Veeqo Reviews
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86 Reviews
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
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Review Source
Overall rating
Couldn't live without... Quality product with amazing customer service.
Reviewed on 2014/10/13
I run a company which retails a range of products across a name of different sales channels,...
I run a company which retails a range of products across a name of different sales channels, including Amazon, eBay and WooCommerce.
Managing orders from over 3 different channels was becoming a nightmare, dispatch times were slow - and a little short of chaotic.
Veeqo allowed us, after a very quick and easy initial setup, to suddenly pull all this information from different sources into one place - making our logistics team very happy people indeed!
In short - Veeqo has massively streamlined the order dispatch process and allowed us to focus on our core business. Coupled with outstanding customer service - it's a must have for our business.
Pros
Works with WooCommerce (seems like a rare feature in competing application?)
Integrates seamlessly with all advertised sales channels.
Dramatically improves dispatch workflow.
Excellent customer support
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A replacement for so many services rolled into one!
Reviewed on 2019/09/18
So far, Veeqo has been a game changer for us. Our stock is syncing on all of our selling platforms,...
So far, Veeqo has been a game changer for us. Our stock is syncing on all of our selling platforms, our stock checks are so much easier now and most of all our Dispatch department are having a much easier time processing incoming and outgoing goods.
Pros
The fact that we can sync stock from our numerous selling channels such as Shopify, eBay, Amazon, FBA (both UK and worldwide) so that we are listing our complete stock levels across all channels - automatically, with no need for constant stock updates to each channel!
Cons
Honestly - our catalogue is extremely large (100,000 SKU's +) so the initial set up, linking listings together to share stock, was an exceptionally long project.
Alternatives Considered
LinnworksReasons for Choosing Veeqo
Our current stock software could not sync to other platforms - so every day we had to manually export the stock levels and import them into our other channels. When we sell across a multitude of channels, this took an insane amount of time!Reasons for Switching to Veeqo
Veeqo seemed to have a much friendlier user interface, and upon further research seemed to do a lot more. After signing up with Veeqo - we have not been disappointed!Response from Amazon Web Services
Hi Jay,
Thank you so much for taking the time to post this review, we really appreciate it - and your feedback means a lot to us!
It's really great to hear about your positive experience with Veeqo.
We look forward to growing with you for years to come.
Thanks again,
Anwen
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible customer support
Reviewed on 2024/03/04
Shipping could not be purchased system down so now we have late shipments we are going back to...
Shipping could not be purchased system down so now we have late shipments we are going back to shipstation
Pros
Nothing
Cons
Everything
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Veeqo makes our multi-channel inventory management a breeze.
Reviewed on 2023/07/27
Basically, we needed a more streamlined way of managing our refurbished office chairs, and Veeqo...
Basically, we needed a more streamlined way of managing our refurbished office chairs, and Veeqo provided the solution. Their interface is user-friendly, their help documentation is clear and easy to find, and if that doesn't help, their customer service is world-class. I work with a number of third-party systems, and overall, Veeqo is tops!
Pros
The product sync between Veeqo and Shopify is painless. Updating product details in Shopify sync into Veeqo without issues, keeping your product data up-to-date. We sell new & refurbished office furniture. Our refurbished office chairs are refurbished on order, and Veeqo allows us to create Bundles, that manage our inventory so Shopify always shows the correct stock available.
Cons
Nothing really, I like working on the Veeqo system. Veeqo suits us 100% for our needs.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing system. Seamless, modern, slick and super functional. Very impressive.
Reviewed on 2023/09/18
Flawless. Genuinely cannot believe so much is being offered for no monthly cost. It's outstanding.
Flawless. Genuinely cannot believe so much is being offered for no monthly cost. It's outstanding.
Pros
That it handles all of the multichannel eCommerce facilities that we need in one single system that is sleek, modern and functional - and costs nothing!
Cons
Nothing so far. Still early days, but I've not found any issues with the system as yet.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Thanks for this
Reviewed on 2023/09/28
Overall, it is a great tool for handling inventory and shipping. And also I get credits for using...
Overall, it is a great tool for handling inventory and shipping. And also I get credits for using their system for shipping.
Pros
I like Veeqo. I was first confused on how to use it since I did not have any software before on MCF. But I realized it made my job easier and it was recommended by Amazon. Really nice that I gaining the benefits of using it. :)
Cons
The customer service sometimes takes a while to respond to questions. Especially if there is DHL shipping service. Getting errors using that service.
- Used Daily for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not ready for use in USA with FedEx, Listing tool bugs, limited
Reviewed on 2016/08/24
I read all these great reviews on this product but I think they were all from the UK customer base....
I read all these great reviews on this product but I think they were all from the UK customer base. Veeqo tried for months to get my FedEx rates to print with there labels but couldn't (rates were always $4 to $5 off per order). Looking back I think this product works good in UK using Royal Mail but they are not ready for USA. The listing tool is also very limited it only listed product as "New" to ebay and Amazon. On ebay it could not list more then one shipping choice like "Ground Only" and it couldn't do calculated shipping yet
Pros
Customer service was really nice and they tried to get things working. But after a couple months I had to move on.
Cons
FedEx shipping labels don't work.
Listing tool not ready for use yet.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Much better support and cheaper than the competition
Reviewed on 2018/08/23
I needed a postage software to replace my old one. This one is cheaper and may also be the bridge...
I needed a postage software to replace my old one. This one is cheaper and may also be the bridge to my accounting software.
Pros
It can get sales data from all my sales channels. The user interface is smooth and feels lightweight.
It organises all my postage.
I got a medium package and the Veeqo staff set it all up for me.
The support is from people who spoke to me on the phone or face to face on Zoom. Email was also available.
Cons
The Xero connector did not do what I wanted. I think they are working on it and will get back to me shortly
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Veeqo Review
Reviewed on 2017/01/31
Fantastic software that is really giving other established software providers a run for their...
Fantastic software that is really giving other established software providers a run for their money. Really easy to use, simple and a good support team that assist when help is required.
- Industry: Building Materials
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
It's fine
Reviewed on 2017/01/19
We are Door Ironmongery Ltd, an e-commerce company. We send hundreds of orders per week from...
We are Door Ironmongery Ltd, an e-commerce company. We send hundreds of orders per week from different platforms like eBay, Amazon, and Magento based websites.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Veeqo - great for multi channel shipping
Reviewed on 2023/08/15
Overall the platform works well and is great for our Amazon and Walmart business. Support is also...
Overall the platform works well and is great for our Amazon and Walmart business. Support is also very good.
Pros
Low cost and ease of use are excellent reasons to use Veeqo. The promotional discounts are a nice extra
Cons
We are unable to have our UPS account linked and use Veeqo UPS at the same time so that we can choose between Veeqo and our own account for absolute lowest price on every shipment. Our negotiated rates for some sizes and weights is better and ideally we should be able to choose.
- Industry: Printing
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The Good and the Bad
Reviewed on 2023/07/26
It was stressful, however that is normal with any software change that could make a mistake with...
It was stressful, however that is normal with any software change that could make a mistake with inventory levels etc. I like the features and the fact that Veeqo is working to add more features. No doubt Veeqo will dominate this space of connecting inventory between multiple eCommerce stores.
Pros
The best thing is that it is free and allows us to access cheaper shipping for amazon store sales.
Cons
The option to send products as USPS media mail or bound printed matter for shopify stores.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great customer Service
Reviewed on 2023/09/06
Great
Great
Pros
The people who work there. They really help with any issues so you are not left in the dark.
Cons
It was working and then it wasn’t. It was shipping from my Shopify account hooked up to my Amazon FBA but then it stopped working.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great, free to us
Reviewed on 2023/08/28
Pros
I like it free to use and the customer service guys are super responsive.
Cons
Need a better UI I can't see the full name of the product I need to ship
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Veeqo Simplified my life
Reviewed on 2023/08/18
Very pleased that I made the switch to Veeqo. It is saving me money and has speeded my workflow.
Very pleased that I made the switch to Veeqo. It is saving me money and has speeded my workflow.
Pros
Provides Amazon Protect Shipping and is free, but, I get my negotiated shipping rates integrated to Veeqo
Cons
I need the Woocommerce integration as soon as possible. ( Currently in Beta )
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Feedback for this product
Reviewed on 2023/08/04
Pros
I enjoyed the easy installation, customer support through chat and video call, and how it helps me stay organized.
Cons
It was a bit difficult to learn how to use the product and also, it can slow down at times
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Order Management System - Wouldn't go elsewhere!
Reviewed on 2023/04/24
Pros
Well now it's free! so I would highly recommend it to any e-commerce business owner.
Cons
Some very light features/integrations such as OnBuy as missing.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Avoid Veeqo
Reviewed on 2020/09/03
AVOID VEEQO
We’ve waisted months and thousands of pounds integrating Veeqo to our Magento 2 store....
AVOID VEEQO
We’ve waisted months and thousands of pounds integrating Veeqo to our Magento 2 store. Technical challenges are expected but Veeqo have been useless at resolving things and communication with the development team is dire. We have been extremely patient and given plenty of time for issues to be resolved but in the end we have had to cut our losses and look for another alternative. Just some examples of the problems encountered are;
Stock syncing: Communication between Veeqo and Magento 2 is not reliable, stock cannot be syncing in either direction despite being advertised that this should be in real time.
Order syncing: Changes made on an order including having it shipped to not reflect on the other platform
Product syncing: All kinds of trouble with incorrect names, skus changed which causes chaos when picking and packing
Digital picking: A great idea but with many many flaws that reduce your customer service levels and cause warehouse confusion
Despatch system: Bugs and errors that you get used to but that are simply not intuitive to work with again causing customer service issues
The basics are there but Veeqo seriously need to address some technical difficulties and improve their response to business critical issues. After investing so much time in this system, staff training, hardware etc we really wanted this to work and we really really tried to give them a chance. But in the end we felt fobbed off with blanket responses from the system developers.
Pros
Basic principle is good and works well. Technical bugs that don't get resolved let it down
Cons
bugs throughout the platform especially with syncing to magento 2
Response from Amazon Web Services
Hi Peter,
Thanks for taking the time to leave this review.
Sadly we cannot reply to your review in full as we are limited by character count on Capterra, but you will have seen our full in-depth response from both our support teams and our reply to your review on Trustpilot.
In short, there is no doubt you have already moved on, and we all really hope it works out for you and your team. I do want you to know though that our new Magento integration is now live, and the early signs are really positive. If you ever do want to revisit Veeqo as an option in the future, we would certainly love to hear from you.
Thank you also for the kind message you left for the account manager at Veeqo who had been looking after your account. I know he had been working hard to push to get things fixed for you as quickly as possible, but ultimately this was out of his hands. He asked me to pass on how much he enjoyed working with you.
Many thanks,
Duncan.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Inflexible pricing structures and feature sets
Reviewed on 2021/03/08
Frustrating and expensive.
Frustrating and expensive.
Pros
Nice interface to look at and looks slick on the front end.
Cons
The inflexibility of the features that you need and the related charging mechanisms is hugely frustrating.
Their inability to listen to customer feedback and deal with very simple requests is quite something.
The experience and flexibility that was sold to us wasn't real unless you went to Enterprise.
If you're a high volume and low margin retailer their pricing structure is crippling.
We needed to do a custom integration with a certain shipping provider as we have a good rate, we were happy to do it and told it was possible pre-sales. When we came to do it, it turned out that we needed access to their Shipping API and they'd only do this on Enterprise despite us not requiring any of the Enterprise level features.
As you can imagine, the 'not advertised' pricing structure for Enterprise means one thing, it's very expensive. It was going to more than nearly quadruple our cost per month to simply get API access.
Speaking to our customer success manager was like banging my head against a brick wall... I explained several times what I needed and asked for pricing, he took a few days to finally give us some very vague pricing. I asked for more details, he didn't supply them.
Meanwhile, we'd spent another month's subscription with them due to the delays in getting answers.
We then go to cancel, oh, the cancel any time thing... Yeh, actually it's 30 days so you'll get charged again, you agreed in the T&C. Hardly a friendly approach to servicing clients.
- Industry: Internet
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Review Source
Overall rating
Multi Channel Inventory Management
Reviewed on 2015/03/06
We have been successfully running an online Golf and Fitness Business across multiple channels for...
We have been successfully running an online Golf and Fitness Business across multiple channels for many years, however in 2014 we expanded our channels to include a second Ecommerce website. We have been running a Magento backed Ecommerce site for quite some time and had expanded our business to include a Woocommerce backed Ecommerce website that we needed to be able to run using a singular master stock file. We also sell across the eBay and Amazon channels. We searched for quite some time to find a product in the marketplace that would link with all of our sales channels and allow us to work from one singular master stock file. We were quite surprised when we found that the best fit for our needs was based in our home town!! After having some discussions with Matt at Veeqo we could see the potential in the Veeqo system and after some system testing we signed up and have been using Veeqo since October 2014.
Since this time Veeqo have been working hard at implementing more and more functionality into their products and we have worked closely with them on what we believe to be the best solutions for business in the real world to achieve maximum return from their investment in the Veeqo system.
We would have not been able to achieve our goals without the dedicated support from the team at Veeqo and we thank them for all of their hard work during the rollout of the Veeqo system at Just Sports Online.
Now with the Veeqo system in operation we are able to have cast iron control over our inventory management!
We are looking forward to the rollout of product pushing from the Veeqo system that will allow us to create all of our SKU's in one location and push them through to all required channels with ease!
Pros
Single Master Stock File
Simple Order Management
Multiple channel management
Excellent help desk support
Cons
No product pushing yet!
- Industry: Wholesale
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Veeqo has changed our business & allowed us to understand it so much better:
Reviewed on 2018/07/06
Veeqo helps us control stock, process orders and gives us a general overlook of our business.
I can...
Veeqo helps us control stock, process orders and gives us a general overlook of our business.
I can say that Veeqo saves us at least 2 hours daily and its many features help us know when we are to place an order, what products are doing well/badly etc.
It saves us making errors processing orders and our packers now have an organised list, order labels are in the order they prefer - all these little preferences add up ... to hundreds of hours a month.
Pros
Having used several other software Veeqo is by far the most User-Friendly.
Veeqo has so many features - I am impressed every day when I find another one.
Veeqo is made to feel personal for you. Every request or need you have they work on and the turnaround is amazing. I find their customer service AMAZING. The onboarding process is made very easy and they help set up most of the backend stuff.
Overall Veeqo has changed order management for us and offers so much more than other platforms as is user friendly - something difficult to say about other platforms.
Cons
I can honestly say there are ZERO cons.
I have used other platforms and this list will be very long for other platforms.
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Review Source
Overall rating
- Ease of Use
- Customer Support
A must for ecommerce retailers
Reviewed on 2015/05/27
We signed up for Veeqo a couple of weeks ago and we're already seeing the benefits of using a...
We signed up for Veeqo a couple of weeks ago and we're already seeing the benefits of using a system like this to manage or stock across our webstores. Before we started using Veeqo we spent about an hour every day writing out our shipping labels - now it takes less than 5 minutes. Setup wasn't too difficult because Veeqo's customer support team talked us through it and helping us where needed. This kind of support is really important to us which is one of the reasons we rate it so highly - the team are quick to respond to all our queries and very friendly. Aside from customer service, the app is easy to use (which says a lot coming from someone who struggles with computers). All round great app, saves us loads of time, wouldn't do without it!
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Overall rating
- Ease of Use
- Customer Support
Love it!
Reviewed on 2016/03/01
I've been using Veeqo for a few months now and it's great. Managed to get it set up relatively...
I've been using Veeqo for a few months now and it's great. Managed to get it set up relatively quickly and found my feet quickly because its so easy to use. I sell clothing on Amazon & eBay plus my own online store and Veeqo does a great job of syncing my inventory, I can just leave it to take care of updating stock automatically so I don't oversell my items. The iPhone app works great and is handy for when I'm away from my desk, lets me update stock on the move and scan product barcodes. Also love that new features are constantly being developed!
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Veeqo
Reviewed on 2017/01/23
We use Veeqo daily for our business. It is very easy to use and has helped us to speed up our...
We use Veeqo daily for our business. It is very easy to use and has helped us to speed up our processes. The customer care and tech line are very helpful.
Pros
Very easy to navigate, great customer care.
Cons
Updates take 10 minutes
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
great service the setup is still on going but very help full
Reviewed on 2018/04/30
user friendly and eliminate user errors
user friendly and eliminate user errors
Pros
the software is very user friendly but the main thing we looked at was the inventory side of the software and the bonus is the listing stock to amazon and other platforms
Cons
at the moment we have not finished all the setup and used to its full potential but it is all looking good for us and things we come up against veeqo has found a good workaround till they fully update there systems so the system is looking good compared to others we have tried
