Kaseya VSA Reviews

Easy to use and very reliable. Love the remote access tools to keep track of all the systems in the office. Weather it be patch management, cloud backup. deploying software or just remote desktop support Kaseya has it all! If my user base is in or out of the office at a client site, Kaseya is there to help manage their computers with just a click!

Kaseya support is sometimes slow to respond and resolve tickets at times. I'm not sure if its a language barrier, or maybe I am just not explaining the issues clearly it usually takes a few attempts over a couple of days to get a resolution to an issue,

The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not. The company behind the product is one of its greatest strengths - no product is perfect, but it's easy to work with Kaseya and they go out of their way to make things right.

It can be finicky. We have several thousand agents on it and the database needs frequent pampering. Their support engages and helps willingly and quickly, but I feel this should be handled by the application or some support automation.

Kaseya VSA offers functionality similar to SMS/SCCM or LanDesk at a fraction of the cost. In addition, it includes options for additional endpoint protection management.

I was not able to get the VSA front-end working on our shared IIS server, I ended up creating a separate VM for VSA which is pretty trivial but it's one more host to manage. I probably should have just contacted Kaseya Support for assistance, but since I had licenses and VM host overhead available, the most expedient solution was just to create a new VM just for VSA.

No tool suits all needs but Kaseya VSA is pretty darn close. The sheer amount of functionality and integration makes it very easy to use as foundation for tons of easy to sell services. The user role system can be customized for many levels of security and the API-access is complete.

Apart from the basics, the learning curve is pretty steep and the GUI is in need of an innovative overhaul. The servicedesk-module had hugh potential, but was unfortunalty discontinued and left a big hole in the suite.

Best feature... remote access to end-points! This allowed our small helpdesk team us to monitor and manage hundreds of end points (mostly desktops) all over different sites. No need to physically go to the office to install a patch or troubleshoot.

Also, it was very useful for our hardware and software inventory. The reports are easy to generate and use especially for budget decisions.

We get to monitor also unauthorised software, and sometimes, with the consent of the respective pc users, we get to monitor their pc activity in real-time.

Plus! It supports all our devices (mac to pc and even linux, iOS and android).

Functionality wise, I have no complaints. However, in terms of UX, it looks a little dated. Perhaps the interface navigation can be improved.

Easy of use, system roll out, feature rich

fairly expensive, a lot of knowledge required for rollout

Well configured product overall. VSA provides a good structure to build an MSP around. It is not as zippy as other RMM tools, but it does work as it should.

Not as quick as other RMM tools. Connection quality may not be quite as spectacular as other tools. Monitoring does the job but could use some more functionality.

The remote control aspect of VSA is very fast and easy to connect. It's very feature rich and offers a ton of functionality if you can make use of it all

The remote is only remote control. Other functions are handled by the LiveConnect tool but it's a separate window. The scripting is unique to Kaseya which requires a ton of rework if you have existing scripts.

I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment.

Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features.

We are a 100% remote company with strict SOP's and guidelines. We are required to manage laptops that never connect to a domain, no VPN. With the new Software Management Module, we can easily perform all security updates and have a record of these updates in one central location. This new module detects all vulnerabilities (including 3rd party software) and can be as automated as you want it to be.

Reporting could be better, but that seems to be the case with most software. Reporting what is installed on machines is somewhat difficult.

Live Connect is a great feature, giving everything from remote support sessions to remote shell access. The scripting gives you ability to do almost everything behind the scenes making end users very happy. There is no better feeling than being able to tell your customer you fixed a problem without ever needing to bother them or interrupt their day. The reporting functions of Kaseya VSA allow administrators to parse almost any information possible, into nice PDF or Excel reports. Customers are usually very impressed and excited to see the reports, showing them any and all information they want to see regarding their company.

The user interface is a little dated, and before you learn it can be cumbersome to get around in. Another issue, when you schedule a script for a date/time that already occurred, it executes immediately, without warning. Not a big deal for some things, but when you accidentally schedule a reboot script for the wrong time, you don't get any warning before your customer computers are rebooting in the middling of the day. Live and learn :)

I really like the "remote viewer" features when you're controlling another machine. Being able to lock out the local controls (or the screen, when necessary) is divine, after using a similar program that lacked such features.

Updating the software on the vsa server is sometimes cumbersome. Luckily support was up to the task!

The Live Connect features were really helpful and easy to use. The agent was lightweight and easy to install

The ticketing system was clunky and not very feature rich. Software deployment was hit or miss

Easy to use

Great management of devices and software is very light.

Provides multiple tool like Wake Up Machine from sleep, License Removal, etc.

Can scale to any company without asking users for any input on what their IP address is.

Incredibly informative about managed machines.

I wish the interface was a bit more cleaner and defined. Aside from that no issues.

The automated workflow rules allow for easy ticket management. We are able to manage all devices/endpoints on one app.

Getting from an agent to Live Connect is a big laggy in time to connect.

Kaseya has been pretty much consistent since day one

No local support, VSA not managing blackout windows and causing Windows 10 update issues with clients. Would like to use Webroot module but not as good as company dash board. Have been totally disappointed to have t wait over 4 months to get patching sorted, no amount of calls could fix the issue that made us look so incompetent to our customers. With so many opposition suppliers on our door, there is not much time left to get it sorted before we start looking to change after over 10 years with Kaseya.

Kaseya VSA is a good product. It offers a lot of choices and many different configurations and plugins that you can import from many different 3rd party vendors.

It's a mess GUI wise. Everything feels clunky and menus are not categorized right. Not only that, the remote tool is HORRID. It lacks a low latency feature such as Zoho assist. If your customer has a poor connection, expect key presses to be delayed and your words being typed wrong.