Act! Reviews

n/a.

the format design seems to have been taken away from a salesperson and given to a techie. The history now can be tricky to follow. It used to be very straight forward with corresponding dates/times per entry. No lomger the case you can have multiple entries per date so not accurate any more. also changing date for mat for future task was much easier, now you have to scroll through to get to a date. Painful, again a techie must have taken over design role, a sales guy would keep in nimple.

What's not to like First of all Client set up is a breeze! Once entered all notes are time dated. To email your client their is an Icon click on it and it automatically opens up Outlook and fills out the email address. Send and email and it keeps a copy of the email you sent to them and or received from them time dated. It allows you to set have set groups of which you can email everyone in that group. For instance maybe you have people who use tank cars, people may use box cars or need certain products you can have send a blast just to those people with a simple click on the group or groups. Want to see the locations a client there is an ico click on that a google maps opens and you can do a satellite view. Suffice it to say it does everything but wash the dishes.

Nothing! The survey is asking for a min of 40 words to describe what I don't like ok its not free!

Tech-support is always quick to answer the phone, and supervisors are readily available with escalated questions.

We purchased a marketing package with Act! a year ago, and no one has reached out to us from the client success team (or an equivalent) to check on us or figure out why we’ve not been able to make progress.

ACT keeps my D-Base and does so very well.

I have trouble using much beyond basic features.

As a result of my virtual illiteracy, I like being to make a call & have a competent, knowledgeable tech FIX my issues

The updates are a PIA

luckily the staff compensates for my lack of computer savvy

Able to keep all customer information in one place & do emails to specific customers.

Sometimes it glitches and had no support from until recently.

I have been an ACT user for over 30 years. It has evovled with my business. I think I used to snyc it with my Palm Pilot! Today I continue to appreciate how it keeps the info on my precious clients. I am also very appreciative of the top-notch screen sharing technical support I get so quickly .

I wish I had the time to learn to use more features.

We have been using Act Desktop for years. We recently converted to the online program to allow for easy coordination between partners. I was able to instruct an 80 year old man-set in his ways- how to use the new version within 30 minutes with very few questions. That in itself is worth the price!

So far, I haven’t seen anything that I don’t like.

Very easy to customize, with lots of add-ons and a decent price.

they are not too quick to respond to the other companies developments

I have been using ACT since early 1990's and is still my "Go To" for contact management.

I wish the iPhone app would interact with the native app and not have to use a 3rd party interface.

It literally runs all aspects of my life seamlessly.
The recent upgrade was assisted by your technician, [sensitive content hidden]. I have been resisting an upgrade for years (I think I was on 20 because I was concerned of a failure during the process. He was outstanding and to sum up my impression of him in succinctly:
very Patient, very intelligent and very knowledgeable

Nothing

East of use. Have used it since it was just ACT and not a version. Kept all of my records for at least the last 25 years.

When an update or new version is implemented, it is rarely a smooth transition. Normally can take between a day or a month to get things straightened out correctly. Each time we need to have technical support help us out. If it is a good tech, the process is smooth. If not, normally we just need to call back. Forget chat, just wastes time.

Act is great, the customer service at ACT! is even better.

Some of the reports cannot be done on site. But always contact ACT! and they sort it for me.

One stop location for all necessary client details and records

I don't use it to it's full capability. My problem, not theprogram

The ability to bespoke the database fields and desgn layout with its Marketing Autonation module.

Its use of SQL server software which can be very tempramental

It has always been what I needed to keep my real estate business growing. It constantly has been updated and easy to use.

The switch to the Cloud was a pain in the ass for me at first but I love it now.

I've been using Act for many years and the ease of use and synchronizing to Outlook makes it a very convenient tool for managing customer databases.

Act tends to be behind in keeping up with being compatible with new releases of Windows and Windows-related programs.

Has some good capabilities in CRM and email marketing

Its a little clunky the interface and could do with some redesign to make it more streamlined and user friendly

I use ACT for my customer database and storing info about my clients. I use it daily for writing letters or referring to information I keep in the notes. I also use it for printing labels for my newsletters

It has trouble opening on occasion which makes using it frustrating