Mouseflow Reviews

I have a successful e commerce business selling my original works of art and printed editions. Mouseflow enables me to "see" what users are doing in both recordings and real-time. Its critical in optimizing my site to make sure collectors can locate and purchase what they are looking for. This is the most important analytical tool I have implemented and can't see having a successful online presence without it.

Features seem complete. The Friction score is confusing as is the form Interact tag... perhaps I need to read the documentation. I'd also like to have the entry level plan allow 2 websites.

Integration was easy and online training videos really help you sort through all the data that Mouseflow collects. There are quite a few filters and custom tags and the ability to save filter reports helps expedite my research.

Since there is so much data to pour over, it would be great to have prebuilt reports and alerts that help give you a game plan of how to take action on the issues you uncover. Some of these action items were mentioned in passing on the screencast training videos, but I had to take notes to remind myself of the things I am looking for once I started digging into all the recordings and heat maps. Again, there is so much good data that Mouseflow collects. The question is: Where to start?

Inexpensive and easy to use. Fulfils basic functions required.

complicated and sometimes low quality. can be better at advanced functionality.

I found this software very useful when trying to solve particular problem on a website. Specially when a problem occurs on user end.

None, all I use is nice, easy to use and helpful

I like to possibility to define which page flows you are interested in afterwards - you don't have to wait for results.

Cannot think of what I don't like about this software

We've only just started using Mouseflow. Originally we were using a different option, but chose to move to Mouseflow because they were able to support iframe session recordings.
So far, pros include:
-Being able to record (and SEE) what users are doing in an iframe
-Lots of features (we probably are not using Mouseflow to its full potential)
-Easy to set up

I don't like the fact that you can't add notes to recordings for other people on your team to see/read later.
I also am not a huge fan of the layout. There's a lot going on with Mouseflow, which is great, but there's definitely a learning curve.
Also kind of a bummer that with the iframe recording, you pay for 2x the recordings. (1 recording is what is outside the iframe, 1 recording is the actual iframe.) So for us, this meant we had to go into the next pricing plan. Not super happy about that, but that's what it takes.

Heat maps is one of my favorites. Easy to set up and use.

There really is not anything i dislike about this product.

It is one of my best software in my toolkit. It helps me make the website attractive and has a great price. The few functions that it has: heatmap, funnels and recordings are all that I need to understand the users behaviour on the website.

Some of the futures need to be polished, live recordings, something you just get a blank page that is not loading, or it skips pages.

I can say that this tool will let you know where is the customer pain from the UI and UX and it's easy to see the actual behaviour of your users easily

The only cons I can see is the price and number of credits you get in your plan

I love being able to see where users are scrolling and reading and clicking. It is great for research. A valuable tool for our CRO

Sometimes this tool does not load the way it should. It lags a bit. I don't know if that is an issue with our site our theirs, but it can get frustrating.

Screen recordings are the icing on the cake when it comes to analyse the performace of the website

Little complicated to understand all the features. It can be more user friendly

Mouseflow is great to not only help you understand how your customers are interacting with your site, but also to track metrics and understand how to increase conversions.

I haven't found any challenges with the software at this point.

Mouseflow is a critical tool for us, we need to see what is happening when we deploy new payment options or when we make changes and Mouseflow has helped us spot issues and has been invaluable.

I would like more filtering options ie visitor has been to page X but not Y

After trying more than 4 different tracking tools to support my Google Analytics efforts, Mouseflow has won all competition.

Honestly... I think Mouseflow is one of the best pieces of software I've used in a long time.

Super easy to use and install. Great deal for the money.

It doesn't seem to get every visit to the site. Kartra shows a different number of visits, but the heatmaps are similar

It's very easy to understand your customers and your website users, once you see how your users interact with your website, you'll quickly know how to improve it and make it more user-friendly.
I use it on a regular basis with other common web-analytic tools, but this is definitly the most fun and interesting one.

I have no cons. I can even create my own dashboards.

... Mouseflow enables me to do so.

Too few words, they say, too few words

Ability to contact inquirers

Too few words, they say, too few words

The recordings and the options are very useful

We like everything about this software and I have been recommend it to my friends

Easy to customize and record the pages that were critical to my team to report/track

It runs through credits really fast. Wish there was a way to more easily customize combined heatmaps

Find out what visitors do on your website.
Test A/B designs of your website
Great testing for any marketing team and developer of any web-based product

Not always recording, or recording without viewport, you can see the user moving through the page but nothing showed to the viewer.
Not compatible with all the caching system, my opinion.

Easy to use, yet customisable for as much detail as needed

Nothing. It does everything I need and more