MightyCall

3.8 (96)
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MightyCall's Call Center solution for your business.

Overall rating

3.8 /5
(96)
Value for Money
4.0/5
Features
3.7/5
Ease of Use
3.8/5
Customer Support
3.8/5

70%
recommended this app
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96 Reviews

John
Overall rating
  • Industry: Management Consulting
  • Review Source

Overall rating

Easily the best Voice system out there

Reviewed on 2014/09/18

This has enourmously helped my business. Being able to take calls from wherever I am, not having to...

This has enourmously helped my business. Being able to take calls from wherever I am, not having to be tied down to the office is so freeing.

Pros

-Great value
-Easy peasy to set up
-Support is great (they even gave me a discount)

Cons

-No SMS support.

Charliemagne
Overall rating
  • Industry: Medical Devices
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Mighty Call Ease of Use

Reviewed on 2022/08/05

So far I have been using the software for more than a year now. There are some parts that need more...

So far I have been using the software for more than a year now. There are some parts that need more improvement but overall the software is functioning the way it is intended to be which helps me complete my task on a daily basis.

Pros

What I like most is that I could easily backtrack and listen to all calls using the call recording function and we also received an email on every voice mail that was left on the system it also provides a transcription of the call.

Cons

The only issue that I experience is where certain calls where the audio is not that good though it only happens once in a while particularly when I am calling the rural area.

Jason
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

cost needs to match production of app

Reviewed on 2021/11/02

Pros

its a great concept everything form the unique way to route calls etc.

Cons

It is a great concept but for how much it cost it should be alot smoother and a lot less glitchy. Been having alot of issues with calls not coming through also text not being received by clients. There should also be alot more options in the different tabs like text phone calls etc... Cause for one clients can't send pics a really big downfall. Navigation in the app is not very user friendly. When looking up text one text will come up from text but not all text which is weird also if a text is to long I have to send 2 which I don't understand. At the price of $25 month I can see but not at the price of $50 month we pay no not at all is it justified!

My honest review app and system needs work!
Jason Newman
Subvision Inc

Eric
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Small service company implementation of Mighty Call

Reviewed on 2021/09/17

Pros

We utilize mighty call to manage all of our inbound and outbound call center activities. We run it through VOIP Phones and utilize the call user management to share the incoming phone load. The options and features are outstanding. The user support through chat is outstanding as well. The assistants are very knowledgeable of the product and always provide all the support we need. We transferred over from another voip company a few years ago and it was an excellent move.

Cons

Not at this time. Some of the options allowed for the que management are not allowed when inbound calls are set to a group ( ex. hold options etc.) we would like to see that changed. Also, many times the texting feature inbound and outbound does not work properly.

Response from CallCurrent

Hey Eric,

It's great to hear you are so satisfied with the move to MightyCall. We'll look into the texting feature possibly having some issues for you.

Anna
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Pleased With MightyCall

Reviewed on 2020/02/11

It works great for our company in that we are a small business and utilize a virtual receptionist....

It works great for our company in that we are a small business and utilize a virtual receptionist. With MightyCall I am able to have the phone ring to our office for a set number of seconds and if no-one answers it rings to our virtual receptionist. We never miss a call, even with being a small company.

Pros

MightyCall is very diverse/flexible when it comes to setting up call flow. You can set specific client groups to ring to different users, set up voice instructions to direct callers to the appropriate person, accept and send texts from your cell phone using the MC app. It is easy to share voicemails, etc with other users.

Cons

I have never been able to get the app to fully function. I like the idea of having my phone ring a different tone so I am aware it's a business call, but the only way to do that is to have it ring through the app. Maybe it is my phone, but the app disconnects sometimes and I miss a call without it ever ringing. I go around this by having it ring directly to my cell. Never miss a call.

Response from CallCurrent

Hey Anna,

We're glad you enjoy MightyCall. Regarding the app, are you using the Android or Ios version? We can look into it.

~regards

Teena
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 0.0 /10

WORST CUSTOMER SERVICE EXPERIENCE SO FAR IN THE VOIP INDUSTRY (and I've had a few)

Reviewed on 2021/02/12

I was not given the trial period prior to being BILLED $49.99 IMMEDIATELY and when I called to...

I was not given the trial period prior to being BILLED $49.99 IMMEDIATELY and when I called to cancel (couldn't get it to cancel in the portal) and was told their "POLICY IS TO NEVER REFUND MONEY BACK". The worst part is that they CHARGED ME ANOTHER $49.99 3 DAYS AGO AND I HAVEN'T EVEN BEEN ABLE TO USE THE SERVICE! I noted that due to my delay in cancelling I would eat the 1st $49.99 BUT IF I HAD BEEN GIVEN MY TRIAL, I WOULD HAVE NEVER BEEN BILLED THE 2ND MONTH.

BUYER BEWARE I WAS TOLD THIS SERVICE WAS "MONTH TO MONTH" BUT YOU BETTER CATCH THEM BEFORE THEY BILL YOU-DO NOT PROVIDE YOUR CREDIT CARD INFORMATION BECAUSE YOU CAN NEVER DELETE IT.

MY REVIEW ISN'T ABOUT HOW THE SERVICE WORKS AS IT WAS NOT FOR ME AND IF THEY WERE A REPUTABLE COMPANY AND GAVE ME AT LEAST DECENT CUSTOMER SERVICE WITH THE CANCELLATION I MAY HAVE RECOMMENDED THEM FOR PEOPLE THAT DON''T NEED TO CONNECT A POLYCOM PHONE BUT RATHER USE THEIR OTHER SERVICES BUT THE WAY THE COMPANY TREATS THE CUSTOMER THAT WANTS TO CANCEL TELLS A LOT ABOUT A COMPANY.

Pros

The sales person was great and if the software does what he said-it is good. I got as far as downloading the ap on my phone and logging in online. Both were fine.

Cons

Unfortunately one of main things I needed was to be able to use my Polycom phone with the service (in addition to the other options) and the timing for my current provider to stop working (iphone ap to access out of the office) was really bad and I am really busy but I need a phone.

I thought I was getting free trial for one but was charged DAY 1. I took the time to set up an onboarding but the tech could not set up my Polycom phone-I told him that the solution was NOT GOING TO WORK FOR ME THEN. Later the sales person tried to send me a written guide to set up but by that time I was too busy to try and figure it out myself.

Response from CallCurrent

Hello Teena,

I apologize if you were told different things by the sales team and the support team. You are right, entrepreneurs are too busy to have to set up their phones by themselves and our support team should take a more active role in making sure the system is prepped and ready to go for users.

Regarding the billing issue, I will look into it to see why you were not given the 7-day free trial. Being billed $49.99 a second time 3 days later seems like a glitch or misunderstanding, since we do not use 3-day cycles in payment. You are first charged after the free trial ends, and then from there on that day of the month.

We will investigate, but it seems unlikely you were charged a 2nd time for no reason.

~regards

Michael
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

General review of MightyCall

Reviewed on 2018/12/05

For our small business, it helps us manage our call volume with a small staff and lets us relocate...

For our small business, it helps us manage our call volume with a small staff and lets us relocate our phones to other locations when we are on the move. It takes a little bit of setting up, but well worth it for how it can help manage your calls.

Pros

Easy and quick to edit you call flow or change your pre-recorded messages. Easy to subdivide call flows between multiple members and have segregated messages and management.

Cons

Difficult to record automated messages, but we only use the phone recordings so the computer and microphone method may be better. Sometime the messages will glitch and not let you mark them as resolved. We have messages from years past that are just always there we can never get rid of.

Response from CallCurrent

Thank you for the review Michael. In my experience, recording custom messages on a computer with a good microphone does result in higher quality recordings.

For the glitched messages, is there anything they have in common? Length or distance or anything we can investigate further?

~Best regards

Thomas
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Activity Feature is a Game Changer

Reviewed on 2018/09/26

Pros

I've spoken with countless virtual phone companies and MightyCall's "activity" feature is a game changer. It has all missed calls and voicemails in a dashboard where you can easily assign and complete them. It's like a to-do list for replying back to sales and service calls in a timely manner. The best feature in the game. Everything else that Mightycall has is good, but is pretty standard stuff across virtual phone companies.

Cons

While the activity feature is a game changer, it's back breaking not to know what the IVR selection of the missed call was. For example, if you have a service department and a sales department, neither one knows who should call back the missed call. having the IVR selection is pretty standard stuff in almost every other virtual phone company. If they added this feature, I'd be a Mightycall evangelist for life. Right now, I'm just lukewarm. The activity feature is incredible, but lacks just that one final step.

Response from CallCurrent

Hey Thomas, we appreciate the review. That's a great recommendation, so we'll look into getting it developed as soon as we can.

Verified Reviewer
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

If I could give customer service 0 stars I would.

Reviewed on 2017/11/14

Pros

I tried this system because it was supposed to be better for small businesses. The fact that it was less expensive than RingCentral was a pro, except when I lost a client, then it turned into the most expensive service I've ever bought.

Cons

RingCentral is by far better than this service. I have never had a dropped call with RingCentral, I've had 2 with mightycall today alone. Then customer service was unhelpful and literally told me he didn't know if I would get a support email and there was no one available who would know.

Response from CallCurrent

Dear customer,

We're very sorry you've faced such problems.
If i can be of any help with the account settings that could cause dropped calls to occur, would be glad to help you. Please share your contact information.

We're working on continuous service and support improvement, will take your notes into account.

Anna
Head of Customer Success

Chad
Chad
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Breathing new life into phone software

Reviewed on 2019/05/13

Fantastic phone provider – the best I've ever used. I would never turn back to our old provider.

Fantastic phone provider – the best I've ever used. I would never turn back to our old provider.

Pros

MightyCall is new, and you can tell in all the best ways. The apps and website are clean and easy to use, the pricing tiers are common sense, and the support team is responsive. We've had a good time switching to MightyCall from our previous phone provider – a bloated, overpriced giant in desperate need of updates.

It has lots of smart automation features that other phone providers don't.

Cons

MightyCall is missing a few advances features present in more established phone providers, but I have no doubt that they will continue working and adding these features over time.

Response from CallCurrent

Hey Chad, thank you for the nice review! What are some of the features you'd like to see added in the near future?

~regards

Charles
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

MightCall killed the Automated Telemarketers

Reviewed on 2020/02/24

Overall, I'm mostly pleased.

Overall, I'm mostly pleased.

Pros

I like that it got rid of the automated phone calls.

Cons

I really want some answering service options. I like ringing all employees at once, then after a certain time, it would ring an answering service, or even my phone after all the employees. I would switch my other business today if this existed. Also, you cannot 'complete' items from History tab in the IOS app. I can only choose 'complete' from the dashboard. I don't like this.

Response from CallCurrent

Hey Charles,

Thanks for taking the time to leave a review. Regarding the inability to complete items in the history tab, we're in the process of overhauling and adding more options when sorting/organizing call history, so soon enough that problem should be resolved. In the meantime, good luck with business!

Malea
Overall rating
  • Industry: Photography
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for Streamlining

Reviewed on 2021/09/21

Would give our experience a solid "A"

Would give our experience a solid "A"

Pros

The APP is very easy to manage, the call recording is clear, the text messages come through quickly, and the menu prompts allow for easy communication with our clients

Cons

There should not be a limit on how long a text message can be..Can't send or receive photos (a HUGE con for our business), the app often freezes.

Response from CallCurrent

Hey Malea,

We're glad to hear you like the system and find it easy to use, as that is a big focus for us. We've been working on enabling picture messages for a while, and hope we can unveil that feature soon enough.

Chris
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Mighty Call friendly

Reviewed on 2020/02/18

Overall it has been good and when I have had issues customer service has been very helpful.

Overall it has been good and when I have had issues customer service has been very helpful.

Pros

It allows me to have a number for clients to call without purchasing another phone

Cons

It has progressively gotten less quirky and easier to use. There have been limitations in texting that have improved. At times it feels difficult to navigate like going to history then text to try to pick up where I left off

Response from CallCurrent

Hey Chris,

Thanks for the review. We're glad you like the system, but could you be more specific about how you feel the system has gotten harder to use?

Justin
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Long time MightyCall user, better than all other alternatives

Reviewed on 2018/10/26

Pros

I like that it's super easy to set up and maintain. We use it basically to tell our customers our hours of operation.

Cons

I wish my plan offered an api. We can't spend more money since we are a tiny, one location, family business. Our hours change day to day and I wish I could automate the updating of our audio message, but that's not available on the tier of service we are on.

Response from CallCurrent

Hey Justin, thanks for the review. I know API is currently only available with the ultimate plan, but we are doing some testing on further integrations that would allow us to extend it to the other plans as well. Hopefully it's ready to go sooner rather than later

Chris
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Works as promised

Reviewed on 2020/02/14

We ate answering all calls more due to the out teach to cover many employees.

We ate answering all calls more due to the out teach to cover many employees.

Pros

Travels with us! At office or on cell and multiple people are able to be contacted with the extensions

Cons

A bit clunky to set up and kinda of deep with features.

Response from CallCurrent

Hey Chris,

Thanks for the review! We appreciate you taking the time to help us out.

One more quick question, since we know VoIP is complicated: Do you have any advice for how we can ease new customers into the process?You noted a clunky setup but stuck it out to reap the rewards of the system, and we think more people would benefit from doing the same.

Gregory
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

GRDS Business Experience

Reviewed on 2020/02/11

Mighty calls helps us track and communicate with our clients consistently

Mighty calls helps us track and communicate with our clients consistently

Pros

Call Flow options for answering and routing calls
Multiple options for conducting calls (webphone, cell, landline)
Updated contacts features
Ability to record calls

Cons

intermittent service issues
software bugs

Response from CallCurrent

Hey Gregory,

Thanks for using MightyCall and leaving a review! We're always thrilled to get positive feedback. Keep your business going strong!

Sadie
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

MIghty Call Calling

Reviewed on 2021/11/26

Pros

Ability to answer the phone anywhere on multiple devices

Cons

Call quality is sometimes not great. Sometime echos or drops call

Response from CallCurrent

Hey Sadie, thank you so much for the review. We're glad the core of the system works to your liking, and regarding call quality, we're always doing what we can to improve it. If any drops happen to you, feel free to let us know so we can investigate why. Thanks!

Jordan
Overall rating
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Good solid choice for business phone service

Reviewed on 2018/11/19

Pros

Easy to use. Service Works well with IPhone.

Cons

If you run out of minutes on your subscription it will cut you off in the middle of a call with a customer!

I have infrequent complaints with some customers not being able to get through when they try to call.

Response from CallCurrent

Thanks for the review Jordan. You're right, cutting off in the middle of a call is pretty terrible--we'll get on fixing that immediately (we have something to eliminate that situation entirely coming soon).

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use

Reviewed on 2018/10/19

Pros

Easy to use software. Very responsive support team.

Cons

Deeper level integration with my application database.

Response from CallCurrent

Thanks for the feedback! We hope the system is helping your business!

Brice
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Functional Product

Reviewed on 2018/11/01

Like user interface.

Like user interface.

Pros

Payment options, and the plan. Ability to listen to voicemails on the computer.

Cons

The app and calls drop. Low quality in sound.

Response from CallCurrent

Hey Brice, we're glad you like the new UI. Regarding the call quality, have you talked to our support team? It's likely there is a source behind the problem that they could help identify. Thanks again!

janet
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

mighty call

Reviewed on 2019/05/02

I DO NOT LIKE THIS SOFTWARE AT ALL, IT NEEDS A LOT OF BUGS FIXED AS YOU CAN SEE FROM MY ABOVE...

I DO NOT LIKE THIS SOFTWARE AT ALL, IT NEEDS A LOT OF BUGS FIXED AS YOU CAN SEE FROM MY ABOVE COMMENT

Pros

THERE IS NOT REALLY ANYTHING I LIKE ABOUT THIS SOFTWARE MAYBE THAT IT IS STRICTLY INTERNET USE.

Cons

FIRST OF ALL I DO NOT LIKE HOW WHEN YOU CALL A PHONE NUMBER IF YOU NEED TO "PUSH 0 FOR THE OPERATOR" IT DOES NOT WORK YOU CANT PUSH THE NUMBER. I ALSO DO NOT LIKE HOW IF THE CALL DROPS AND YOU IMMEDIATELY WANT TO CALL THEM BACK IT SAYS YOU NEED TO "END THE CALL" FIRST BUT THERE IS NO CURRENT CALL SO YOU CANT DO ANYTHING UNLESS YOU EXIT FULLY OUT OF THE SYSTEM, EVEN SHUT YOUR COMPUTER DOWN AT TIMES. I REALLY DO NOT LIKE THIS SYSTEM AT ALL

Response from CallCurrent

Hey Janet, we're sorry to hear you had some problems with the system. Regarding the system's ease of use, did anyone ever reach out to you (or vice versa) about setting the system up and maximizing its use?

Ramon
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Horrible product, horrible service, horrible attitude, horrible quality. Stay Away!!!!

Reviewed on 2018/07/17

Pros

Initially it seemed easy to use and fit our needs. We selected it and implemented it last April.

Cons

Porting a number is a 2 month long nightmare with Mightycall people ignorant of what needs to be done.

Response from CallCurrent

Dear Ramon,

We appreciate you've spent with us more than a year and we're very sorry to see you've faced difficulties with the porting process in the past few months.

In most cases the porting process doesn't take longer than 2 weeks, the delays can occur if VoIP providers who manage this process do not receive accurate and sufficient information.

We'd work on the process improvement to decrease the time the customers need to wait for the numbers to be ported in.

Anna,
Head of MightyCall Customer Care

john
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great starter entrepreneur phone system

Reviewed on 2018/10/22

Pros

Web based, access from anywhere. Inexpensive way to record calls.

Cons

Calls can lag. Had to reroute to a landline.

Response from CallCurrent

Hey John, we're happy to hear the system is doing well for you. Best regards!

Andres
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Awesome Virtual Phone Service

Reviewed on 2017/05/25

Separate business numbers to my personal mobile phone.
Be able to answer and respond to texts on...

Separate business numbers to my personal mobile phone.
Be able to answer and respond to texts on the go.

Pros

You can do so much with the configurations that they provide you on the user control panel. It's very simple to use & understand.

Cons

Can not block a range of numbers, you have to insert each number manually. Can't dial out from a desk-phone.

Tanner
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Incredible workplace tool.

Reviewed on 2017/05/25

Pros

Functionality with ease. You don't need to be a system administrator to run your call centre. System allows for computer, VoIP and mobility application functionality. No need to run your business from a desk.

Cons

Lack of hold music options. Ie. live hold music of radio, ete while users await for a Team member. Being able to disable "activities" on a per number basis.