ChargeOver

4.7 (84)
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Subscription Billing for SMBs

Overall rating

4.7 /5
(84)
Value for Money
4.8/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.8/5

98%
recommended this app
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84 Reviews

Milo
Overall rating
  • Industry: Internet
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use

Changed our business

Reviewed on 2015/06/17

We offer a subscription based point of sale retail software. Having to bill our customers monthly...

We offer a subscription based point of sale retail software. Having to bill our customers monthly quickly became unmanageable. Collections was especially time consuming. We were using QuickBooks Online to manage this, and as part of a major update, they removed the ability to reattempt declined charges. At this point we simply had to make a change, and looked closely at many well-known systems, such as Chargify. One of the main advantages ChargeOver was able to offer us was more control over how products are being billed. We felt that other systems we had explored was limited in that aspect. Ever since we have signed up, the team at ChargeOver has quickly addressed any requests/concerns we sent them.

Pros

Easy to use
Flexible
Collections management
Great support
Low cost

Cons

There are a couple of improvements with lead source management we have requested. But we realize that these are very specific to our model, and they are currently working on them. Any bugs we have found or improvements we recommend are handled very quickly.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Chargeover review

Reviewed on 2023/03/09

Pros

Assigning software features is the most important part in this tool

Cons

It’s not that easy to use. Should be enhanced more.

Response from ChargeOver

Thank you for leaving a review and some feedback! Our team is dedicated to creating a tool that makes billing easier for our users. Please reach out to the ChargeOver support team any time you have a question, or suggestion, or need help via Live Chat, email, phone, or by visiting the Help Center—https://help.chargeover.com/en

Jason
Overall rating
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

No Problems!

Reviewed on 2017/01/09

Have been using charge over for 2 years now and have had a good experience with using features and...

Have been using charge over for 2 years now and have had a good experience with using features and functions

Verified Reviewer
Overall rating
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Huge relief to FINALLY fine automatic recurring billing that works

Reviewed on 2018/07/18

Saves us a huge amount of time chasing clients for payment and reduces non-payment or delinquent...

Saves us a huge amount of time chasing clients for payment and reduces non-payment or delinquent payment.

Pros

Really easy to use and navigate between customers, screens, subscriptions, payment methods. Integration with QBO is key for us, and works pretty well, though not perfectly. Some advanced functionality - for example around sales taxes and discounts for ACH payment - are really helpful. Most of all, I like that it WORKS without bugs (I was burned by previous software), and can be used for recurring payments, recurring invoices and reminders for folks that pay manually online or by check, and supports things like discounts, pro-rated charges, and invoices that contain both an installment payment (scheduled to run for a set number of installments) and a regular recurring subscription (that goes on in perpetuity).

Cons

Integration with QBO doesn't always work perfectly - particularly for sales tax, and credits back to client accounts.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Value

Reviewed on 2021/10/08

Pros

The automated invoicing is critical to our business, and works perfectly each month.

Cons

The dashboard UI is a little dated. Obviously this is the least important part of the product.

Danielle
Overall rating
  • Industry: Accounting
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

One stop shop. An Accountants dream... it really is!

Reviewed on 2015/07/08

I have been an accountant for over 10 years, and in my experience ChargeOver has surpassed all...

I have been an accountant for over 10 years, and in my experience ChargeOver has surpassed all other systems I've used. Sure Quickbooks allows you to do many of the same features such as reporting, and recurring charges. But ChargeOver has all the features every accountant has fantasized about. In ChargeOver you set up your own recurring bill to your clients, then they will take care of the rest! It will invoice, send and process customers credit cards automatically when an invoice is generated. It will even do the collections for you when a customer becomes delinquent. All the while communicating all your transactions with quickbooks! One stop shop. Simple, easy, amazing.

Pros

Customer service is excellent and knowledgeable. They are prompt at answering any question you may have, never leaving you hanging for answers.

Cons

Info is only communicated from ChargeOver to Quickbooks, not the other way around. So any changes made in quickbooks will not show in ChargeOver. Sometimes I forget, and have to do any changes I make twice.

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

One of the best for its functions

Reviewed on 2019/01/17

Pros

It is remarkable that it is an excellent software, it has a very useful interface for the user and its administration is not so complicated, its price is very accessible and it can be customized to adapt to the organization, leaving aside these details, it was very useful and eligible for its integration with Xero, which I support a lot in the administration department.

Cons

Until now there has been no problem that prevents the use of this software, however, only a suggestion that generates a negative comment, it is the portability of customers and invoices that in some cases is not easy or comfortable, but it is not bad to die, in general terms this software can continue to grow in the market.

Jeff
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

After 8 years with 4 different billing systems, we found a home on chargeover

Reviewed on 2015/07/01

We've gone through 4 different billing platforms previously, and although things got better, none...

We've gone through 4 different billing platforms previously, and although things got better, none were able to REALLY meet our needs - until we found chargeover.

We're a specialist agency with recurring billing, and chargeover was perfect. It fit our billing model, and didn't require us to do weird things like sell "500 units at $1 each" instead of $500 like one vendor wanted.

The Xero Integration is a dream come true for financial projects and reporting, and the support from Chargeover is great. We can just call and speak to someone and they'll help us. Especially in light of the hatred directed by our staff at the previous billing platform, chargeover is a dream come true. Everyone loves it.

Plus the company is young (but has enough clients to be stable to make not nervous) and nimble, and they are constantly improving the software, several times at our request to accommodate a few minor tweaks we wanted.

If you're an agency or you need recurring billing, you should add chargeover to your list of platforms to checkout.

Pros

Flat fee
Customization on recurring services for clients
Met our billing model
Customer support is fantastic

Cons

Xero integration is a bit manual, although it works _great_ once it's setup.

Verified Reviewer
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great tool with great customer support!

Reviewed on 2019/04/16

Pros

The team at ChargeOver offer great customer support, and the platform is easy to use and customize at a pretty good price.

Cons

Set up takes a bit of time but this was only a one time headache

Max
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Allowed us to automate charging of annual subscriptions.

Reviewed on 2015/06/11

ChargeOver allowed our business to automate multiple manual billing processes and enabled us to...

ChargeOver allowed our business to automate multiple manual billing processes and enabled us to bill and automatically charge our customers for App subscriptions on a recurring annual/monthly basis.

Pros

-Compatible with a wide selection of payment gateways.
-Well documented API.
-Simple and intuitive interface.
-Fast and friendly customer support.
-The team builds custom reports depending on your needs.

Cons

-Not much flexibility to modify invoices

Mercedes
Overall rating
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hacking Immigration Law.

Reviewed on 2022/09/15

The biggest benefit is the automated billing. And the software is intuitive and easy to use.

The biggest benefit is the automated billing. And the software is intuitive and easy to use.

Pros

Invoices being send automatically to our clients. That is awesome and timesaving.
Also, your technical support team is great and even though they don't always have the solution to our issues (eg. Batching) they reply in a very timely manner.

Cons

All payments batch in QB and I have to manually fix it every single day.

Jehan
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Super happy with ChargeOver

Reviewed on 2017/01/09

We have been using ChargeOver for the past 3 years and the product gets better and better every...

We have been using ChargeOver for the past 3 years and the product gets better and better every month! Keith and Ryan are an absolute delight to work with and even with their rapid growth they have kept customer service a major priority. When billing clients there are a lot of things that can go wrong so having the trust that any issues that arise will be handled promptly puts them way above their competition from my perspective. Also, their product integrates into our recurring billing for Quickbooks Online extremely well. Was a super simple transition when we went from the desktop version to online which I was very surprised about. Now it works even better.

Pros

Ease of use, price, and customer service

Cons

It can be a bit tricky to teach new users at first because of all the features but once they get it then it is pretty straight forward

Amanda
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Couldn't be happier with my choice!

Reviewed on 2018/09/19

Integration and Time saving were my objectives as well as added functionality and I've achieved...

Integration and Time saving were my objectives as well as added functionality and I've achieved almost everything within a short period of time with everything else on the way. Super happy with my choice!

Pros

ChargeOver either does everything I want it to , or the support team work hard to quickly find a solution to whatever it is that I'm missing. I love how customizable everything is, how much of my time is saved by so many automated procedures, the customer service which is honestly outstanding, the ease of use and intuitive nature of everything, how I can have both my USD and CAD accounts combined ( but then split in reports where necessary) , the awesome dunning, the list goes on! I'm constantly raving about this product! It's made my job an absolute pleasure!

Cons

Currently the only thing I'm really missing is the ability to send out invoice due soon reminders, but I'm confident that one day soon they are going to let me know that that too is supported , as they always do with every client request sooner or later! I'm not sure this even belongs in the " What I like least" section - there isn't anything I don't like about it. It evolves to fit its customers needs. What's not to like about that?! :)

Paul
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Does exactly what I need

Reviewed on 2017/01/17

ChargeOver's best quality is their customer service and willingness to answer questions even when...

ChargeOver's best quality is their customer service and willingness to answer questions even when the answer is staring right out at you in their well organized help and support documentation. We use the software to auto bill our customers and to process one time credit card payments. All automation works wonderfully and once you have everything setup how you desire, there's very little to worry about aside from adding new accounts.

Really, our only complaint comes from the fact that we are a UX/UI design agency. We feel the user interface could be a little easier to use and more modern. Aside from that though, there's not too much to complain about.

Pros

Support, reliability

Cons

Ease of use, customization

Jehan
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Saves us TONS of time and money

Reviewed on 2016/04/25

Pros

This product helps my accountant save so much time with not only emailing bills, but the automatically chasing down the client through reminder emails and letting the client process the credit card or ACH. One of the top things I have found is the responsiveness of Keith and his support staff. They are extremely attentive which is very rare with growing Saas companies.

Cons

Occasionally the custom reports they have made for us break with upgrades however once reported they are fixed quickly. I am just happy they have helped us create custom reports for our needs though!

Clinton
Clinton
Overall rating
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Awesome! This is a game changer

Reviewed on 2017/01/09

Really easy to use. I can tell that the people at charge over put in a decent amount of effort to...

Really easy to use. I can tell that the people at charge over put in a decent amount of effort to bring this system up!

Brady
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Brady's ChargeOver Review

Reviewed on 2017/01/23

I've been using ChargeOver for about 9 month's. It has been the easiest to use that I have found....

I've been using ChargeOver for about 9 month's. It has been the easiest to use that I have found. It is much easier to search for specific customers to see where they are at with their payments. I love the payment summary page which outlines the total opportunity. The recent History is awesome which tracks everything you have viewed recently. You can easily lookup invoices & Payments from the Home screen. Overall, my experience using ChargeOver has been awesome and I would recommend it to everyone looking for subscription and recurring billing.

Pros

Recurring billing and ease of use. Very intuitive. Recent History.

Cons

Search struggles at times pulling up the right customers by keyword. Not all the time but sometimes.

Response from ChargeOver

Thanks for the review Brady! We have some new new search updates coming down the pipeline.

Serge
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Feature rich platform

Reviewed on 2017/01/25

Chargeover is modern platform that allows me to send automated billing and makes my business very...

Chargeover is modern platform that allows me to send automated billing and makes my business very efficient.

Pros

Automated billing

Cons

Support only during business hours

Melissa
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good Service!

Reviewed on 2017/01/09

I've really enjoyed the service of Chargeover. The layout is clean and user-friendly and I love how...

I've really enjoyed the service of Chargeover. The layout is clean and user-friendly and I love how easy it is to pick up.

Pros

Missed payments notifications, ease of invoices, responsiveness of support questions

Jordan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product, Great Value

Reviewed on 2018/08/08

Pros

The price point is great and it has all the features you need. Compared to the other options out there these guys are by far the best bang for your buck!

Cons

The only things I would improve is the UI a little but that's just me.

Response from ChargeOver

Thank you for the review and feedback Jordan!

Jeff
Overall rating
  • Industry: Marketing & Advertising
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Finally a recurring billing platform with the functionality we need.

Reviewed on 2016/04/25

Pros

Feature set is excellent.
Pricing is fair and clear.
Support is there when we need it

Cons

not many complaints
API documentation could be a bit better, but support fills in the gaps

markysa
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  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support

This is it

Reviewed on 2017/01/09

We've tried about 4 different invoice systems before this one, and with Chargeover we have a...

We've tried about 4 different invoice systems before this one, and with Chargeover we have a winner.

It's simple to use, effective and the reminders for overdue invoices are excellent in assisting our Accounts Receivables department.

Ryan
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  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support

Makes My Job a Lot Easier!

Reviewed on 2017/01/09

ChargeOver allows our company to bill SaaS customers to do work hassle free! Their support team...

ChargeOver allows our company to bill SaaS customers to do work hassle free! Their support team responds quickly and is very helpful. At our request, several features have been added to improve the integration with QuickBooks Online.

ChargeOver makes the invoicing process basically automated, although I still do a quick monthly audit before sending out. It also improves the accuracy of the transactions, because I don't have to enter each of the invoices manually.

Shields
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  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support

Flexible and Scalable Recurring Billing Solution

Reviewed on 2017/01/17

Before we switched over to charge over we tested 4 other recurring billing systems. Each one...

Before we switched over to charge over we tested 4 other recurring billing systems. Each one offered great promise but inevitably we always ran into a limitation which would not be a good long-term fit for our business. ChargeOver is easy to use, well thought-out and scalable. The team is responsive. We are very pleased that we made the switch to ChargeOver.

Kristi
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  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support

Broadwater Academy

Reviewed on 2017/01/17

Our main issues with the system is that it will not automatically deduct one time invoices charges...

Our main issues with the system is that it will not automatically deduct one time invoices charges and we do not have the option of payments being due on the first of every month.