WhatsUp Gold Reviews

Basic installation and configuration of WUG is very easy. Out of the box, there are many monitors that can be set up without a large amount of experience. The titles and tooltips make setting up the initial software package very simple.

Adding non-default alerts seem to be a little more difficult than should be.

The website does provide great ability to customize and layout the network graphically so users can easily see how hardware is connected. This capability is largely why we've kept What's Up Gold around, along with the reasonably priced structure.

Support needs vast improvements. Documentation could be better. Do not utilize this product with the thought of turning a lot of features on as it simply cannot handle it. Our experience with utilizing the network monitoring, netflow, configuration backup, and syslog services caused our instance to crawl and at times and be completely unusable. Support was not able to resolve the issues over the span of multiple years and multiple upgrades and multiple escalations, so we instead started to stop utilizing some of these features such as the netflow and syslog services so that our network monitoring piece was functional. We've since replaced What's Up Gold for the netflow and syslog functions with other products and are considering replacing the product completely.

Ability to setup proactive alerts based upon custom application monitors, to provide notification to key support individuals of critical process failures.

Web interface can sometimes be slow and/or require clearing cache and refreshing.

Scanning ping-able assets to monitor for status, uptime, performance is extremely helpful to the IT team and allows us to be proactive instead of reactive.

I would like to see or learn how I can more easily configure multiple assets with performance, active, and passive monitors.

Had nice gui to see interactivity. Other than that not much.

Failed to recognize ios changes on our switches from ios 12 to 15. I had to remove the devices completely and add them back. Contacted support numerous times with no resolution.

I could view all device status in simple network map

It is hard to update the changed info. Also too hard to manage notifications.

-Amazing dashboards, we can customize the dashboards to put exactly what type of information we need.
-Is very simple monitor all interfaces of network devices, using the protocol SNMP we can monitor each port and the status and load.
-Simple and efficient to see the status of the devices during the all day, the with the color green and red is very easy.
- The updates and upgrades are so easy to install, always the installer is guide me and update all features and DB with some clicks.

With a huge number of devices registered the Main Dashboard is too slow to load all information.

WhatsUp Gold allows you to set up email and text alerts when your equipment goes down.

The setup of WhatsUp Gold is a bit cumbersome.

it is simple and easy to setup.
the graphical interface is user friendly and most of the options are easy to locate.
adding and removing any device is fairly simple.
the built in monitoring maps is a very convenient feature.

it starts to hang and crash when large number of devices are added to it for monitoring.
so it is not suited for medium or large enterprises with more than 100 nodes for monitoring.

We've been using What's Up Gold for almost 2 decades and it works well. It helps keep our users happy and less unexpected service calls.

We don't like that it doesn't offer the scrolling maps like we had prior. We upgraded from an older version that we used to have the scrolling maps on a large LCD monitor in our NOC so our techs could identify faults easily. The newest edition of this software doesn't have it. Seems rather resource intensive too (server side).

adaptability, ease of integration, ready to use components and ease of implementation

Log management feature requires intensive computing features and i believe this feature is in the starting phase of implementation need more refresh

We use it to monitor in real time if a site is up or down. Then escalate to helpdesk to try to remotely resolve the issue. If they cannot, then we will make a truck roll to the site with replacement equipment.

The downside to it is the occasional false alarms. Sometimes the software would send out saying that it was down when in fact it was responding to pings.

It is easy to use once it is set up. The monitoring is accurate.

Initial setup and scans took a while. Once they were complete, the product works well.

Real time monitoring and alerting. Excellent application for this. Great that we can get email & text alerts as well.

Feel that is difficult at times to find the right area to go to setup some alerting. Also struggle with setting up alerting for certain disks on a machine while excluding other disks on the same machine.

This software is simple and easy to use. The alerts it gives the I.S. Department are very valuable in that we have so much infrastructure it would be very difficult to monitor all of it in real time. WhatsUpGold makes that task much easier and often lets us know when there is an issue before we would be informed otherwise.

There is so much information sent to I.S. it could fill up your mailbox pretty quickly if you don't keep on top of it.

Familiar and easy to use network and server device monitoring.

Some of the administration functions are hard to follow if you are unfamiliar with the software.

WUG is an all around good monitoring software. Easy installation and easy configuration. Very informative alerting

Small issue but would like more control over color schemes

First is its reliability. I have matched it against other products such as CACTI and more accurate in the numbers game. Also, its flexibility when it comes to even exporting and importing of databases to new versions of WUG. Another aspect I like is how there is always constant improvement with the product. The versions never stay static. Always moving forward. I have in recent made of suggestion and IPSwitch said they would investigate it and possibly have it in a beta release.

This is a most difficult question to answer. If I had to come up with anything ... It is that they are under staffed. Every single employee on tech side, sales, marketing must be working 24 hours a day 7 days a week. Answers are always 100 percent correct but the same staff answers your questions. Those employee s need help. Hire !!!

It allows me to monitor all of the network remotely. I'm able to monitor switches, websites, computers, temperature, etc. I just need to only look at my email to be able to see down statuses of devices

Taking the time to research how to configure monitoring takes up a lot of my time. Wish there were more instructional videos.

Very easy to use. User friendly and easy to use.

Just need to add last known port mac address find field.