates that add functionality to the application. Overall, the biggest advantage of this product for me is the ability to develop, administer, and report multi-rater projects that vary in scope from the simplest survey to the most complex design.

As with any product, there is a bit of a learning curve. With that said, if you've got some experience with administering these types of projects, you will likely feel "at home" pretty quickly. There are a number of helpful tools in the application to guide you through projects, so straightforward projects are pretty simple to run. As the complexity of the project increases, you will need to dig deeper to get the results you're looking for -- which I don't think is unusual for any system.

Many software packages are "over built" for the functionality businesses actually need. EchoSpan is one of the few companies who designs software that walks that line perfectly. The basics are covered with an easy step-by-step process that is both intuitive and elegant. There are also advanced features like sentiment analysis to keep pace with market competitors. They've delivered the perfect balance of neither too much nor too little functionality in their software, which makes it particularly ideal for mid-market clients. Additionally, I can't say enough about the professionalism of their project management team. We outsourced a very high profile project to EchoSpan and I never experienced such seamless implementation, flexibility to change course when needed, and detailed communication to ensure decisions happened quickly. Bravo EchoSpan!

Honestly, I can't think of anything. The reports are straightforward and easy to understand. Some of the competitors have elegant data visualization dashboards but charge 2x the money for it.

Echospan is easy to use. I can customize my 360 report questions and other features easily. The system allows me to create 360 feedback reports specific to the individual or group to be reviewed. Anytime I have a question, it's answered promptly and effectively by customer service, often with a foloow up to make sure all is well.

The annual fee is steep. It depends on how many reviews you actually use throughout the year as to whether the annual fee is worth it. We've re-upped several years in a row though though!

- System is very intuitive and easy to use
- Reports are generated with a click of a button
- Can align current development activities into body of report
- Participants can select their own raters in system
- Automated email reminders to complete 360 feedback

- Would like to place our own pictures on front of report and through suggested development activiites

Project manager was very helpful and responsive to my requests.

We use the product to evaluate volunteer leadership. Since the product is geared primarily towards employees, the opportunities feedback in the out-of-the-box feedback report were not as relevant to us.

Ability to customize; cost effective; great tool to provide feedback

Very intuitive and well designed. Very easy to customize to your exact needs. Very easy to get up and running in a short period of time. There is a very strong support component to their service, replete with training videos and Q&A brochures. We purchased the enterprise option and have found the dedicated support person to be a very helpful feature.

There are a very small number of advanced features in the application that are not readily observable. This has not posed any insurmountable problems, but spending as much time upfront in learning the intricacies of the application will pay huge dividends.

Integration was pretty straight forward and easily added to the system as IT coordinated with EchoSpan.

Utilizing the software is not intuitive and it doesn't help that I am challenged technologically!

I liked this software because of how easy it was to add custom competencies. I also liked the reminder system and how it could be customized. The training tools were perfect to learn how to use!

I wouldn't say there were any cons but since I was the the person who didn't originally set up the system at our organization, it took me awhile to figure out where everything was. Once I read the training materials, I was able to get a better understanding of where everything is and everything was great!

Fantastic customer service. I've had some issues figuring out the program as a new admin, but the customer service has been outstanding.

Sometimes a little difficult to figure out on your own, but the customer service helps fix it no, problem!

How easy it is to use the software once all the pre-work is completed

There were a few items during the set-up phase that could not be adjusted. Nothing major but features that would have been a "nice to have"

It's flexibility, clarity, completeness - it seems to have thought of everything we would need to be successful in our 360 project.

Dunno.

The software is fairly easy to use. The service provided is great. They typically respond much sooner than the 24 hours promised. The reports are generated quickly. The ability for development planning (although we haven't used the function yet)

Overall, it is very intuitive . I wish I could delete my own projects out of archive. I wish I could click a button for all the questions and make changes to them versus individual questions (I.e., quickly convert a group of questions from self only to both raters).

The best feature about EchoSpan's software is its flexibility. So many 360 packages don't allow customization options (or options are limited), but it is what our clients want and need so EchoSpan is our go-to provider. In addition, if the software doesn't support our customization needs, the EchoSpan design team is always willing to work with us.

Nothing comes to mind.

The software was easy to customize, to get at what I sought to learn from both my peers and my direct reports. The business development person from EchoSpan who I worked with was extremely helpful, responsive and knowledgeable - She made the whole process simple and enjoyable. Her name is [SENSITIVE CONTENT HIDDEN]. She is an exceptional representative for your company.

I honestly had no cons. It was an extremely positive experience - primarily due to my engagement with [SENSITIVE CONTENT HIDDEN].

Great customer support and ease of use. I also appreciate the reporting options including the individual and overall reports. Very easy to customize.

I really like this software. I can't think of any cons. It's easy to use - even for a first timer - :)

I liked the videos they provide which provide you with the answers to the majority of questions you may have. There on-line assistance was very timely and helpful. . I really liked the way you could run reports in several different format which allowed you to be more focused on the information you were looking for. Adding and deleting raters and was a very easy task.

There were a few things that were not intuitive when you first set up your account however going back to the home page always helped me.

Ease and confidentiality to administer feedbackc

Ours is a special application of the usual 360 degree tool. We aren't using it as a competency survey for individuals. Instead, we have developed a team effectiveness assessment that runs on a 360 platform. Echospan works perfectly for our needs. It's simple, easy to set up and administer and cost effective.

There are a few limitations especially in formatting of final reports. But, for the flexibility and at the cost I can't complain.

The support team and the features. There is a lot of online material that guides you through the set up process, but the support team is also always there to help.

It is not as intuitive as it looks at a first glance. You need to pay careful attention at the rules, and the features, even though they are many and provide great help, as sometimes hard to remember and easy to be missed. You can definitely learn how to use it proficiently, however, there are certain features that may be a little bit confusing (e.g., rules about sending reminders, and some project settings can be missed).