Wagepoint Reviews

Pros

As an accounting firm that processes payroll for many clients, it's nice to have a payroll software that is easy to use. Our clients love the online portal and we love that employees can update their own personal information. Wagepoint support is great, and helps us with the set-ups that are less straight forward. Thanks to Wagepoint year ends are a breeze.

Cons

Reporting, I wish list would be that when I find a report that I like that there would be a way to bookmark the report. Also better reporting that shows the remittances made to Quebec and Federal. Right now this all in on report. Also an approval process, so that once I have submitted payroll, that there was a final approval process by the client.

Pros

Wagepoint is extremely user friendly. They make all the functions super easy to find and navigate around the pages.

Their customer support is extremely professional, and I have only ever had wonderfully helpful people.

You are able to integrate to QBO and "push" your payroll journal entries to your payroll clearing account. Super easy to reconcile!

Wagepoint submits ROEs, T4s, source deductions, WSIB, and EHT on your behalf. Never have to worry about manual payments!

Cons

Wagepoint is still growing, and it has some functionalities that are still in the works, such as being able to break out CPP and EI in a journal entry for separate departments, or being able to pull in project codes and times from T-Sheets to classify employee's work times automatically instead of manually. All of the basic+ functionalities work wonderfully though.

The only viable method of customer support is through email, which can take a while if something is super urgent. Calling in can get you an 'urgent' status, but you still have to wait for someone to contact you back instead of being able to talk to someone on the spot.

Pros

It is very easy to check my paystub each pay and see my pay information. I am also able to easily view my t4 for taxes.

Cons

There isn't anything I don't like about Wagepoint. We use it specifically for pay stubs and pay information so no complaints.

Pros

It had the appearance of functionality. At first, I thought they understood the withholdings and filings that needed to be made.

Cons

We had issues from the moment we started the setup process (which was not as straightforward as the web site led us to believe ). Many things needed to be clarified and corrected after the setup process and Wagepoint was not available for quick contact most of that time. Customer service is nearly non-existent. But the final reason we left was that their ACH processor, NatPay, suggested our business was related to products we have nothing to do with and WITHOUT PROVIDING ANY DATA placed the burden of proof on us. This happened without warning and Wagepoint simply parroted their inquiry. In fact, the evidence they asked from us was our URL, as if that would have proven anything. I could have given them any URL I wanted. This silly request from an already difficult little Canadian company (Yes, based on Nova Scotia) was not worth my time, trust, or effort and we fired them. Now, we pay them nothing to do what we were already half-doing to begin with to support our completely legal and ethical company that has nothing to do with the shady business they suggested. I would disagree with the user whose review stated you get what you pay for with Wagepoint. I did not pay to be irritated by a service company.

Pros

Wagepoint is very user-friendly and intuitive.

Cons

Silly as it may sound.....the pulldown menus....not being able to use the "triangle" and having to just click into the box has played havoc with my mind. There used to be a "knowledgebase" where you could go and easily find a solution to your problem without having to overthink how I need to ask the question to get an answer, before having to send out a note to the support team. This has now gone by way of the dodo bird and quite honestly I feel it should be revived.

Pros

Compared to other softwares, Wagepoint sorts things in logical places, which in turn makes things easy to find. Learning the layout comes with ease.
The auto source deduction remittances have also been a huge life saver - less things to worry about!

Cons

If there was a con, like a missing report or details we wanted to see, we simply suggested and asked if something like that could be created... And a couple months later, they actually made it happen!

Pros

Customer support is incredibly fast, efficient and knowledgeable. Product is easy to use and thus my recommendation for small business owner's doing their own payroll. Reports are better visually than other payroll providers. Great value for money.

Cons

I don't like the prefill on the stat holiday calculation based on 1/28. In reality stat holidays are bit trickier to calculate in Alberta than a straight formula.

Pros

Ease of use and excellent customer service and price

Cons

Possibly the fact that I havent integrated it with QBO but I havent tried recently

Pros

This software does everything you need it to do - it definitely competes against the market leaders (Ceridian, ADP) and is significantly less expensive.

Cons

I would like some more advanced reporting options.

Pros

Save time at calculating the holidays and issuing the Yearly reports to CRA

Cons

The communication is through email rather than phone

Pros

We are a mid-size accounting and bookkeeping firm and payroll is a large part of our services for both Canadian and US payroll. Wagepoint is the most efficient, easy to use, cost-effective and accurate payroll service on the market. The reporting is great and the support team is fantastic! I never have to worry about payroll processing. Our clients love that the employees have their own log on to retrieve paystubs and annual T-slips and W-2 slips. Overall - best quality payroll service out there!

Cons

None so far and I have used this service over 3 years!

Pros

Easy to use, friendly, professional, functional.

I real appreciate Wagepoint Support Team's help. The excellence of the support team is the top reason for me to recommend Wagepoint to my clients.

Cons

I hope the deductions can be imported in the near future. I like the earnings import function.

Pros

-Very user friendly for business owners as well as bookkeepers
-Easy set up and clean dashboard
-Employees love direct deposit and ease of access for paystubs/T4's
-Business Owners like the WSIB and Tax payments

Cons

We recently underwent a payroll audit and had to produce 12 months of reports. Although the source deductions must be calculated and remitted monthly by Wagepoint on the back end, the only reports available on the user side were based on pay periods. Since my client has weekly payruns, it was very tedious to download each week and the auditor was not thrilled having to consolidate it and try to match monthly remittances.

Pros

We have found WagePoint software to be intuitive and easy to implement. Their auto-run feature is fantastic! Set it and forget it for salaried employess. This has been a huge time saver for us. We have only recommended WagePoint to our clients since our first introduction to them two years ago. WagePoint fits well in our cloud environment.

Cons

There has been no query that support has not been able to address and solve for us. Our payroll needs are not advanced and WagePoint has been able to meet all requirements. We really have no cons to mention.

Pros

I really like the ease of setting up a payroll to run and how simple it is to pay hourly and salaried staff. Updating employee data is simple. I also like that a GL can be assigned to particular earnings or deductions. I also like getting the confirmation email after the payroll has been submitted as a peace of mind to know that it's been processed. Customer support, although only through email, is amazingly fast and often resolve an issue within two messages. Integration with other timesheet apps is easy and makes processing payroll that much faster. The online support documents are helpful when you need a high level or quick answer to a question.

Cons

I find the reporting is very limited - it would be nice to create a custom report with specific parameters, as well as a choice of output options on the report. Some reports are only available in a pdf format, which is not always the best option. I also find mapping the chart of accounts for accounting integration is difficult and it is almost impossible to find where an error is without involving assistance from Customer Service.

Pros

Automated. Payroll happens seamlessly every two weeks. Beautiful easy to use interface. Excellent Customer Service. I'm never late with payroll because of a holiday. My employees enjoy using Wagepoint.

Cons

I honestly have never come across a con while using this software. Anytime I've had a question I get immediate support.

Pros

-Ease of use-- this software makes complete sense.
-Great staff with a fast response time.
-Love how staff can check their own paystubs and T4s on their own online account-- environmentally friendly and time-saving not having to print them each time!

Pros

Remittances to CRA
ROE submissions
T4's

Cons

Best practice needed to integrate with QBO for benefit deductions, vacation pay accruals, other miscellaneous deductions.

Pros

Fast customer support, the ability to process everything myself, the ability to customize payroll needs, the use of automated reporting and automated remittance and the ease of use

Cons

Xero integration does not work in the easiest way for all customers

Pros

The customer service and the intuitive UI. I also really appreciate the reminder emails.

Cons

I would like the software to pro-rate pay if I have a new employee starting mid pay period. I would also appreciate the option to rollback the payroll if I catch an error (however, their CS can do that for you if you ask!).

Pros

Not sure if 1500 characters is enough to mention all the Pros. So here they are in short form: Employee Portal for employees to view T4 & Paystubs and change address info. Direct deposit. Auto remittance to CRA for payroll deductions. Auto remittance to WSIB for workers compensation premiums, auto Record of Employment generation (perfect for seasonal clients), EHT remittances, easy reports to export to Quickbooks Online or other cloud accounting solutions. Employees can divide pay into 3 CDN$ bank accounts. Multiple pay groups allowed. Easy to implement. Customer service totally ROCKS!!! Easy request to auto populate deductions....AND HERE IS THE BEST PART.....it automatically calculates Stat Pay!!! Whoot Whoot!

Cons

I would like to see more time keeping applications be able to integrate into this platform.

Pros

This software is extremely user friendly, it provides reminder emails, I am able to customize payroll and the deductions needed, and the customer support is the best I have ever experienced.

Cons

I do not have any complaints with this software. On the rare occasion that i have an issue, their customer support if on top of it. I never have to wait and always receive a quick response.

Pros

Wagepoint is available 24/7, is so simple to use, and is accurate an reliable.

Pros

The team at Wagepoint is amazing and their response time is impressive! We have contacted them twice in the last two days and they have responded back within minutes.

The software is so easy to use!

Cons

The one thing I would recommend is that Administrator's have the ability to update their team members and the ability to assign clients to those team members rather than having the whole team able to access all the clients. This would help from an internal controls perspective.

Pros

1)processes are easy to follow and adjust. 2)Customer support team are amazing!!!

Cons

If I have to say one, sometimes it is hard to get reports as exactly what I want, but not a big trouble to me. Still functions perfectly.