WellSky Home Health Reviews

ADLware was my first option for software when I first started the agency in Dec 2014 not knowing any better I went with them because I believed they could meet all the needs of my agency.

*System has bugs and crashes which I'm sure others do as well
*Billing- I've been trying to split a invoice between the VA and Client for a month now and still have yet get tech support to allow me to let the VA pay for so many hours at a certain rate and the client at another rate and pay their portion (this is one of the main reasons I'm switching)
*Don't allow families to pay invoice in software so families have to call office to pay over the phone
*Alerts could be better some times I'm alerted by text sometimes I'm not

PPS PLUS is what it is carrying for me right now. It basically is probably what makes it unique from other softwares. You don't need an icd 10 book to finish coding. PPS Plus so far is accurate and a perfect guide.

The ease of use as what their marketer says. I don't really find it user friendly enough. especially that you cannot open multiple windows with it without it acting up. Having multiple windows working separately definitely gives a user an edge.

Their technical support staff is very friendly however they may not know the answer to your question. The reporting is very thorough. Ease of use would be great however their software is so slow it creates more frustration than anything.

1) As stated above, the software is very slow. Wait times per screen is 5 to 10 seconds. They say this was being fixed but it has gotten worse.
2) Bug issues are rarely fixed. We have not been able to use their mobile app since we signed on. This was brought up to them and still has not been fixed. Many of the software bugs we found have not been fixed and have been in development's hands for months now.
3) They are more concerned about rolling out new features and will not fix the old.
4) Many of the new features pertain to accounting.

Easy to navigate
Easy billing
Easy notes for caregivers

System does not always function properly
Excessive saving needed slowing down your process regardless of what you are doing
Clock in/out system does not operate as expected, times are never tracked correctly or visits aren't found when they attempt to clock in

Can make templates to make documentation more efficient if you are seeing similar diagnoses, can easily see when things are due

Very hard to navigate once in the note, automatically logs out after 10 minutes of inactivity, doesn’t save automatically which is super inconvenient at times

Will the salesman is a great guy. I really don't like much about the software honestly. I thought it would be better for those of us billing managed care and private pay but not so much.

Billing 2 is a nightmare. Every time there is an update thing go missing from the system. Clinicians are constantly losing their information and so many bugs and glitches. Customer support always tries to blame us for the issues as their software would never do this, well guess what, it did and it does.

The ease of following the work flow helps with managing our clients and caregivers.

Can't say what the least is until more experience.

WellSky for Hospice has simplified managing my patient load and insuring that all of my workload is organized. Charting is simple and easy on this software.

The Messaging feature does not allow you to scroll through messages while viewing a message. If you receive several messages, you have to constantly back out and view each individual message.

I think the software is quite easy to use and Navigate. It's nice to have the working version and a separate training version.

There are a lot of freezing issues that can be frustrating when you have a boatload of work to do. Would be nicer if it was more reliable.

The organization of the program was easy to understand—the patient chart mirrors the way that paper charts used to be organized, including the tabs on the top of the page. The calendar in the chart also makes it easy to see when other disciplines are making visits as well.

I didn’t like that some of the features that make Kinnser a good program required additional purchases. Things like importing parts of the notes (like diagnosis in the therapy notes) are necessary to have, and the “extras” weren’t transparently verbalized prior to purchase. Also, the therapy functional assessments are the same not as the initial evaluations, which requires a lot of effort to ensure insurance compliance.

EASE OF USE BY CLINICIANS AND OFFICE STAFF, EASY SCHEDULING, EASY BILLING, COMMUNICATION AMONG CLINICIANS, INTERNET BASED

NEEDS UPDATING OF TECHNICAL ASPECTS, NEEDS BILLING UPDATES, NEEDS GOAL AND INTERVENTION UPDATES, NEEDS POC UPDATES

Takes the place of a lot of paper, I can find out information without calling office, saves trips to office.

NO AUTO SAVE. I spend so much time rewriting notes because it doesn’t always load correctly, or if I’m busy with a pt for too long, it drops off line, I then chart more and when I save I find out NOTHING WAS SAVED.. modern software auto saves.
The font is difficult to read on tablets, it does not work well on non iPad tablets. Information needed on a pt is not easily accesssble. You have to leave your note and Enter 2 more areas to get basic stuff like DOB, Dr info or medication info, then you risk LOOSING EVERYTHING YOUVE CHARTED BECAUSE IT DIDNT LOAD.theres got to be better solutions than this software.

The interface is designed much like the internet itself which is easy for anyone from the field through the office to grasp and utilize. I even have my contractors using it. The reporting structures are pretty through. Now that they have added PPS Plus it is simply a Win Win.

I don't have dislikes. I don't know why I need to document so much to say the same thing. I do not have dislikes. I am very satisfied. I have even taken this software to other agencies where I have consulted.

When agencies allow users to "use previous note" the system flows between the evaluation and the regular notes and then on to the discharge very well.

1) When agencies do not allow users to "use previous note" there are big information gaps between the initial evaluations, visit notes, reassessments and discharges. 2) The pain section of therapy notes don't allow clear documentation of interventions or results of intervention. 3) We wish it was easier to document the progress towards goals by having the goals project foward between all the visits, whether or not other clinicians have documented towards them.

Billing overview you can see all or your claims in one place, if they are ready to go, and if they have paid.
Documenting visits notes extremely easy to learn.
Calendar view with visit types is very easy to follow.
Customer service is immediate.

Rescheduling a visit date, I would like for it to be able to change it in more than one place.

Web based and ease of use for clinicians. That is really the only reason we continue to use them at this time.

We have used this system for years but have recently become quite unhappy with the product. This EMR has refused to take simple steps to assist agencies to be compliant with the new COPs. Example: They refuse to add a hospital risk assessment tool to the comprehensive assessment. This leaves their customers searching for a method to identify a patients hospitalization risk through outside resources. Instead of putting in standardized assessment tool, such as the ones they include for Pain Assessment, Fall Risk Assessment, Nutritional Assessment and Skin Assessment, they refer their customers to Riskpoint, an expensive "hospital risk management tool" add on Kinnser offers.

Ease of use and helps satisfy all regulations to keep your agency compliant. Control remains in the hands of the administrative staff to reduce error rates.

Unable to tailor much to your own agency. Although, this isn't much of a con as Kinnser does a great job at giving you great forms and reports.

The ease of training, and the xtra trading videos were a big help. I liked the price of the software.

Sometimes the system froze up and it would be a couple of hours before it started properly working again.

It covers all the detailed rules of Home Healthcare very precisely and makes it almost error-free. This saves lot of time and effort compared to doing the evaluation/notes manually

User interface and reports are tricky to use. It lacks ease of transition from one screen to another.

Easy to learn, menu driven
They're in Texas and makes training easy for us.

Slow to implement changes
Tech support not veryhelpful

It worked for what we needed, but lacked innovation

Terrible user interface, and desperate need for an app

I like how we can self navigate in kinnser

Data and reporting features are lacki ng significantly. It is not user friendly. Unable to transit in for to outside agencies easily.

CLEAN FORMS, WEB BASED, OASIS IS CLEAR AND EASY TO PERFORM, GOOD BILLING DUTIES, DASHBOARD IS GREAT,

PRICE!!!! PRICE!!! CALENDAR IS HARD TO FILL OUT AND WOULD BE BETTER IF IT LOADED FROM EVALUATION, GOALS SHOULD BE LISTED AND HAVE THE ABILITY TO ADDRESS FROM PTA NOTES