Adobe Commerce

4,3 (581)
Site content and customer journey management for eCommerce

Overall rating

4,3 /5
(581)
Value for Money
4,1/5
Features
4,3/5
Ease of Use
3,7/5
Customer Support
4,0/5

86%
recommended this app
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581 Reviews

Emeka
Overall rating
  • Industry: Wholesale
  • Company size: 2-10 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A Robust Ecommerce Content Management System

Reviewed on 2019/12/30

My team used Magento to build our B2B ecommerce platform, and that helped us to get seed funding. It could have been more stressful to build the ecommerce website from scratch, but Magento eased off the stress appreciably.

Pros

Magento is a Content Management System (CMS) used for building ecommerce websites. I used Magento when I was part of a team that were building a B2B ecommerce website.

Among the things I love about Magento include:

1. Ability to have multiple user accounts for one store: When I was working on the Ecommerce platform, there was a need to onboard merchants on the platform. The products to be onboarded were quite much and could have been very tedious for one person to onboard all of them. Thanks to the ability to create multiple user accounts for one store while using Magento. This helped to limit the stress.

2. Availability of themes and plugins; Magento makes use of themes and plugins for customisation. This is a beautiful feature as the theme allowed my team to make necessary changes so as to make the website as we desired. The plugin allowed us to add functionalities to the website. Among the functionalities that can be added include invoicing, delivery, etc.

3. Open source and free to use: Magento is an open source software and it is free to use. There are many free themes and plugins one can start using to build ecommerce websites of choice, though some themes and plugins are premium and need to be purchased before they can be used.

Cons

There are a few cons I observed about Magento. They include:

1. Hard to learn: It was the first time my team used Magento, and spent sleepless nights trying to understand how it works, and how to customise it. This was very stressful, and was the reason for which my team dumped it.

2. Expensive themes: Magento is not as widely used as some other ecommerce CMSs. This caused there to be fewer theme developers and also making the premium themes to be quite expensive.

3. Small community: Owing to the small user base of Magento, the community is quite small. This made it somewhat hard to get solutions online.

Lena
Overall rating
  • Industry: Veterinary
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Adobe Commerce is all you need for your online business

Reviewed on 2022/04/28

Adobe Commerce was a game changer for our online business presence. Having everything I need to build my online shop, merchant services, shopping cart, shipping services, inventory management, and much more, makes running an online business so easy and efficient. Also having the advanced SEO features is very helpful to make sure I’m reaching the maximum number of our target audience. I highly recommend this software for your online business needs.

Pros

I like how everything I need is easily accessible through the software, I don’t have to integrate a lot of different things to have a fully functional store.

Cons

Sometimes some of the setup can be a bit difficult and the pricing could be more competitive.

Alternatives Considered

Shopify

Reasons for Choosing Adobe Commerce

Wordpress was really only for design, it had limited features for e-commerce, and most features had to be integrated with outside apps.

Switched From

WordPress

Reasons for Switching to Adobe Commerce

Adobe Commerce offered a much wider range of features and they are all in one software, ready and easy to use.
Steve
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Only committed Adobe users should buy this software

Reviewed on 2019/10/31

We were on Magento 1 and when it came time to upgrade, we realized that everything would have to be rewritten for M2. So, we decided to abandon Magento entirely and will save at least $8,000 month and probably $100k per year in dev fees. We'll be going with BigCommerce from now on.

Pros

Magento has tons of features
A huge amount of apps to purchase
Many qualified developers to contract with
Standard features like page builders now come with it
Rock-solid security

Cons

Magento is ridiculously expensive. Not just for the licensing of the Enterprise version, but for the apps, the developers and the entire ecosystem. You aren't getting the true value of open source any more. The only way Magento makes sense is if you are a part of the Adobe ecosystem and need to rely on the integrations that Adobe will (eventually--not fully done) provide.

Elena
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great and Efficient platform

Reviewed on 2022/12/16

Great platform for ecommerce.

Pros

This platform is very easy to use. The integration is ok. There are many additional optional modules to add.

Cons

I like this software in general, I wish I could do more bulk changes for the products

Alternatives Considered

Shopify

Reasons for Choosing Adobe Commerce

Magento has much more built-in options. You can also add many additional modules for more features.
Rhiannon
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 2.0 /10

Community version is the only affordable option for a small business

Reviewed on 2021/03/02

I started out with Shopify, as recommended by my IT, but I’m really thankful I moved over to Magento community version. It costs more to buildup front, but the money I put into it is mine to keep in that I pay for a module once, and not on a monthly subscription. I also have complete power over my data and can change hosting as needed. My accountant tells me there’s more resale value in a Magento site as such.
There’s a much bigger learning curve with Magento, but the sheer power, vast features, and total flexibility for outweigh any cons.

Pros

Magento is an incredibly powerful tool. I investigated all the biggies in e-commerce when making the decision which one to implement for my store and magento came out on top each time. Everything is customizable and if something isn’t in the settings, there’s literally a module for that or one can hire a dev to build a custom module.
Scalability is not at all an issue in this platform, which means you’re growing pains in the future. There’s nothing worse than putting in $100,000 of development work on a site that is obsolete in a few years.
Unlike other platforms like Shopify and Woocommerce, this option has a more professional look and is a far more robust system. It’s also less likely to be used by scammer sites (Shopify is loaded with fake sites and the company doesn’t do much to stop this fraud.)
The Magento dev community is strong and there is a lot of support online for newbies like me who have questions.

Cons

The enterprise version is insanely expensive. Not only do you pay a monthly fee, but the modules themselves cost double to three times more money than their community edition counterparts.
The enterprise version doesn’t give flexibility of hosting providers and support only goes so far until we have to hire private devs for custom work.
With both enterprise and community versions, Unless someone is well-versed in PHP, you’ll be forking out money for developers.

Alternatives Considered

WooCommerce and Shopify

Reasons for Choosing Adobe Commerce

Shopify support was absolutely terrible and literally left me in tears by how I was treated by the support agent, who refused to hand me off to someone else. The only way to get the site to function as I needed it to was to throw thousands of dollars every month at various subscription based modules. They really nickel and dime their clients. Thankfully, Many of the features I need it came automatically with Magento community edition.

Switched From

Shopify

Reasons for Switching to Adobe Commerce

Magento has far more functions, features and options out of the box than anything else. The database is robust and the system has been around long enough to know it’s not going to close shop any time soon.
Scott
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Complicated But Can't Be Beat

Reviewed on 2019/07/22

I began using Magento over 15 years ago, in one of their earliest versions, when I had outgrown some of the boxed ASP.net solutions available at the time. The open source nature of the software is absolutely amazing, and it has been fun to watch it expand over all these years. Today I am running 6 different websites with different versions of Magento, and I've built many more than that, most of which are still in use. Magento makes it easy to create and deploy affordable eCommerce solutions that scale and grow with the customer, even if it is a bit tricky to learn for beginners.

Pros

Magento is easily the most extensive and full-featured piece of open-source eCommerce out there. Once you understand the layout, you'll find that it is very intuitive and flows perfectly. What really shines for me for Magento is all the different options available out there. Not only are there open source versions you can host and manage yourself, but you can pay for the enterprise versions too. There is basically a plug-in or module available at this point for anything you need to accomplish, along with thousands of professionals out there that can help if you get in a jam. Best of all, Magento easily grows with you and is simple to harness and hold back features from, any easy to unchain it and grow with you.

Cons

It took me a good bit of time to learn AND get comfortable with this software and how it works, which was a bit of a pain, so this software isn't for the faint of heart or a weekend warrior shop keeper who doesn't have extensive knowledge of HTML, CSS, PHP, etc.

Alternatives Considered

Wix, PrestaShop and Shopify POS

Switched From

Wix, PrestaShop and Shopify POS

Reasons for Switching to Adobe Commerce

Magento is open source and more powerful and extensive than all the rest.
Mark
Overall rating
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

A decent e-commerce management software with great customization option

Reviewed on 2021/07/04

While I think we are due for an upgrade, we couldn't simply and easily leave Magento since 85% of our business relies on this tool from customer management, inventory, to order management. Should we decide to migrate, it would take a lot of time to dice and splice the functions we built over the years and put it to another system. It's an old and trusty tool.

Pros

Magento simply does the work from uploading a catalog, managing inventory, managing customer and subscription information. It has a good feature set which anyone can build upon depending on their needs. It has a great community support and the API works well with other common business tools.

Cons

Code clean up isn't as easy as we thought it will be. It may require a dedicated team to handle development and troubleshooting. The interface isn't really built for customer support people.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Adobe Commerce

It's not expensive and it has the baseline tools we need that we can build upon it vs paying a lot where some or most features go unused.
Luca
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Platform lacking in basic functions

Reviewed on 2020/03/14

Pros

Once all the configuration aspects have been resolved, the platform is working well, it suits for big projects with many SKUs.

Cons

Configuring the platform is frustrating, it needs high skills and is very poor in basic features. You need to install many extra modules and this could make you lose speed and stability.
Magento is only for PRO users with high economic resources.

Verified Reviewer
Overall rating
  • Industry: Online Media
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Magento Review

Reviewed on 2020/03/12

Pros

its environment and easy to setup the basic features and the theme development is easy

Cons

WHen we want to install additional features its hard to write the code and embed it in the current platform unless we know the whole module

Alternatives Considered

EtsyMarketingTool and WooCommerce

Reasons for Switching to Adobe Commerce

It is recommended for us when we started thinking of developing an online shops platform
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good E-commerce Platform.

Reviewed on 2019/12/31

Modern looking shops with great options of expansion. Multiple Payment options and Secure.

Pros

Many features offered out of the box.
Relatively cheap than other products in market.
Easier to use when compared with other systems.
Many payment options available.

Cons

Development and customization can be time consuming. It can get expensive pretty fast.
Reporting features are not that great.

Alternatives Considered

Shopify

Reasons for Switching to Adobe Commerce

Overall cost of Themes and plugins which we required seemed to be high on Shopify
Wim
Overall rating
  • Industry: Furniture
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Can do it with Magento

Reviewed on 2020/01/20

it has a steep learning curve. but once you got it right, it has a lot of nice features which turns to a higher conversion-rate.

Pros

The Endless Possibilities thanks to the programming freedom given bij the Magento cms. Robust system

Cons

the EOL (End Of Life) of Magento 1, and the migration to Magento 2. it's a though one to get it done properly.

Alternatives Considered

WordPress and Shopify

Reasons for Switching to Adobe Commerce

because of the possibilities, strong seo-tech
Devesh
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Best CMS Platform for E-Commerce Websites

Reviewed on 2020/05/08

Pros

The security is best compared to other CMS platform such as WordPress, Joomla, etc.

Cons

Little complicated to use the CMS as it's little complex.
The cost of themes and plugins is expensive. So if user wants to have base minimum application to develop he / she has to shell too much compare to other CMS platforms.

Alternatives Considered

Shopify

Reasons for Choosing Adobe Commerce

Switch was due to Security aspects keeping in mind

Switched From

WordPress

Reasons for Switching to Adobe Commerce

Shopify is Saas and required monthly or annual subscription.
Sachith
Overall rating
  • Industry: Education Management
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

For Large Scale Businesses

Reviewed on 2019/10/30

Overall, We recommend Magento as a remarkable choice for E-commerce especially for those companies whose sales are beyond $1-2 million. Magento provides an excellent platform for businessmen. Moreover, Magento allows its users to automatically update their E-commerce websites and offers companies with solutions and an extensive support network.

Pros

Opportunities: Magento provides a variety of opportunities for E-commerce in a single dashboard. It is equipped with an excellent Business to Business portal and management system, Additionally, it can store views which helps countries to manage all of their inventory. Such valuable information helps them to improve their catalogs and marketing in the future.

Catalog: Magento provides an excellent platform when it comes to adding up a large number of items and products and piling it together for any storefront website. Also, it provides developers with high customizations and designing capabilities which makes their catalog even more attractive and fascinating for their customers.

Cons

Charges: No doubt Magento is great software but nothing comes for free, some of the features offered by Magento do not come for free and a subscription is required to gain access to them which seems to be pretty hefty unless the business is running successfully. Additionally, to gain access to the dedicated servers, the users have to pay a sturdy amount.

Non-User Friendly: Magento is non-user friendly at times as it receives constant updates that create problems with the extensions and custom code s you have on the site. Additionally, when it comes to dealing with items in bulk Magento tends to lag and makes the uploading and converting a very slow process.

Umair
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Professional and Awesome E-Commerce Platform

Reviewed on 2020/03/01

I am using Magento in my E-commerce websites and also I have used this platform for my clients. My overall experience with Magento is really awesome because this is the platform that allows me to add products on client's websites with lots of details. My all clients are really happy with the work that I have done for them using Magento. Because this platform gives really unique and professional look to the websites. It's really incredible and it has solved all the eCommerce problems which I was facing in the past. Now I have created a number of online stores using Magento.

Pros

According to my experience, there are lots of things that I like in Magento. This platform gives you the power to create and build professional e-Commerce stores. We can add products in different categories and we can add complete details of the product. Purchasing options for the product are really fabulous and incredible because we can add different payment options. The dashboard is really easy to understand and use. This is the best open-source e-commerce platform that allows you to add beautiful and stunning themes for your website, So you can build a beautiful e-commerce website.

Cons

If you are going to install Magento on Local Server, then the method is a bit difficult. But if you are going to install on your own hosting then the process is really easy. So according to my experience, the process of Magento localhost installation should be easy for beginners. All other things about Magento are really awesome and fabulous.

Steve
Overall rating
  • Industry: Hospitality
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Magento Among the Best for eCommerce

Reviewed on 2020/05/06

Overall, I have been very satisfied with Magento Commerce. It did take some getting use to, and now that there are some other competitors in the market, I'd say that Magento has passed my expectations and I would consider Magento as a top competitor for eCommerce. Definitely watch a few tutorials to get an idea about the initial setup, and give Magento Commerce a try.

Pros

Magento is incredibly flexible, it allows you to start with a framework that has the function to develop an eCommerce platform / store just how you'd want it. There are numerous add-ons that intergrate effectively making it somewhat of an easy plug and play. Considering that I was working on one platform to run several micro-niche stores, it works extremelly well. There's a lot to learn, but it's a superb platform for eCommerce.

Cons

Just like any business, there will be some investments to make in order to get the eCommerce platform to perform the way you want it to, however, there's a steep learning curve at least from my experience. I had to read and watch a lot of tutorials to get the websites where I wanted them to be but it was also educational since this was the first time I was setting up multi-stores. It was a rather complex procedure, and I had to rely on Magento experts at times to help with the development of the site.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

With Magento, developer training is important

Reviewed on 2018/12/04

My introduction to Magento was very bad. I was a developer that got handed a Magento website that had been built by someone who had never used Magento before. I broke many things. I fixed other things. I would find about 5 articles describing how to fix something and none of them said the same thing and sometimes none of it would work.
I took an introduction to Magento course and things started making a lot more sense.
Please, for the sanity of whoever builds your site, make sure they get training if they need it.

Pros

Magento lets you do so much right out of the box even with the free community edition. It has great product management, comprehensive discounting options, multilingual functionality and more. Customization can also be done to hook Magento into your CRM software, simplifying inventory management.
Since Magento is so popular there's a good chance that if you have a problem to solve someone else has already tried, and possibly succeeded, at solving it. There is a large plugin marketplace.

Cons

Magento is a beast. You will not be able to make template or other programmatic changes to a Magento without a developer. Even then, the developer you have may struggle because the code can be complicated and confusing and online resources are often out of date or for the wrong version. If you are going to use Magento I strongly recommend that you get a developer that has worked on at least one Magento in the past. If you have the money and time to get your developer trained, Magento offers courses and I found them quite helpful.

Joshua
Overall rating
  • Industry: Sporting Goods
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Online Business Made Easy

Reviewed on 2020/10/08

Pros

We use this Magento as our primary machine for our online website where we sell products. The interface is very user friendly, and even without training I would be able to navigate and comfortably.

We are able to integrate with Celigo and NetSuite which makes all of our most important systems able to function as one.

Easily able to review purchases, adjust product price levels, even change tax rules, etc..

The customer service is always good.

Cons

I have been using Magento the entire time I have been at La Sportiva which has been about three and a half years. This is the only website back end I have known, and I have never had issues before.

We had a strange tax problem earlier in the year and it turns out that we had specific tax rules set on different "store types" so this was causing customers to pay wrong tax amounts. This was super frustrating but we were able to fix it after a few months. That was probably the worst thing we've experienced.

Verified Reviewer
Overall rating
  • Industry: Oil & Energy
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Industrial performance on an open source platform

Reviewed on 2018/07/02

Incredible way to leverage the power of e-commerce on the internet.

Pros

Magento proves time and time again to be scalable beyond any other e-commerce platform that I've tried. With millions of plugins and plenty of developers working freelance worldwide, we've never hit a problem that can't be solved with an inexpensive plugin or a few hours of third-party development costs.

We've put through tens of millions of pounds of transactions throughout the years and the ability of the websites to handle peaks and troughs of traffic are unparalleled.

Cons

The software needs a true developer to customise it's functionality. If you wish to do something that is not handled by a plugin, the process of specifying and developing a custom function takes more involvement than on other platforms. Magento provides a bulletproof solution for enterprises where a member of staff can be tasked with the daily running of the site, it's not a "fire and Forget" solution by any stretch of the imagination.

Stella
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Magento a Good Starting Place for an Online Store

Reviewed on 2017/02/14

Initially Magento was implemented by a website design company to create a website to sell a bespoke service and products for us. Set up as a website that we can maintain and develop in house, which we have done for the past 4 years. We do not use the shop and buy basket element of Magento. But I can see it would be a beneficial website use for companies selling off the shelf products. It is fairly easy to use but basic HTML5 knowledge is beneficial. Multiple users is helpful, that has required training in house. Magento role out security patches that need to be applied; we have these applied by an external company. As a B2C company, we do not actually use payments online so I unable to comment on that element of Magento. For the version of Magento that we use, we do not have access to their customer support however on the occasion I contacted them and they informed me this; they were helpful and at least put me in the right direction. The entire set up is good for a ecommerce; it is especially good for maintaining SEO well and updating it regularly.

Pros

Multiple users and ease to update website data and information.

Cons

Some elements can not be updated in house and require a developer/programmer.

Abid
Overall rating
  • Industry: Banking
  • Company size: 5 001-10 000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best E-commerce Platform for Website

Reviewed on 2020/04/30

My overall experience with Magento is really awesome and good. Because I have developed a number of websites for my users using the Magento. My customers really like the themes and templates of Magento. I really like the payment gateways which I can add on my website using the Magento. No doubt, the process of adding the product on the websites is really easy and simple. I always use some external extensions for different e-commerce purposes. In short, I am really satisfied with Magento and I really love and like this unique e-commerce shopping platform.

Pros

Magento commerce allows you to build stunning and professional e-commerce websites. You can increase your online shopping experience. The dashboard is really simple and incredible, where you can easily add products with different content like a description of the product and images of the product. You can see order and customer details in such a simple way. Magento Marketplace is the platform where you can get professional extensions for your Magento commerce website. These modules can improve your online store business and can give a unique and professional look to your website.

Cons

No doubt, Magento is the best e-commerce platform which is very best for the beginners and also for the advanced users. Selling products online now very easy with Magento. I don't think so there is any negative point in Magento. Because all options are really incredible and fabulous for the e-commerce business users ans also for the customers.

Lydia
Overall rating
  • Industry: Sporting Goods
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Perfect for online sales management

Reviewed on 2019/08/06

We've been using Magento to develop and manage several websites for the past few years.
While my team was not the one to create the website, we were given a lot of access to manage and customize it as needed. Including running ads, using widgets like location finders, etc.
I also appreciated the places where you could instantly change a product value everywhere on the site.

Pros

• Ease of use for new users
• Options to restrict and permit users to have certain features
• Visual Set up
• Universal information implementation

Cons

• If your admin set you up incorrectly, you may be limited in your actions.
• Older versions are a little more confusing

Samantha
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Good software for larger businesses

Reviewed on 2021/11/11

Very time consuming, I would not recommend.

Pros

You can customise this software very easily and the cost is low compared to others.

Cons

The constant need for updates, makes this software unsuitable for a small business. You need a dedicated IT department to keep everything up to date and secure.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect enterprise level eCommerce platform

Reviewed on 2020/01/14

There are definitely (cheaper) alternatives to Magento, but not many with so many features, plugins, and customizations available. The price tag can be high, but with a large budget, it will definitely pay off to go this route.

Pros

There are two offerings for Magento, a free open source version, and a paid enterprise version that builds on the same open source framework with additional features. This can be incredibly helpful for a smaller company that wants an enterprise-level eCommerce platform, but has a smaller budget. The application has many builtin features with even more available via third party extensions.

Cons

New versions tend to be rather large, code-breaking upgrades. When upgrading, it is necessary to retest lots of features and can require several code updates.

Svetla
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Robust, very flexible, all you need to manage eshop and scale

Reviewed on 2021/04/06

E-commerce system with very rich functionality. Admin options easy to comprehend, promo options easy to set up. New options can easily be added via 3rd party paid extensions which makes the process fast and easy. Great ecom platform for big eshops!

Pros

Very robust e-commerce system that handles, hassle free, huge product catalogue and e-commerce traffic. Easy promo setup options, discounts on product and cart level easy to configure, add one easy to apply using third party extensions.

Cons

Setting up the shop and then supporting it is a bit complex and the effort is worth it for big shops with high turnover volumes

Paul
Overall rating
  • Industry: Telecommunications
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

As a developer this software was amazing. As a user there is a lot to cover.

Reviewed on 2018/07/10

It's a big awesome piece of software, but if you just want to run a simple e-commerce site, it's not for you.

Pros

Magento is rich in features and functionality. As a developer I loved working on this platform, mainly because the developers who wrote it took a lot of care and did things right. If you test it and think it's cumbersome, remember this: it's not built for running a single website; it's built for running a business. I ran 15 websites off one instance of Magento, using cross-site pricing, coupons, and integration to our ERP system.

Cons

It's big and it's heavy. There are ways to make it faster, because you need them. It has a high-ish learning curve for a developer, so do be aware of this.