Deskero Reviews

Easy start, easy config and a good UI, clean.

Lacks of remote conection for help a client

Simple, easy-to-use. Good customer support, making adjustments to the system is easy and cheap. Monthly cost is ok.

Data-export doesn't work very well, is really the raw data. Reports are rather limited. Layout of automatic mails is rather limited.

The functionalities are well explained and easy to use across the team with reduced learning time. We have activated the social channels together with email channel and web ticketing and everything is connected with low effort from our side to manage all the requests. We have also the possibility to build our own knowledge base to reduce the effort for each operator to find the information needed to provide assistance to our clients.

Nothing specific to report. Of course, the possibilty to reduce the price could be a nice to have.

Very easy to set up but without lacking features. They have made it very easy to get the absolute basics set up to get you going and then you have the option to customise the set up as much as you want.

Nothing yet! its great. Pricing is good and support is great.

The user experience is very simple and all employees can learn it easily and use it continuously.

The price a bit high if you want to have manu users.

Easy to use. Useful reporting.

A great tool for effective customer management. It is very important for any business or brand to adequately interact with their customers and therefore be able to convey their idea. The right audience has to be targeted and then kept well informed about all the ongoings of the business. The application provides a well-formulated ticketing system so you can attract the right customers in a very efficient way. It provides chat and interactive facilities to engage with the customers. This can be very essential in building a customer relationship for the brand. A help center portal is made open for easy answers. It is very easily customizable and can be altered according to the leads in the workflow. A 14-day free trial is also available. The users can test the features of the software very effectively within this trial period.

There is actually nothing to list here as a con as I am happily using the app so far. It takes a little while to get used to this app though. The background themes are not so pleasant.

The app is great for our company's helpdesk. We have clients spread all around town with many different levels of users. This allows our whole team to stay on top of client requests as they come in.

Could just be how our system is configured but modifying our views/ticket notifications is often a source of pain.

We use Deskero daily for incoming emails and telephone ticket to our support address which in turn is auto handed out to vary support desk staff in two differente location.
The system is quick and efficient. Tracking a users ticket from
beginning to end is easy and shows all
responses and is very easy when it comes to allocating certain tickets to specific agents. the customer and technical support is good and always present

Web Based and great customer support!

Mobile App is weak / requires move development

Its easy too use but not complete maybe he is only not complete in trial version i don't test the full version.

Its easy too use and simple interfaces, u can create a ticket without any diffucult.

But not complete and not easy for the rest.

Clear, clean and simple. To the point. Great for a small/medium IT Support desk like my situation.
We are using the application for help desk to our customer.

Clear, clean and simple. To the point. Great for a small/medium IT Support desk like my situation.
We are using the application for help desk to our customer.

Easy to use, easy to organize your tickets. Great for keeping track of work and interfacing with clients.

most of my complaints have been resolved by the Deskero team customizing the platform to meet our needs.

Deskero allows to manage help-desk tickets via web and mobile phone.
It's a valid tool to be close your customers.

Unfortunately is not totally free, but it's really a good investment.

Deskero is super easy to use! We now use it as our primary knowledge base platform. The client area/front-end looks great even when uncustomised.

It's really easy to get used to the UI. Even the basic package has all the necessary functions to make your life easier ofc with the bigger ones it gets even more comfortable. The customer support responds fast and i don't have to have rounds and rounds of emails/messages before i get my answer.
Really nice!

It was all good so far so nothing i could say here.

I use Deskero daily and I can say that it's the best solution for your help desk!
The team that it's following the project is made up of young people that love to keep in touch with their customers.
Never seen such a responsive team, they actually use emails like an instant messaging app, always ready to answer your questions.
For the quality level they offer, the cost is minimum

The simplicity of use.
It's clear and user friendly, clean and it reminds me everything, it's the best companion for ticketing

I don't like the ui colors/style,i think the colors are not perfect but this is only a little problem

In a moment you set the essential parameters and you are already operational. Good use of the masks and very intuitive use. Also the options set by default are good

The assistance work is complete and speedy.
Can give quick answers to customers in need
I would have nothing to report negative

- Knowledge Base
-Customization is easy
-Great customer support
- Good ticket managing with auto assignements

I would like to configure manual assignement of ticket that i open myself. I need the Pro version, i would have this function in the grow version

I like this app, is helping me a lot with my work, thank u for this deskero u are making my life more easiest

maybe the way where u have to create an account, but is not big deal because people can login from facebook and gmail