Yonyx Reviews

The technical support is second to none. Sanjay Bajaj, who is my contact in the support team, is only an email away and any difficulties are solved by arranging a mutually agreeable date and time and by then talking to one another via GoToMeeting. This personal touch and the positive approach to solving any problems encountered is for me the most important feature of this product.

I am not sure if this would be possible but I think it would help if there was only one type of box in the overview view rather than a blue and a grey one.
I believe short videos on how to do and/or find certain "things" would help, especially on the functionalities "hidden" in the wheel.

The knowledge base in the software I liked.

It's really easy to handle and very handy for every users.

Its very usefull to understand the problem and to resolve the issue step by step process.

Its not perfect for some issues. lack of issue summary.

It is easy to use and navigate through the entire workflow especially for people who are new to the service and also to the system. It helps people to learn the process much faster.

There should be sufficient data needs to be provided in order for it to be working really well.

It give us the exact detail about the product so it help us a lot to convey this to the customer

the diss like thing about this is we are not able to browse by entering the keyword.

ease interface and management of knowledge sharing.

limited graphics , it can be made more exciting

It provides resolution for every query with the feedback.

The interface was not easy to use at first.

Yonyx is a great scripting resource, I use it daily

I wish that the back button wouldn't send me back to a previous lead

The features and its special interfaces and good attributes...

Queit lagging observed in the app and hung issue ..

Best tool to make analysis of a product

Sometimes it is difficut to search for thr required content

Product is easy to use with enough depth to allow for customization.

Would like to see an updated task list. The task list cannot be easily exported with all the comments. It also cannot be sorted based on date or guide. Would also like to see more filtering abilities for the images. For example filtering images by the guide they are used in.

Yonyx makes it so I rarely have to think when troubleshooting customer issues. Take any common issue you have to fix with your customers, lay out all the steps to investigate / fix the issue in order, and then just follow them like a "choose your own adventure" book. I use it every single day, even with troubleshooting that I've done hundreds of times, because Yonyx will remind me to check the things that I can forget. Yonyx has never been down in the year that I've used it, never given me login issues, it's never disappointed me.

I literally can't think of a bad thing to say, in my use of this product I have never run into anything that I could improve or that I would change.

Very easy to implement, and support provided for any assistance needed is excellent.
The vendor provides very detailed training videos that demonstrate all steps.

None, product is exactly as advertised and the company gladly provides detailed samples and will connect you with other customers for tips and assistance where appropriate.

Great Support
Continuous enhancements over years based on customer feedback.
Easy Integration with CRM system for seamless channel escalation
Ease and use and Interactive
Great value for money

It could be a bit time consuming to create a Yonyx guide based on the complexity of the Issue.
The admin console could be a bit more user-friendly.

We decided to use Yonyx in our company for self-guided setup for our customers. Not only has it cut down on technical support calls, but it has also assisted our current and new technicians when assisting customers, driving down AHT. It's a great tool I would recommend anyone to use with their existing knowledge base.

Getting started can be a little daunting, but once you get in the flow of using the system everything starts to click.

Yonyx is great and makes my day-to-day job much easier! It's helps me stay more organized

Some things can Yonyx can be condensed to make navigating easier and quicker.

My company uses Yonyx for quick navigation through a script that has many moving parts. It made our conversations with clients much more fluid and efficient. It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.

It can take some time for the initial set up, but once it is up and going it is super fast and easy to navigate .

Yonyx is very intuitive to use, and I find it very easy to navigate through the scripting. It is very dependable, and I don't experience bugs very often.

Sometimes the names that populate in Yonyx are incorrect. However, this isn't a huge issue, and I can work around it.

- consistent message across different channels
- ensures agent wise process adherence
- ensures first contact resolution
- great for a knowledge base

- improvements can be made on the development portal to drag and drop nodes to make it agile to develop

Can always reply on the script for accurate information. Yonyx had never let me down.

Loads a bit slow at times. Wish the script popped up before the lead but still useful.

The scripting center is very user friendly and self explanatory. I like that I can request changes right on the platform.

The input field is required. I think this is probably an admin thing but I don't like the fact that some of the input field is required. I just put an X or ? in those fields sometimes.

What I like most about Yonix is that it is easy to use.

The only thing I do not like about Yonix is that it freezes some times.

Easy to navigate, usually do not have any problems using it.

Sometimes some glitches but usually that comes with technology

It is very easy to navigate Yonyx. It helps me assist consumers on a daily basis with ease.

I have had no problems with the software. Therefore, I do not have any changes to make

I love the easy to use software, I think that my nona could use this software!

Sometimes the script doesn't populate correctly, but that's rare, and even when it doesn't, it's easy to find where you should be.