UKG Pro Reviews

Cost, their modules, integrations with other systems, the look/feel, user-friendliness of the modules, their security platform, user interface experience, global support and overall organization.

At the time, we wanted to go with their Ulit-Time Mgmt for timesheets, but they were in the midst of sunsetting that module, so we were forced to move to their Ulti Time and Attendance module. Other than that minor hiccup, there is nothing else that I dislike about UKG Pro.

The mobile app is very convenient, and the ease of use, is very nice!

there have been reports from some of my reps, that the app crashes, they have to uninstall, then reinstall, and then it works fine.

Great support, free learning, very easy to use! UKG has a module for almost everything and if not is able to integrate easily.

Not all but some of the add on modules integration is poor and troublesome (People Doc).

We switched to UKG as they were able to provide us with a more robust payroll and timekeeping system in combination with UKG Workforce/Dimensions. In particular we needed the scheduling functionality that Dimensions offered.

The basic functionality of the system is fairly intuitive, but once you move away from the basic functionality of the system it gets complex and requires a lot of training through the UKG University or monkeying around to figure out. Some of their documentation is outdated. You can tell that some parts of the system were built quick and dirty to get the job done, but lack quality control. For example, there are some fields that you can't see unless you go into the edit view. Support is helpful, though for non urgent matters can be slow at times. We bank with a smaller bank and UKG is not set up to work well with them.

We have used the product for 10+ years. I guess you can say we really like it. It does most things effortlessly.

I wish we could do more with the PTO codes. They just revised the Customer Success portal and I feel they went backwards a few steps. I believe they will rectify this soon. Sometimes they are slow in responding to cases.

The level of service we continue to receive from UKG is what satisfies us most about our relationship with them. UKG Pro met our needs well 14 years ago and through 3 acquisitions we've made over time, it continues to do so, especially considering the continued enhancements that have been made in the software.

Even after all this time, we continue to work on our use of Business Intelligence (Cognos) and its vast capabilities. It is a great tool and we've only just begun to tap its potential.

Platform is easy to use, and different modules available.

reporting capability. Have to depend on having someone create custom BI Reports each time.

UKG Pro is easy to use and provides an intuitive experience for your end users. You can manage your employee data with ease and can process Payroll without complex processing steps.

Sometimes the needs of the business cannot be met because UKG Pro may not have the exact product or service available at that time.

The ability to have Human Resources and Payroll wrapped into one service.

The many different scheduling services we tried that were integrated in the UKG program did not fully meet our needs and we use a different application now.

Utilizing the app for payroll and for tax reporting was an important reason we chose the program. I had worked with it in the past in my previous role with another company so it was easy to adapt to what my current company was using it for. It is great for payroll and managing our benefits options.

It was not as intuitive as I would have like but being that I had used it at another company, I was able to work through the changes to the platform and adapt to what I needed

What I like the most is the ease of use. I had no idea what UKG pro was until I came to my current job. We use it for 80% of the things needed in the computer. Easy to navigate , it alerts you and make sure that you’re sure about what you’re going to submit or change and it ask you if you want to save the changes . It give you a lot of prompts before you make a final yes or no.

I wouldn’t know who to contact if anything went wrong.

Easy timecard management, easy to view and submit pto

setting employee schedules can be finicky

I love the ease of use in all aspects of it. All of the modules integrate with each other. The actual payroll processing is simple and takes you step by step through the entire process. We also have several file feeds to our vendors that all work seamlessly.

I do not have much difficulties, but I have heard that the benefits module is a little bit clunky. Especially at open enrollment time.

Easy to maneuver through the menu on the side panel

Nothing because I can obtain any information that is required

I loved using UKG Pro - first, it is so user friendly and seamless. It is so easy to log in and clock in and out. The system was very appealing and make it simple to clocking in and out super quick and easy. I absolutely LOVE how simple it is to request time off and the system shows you everything you need to know, along with simply locating paystubs.

I really don't have anything bad to say about UKG Pro - just wish my company still used it.

UKG Pro is a well-integrated system that captures virtually all people-management tools in one place. It is easy to navigate and the reporting tools are very helpful.

At times our employees have issues with the mobile app.

I liked the layout of the software and how all the settings were very straight forward.

There were no cons to the software that I noticed.

I like the flexibility inherent in the way the software was set up. Having been such a long standing customer who has been acquired twice during that time, I've been able to adjust for the reporting needs of new management teams quite easily.

the time period following the Kronos acquisition because the standard of response for cases wasn't what we historically experienced.

They are very handy as all of the things you may need is in there. The LMS can be embedded for self-learning and paystub and org charts are in one place. It also includes the link in there for you to approve vacation leave when needed.

So far everything is met and they are continuously developing the application.