Braintree

4.0 (78)
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Online and mobile payment gateway

Overall rating

4.0 /5
(78)
Value for Money
3.8/5
Features
3.9/5
Ease of Use
3.9/5
Customer Support
3.6/5

77%
recommended this app
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78 Reviews

Azizah
Azizah
Overall rating
  • Industry: Telecommunications
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good solutions for payment processor

Reviewed on 2022/09/11

Pros

Braintree is a trustworthy and straightforward online payment service. PayPal's accreditation bolsters the software's stature for safety and dependability. Membership invoicing solution that is both convenient and unrestricted on an international scale.

Cons

No in-house technical specialists control system implementation choices like Shopify integration. Hence, you must rely on 3rd party developers to install new elements or manage client connectivity circumstances.

Maegan
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Pretty Good Software With Some Minor Quirks

Reviewed on 2021/10/26

Pros

Finding certain transactions is pretty easy, so it taking credit card payments. It does what it needs to.

Cons

This is a very minor issue in the grand scheme of it all, but you wouldn't believe how annoying and inconvenient it is. When taking a credit card payment, if you put a comma in the amount of the transaction (ie: $1,000 rather than $1000), it will not accept the transaction, and brings you back to the same page without the credit card number. It is the most infuriating thing I have ever encountered, and when you have a customer on the phone, asking them to repeat the CC number it is quite frustrating. We also can't connect BT to Netsuite so we have to manually enter credit card transactions.

Gray
Gray
Overall rating
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

miserable product - they create unbelievable accounting headaches

Reviewed on 2023/02/18

Really don't like this service. Furious right now still trying to close our books a month late,...

Really don't like this service. Furious right now still trying to close our books a month late, working to fire them as soon as possible.

Pros

not a complete fraud, they do actually send our money

Cons

they've sent our money to the wrong bank account for over a year, despite spending months trying to get them to correct it. Refused to fix the problem, so we have to transfer money from an old company and create all new accounting entries. And reporting is terrible so it's a nightmare trying to find and match transactions. We lose dozens of hours every time we try to close our books. Braintree was absolutely useless in correcting the issue.

Kate
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Basic payment gateway

Reviewed on 2022/07/28

It worked as a payment gateway but other products offer more functionality and easier integration. ...

It worked as a payment gateway but other products offer more functionality and easier integration. Fees are fairly high considering it doesn't offer anything extra.

Pros

It operated as expected for a payment gateway

Cons

It had limited capabilities compare to other better know payment gateways.

Alternatives Considered

PayPal

Reasons for Switching to Braintree

Braintree was offered in conjunction with a number of payment gateways
susan
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use, simple

Reviewed on 2020/11/24

Generally it's good but adding more robust features like other credit card processors would be...

Generally it's good but adding more robust features like other credit card processors would be helpful.

Pros

It is simple to use, fees are reasonable and seem to change depending on volume dynamically. Direct entry for phone payments is much easier than other solutions we have used, which is our primary payment method. It works well on our website as well.

Cons

It is hard to tell exactly the fee calculations. Their record keeping is not as transparent and solid as I would like.

Matyas
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

It's alright if you don't have a better available option

Reviewed on 2022/05/14

Quite frustrating.
We didn't have any other viable option available in our region for years so we...

Quite frustrating.
We didn't have any other viable option available in our region for years so we had to work with Braintree, but from early on we were awaiting the day we could break free. This finally happened a few weeks ago. Thank you for helping our business accept online card payments in the last few years, but there are simply better options out there at this point.

Pros

When we started using Braintree in early 2019, it was the only available payment solution in our region that was integrated with the online reservation system we are using. So what we liked most was its availability to us, and we weren't too picky about the other aspects as long as it was usable, which it was. We recently discontinued the use of Braintree since another, better option became available in our region.

Cons

The software itself works okay but the security / anti-fraud settings that we had to apply were determined by Braintree based on the account activity. A year or two ago, we had one instance when someone was trying to use multiple cards during 1-2 days (possibly with crooked intentions) and as a result, we were obligated to change our security settings which are still in force today, and which resulted in that a number of honest customers weren't able to finish their booking since then: if they make 3 of any tpye of mistakes during the payment process, the card and/or email address are blocked for the transaction. Meanwhile, no suspicios activity has been seen on our account ever since the one incident.

Our billing address changed in 2020 (!) and support was still not able to update it on the statements, it had something to do with a different intermediary partner that we had to use through Braintree because of our region (Hungary). We just gave up writing emails about it at some point.

Being able to accept Amex cards through the software was also a painful process that took several weeks at the very least.

Customer support is friendly but really slow in dealing with issues. We had numerous issues that took months (!) of emails to resolve, but I should also note that was during COVID times.

Alternatives Considered

PayPal and Stripe

Reasons for Switching to Braintree

Paypal's outrageous fees is like straight up larceny and this was the only available option (also a PayPal company).
Doug
Doug
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Had To Hire A Developer To Integrate Braintree With My Site

Reviewed on 2022/05/29

The set up process took much longer than I expected.

The set up process took much longer than I expected.

Pros

About half of my customer base prefers using PayPal over direct credit card payments, so I chose to go with Braintree as my payment processor because they are a subsidiary of PayPal.

Cons

Setting up Braintree was difficult, in my opinion. Knowledge of API coding was required, and I had to hire a knowledgable developer to get this service integrated with my web site.

Alternatives Considered

Stripe

Reasons for Choosing Braintree

I am building a new site using Simvoly, and they are not set up to work with 1ShoppingCart.

Switched From

1ShoppingCart

Reasons for Switching to Braintree

Stripe does not integrate with PayPal, and as I said earlier, about half of my customers prefer using Paypal over using their credit cards directly.
Lorenzo
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Proficient Payment processing Program

Reviewed on 2024/03/27

Braintree has increased the value for every payment made, and this ensure there is quality...

Braintree has increased the value for every payment made, and this ensure there is quality operational support.

Pros

Braintree helps us manage all the payments, and this gives more revenue to the firm.

Cons

The focus from Braintree is authentic and flawless.

Verified Reviewer
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great Processor and works with WooCommerce

Reviewed on 2023/12/16

Pros

I could accept multiple different payment methods. Customers could pay with PayPal, credit or debit, Zelle, and I could connect Stripe. It was just versatile and extremely easy to use.

Cons

I couldn't really figure out how to set up ACH, but I also couldn't figure out how to find support for it. Maybe there was options but that was hard for me to find so I spent a lot of time googling to figure stuff out for myself.

Janet
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Braintree Is an Exceptional Solution for Online Payments

Reviewed on 2024/04/22

Pros

For exceptional online payments, we always choose Braintree.
Braintree has been so reliable.

Cons

I like the amazing features of Braintree.
Braintree is flawless.

Goma
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Simplifying Online Payments for My Business

Reviewed on 2023/06/06

Pros

Braintree's versatility and ease of use have impressed me right from the start. The ability to accept a wide range of payment methods, including credit cards, debit cards, and popular digital wallets like PayPal, Apple Pay, and Google Pay, has significantly expanded my customer reach. One of the standout features of Braintree is its integration and developer tools. As someone without extensive technical knowledge, I was pleasantly surprised by how straightforward it was to integrate Braintree into my website. The availability of software development kits (SDKs), APIs, and client libraries made the process smooth and streamlined. The developer-friendly resources provided by Braintree have been immensely helpful in customizing and fine-tuning the payment solution to suit my business needs.

Cons

While Braintree offers robust features and capabilities, there is one aspect that I would like to see improved—the availability of more localized payment options. As my business expands globally, I would appreciate additional support for region-specific payment methods. Having the ability to offer localized payment solutions would further enhance the customer experience and help me cater to a wider international audience.

Verified Reviewer
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Good solution, but not the best

Reviewed on 2022/09/10

Overall, my experience was good, but I I*did* end up switching over to Stripe in the end which I...

Overall, my experience was good, but I I*did* end up switching over to Stripe in the end which I found to be an simpler solution and easier to use overall.

Pros

I felt that Braintree was very trustworthy. As I have an online shop, I wanted to make sure my customer's data and transactions were being processed safely and in line with top industry standards - I definitely trusted Braintree to handle payments made through my Woocommerce setup.

Cons

I sometimes had a hard time navigating the Braintree control panel and enabling certain functions and add-ons. I found it impossible to setup Apply Pay for instance (which was just a couple of simple steps with Stripe). I also experienced a couple of infrequent issues with Braintree's Woocommerce plugin - honestly not sure if that's on Braintree or Woocommerce. But when I switched to Stripe, their plugin worked smoothly without any of the same small hiccups.

godspower
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best paypal payments

Reviewed on 2020/12/23

Paypal is one the payments method I love using why shopping online and making online business...

Paypal is one the payments method I love using why shopping online and making online business payments because they delivered my money on time and they are still very fast and quick software I will rate them 5 STARS because they what it and am very happy using PayPal payments online I like PayPal.

Pros

What I like most about PayPal is the payment method is very fast and quick and the business payment method I love this part because they hold your money on things the products are delivered and then they will realize the money to the seller that why I like PayPal most.

Cons

What I like least is the part of the business plan is what they take too much commission out of the payments you will receive the customers which are not a real good thing on PayPal if they can charge least it will be good for users like us least.

Brandon
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Features far behind competitors and terrible support

Reviewed on 2022/10/13

We dealt with their support team during a 4 month period to handle a seemingly simple request. They...

We dealt with their support team during a 4 month period to handle a seemingly simple request. They ended up closing the ticket without explanation and the case went unresolved. We're currently migrating to a competitor.

Pros

They offer the bare minimum functionality for processing payments

Cons

The customer support is probably the worst I've experienced and the product has not progressed much over the 6 years we were with them.

Kayla
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Secure way to outsource payments

Reviewed on 2022/02/05

Pros

It is fairly mainstream, so it invokes trust. I like that it’s now part of PayPal. It rarely has outages or breaches that I know of.

Cons

I think to get additional security features you need to integrate with add-one like Sift.

alex
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy-to-use service

Reviewed on 2021/02/24

i am huge fan of PayPal, we all have phones and we can have the software available anywhere we go...

i am huge fan of PayPal, we all have phones and we can have the software available anywhere we go and makes it super easy to use.

Pros

this is awesome service to use. this is another type of the payments that we take in my shop and having this available to my customers it helps us and my customers alot when it comes to making a purchase.

Cons

once or twice i had experience bug with the system, but no need to worry. customer service took care of it right away and they were with me the whole time until the bug was fixed.

Verified Reviewer
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Stay away from Braintree, it will steal your time, your nerves and your money

Reviewed on 2018/10/04

Pros

There are none, only if you have to too much money you want to get rid of or your live is too nice and you want it to be miserable choose Braintree

Cons

Nothing, absolutely nothing. It's a pain to get started, it is horrible to use, the gateway is designed by sadistic coders and it is the unsafest system available. Scammers and fraud artist will hit you when they see you use Braintree, then Braintree will freeze your account and take your money.

Stay as far from this system as possible.

Aron
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

I love using Braintree

Reviewed on 2021/01/06

i have been using it to help my buisness to make things go more easy and smoothly.

i have been using it to help my buisness to make things go more easy and smoothly.

Pros

i love how it is easy to manage money for me and my employe and splitting it for a fair price. This site is a good site for companies at any size

Cons

i didnt like that it was a little hard to manage sertain things on the site, like the profile.

Salahdine
Overall rating
  • Industry: Computer Games
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The paypal it is good

Reviewed on 2021/01/01

Pros

I like this site for its simplicity, it provides many options for users, and the safety rate is high

Cons

Sometimes there is a decrease in the main user interface and a delay in receiving payments

Hannah
Overall rating
  • Industry: Accounting
  • Company size: 10,000+ Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Braintree review

Reviewed on 2022/06/09

Pros

Braintree is very easy to use and it is reliable, which is important for payment processing. Because of its association with PayPal, it is easy to trust the security and reliability of the software.

Cons

I have not had any difficulty with the functionality of the software, and have only had positive experiences thus far.

Mohammad
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Paypal site evaluation

Reviewed on 2021/01/01

Pros

This beautiful site provides an electronic payment service simply, very safely and quickly.

Cons

Some of the problems that we may face are the graphic interface of the site. We sometimes face difficulty or need a little time to download, but it is a great site

John
Overall rating
  • Industry: Animation
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My PayPal review

Reviewed on 2021/02/23

PayPal gives you the ability to get paid quickly

PayPal gives you the ability to get paid quickly

Pros

I like that is used for a lot of things and easy to use and easy to receive money or send first

Cons

I tend to think their fees are to high

SALIM
Overall rating
  • Industry: Civil Engineering
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Recommend the use of PayPal

Reviewed on 2021/01/17

My experience using this bank was good, so I recommend it because it is reliable and easy to deal...

My experience using this bank was good, so I recommend it because it is reliable and easy to deal with. Many thanks to all Paypal customers

Pros

The ease of use and credibility of this bank. Funds can be extracted anywhere or sent, so your Paypal bank is the best choice.

Cons

There is a small problem. Sometimes there is a delay in receiving or sending payments

Mark
Mark
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great payment gateway across multiple platforms

Reviewed on 2024/09/03

Operationally Braintree has worked really well, and has integrated into 5 different platforms /...

Operationally Braintree has worked really well, and has integrated into 5 different platforms / user experiences.
A very good Sandbox service really helps get things right.

Pros

Braintree works really well as our payment gateway across a number of platforms.
Reports are easy to access and payment is reliable.

Cons

To use multiple receiving bank accounts we have had to set-up different accounts for each one.

Alternatives Considered

Worldpay for Enterprise and Stripe

Reasons for Choosing Braintree

New platform integrated with Braintree out of the box, found it so easy we migrated all other platforms

Switched From

Worldpay for Enterprise

Reasons for Switching to Braintree

Ease of use, good customer service during setup, gateway of choice for tech platform
Bramwel
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BRAINTREE IS THE TOP NOTCH AT FRAUD PROTECTION

Reviewed on 2024/12/13

It was a great tool for protection from fraud
It was the best of all times

It was a great tool for protection from fraud
It was the best of all times

Pros

Easy to use
It is pocket friendly
Customer support is on top notch
Reports are easy to access and payment is reliable
It is a secure platform
Ability to accept so many payments eg paypal
It helps us manage all the payments

Cons

Braintree is the best of all times platform for payment processing and fraud protection
No dislike at all