--- description: Learn how WalkMe can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: WalkMe Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [WalkMe](/software/91256/walkme) # WalkMe Canonical: https://www.getapp.za.com/software/91256/walkme Page: 1 / 4\ Next: [Next page](https://www.getapp.za.com/software/91256/walkme?page=2) > WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using AI, analytics, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile app or website. > > Verdict: Rated **4.4/5** by 63 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of WalkMe Benefits for Customer Support Managers: - Reduce incoming support requests - Increase self-service \& adoption - Lower customer service costs - Ensure customers have a simple, smooth and burden-free online experience - Eliminate customer confusion on your website - Reduce customer frustration of waiting for assistance - Shorten the time it takes for support personnel to handle incoming requests - Strengthen your company’s support reputation Benefits for Training Professionals : - Accelerate employee time to competence - Improve training effectiveness - Ensure a lasting impact on employee productivity - Reduce (direct and indirect) training costs - Enable employees to learn as they work - Works perfectly as an onboarding tool in the move to new software - Reduce help-desk requests - Reduce employee errors / improve performance accuracy and efficiency - Remove the need for employees to get slowed down focusing on the technical aspects of operating the software -Ensure data validation and integrity Benefits for Sales Management: - Accelerate sales employee time to competence - Remove the barriers of entry for employees to a new CRM system – cut the learning curve and lower switching costs - Increase sales productivity - Reduce CRM onboarding and training time and costs - Simplify CRM usage - Free your sales team having to focus on the technical aspects of operating CRM software - Increase sales team productivity and reduce errors Benefits for SaaS Providers: -Drive product adoption and engagement -Track and analyze obstacles to improve customer experience -Increase free-to-paid conversions - Reduce churn - Easily highlight new features - Lower acquisition costs - Reduce training and customer service costs - Easily onboard trial users and “be there” with existing customers - Ensure customers have a simple, smooth and burden-free experience with your software - Increase usability, and eliminate confusion and frustration - Enable your customers to focus on what they want to do using your software, and not be confused on how to do them - Empower customer to self-task successfully even through the most complex processes - No need for tedious Q\&A pages, instructional videos and tutorials Benefits for UX Managers: - Enable your users to focus on what they want to do on the site, and not be confused on how to do them - Improve conversion rates - Easily promote new and advanced features - Increase user long-term value - Reduce churn - Provide a user experience that is simple, intuitive and personalized - Increase user satisfaction, loyalty and productivity ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 63 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: WalkMe - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Contact WalkMe for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 100 more ## Features - AI Copilot - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Asset Categorization - Asset Library - Asynchronous Learning - Audience Targeting - Behavior Tracking - Blended Learning - Built-in LMS - CRM - Certification & Licensing - Churn Management - Communication Management - Compliance Management - Contact Management - Content Creation ## Integrations (74 total) - Amazon S3 - Azure Blob Storage - Docusign - Docusign CLM - GitHub - Google Analytics 360 - Google Drive - Jira - LiveAgent - Okta - Olark - SAP AI Consultant - SAP Access Control - SAP Adaptive Server Enterprise - SAP Agent Performance Management ... and 59 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) - [Website Builder Software](https://www.getapp.za.com/directory/595/website-builder/software) - [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software) - [Online Course Software](https://www.getapp.za.com/directory/37/courseware/software) - [Training Software](https://www.getapp.za.com/directory/266/training/software) ## Alternatives 1. [monday.com](https://www.getapp.za.com/software/91734/monday-com) — 4.6/5 (5726 reviews) 2. [Connecteam](https://www.getapp.za.com/software/105401/connecteam) — 4.6/5 (5060 reviews) 3. [360Learning](https://www.getapp.za.com/software/100000/360learning) — 4.7/5 (484 reviews) 4. [Trello](https://www.getapp.za.com/software/90700/trello) — 4.5/5 (23488 reviews) 5. [LiveChat](https://www.getapp.za.com/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Saved us money on staff costs" — 5.0/5 > **Verified Reviewer** | *26 December 2019* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: Saved us money by allowing our team to focus on something other than client requests. They were able to help themselves with content by WalkMe. > > **Cons**: The higher than average cost is tough to justify initially but in the hours it saved, it's well worth it. > > 43% savings in CSR team costs lead to the management team being very happy with this little tool. ----- ### "Great supportive tool" — 4.0/5 > **Carlo** | *16 May 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Walkme made our previous EHR system much better. > > **Cons**: Building things in Walkme sometimes became too technical, not super easy, and required an amount of precision. > > We used it to make an existing software experience much better for the end user and it delivered for us. ----- ### "Expensive but useful" — 3.0/5 > **John** | *15 September 2017* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Ability to give in app help to users without having to involve developers to do it. Helps with change management in our ui. > > **Cons**: Clunky to set up and our trainer got certified, only to find then that the prescribed way of using the product was wrong, which resulted in slower last times for our app. Difficult to determine ROI. ----- ### "WalkMe for Business" — 5.0/5 > **Justin** | *25 April 2021* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: WalkMe lives on top of a website or software program. Currently, we utilize WalkMe on our B2B website, where we can reach our dealers and sales reps who are using the site around the globe. We have built Smart Walk-Thru's that allow users to train themselves on how to use the site and learn how to navigate around it to find what they need. > > **Cons**: WalkMe requires a significant onboarding/learning process. Knowledge of coding is necessary to take full advantage of the software, otherwise you need to lean on their technical team. The team is great, but you have to pay for the support hours and they can go quickly if you have a complicated build. > > WalkMe has cut down on our B2B related support tickets by over 25% since we've started in 2020. We have seen great success in our implementation and look to leverage this software in other areas of our business. We aim to cut down on our in-person training needs and training time by 50% using the tool. ----- ### "Train your users on-screen" — 5.0/5 > **Adrian** | *05 August 2021* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: WalkMe has been useful in removing some of the daily questions support teams typically field. Simple questions on how do I access something, how do I get from point A to point B can be answered with on-screen guidance and allow your support team to focus on high priority tickets. Rolling out a new platform also becomes a bit easier and alleviates the pain of having to perform training after training. > > **Cons**: Not much I didn't like - the only piece that is tricky is creating WalkMe's across different platforms, but it is possible. The other challenge is trying to nail down some of the funnels to be more precise. However, WalkMe support teams do an amazing job in helping. > > It saves one of the things we all need most - time. Give your users the ability to train themselves. Give them the support they need to help them get to where they need to go. Alleviate the stress on your support teams so they can focus on big ticket items. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.za.com/software/91256/walkme?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/91256/walkme) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data