Oracle Service Cloud Reviews

Oracle Service Cloud

Web, Social & Contact Center

4.5/5 (11 reviews)
Daniel O.

Smart, Quick and Simple Retail Solution.

Used Daily for 1+ year
Reviewed on 2019/05/24
Review Source: Capterra

Deeper look into our business. Great for tracking inventory, building customer profiles, and easy to use!

Pros

Oracle CX retail solutions has brought our company a much smarter, comprehensive, and cutting edge look into our business. Easy to explain to team members, great for looking into inventory, and automatic promotions on transactions are just a few of the perks of Oracle.

Cons

There are some occasions that there are some hiccups with starting up the software, but it usually is an easy fix.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Ramal D.

Billing and invoicing tool

Used Daily for 6-12 months
Reviewed on 2019/04/29
Review Source: Capterra

As a billing support specialist I was executing billing and invoicing related activities. Warranty, credit note, invoicing and billing were main responsibilities over Oracle cx.

Pros

The first impression was about functionality. At the the same time, complex processes like executing credit note can be maintain without getting stuck in all series. As well as graphics and decoration of the application are not boring and tiring.

Cons

Due to functionality and more process executing skill, it is very hard to understand for new employee. Need serious trainings.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Daniel P.

Oracle CX - Sales Cloud. Efficient product and easy to adapt.

Used Weekly for 1-5 months
Reviewed on 2018/03/23
Review Source: Capterra

Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services.

Pros

Oracle CX - Sales Cloud is a product that provides a great facility to establish a complete program of sales and CRM. Adapted to any company dedicated to the supply of services and sales, provides technical support to the efficient and quality user.
At the interface level, it provides a complete visualization of the components with a nice and intuitive design. Its cost is high, since it is a product of Oracle and for this and other reasons its cost is high, but it can still be acquired without a greater risk of loss of investment.

Cons

Oracle CX - Sales Cloud offers few options to modify; In turn, it does not allow access to more advanced configuration functions. It allows you to choose visual themes, the limit is that you can only choose the available ones. The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Verified Reviewer

Good tool for the administration of clients with potential sales.

Used Daily for 6-12 months
Reviewed on 2018/06/12
Review Source: Capterra

Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases.

Pros

Good ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool

Cons

This tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Samuel R.

Could not be happier with Oracle CX

Used Daily for 1+ year
Reviewed on 2019/03/19
Review Source: Capterra

Very positive, have loved every minute of working on Oracle CX.

Pros

Amazing powerful tool that makes CX and CRM management so simple and easy to use in any company of any size.

Cons

Daunting interface when you first launch Oracle, but you quickly overcome this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Perry G.

Lots it can do

Used Weekly for 6-12 months
Reviewed on 2018/12/21
Review Source: Capterra

Pros

Oracle CX is a great product for interacting with our customers, giving them a good face of our company. It has lots of reports and lots of powerful tools to use. It helps up deploy our new software to everyone seamlessly, and provides a good customer interface

Cons

It is really complex to use, customer support is pretty hard to understand and follow directions. They need better hand holding and better answers to the issues that my staff brings up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Deepak S.

Great experience

Used Weekly for 6-12 months
Reviewed on 2017/10/06
Review Source: Capterra

Great platform

Pros

Real-time insight into employee information.
Supported more rapid HR decisions by gathering all the records into Oracle Human Capital Management Cloud.
Managed to increase process efficiency.

Cons

I feel it can be improved upon by giving more flexibility and customization to cater to organizations' needs.
Can focus on legal and statutory aspect at regional level.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

Excellent CX Software

Used Other for 1-5 months
Reviewed on 2018/04/17
Review Source: Capterra

Pros

It allows to connect customers interactions with brands easily not matter which channel the customer used to interact with the business.

Cons

It doesn't let you customize so you end up using a lot of out of the box functions but it's really dificult when you need an specific function for your business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Amar M.

Rating only

Reviewed on 2018/10/21
Review Source: GetApp
Marta O.

Rating only

Reviewed on 2018/05/02
Review Source: GetApp
Javier M.

Rating only

Reviewed on 2016/04/20
Review Source: GetApp

Rating breakdown

Value for Money
Ease of Use
Customer Support