PRTG Reviews
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246 Reviews
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It is a pleasure to use
Reviewed on 2023/05/01
I have been working in this field for more than 5 years, and everyone knows that you have to...
I have been working in this field for more than 5 years, and everyone knows that you have to monitor the established IT infrastructure at all times. There are many solutions like PRTG, but I prefer PRTG, which is chosen with both the convenience of the interface and a lot of features. It was very easy to set up and manage. And one of my favorite parts is that you can use licenses that are suitable for your environment, even if your environment grows in the future, there is no need to rebuild the license accordingly. I think the monitoring application is very important from the point of view of security and stability, and PRTG is the most suitable and convenient for me among these applications.
Pros
It was very easy to use in the first turn, moreover, it has sensors suitable for the desired device.
Cons
There are many network monitoring tools like PRTG, but PRTG had the most convenient and easy-to-use interface among them. It has many good features. I've been using PRTG for several years now and I'm very satisfied. There's nothing I don't like about it.
Reasons for Switching to PRTG
Considering the prices and advantages, the most optimal choice was PRTGResponse from Paessler GmbH
Dear Nicat,
Thank you for your positive review! We're thrilled to hear that PRTG's interface stands out as the most convenient and easy-to-use among other network monitoring tools. We're glad to have met your expectations and provided you with a satisfying experience over the years. Furthermore, we greatly appreciate your support and look forward to continuing to exceed your expectations in the future.
Your Paessler Team
- Industry: Computer Networking
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review from me
Reviewed on 2024/03/12
My overall experience with the PRTG Network Monitor has been positive. The comprehensive monitoring...
My overall experience with the PRTG Network Monitor has been positive. The comprehensive monitoring capabilities allowed me to effectively monitor my network and identify potential issues early on.
Pros
User-friendly interface and easy configuration.
Comprehensive monitoring capabilities for networks and systems.
Flexibility in customizing alerts and notifications.
Good scalability for small to large environments.
Regular updates and good support from the manufacturer.
Cons
Potentially longer learning curve due to the variety of features.
Response from Paessler GmbH
Dear Tobias,
Thanks for your positive feedback! We're happy to hear that you're pleased with the interface, monitoring features, and customization options. Your recognition of our scalability and support means a lot to us.
Your Paessler Team
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
PRTG Review From a sales manager of PRTG
Reviewed on 2023/10/16
In general, PRTG is a very good product if you are looking for an option to monitor your infrastruct...
In general, PRTG is a very good product if you are looking for an option to monitor your infrastructure. It has interesting dashboards and templates that are quite good for creating management reports.
Pros
What my customers like most about PRTG is that it allows them to maintain a general overview of their overall infrastructure. This way, if they have any incidents or alerts, they can respond quickly. They also appreciate the product's price-to-quality ratio, as the price per node is approximately $3.
Cons
My customers' biggest complaint about this tool is that it lacks a wider range of features compared to its competitors. This is because it is literally only for monitoring. It does not allow me to remotely intervene in my infrastructure or make adjustments online. For this, I need to have other third-party tools to complement PRTG.
Response from Paessler GmbH
Dear Mauricio,
Thank you for sharing your insights on PRTG. It's great to hear that your customers appreciate its ability to keep track of their infrastructure and its cost-effectiveness.
If you would like to provide more feedback or even participate in the development of PRTG, please consider becoming a member of our PRTG Feedback Insiders. You can find all the information here: https://go.paessler.com/prtg-feedback-insiders.
Your Paessler Team
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PRTG keeps my network in check, no more surprises!
Reviewed on 2024/10/20
Pros
Easy to set up, comprehensive monitoring, saves time.
Cons
Interface is a bit overwhelming, occasional false alarms.
Response from Paessler GmbH
Dear Guillermo,
Thank you for sharing your experience! We are glad to hear that PRTG helps keep your network running smoothly. Your feedback about the interface and false alarms is valuable, and we appreciate your insights as we strive to enhance our product.
Your Paessler Team
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
PRTG Network Monitor Review: Simplify Your Network Management
Reviewed on 2024/03/08
In terms of performance and reliability, PRTG generally receives positive feedback. Its distributed...
In terms of performance and reliability, PRTG generally receives positive feedback. Its distributed monitoring architecture helps ensure high availability and fault tolerance, contributing to a smooth and uninterrupted monitoring experience
Pros
One common positive aspect users highlight is the real-time insights provided by PRTG, which allow them to proactively identify and address network issues before they escalate. The ability to customize dashboards, reports, and alerts according to specific requirements is also highly appreciated.
Cons
While PRTG is known for its user-friendly interface, some find the initial learning curve steep, especially when configuring more advanced monitoring settings or integrating with third-party systems.
Response from Paessler GmbH
Dear Chad,
Thank you for your positive feedback! We're glad to hear that you find PRTG's real-time insights valuable for proactive network management.
Your Paessler Team
- Industry: Industrial Automation
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good engine
Reviewed on 2024/03/08
The engine is good, the amount of available sensors is good. The GUIs / clients could be better.
The engine is good, the amount of available sensors is good. The GUIs / clients could be better.
Pros
Quick and easy setup
Open interfaces for custom sensors
An API
Fair prizing
Cons
Almost all GUIs
Old web GUI stuck sometimes or do not show everything
New web GUI put focus on strange things and not very intuitive
The full client does not work good at all
No multiselect on sensors for multiple changes on sensors are possible
Response from Paessler GmbH
Dear Eike,
Thank you for your feedback! We're glad you're happy with the sensor options. If you would like to give us more feedback, why not become part of our PRTG Feedback Insiders. You can find all the information here: https://go.paessler.com/prtg-feedback-insiders
Your Paessler Team
- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Network and Real Time Monitor
Reviewed on 2024/03/11
So far, PRTG has been great to use. We use it so monitor real time network connectivity with our...
So far, PRTG has been great to use. We use it so monitor real time network connectivity with our remote locations.
Pros
Really enjoy the ease of use with setting up sensors.
Cons
Dashboard functionality could be a little more robust. We would like to use instant geographical information with a dashboard, but not that great and time consuming to use.
Response from Paessler GmbH
Dear Tim,
Thank you for your feedback! We're glad to hear that you find PRTG easy to use for setting up sensors and monitoring real-time network connectivity. We appreciate your suggestion regarding dashboard functionality and will take it into consideration for future improvements.
Your Paessler Team
- Industry: Medical Devices
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Affordable and Reliable
Reviewed on 2024/07/15
Pros
the affordability of PRTG was the most important for us
Cons
the fact that it runs on windows alone is the only issue we have
Response from Paessler GmbH
Dear Juan,
Thank you very much for your detailed feedback on PRTG. We're glad to hear that you are enjoying the affordability of PRTG.
As you mentioned, the central PRTG server can only be installed on a Windows server. But, once you've installed the PRTG server, you can use the brand-new multi-platform probe (a remote probe type in PRTG) that also runs on Linux. With this probe, you can monitor and manage your complete IT infrastructure from your Linux system. I hope this helps.
Best,
Your Paessler Team
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
I like PRTG, always is working
Reviewed on 2024/03/11
Pros
I used PRTG in several environnements accros my work, and every time the setup was faster. I used at home too, there is free licence that you can use.
Cons
When you use some sensors using a specifically SNMP string and a update arrive, your sensor can be down and you need to rebuild all the sensor again to make it work.
Response from Paessler GmbH
Dear Julian,
Thank you very much for your positive feedback! We're glad to hear that PRTG has consistently met your expectations in different environments, including at home, where you can use the free license.
Your Paessler Team
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
PRTG Review
Reviewed on 2024/03/08
Fairly Good to work with it. Ease of UI and can create custom sensors.
Fairly Good to work with it. Ease of UI and can create custom sensors.
Pros
Alerting is on time and can connect most of the devices.
Cons
Network scanning is not accurate and it cannot scan multiple networks even if it has access to it. Maybe I am wrong but that is what I experienced.
Response from Paessler GmbH
Dear Mohmad,
Thanks for your positive feedback! We're pleased to hear that you find our alerting system reliable and appreciate the ease of use of our user interface along with the flexibility to create custom sensors. We're committed to continually improving our platform to better meet your needs.
Your Paessler Team
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
PRTG is a good monitoring tools
Reviewed on 2024/03/08
Pros
PRTG is not only easy to deploy but also easy to maintain, providing real-time alerts to infrastructure and server issues
Cons
There's no mobile app with Azure SSO. The product has no another defects.
Response from Paessler GmbH
Dear Paul,
Thanks for your positive feedback! We're glad to hear that PRTG's ease of deployment and maintenance, along with its real-time alerts, have been valuable for your infrastructure monitoring needs.
Your Paessler Team
- Industry: Machinery
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Amazing tool for amazing price
Reviewed on 2024/03/11
Planning is more tedious then setting it actually up. Getting all topics covered that you want to...
Planning is more tedious then setting it actually up. Getting all topics covered that you want to monitor is a hard task but then implementing all checks with PRTG is a breeze!
Pros
PRTG has been our go to monitoring tool for a couple of years and has never failed us.
Cons
Auto update function does not always do the trick but manual update always fixes it. Not all metrics are usable but overal very impressed.
Response from Paessler GmbH
Dear Sebastian,
Thank you for your glowing review! We're glad to hear that PRTG has been your reliable monitoring tool for years. We appreciate your feedback on the auto-update feature and metrics, and we're constantly working to improve these features for a seamless user experience. Furthermore, we're happy to hear that once set up, PRTG makes monitoring a breeze.
Your Paessler Team
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PRTG keeps my network in check, no more surprises
Reviewed on 2024/09/16
Pros
User-friendly interface, reliable monitoring
Cons
Limited customization options, expensive for larger networks
Response from Paessler GmbH
Dear Adrian,
Thank you very much for your detailed feedback about PRTG. We're glad that you find it easy to use and results in reliable IT monitoring for you . We are happy we made your job easier and support your companys' needs.
Best,
Your Paessler Team
- Industry: Retail
- Company size: 201–500 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent quality monitor platform
Reviewed on 2024/03/08
Pros
The possibility of integration with many vendors.
Cons
Have a gui for customizations that currently require saving files directly in folders.
Response from Paessler GmbH
Thank you for your positive feedback! We're delighted to hear that you're enjoying the excellent quality and seamless integration options. If you have any further suggestions or feedback, we'd love to hear them!
Your Paessler Team
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very good network monitor
Reviewed on 2024/03/08
Very good monitoring. When i first set it up, it immediately found a defective fibre cable for me.
Very good monitoring. When i first set it up, it immediately found a defective fibre cable for me.
Pros
Realtime monitoring, easy to read display, handy events
Cons
The "unusual" traffic monitor is annoying and you can't turn it off.
Response from Paessler GmbH
Dear Richard,
Thank you for leaving us a review! The unusual detection can be configured globally under Setup > Monitoring > Unusual Detection. Also, it can be disabled/enabled on device-, group-, probe- and root-level under Advanced Network Analysis > Unusual Detection.
Your Paessler Team
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PRTG Network Monitor Review
Reviewed on 2024/03/08
Pros
PRTG Monitor is a robust product that allows for our team to monitor networks, ISP connections, and Servers at the offices we manage which a spread out coast to coast.
Cons
The learning curve for building detailed reports is somewhat steep but manageable.
Response from Paessler GmbH
Dear James,
We're happy that you're happy! Thanks for leaving us a review! Check out our how-to guides and our YouTube channel to get the most out of PRTG.
Your Paessler Team
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Thanks to PRTG, we have control over our IT resources.
Reviewed on 2023/07/22
PRTG is a powerful tool that greatly helps any IT team, by relying on protocols such as snmp and...
PRTG is a powerful tool that greatly helps any IT team, by relying on protocols such as snmp and netflow among others, it allows to acquire very accurate traffic information in the different equipment with which it communicates, this gives an image of the current status of the equipment or service analyzed, thus ensuring immediate response to any eventuality occurred which sometimes represents losses of money for the organization.
Pros
The tool provides us with certain functionalities adaptable to our network topology in order to have 24/7 monitoring of each of the elements involved; being based on sensors we can configure the thresholds according to our metrics to detect alterations in these and once presented an abnormal event the tool with its great capacity of notifications allows the IT team to locate the root of the failure and make corrections in a timely manner, with this we have mitigated the impact on the SLA.
Cons
As a recommendation should be sized very well the amount of elements to monitor in order to make use of the appropriate license, once you have the corresponding sensors should be strategically located in the different nodes, servers or cloud services to have the measurements that your team requires, otherwise the tool is very customizable and adaptable to every need.
Response from Paessler GmbH
Dear Alejandro,
We're pleased that PRTG has given you control over your IT resources. It's great to hear how PRTG's customizable features, have helped your team ensure 24/7 monitoring and prompt problem resolution. Your recognition of PRTG's accurate traffic insights and its role in minimizing downtime and financial losses is greatly appreciated. Thank you for sharing your positive experience with us!
Your Paessler Team
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Network monitor with plenty of great metrics
Reviewed on 2024/08/26
Best networks monitor of market to monitor proactively predict issues.
Best networks monitor of market to monitor proactively predict issues.
Pros
Best tool to monitor the network , Great to get good insists into the network.
Cons
On the costlier side ,for smooth operation machine with good hardware configuration is required
Response from Paessler GmbH
Dear Abhishek,
Thank you very much for your detailed feedback on PRTG. We're glad you find it easy to monitor your network. It's great to know that it effectively supports your company's needs.
Best,
Your Paessler Team
- Industry: Utilities
- Company size: 5,001–10,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great tool to monitor field devices
Reviewed on 2024/04/03
It has been a great experience as it is stable and does what it was designed to do.
It has been a great experience as it is stable and does what it was designed to do.
Pros
It allows me to monitor 2k+devices with easy of configuration e monitoring.
Cons
I think it lacks a way to upload/download the devices. It would be easier to manage since new field devices are constantly added.
Response from Paessler GmbH
Dear Lucas,
Thank you for your feedback! We're glad to hear that PRTG has helped you monitor your field devices with ease.
Your Paessler Team
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PRTG makes diagnostic work easier
Reviewed on 2023/05/29
In the process of network management it is possible to encounter complex situations that are not...
In the process of network management it is possible to encounter complex situations that are not noticeable to the naked eye which makes conventional systems not easily detected but cause significant operational havoc, for similar cases it is necessary to have tools to support the support team capable of seeing what is not easily detectable and PRTG is one of those reliable tools and high capacity monitoring and detection of anomalies, this coupled with a professional IT team ensures a network of high capacity and stability for end users.
Pros
Our level 1 support work is to timely detect those technical events that affect the network infrastructure and which are reflected in the reports created by users, some of these events went unnoticed to our sight because in the measurements (ping, traces) made to some of the strategic equipment provided results within the normal range, This demanded a lot of time in the detection of failures negatively affecting the SLA, when the pilot was made with PRTG and after several adjustments to the thresholds we were able to timely detect the variations which were not visible before, allowing us to recognize the beginning of a massive event; PRTG has very useful sensors that provide accurate metrics and with the help of protocols such as SNMP it is possible to communicate with remote equipment which facilitates our task.
Cons
I have been using the tool for several years and I can say that there is always something to learn from PRTG, the learning curve to get the most out of it is notorious, although we have had staff who have experience using it which is an important support in our work, however, there is ample information where some doubts are clarified in measurements or implementation of remote probes and the configuration of thresholds.
Response from Paessler GmbH
Thank you for your detailed review. We appreciate your positive feedback on PRTG's ability to timely detect technical events and improve network infrastructure monitoring. We understand there may be a learning curve, but we're committed to providing support and addressing any doubts you have. Furthermore, we value your continued use of PRTG and encourage you to reach out to our support team for assistance.
Your Paessler Team
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Monitoring servers and network
Reviewed on 2023/05/01
100% satisfied with it
100% satisfied with it
Pros
Very easy to setup and to add servers to the main dashboard. The alert setup process was extremely easy and the different rules of when an issue needs escalation or has been resolved is a plus.Can see trends of issues which can help diagnosing problems.
Cons
None, love it so far. We have less than 100 sensors, so we are using the free version. We couldn't ask for something better to use instead.Although deprecated sensors can sometimes be time consuming to replace, it is greatly appreciated they keep things up to date!
Response from Paessler GmbH
Dear Jose,
Thank you for your positive feedback! We're glad to hear that the setup process, alert configuration, and issue trend analysis were all easy and helpful for you. We appreciate your review and look forward to continuing to exceed your expectations.
Your Paessler Team
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PRTG Network Monitor is the Perfect Tool for Monitoring
Reviewed on 2023/06/02
Pros
A versatile network watchdog, offering impressive system health features and easy integrations with servers, switches, routers, and firewalls.
Cons
Though powerful, it presents a somewhat complex interface and setup, with a few buggy sensors, and license limitations based on node count.
Response from Paessler GmbH
Dear Samuel,
Thank you for your feedback! We appreciate your positive remarks about PRTG and its system health features.
Do not hesitate to contact our support team if you have any questions about PRTG.
Your Paessler Team
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best and most outstanding Network Monitoring tool
Reviewed on 2023/02/26
I recommend this for all network engineers, it's massively and Mightily one of the best I have used...
I recommend this for all network engineers, it's massively and Mightily one of the best I have used so far
Pros
Using PRTG network tool for my first time was quite an easy one, I love PRTG for it's ease to use.. novices can easily get along with the software in less than no time
Cons
I haven't encountered any setbacks using PRTG network tool
Response from Paessler GmbH
Dear Mbonjo,
Thank you for leaving us a review. We're happy that you enjoy PRTG. Feel free and have a look at our YouTube channel, where you can find a lot of interesting videos in which we show many tips and tricks to facilitate the entry.
Your Paessler Team
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great technical resources supervision tool
Reviewed on 2023/01/16
I have control over my infrastructure
I have control over my infrastructure
Pros
It support a very wide range of technical resources (network, servers, web sites, ...) and you can be alerted very quickly if there's an issueEasy to set
Cons
Expensive but there's a free version for less than 100 sensors
Response from Paessler GmbH
Dear Eda,
Thank you for leaving us a review!
Your Paessler Team
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Pulse of your infrastructure
Reviewed on 2022/04/26
As mentioned, once you know what you want to monitor, and put in the work of setting it up within...
As mentioned, once you know what you want to monitor, and put in the work of setting it up within PRTG, you'll have your finger on the pulse of your infrastructure. Over the years it has helped me track down failing disks, failing server power supplies as well as advance alerting of capacity issues within my infrastructure. This is in addition to ongoing tasks like monitoring OS updates across the Infrastructure.
Where I've had to deal with support, even though I might not always get an answer I'd like, I've been happy with the services provided. The PRTG Roadmap is clear about the direction PRTG is being expanded in.
My PRTG dashboard (Map) is the first thing I open in the morning.
Pros
-Breadth of sensor types available. I can monitor almost everything in my infrastructure, from Azure to 365 to on prem, Server and network Hardware, Windows / linux services and OS data.
-Very customisable in how the above is monitored and Alerted upon
-Easy Creation of Dashboards and Libraries of particular sensor types, for instant visibility.
Cons
-Some areas have yet to come to PRTG for example - Azure AKS monitoring, K8s monitoring.
-Takes time to mould it into doing what you want (but once you've put in the work it is truly excellent)
-Some parts of the GUI could have better multi editing capabilities for sensors.
Response from Paessler GmbH
Dear Stephan,
we're happy that you're happy! Thanks for leaving us a review!
Cheers,
Paessler AG
