Wagepoint Reviews

As an accounting firm that processes payroll for many clients, it's nice to have a payroll software that is easy to use. Our clients love the online portal and we love that employees can update their own personal information. Wagepoint support is great, and helps us with the set-ups that are less straight forward. Thanks to Wagepoint year ends are a breeze.

Reporting, I wish list would be that when I find a report that I like that there would be a way to bookmark the report. Also better reporting that shows the remittances made to Quebec and Federal. Right now this all in on report. Also an approval process, so that once I have submitted payroll, that there was a final approval process by the client.

The ability to calculate and pay QC employees taxes and deductions.
Self service- each employee can control their own profile, in the sense that personal and banking info can be amended as necessary.
The customer service is excellent.
Very user friendly.

When you are submitting the payroll amounts, the contractors and employees are on the same page for an overall view of the payroll to be deposited. I would prefer to have the groups separated as we pay contractors and employees at different times and I am having to constantly 'click- pay or no pay'.. leaves room for error.

I love that I can pay my staff in one transaction, the payroll taxes are paid for me and I can break down the different jobs they do to show the hours correctly.

I wish that we could show days the staff worked and add the actual charters they did (the name of the place) this would make it better for charter drivers. Same with school runs, if I could put the route and if it was am and pm or just am and the days it would help the drivers see it better.

It had the appearance of functionality. At first, I thought they understood the withholdings and filings that needed to be made.

We had issues from the moment we started the setup process (which was not as straightforward as the web site led us to believe ). Many things needed to be clarified and corrected after the setup process and Wagepoint was not available for quick contact most of that time. Customer service is nearly non-existent. But the final reason we left was that their ACH processor, NatPay, suggested our business was related to products we have nothing to do with and WITHOUT PROVIDING ANY DATA placed the burden of proof on us. This happened without warning and Wagepoint simply parroted their inquiry. In fact, the evidence they asked from us was our URL, as if that would have proven anything. I could have given them any URL I wanted. This silly request from an already difficult little Canadian company (Yes, based on Nova Scotia) was not worth my time, trust, or effort and we fired them. Now, we pay them nothing to do what we were already half-doing to begin with to support our completely legal and ethical company that has nothing to do with the shady business they suggested. I would disagree with the user whose review stated you get what you pay for with Wagepoint. I did not pay to be irritated by a service company.

I love that all all need to do is to enter everyone's hours and the rest gets calculated for me. No need anymore to calculate holiday pay, it's all populated.

nothing I can think of at this point in time.

I love the user friendly layout and ability to use this anywhere I am. And the customer service is wonderful! They are very helpful, friendly and knowledgeable and any problems are handled very quickly.

We have the odd challenge with any changes to the software made by Wagepoint connecting with our QBO software. But these are quickly addressed.

I am grateful for the automatic export of journal entries to QBO and the employee classing features which help a lot with management accounting and generating reports.

The setup is a bit challenging and the price is a bit steep for my smaller clients.

This software does everything you need it to do - it definitely competes against the market leaders (Ceridian, ADP) and is significantly less expensive.

I would like some more advanced reporting options.

The ease of use is my favourite aspect of the Wagepoint software.

My wish list would consist of being able to flag reports that I use frequently. Not a huge concern but it would be nice to have your favourite reports section.

As the owner of a bookkeeping firm, I've had the opportunity to use several different payroll programs. Wagepoint is by far the easiest to use and our 'go-to' payroll software for our small business clients.

For the longest time, I wished that they had better telephone support available for accounting professionals but I've heard that it's in the process of being developed now. :-)

Wagepoint is extremely user friendly. They make all the functions super easy to find and navigate around the pages.

Their customer support is extremely professional, and I have only ever had wonderfully helpful people.

You are able to integrate to QBO and "push" your payroll journal entries to your payroll clearing account. Super easy to reconcile!

Wagepoint submits ROEs, T4s, source deductions, WSIB, and EHT on your behalf. Never have to worry about manual payments!

Wagepoint is still growing, and it has some functionalities that are still in the works, such as being able to break out CPP and EI in a journal entry for separate departments, or being able to pull in project codes and times from T-Sheets to classify employee's work times automatically instead of manually. All of the basic+ functionalities work wonderfully though.

The only viable method of customer support is through email, which can take a while if something is super urgent. Calling in can get you an 'urgent' status, but you still have to wait for someone to contact you back instead of being able to talk to someone on the spot.

Wagepoint is very user-friendly and intuitive.

Silly as it may sound.....the pulldown menus....not being able to use the "triangle" and having to just click into the box has played havoc with my mind. There used to be a "knowledgebase" where you could go and easily find a solution to your problem without having to overthink how I need to ask the question to get an answer, before having to send out a note to the support team. This has now gone by way of the dodo bird and quite honestly I feel it should be revived.

Wagepoint support is by far my favourite part of using it; the auto run feature and employee portals are also great

The reports could be much better; sometimes I have a hard time finding what I need to report on specific employees or departments

Compared to other softwares, Wagepoint sorts things in logical places, which in turn makes things easy to find. Learning the layout comes with ease.
The auto source deduction remittances have also been a huge life saver - less things to worry about!

If there was a con, like a missing report or details we wanted to see, we simply suggested and asked if something like that could be created... And a couple months later, they actually made it happen!

We are a mid-size accounting and bookkeeping firm and payroll is a large part of our services for both Canadian and US payroll. Wagepoint is the most efficient, easy to use, cost-effective and accurate payroll service on the market. The reporting is great and the support team is fantastic! I never have to worry about payroll processing. Our clients love that the employees have their own log on to retrieve paystubs and annual T-slips and W-2 slips. Overall - best quality payroll service out there!

None so far and I have used this service over 3 years!

Customer support is incredibly fast, efficient and knowledgeable. Product is easy to use and thus my recommendation for small business owner's doing their own payroll. Reports are better visually than other payroll providers. Great value for money.

I don't like the prefill on the stat holiday calculation based on 1/28. In reality stat holidays are bit trickier to calculate in Alberta than a straight formula.

Easy to use. Customer service is quick. Good for big or small size business.

The customer service is email only which I thought would be bad as I have had bad experiences with other products, however it’s quite fast.

Ease of use and excellent customer service and price

Possibly the fact that I havent integrated it with QBO but I havent tried recently

Easy to use, friendly, professional, functional.

I real appreciate Wagepoint Support Team's help. The excellence of the support team is the top reason for me to recommend Wagepoint to my clients.

I hope the deductions can be imported in the near future. I like the earnings import function.

It's simple to set up and extremely easy to use; easily exported into accounting software (Xero), therefore saving a ton of work posting manual payroll journals. It's also very cost effective compared to other providers.

It would be great if the departments assigned in to employees exported over to the department field in Xero. Department is noted in the description though, so it's straightforward to add it myself, but would be good if that was automated. I'd also like to see employee self-onboarding i.e. I enter name, SIN, salary and the employee gets invited to input the rest of the info.

The customer support for Wagepoint is absolutely wonderful... while the software is intuitive and easy to use, once in a while I get stuck on how to do something different from the routine tasks and I am so very delighted to say that the support is fantastic. The support team gets back to me promptly, provide instructions on what I need etc. They follow up to make sure everything is working properly; you don't see companies these days extending their help and support I am happy to have chosen Wagepoint as our payroll software for our company

Small scaling and interface things if I had to choose something to improve upon

-Very user friendly for business owners as well as bookkeepers
-Easy set up and clean dashboard
-Employees love direct deposit and ease of access for paystubs/T4's
-Business Owners like the WSIB and Tax payments

We recently underwent a payroll audit and had to produce 12 months of reports. Although the source deductions must be calculated and remitted monthly by Wagepoint on the back end, the only reports available on the user side were based on pay periods. Since my client has weekly payruns, it was very tedious to download each week and the auditor was not thrilled having to consolidate it and try to match monthly remittances.

We have found WagePoint software to be intuitive and easy to implement. Their auto-run feature is fantastic! Set it and forget it for salaried employess. This has been a huge time saver for us. We have only recommended WagePoint to our clients since our first introduction to them two years ago. WagePoint fits well in our cloud environment.

There has been no query that support has not been able to address and solve for us. Our payroll needs are not advanced and WagePoint has been able to meet all requirements. We really have no cons to mention.

I was initially attracted to (and eventually chose) this payroll provider for its simplistic cost structure: $22/payroll with all tax filings included. That turned out to be false - if you don't run any payrolls in a quarter, the cost for literally filing a bunch of $0s more than triples to $75.
Additionally, I initially liked what I thought was a straightforward and user-friendly interface. That also ended up being false, with the clunky functionality not allowing for granularity such specifying which filings to make in a quarter or personalizing reports.

It's incredibly clunky, unable to be personalized and reports seem designed to be confusing and not align with each other.
Want to specify that a tax filing not be made with one agency this quarter? Too bad; it's all or nothing.
Want to compare quarterly tax filings with payroll reports? Sorry; they're formatted completely differently and unable to be modified.
Want just a comprehensive year-end report? Sure, but that'll cost you upwards of $100.
Additionally, the reports failed to indicate my corporate FICA contributions, so I almost missed taking that substantial deduction.

I really like the ease of setting up a payroll to run and how simple it is to pay hourly and salaried staff. Updating employee data is simple. I also like that a GL can be assigned to particular earnings or deductions. I also like getting the confirmation email after the payroll has been submitted as a peace of mind to know that it's been processed. Customer support, although only through email, is amazingly fast and often resolve an issue within two messages. Integration with other timesheet apps is easy and makes processing payroll that much faster. The online support documents are helpful when you need a high level or quick answer to a question.

I find the reporting is very limited - it would be nice to create a custom report with specific parameters, as well as a choice of output options on the report. Some reports are only available in a pdf format, which is not always the best option. I also find mapping the chart of accounts for accounting integration is difficult and it is almost impossible to find where an error is without involving assistance from Customer Service.