Zenput Reviews

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52 Reviews

- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
My review
Reviewed on 2019/11/22
its great if you have time to set it up and train your team properly.
its great if you have time to set it up and train your team properly.
Pros
ability to have many locations operating the same way
Cons
its so complex with so many options that it can get away from you pretty quick
- Industry: Restaurants
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
BWW Review
Reviewed on 2019/11/26
It has been a great tool for the Management team and Regional Managers.
It has been a great tool for the Management team and Regional Managers.
Pros
The app is easy to use. The support with the organization was great!
Cons
Working out some of the functionality for 1-2 checklists.
Alternatives Considered
FreshCheqReasons for Choosing Zenput
At the time, Zenput had an app and FreshCheq did not.Switched From
FreshCheqReasons for Switching to Zenput
We liked the app as opposed to going to a website.- Industry: Food Production
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good for day to day ops, useless for real parameters
Reviewed on 2019/12/06
I have used Zenput to it's limits, I really enjoy it and it helps my organisation. If my wishes for...
I have used Zenput to it's limits, I really enjoy it and it helps my organisation. If my wishes for the future where implemented, I don't think I would need to change software.
Pros
Triggers, temperature, haccp, tests, tasks
Cons
Can't change projects immediately. Does not take information from one form to the follow up form.
Not able to add categories to sort forms. When user have access to edit form, they are forced to the web page.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
This System Improves Operations
Reviewed on 2019/11/22
Form Setup - the walk through I received was excellent.
Form Setup - the walk through I received was excellent.
Pros
It is clear cut and easy to use. The customization is powerful as well.
Cons
The grading - trying to get a Percentage or Total Score is difficult and time consuming to configure. If you make a mistake it is tough to find where you went wrong.
Alternatives Considered
JoltReasons for Switching to Zenput
Straightforward use, unlimited Forms and Users.- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very Effective Administration
Reviewed on 2019/11/29
Very good - a professional organization with the customer in mind.
Very good - a professional organization with the customer in mind.
Pros
I am able to monitor the quality of my teams' performance with customized reports that allow me to dive into their successes and failures.
Cons
Some of the App functionality makes it difficult to review past reports.
Alternatives Considered
JoltReasons for Switching to Zenput
Zenput was cleaner and more effective. Sleek.- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review for 50 convenience store sites
Reviewed on 2019/12/11
Overall I have used Zenput for nearly 6 years between 2 companies. The only other changes I would...
Overall I have used Zenput for nearly 6 years between 2 companies. The only other changes I would like to see is the ability to upload video from a store level computer and not just a user device such as a cell phone or iPad. This in fact would be an additional feature to expand what Zenput can do. If we had this ability, we could upload video from our CCTV system from an LP perspective. This could increase your overall revenue of what you can accomplish. I will take 5% of the gross for this idea. Thanks.
Pros
The ability to have consistent standards company wide. The flexibility to create any forms I need.
Cons
The general ability to create/edit users and forms is a challenge and still struggle with. Also customizing forms to populate scores is still a challenge.
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Feedback on Audits
Reviewed on 2019/11/26
Overall this software is very user friendly and practical in an operations setting.
Overall this software is very user friendly and practical in an operations setting.
Pros
I like that it is easy to use. One improvement that could be made would be - When reviewing the table of contents to identify any missed questions it would be helpful if when you went back in you were taken directly to the unanswered questions rather than having to scroll through from the top to find the missing item. It would also be helpful if there is a question that you answer N/A to you still have the option to add a comment. Sometimes the reason for N/A is helpful to those who review the report after filing to know why a particular item was N/A.
Cons
There have been a couple of times when my Draft hasn't saved.
I would like to be able to arrange my questions in each section in the order I want to do them. There is a lot of going from one end of the restaurant to the other allot back and forth several times if you are following the flow of the audit. For example if I'm in the cooler I want to audit all items for each section that pertain to the cooler. If we had the ability to set our own master template using all the items on the audit but being able to set the flow to what is practical inside each location.
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One Stop Source
Reviewed on 2021/12/31
Very good product with excellent support, great response times.
Very good product with excellent support, great response times.
Pros
Creating and managing forms is simple. Implementation and training is an ease. Reduction in paper use and the ability to have the electronic record is outstanding.
Cons
Nothing difficult at all. The team at Zenput is quite helpful with advanced formulas.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very good software with great future
Reviewed on 2019/11/23
We are using this software on daily basis. Having triggers set reminds your team constantly what...
We are using this software on daily basis. Having triggers set reminds your team constantly what needs to be done and when your attention is required. It definitely makes your operations smooth.
Pros
Their Customer support team is excellent, never had awaited long to get hold on. This software obviously has exciting features but need little more attention on small things which is not visible until you actually use them on daily basis. They also have Zenput labels software which I am personally fan of, had make our team's life so much easier. Great findings!!!
Cons
Sometimes it is not easy for those who are new to technologies. Should provide basic tutorials.
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Data and Automation Made Easy
Reviewed on 2019/11/26
We have automated several processes and been able to capture useful data to continue enhancements...
We have automated several processes and been able to capture useful data to continue enhancements and improvements.
Pros
Zenput is user friendly and easy to administer. It captures data our organization needs to diagnose and correct issues and ensure an overall phenomenal experience for our Guests and Associates. With several features and automations, Zenput has changed the ease with which we and our operators do business.
Cons
The only wish I have on my list is the ability to admin the system from the app instead of my PC.
- Industry: Restaurants
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Zenput Review
Reviewed on 2019/11/28
Overall Zenput is a great tool to hold people accountable. It is also a great tool to utilize when...
Overall Zenput is a great tool to hold people accountable. It is also a great tool to utilize when training employees. The checklist platform helps keep employees organized and on track.
Pros
I like that we are able to keep an easily accessible record of each location. This helps with holding employees accountable from afar.
Cons
Some of the reporting and the way the reporting is e mailed is not as easily viewable/printable as we would like it to be. Could use some updating to the formats/features to make them more easily used.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good functionality
Reviewed on 2019/12/04
It’s overall good
It’s overall good
Pros
Organized software, delegation of duties, accessibility
Cons
It needs to be made more simple, in terms of usage and the tasks n projects in terms of simplicity.
It’s too complicated.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So far love it
Reviewed on 2019/11/22
Very positive. I love being able to use my creativity to create new function through it.
Very positive. I love being able to use my creativity to create new function through it.
Pros
This allows me to standardize a lot of reporting and checkless between my organizations. I love how we are able to share the data mediately using this software.
Cons
Only having each location set up as a user is kind of confusing. I know I can add more users, but I’m not sure how I would like to go about that. I am having trouble getting my non-management staff to use this system regularly. I would like to get more people in my organization using it.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy With Zenput
Reviewed on 2019/12/07
Incredibly positive. Thanks for helping a new owner navigate a wonderful app. Appreciate you all!
Incredibly positive. Thanks for helping a new owner navigate a wonderful app. Appreciate you all!
Pros
Easy to create with the Zenput team.
My employees understand it.
I can check on progress of completion of tasks as much (or as little) as I want.
It helps me communicate to my employees the areas where our shop is lacking.
It's made my life easier at the owner of the business.
Cons
The initial set up was tricky given my incredibly busy life. I barely had time to even set it up. Then to work out kinks took longer than I would have liked.
Again this is a personal problem, not a Zenput problem. The team at Zenput is understanding and wonderful.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Darlene's review
Reviewed on 2019/12/03
i have beenvery happy with this experience and anytime I have had issues that have been immediately...
i have beenvery happy with this experience and anytime I have had issues that have been immediately addressed via conference call, email, phone call etc.
Pros
I like that it makes all the Area Coaches accountable for work done in the field and I can have access at any time to follow up or calibrate the work being done. Also, I lovei how we can customize forms more for our needs which is more benefical than the traditional form.
Cons
Sometimes trying to customize the forms are more complex and confusing to set up.
- Industry: Restaurants
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Zenput Review
Reviewed on 2019/11/26
I think it has helped with accountability to ensure tasks are being assigned and followed up on
I think it has helped with accountability to ensure tasks are being assigned and followed up on
Pros
I like the ease and functionality of the software. It was very easy to create new forms and it was easy to use forms from the Domino's brand hub that other franchises had created. I also liked the ease of setting up distribution so that forms would go to the appropriate person.
Cons
We are a growing franchise and we added 7 stores since we initially signed up. I didn't like that you couldn't add another location at a pro-rated cost to be included in your organization. My understanding was that you had to sign up a seperate contract for a new location or add them when the entire organization was up for renewal.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product and service!
Reviewed on 2019/12/02
The service and support has been amazing.
The service and support has been amazing.
Pros
Love the way zenput helps me manage my stores.
Cons
None. I have nothing bad to say about zenput
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zenput-Audit Program
Reviewed on 2019/12/06
Our sites are consistently cleaner. Everyone knows what we expect.
Our sites are consistently cleaner. Everyone knows what we expect.
Pros
How fast it helps you improve processes.
Cons
Setup, it wasn't hard, it was just the part I like the least.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zenput Review
Reviewed on 2019/11/22
We have been thrilled throughout our partnership with Zenput. Amazing customer service, wonderful...
We have been thrilled throughout our partnership with Zenput. Amazing customer service, wonderful software solution, and meaningful positive impact on our business.
Pros
Ease of use, ability to use on mobile devices/tablets, ability to enforce policies and procedures and view insight in real time.
Cons
We did not find any cons with the Zenput solution
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Zenput Review
Reviewed on 2019/12/03
great experience, loved the system. deployed it for all our 33 branches successfully and the team...
great experience, loved the system. deployed it for all our 33 branches successfully and the team is loving it.
Pros
How easy it is to setup and configure forms and checklist and the wide options and features available for the field entries along with the triggers.
Cons
the reporting part has some bugs and it can be improved.
- Industry: Restaurants
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 2019/11/26
Pros
Easy to use. Everything is organized and in folder for you to find quickly.
Cons
Nothing. I love using this app and so do my crew members.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Zenput
Reviewed on 2019/11/22
Staff is great. Product doesn't seem to be.
Staff is great. Product doesn't seem to be.
Pros
I liked the idea I can remotely view my stores completion of fital forms and send pics of any issue they may have or I need to verify something is the way I need it to be.
Cons
not very user friendly and training seemed lackluster at best. The staff is great but seems follow up and help isn't what I need to fully understand this. Will most likely not add other locations and will not reup my subscription.
Understand some of this my be me and what I was hoping to receive vs fully understand what I was actually receiving.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review
Reviewed on 2019/11/27
Pros
The Ease of use of the zenput use. Everything is in one spot
Cons
The Corrective actions can be viewed under my submissions
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zenput advantages
Reviewed on 2019/12/11
Operational standards are better upheld and always kept monitored even remotely
Operational standards are better upheld and always kept monitored even remotely
Pros
It gives me real-time events and operational standards in my restaurants at any given time. It can also be adjusted to be in line with operational needs.
Cons
I do not have any glitches with the product up to now.
- Industry: Restaurants
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software
Reviewed on 2019/12/02
I love it and would refer it to anyone
I love it and would refer it to anyone
Pros
It has helped us improve food quality also it helps us keep track of cleaning financials and tasks that need to be done
Cons
When submitting ou have to pay close attention to it sometimes it does not submit