39 reviews

Overall rating

4,2 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
77%
recommended this app
39 reviews
Mehmet K.
Overall rating
  • Industry: Supermarkets
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

all trouble

Reviewed on 2021/03/23

a) Since the order was shipped with Fedex we cannot print a return label for it
b) We cannot refund/return part of a kit, but only the whole kit

Pros

We’ve listed below a number of issues that we’re having with Veeqo in different topics. Please read carefully. These issues are significantly important for us to run our business in peace. We’re hoping to hear from you soon with your resolutions to these matters promptly.
Regarding Conversion Kits
Our concern about the conversion kits is that when we try to pull up the data to excel sheet (Import & Export Products) we’re unable to see the other equipments that does come with the conversion kits.
Another issue with the kits is that it doesn’t say the word “Kit” when we import or export the products to excel sheet.

As you know all the kits come with various items. These items are also sold as a single item as well. When we manually change the quantity, the system doesn’t update the quantity for availability unfortunately.

Regarding Stock Management

When we try to push an item’s inventory on Veeqo, it uploads to every store that we have available on Veeqo the same quantity. We want to upload different quantities to different stores. For example, we want to update one of our kits on Amazon for 10 units. We also want to put “0” quantities on eBay because we don’t want to sell that item on eBay.

Cons

Regarding Shipping

The system doesn’t send return shipping labels as an email automatically to the customer’s email address. We have to manually download and send email one by one.
The second issue that we have with shipping is, it doesn’t create “FedEx”return labels at all. While it prints outgoing order labels from Fedex but it doesn’t print the FedEx return label unfortunately

The last issue that we’re having with shipping is; when we print the labels it allows us to see how much the label cost at that moment, however once we go back to the same page to see how much the label that we printed cost, it doesn’t show the price paid for the label unfortunately.

Dave W.
Overall rating
  • Industry: Retail
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great Software For Online Retailers

Reviewed on 2015/07/31

We had been running our online business for a few years before we started using more than one online sales channel (we used Amazon and eBay and now also use WooCommerce). This made things complicated and stressful, so we decided to implement a software to help us with our inventory. After some extensive research we settled on one of the biggest and most well known softwares on the market. Unfortunately, this didn't work out well for us because the system was complicated to use and the support offered wasn't very good. We heard of Veeqo from a friend who also sells online, so gave it a go because they seemed to really like the platform. Now we're using Veeqo every day to sync our inventories across Amazon, eBay and WooCommerce. We also use it to manage our orders and shipping, which we didn't intend on using at first, but it's actually saving us about 2 hours a day. Absolutely fantastic customer support too. Would definitely recommend to a friend.

Pros

- The platform is intuitive and easy to use.
- The support offered is fantastic.
- The price is just right.
- Saves us hours per day.

Cons

We haven't come across any cons yet. We've been using it for a few months now and everything has been working fine.

Verified Reviewer
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Veeqo

Reviewed on 2017/01/23

We use Veeqo daily for our business. It is very easy to use and has helped us to speed up our processes. The customer care and tech line are very helpful.

Pros

Very easy to navigate, great customer care.

Cons

Updates take 10 minutes

Darren S.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Frustrating and missing some key functionality to run an normal eCommerce store, very much...

Reviewed on 2018/05/22

We do keep getting told a lot of this is in the pipeline mmmm..... We've also been given a months free usage because of the inconvenience caused and not doing quite what we we're sold it could do!

Works well for 3rd party channels, certainly not great if your business is more through your own website!!

Pros

User-friendly interface with OK top-level reporting
Works well with 3rd parties channels, I think this is where the initial design and build has gone into!
Customer service seems like good guys but seems under a hell of a lot of pressure.
Integrates with carriers well.

Cons

Where do I start, been with these guys for 2 months now and each day another drama unfolds. We used to run everything on Sage line50 which is at heart an accountancy package with a clunky warehouse/inventory management system. Honest opinion key areas we have taken a big step back.

Simple day to day procedures that have become a total nightmare, I really can't understand how this is supposedly been built from an e-commerce background. I would say at the moment it's taking the warehouse 3-4 hours a day longer to operate!

You can't partially refund a customer, so a customer buy's two pairs of pants returns one, no way of partial refunding, we've been told work in progress! Also simple things like refunding a customer postage, can't do!
When you part ship an order there's no way of tracking this, so you need to go into all your shipped orders one by one checking which one's are part shipped or allocated.
You can't do shortfall on your orders to see which order you need to order stock for so you need to go into each and every order new and old to see what needs to be ordered, we've sort of coping on a day to day basis using tags but not ideal at all and extremely time-consuming.
It doesn't automatically allocate purchase orders
Reorder levels don't work so very hard to understand when reordering, it also doesn't recognise zero's which is a massive problem.
You've got to manually link your products with supplier codes which is a massive problem when you have over 7,000's sku's.
A lot of duplicate data handling is required to keep Veeqo and your inventory on your own store updated, it does;t pass inventory updates from Woo back across, which is a bit of a pain.

Ying X.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best ERP Solution for multiple channel selling

Reviewed on 2017/04/21

We have Magento, Amazon and Ebay shop. It was a big tech issue for us to integrate all into one inventory control system before. We've tried many other solutions like odoo etc.. None of them works. Fortunetly, we found Veeqo. Very impressive system. Easy to use. The way of inventory sync are amazing. And now we have a more accurate inventory system, no more back orders which saved a lot man hours to contact customers. For processing online order, Veeqo is the master. The system is integrate with our couriers - DPD and Royal Mail, only few click to generate the invoice, picking and shipping label. Much better than old school method - csv upload.

Veeqo also have both android and Apple apps, picking and stock taking becomes very easy now. The best part is their support team, solve the problem very quickly. A+++++, we would highly recommend Veeqo, worth every penny you spend.

Pros

Mobile apps
Products and stock sync
Automation of fetching or mapping existing products from different online stores - Amazon, eBay
Easy to use

Cons

nothing

Tim M.
Overall rating
  • Industry: Facilities Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Integrates with all of our accounts and ecommerce systems - smooth process from start to...

Reviewed on 2018/06/26

Pros

Biggest pro for us was the integration with our existing systems - Xero, DPD local and Woocommerce. It enabled us to have a smooth order process from start to finish. User interface is simple and didn't take long to learn how to use the system.

Cons

Purchase order integration isn't great as it is really counter intuitive and doesn't feed into Xero well. Some weird UX glitches that remain broken.

Lindsey R.
Overall rating
  • Industry: Retail
  • Review Source

Overall rating

Really great app!

Reviewed on 2015/04/29

Brill app, really frees up a lot of time in the day to focus on more important things other than constantly checking our orders between channels and fiddling around with shipping labels (which was beginning to get very frustrating!!!). Really like how it integrates with Xero account so easily, which is another great saver of time and effort. The team is great whenever we pester them with something (we're not the most tech-savvy bunch!) and they are always very helpful. Highly recommend!

Pros

Saves a lot of time as we don't need to constantly check for orders and update our inventory as Veeqo does this for us. Integrates with our accounting software. Great support team.

Cons

None as of yet! We're really enjoying the software :)

Chetan S.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

A truly pathetic piece of software with arrogance at the top level

Reviewed on 2020/06/30

Something I would rather forget about.

Pros

There really is nothing I could commend. It is not fit for purpose.

Cons

Where do we start!

Let's start with the arrogance of the management, they don't bother to respond to the most basic of customer service. However, they are quick to protect their reputation. Even if you are an existing customer.

I don't recall in all my years of business, ever being insulted publicly, but Veeqo did this. This is how an organisation values your business.

If you expect anything other than a standard autoresponse, don't bother. You will be fobbed off with support nonsense, daily.

The speed of the software is like dial up.

You will spend most of your time monitoring what Veeqo imports as seldom does it correspond to the actual product you sold.

It is limited in functionality.

When you ask for essential integration, or even management from a courier company contacts Veeqo directly , don't hold your breath. They won't respond.

The software is glitchy and really is expensive for its most basic of functionality.

Don't choose the fad of Veeqo.

They'll only insult you as one of the their existing customers and even have the audacity to try and take credit for your reviews, left by your own customers on Trustpilot.

This really proves how customer service is lacking, and humility.

Let common sense prevail and take your business elsewhere.

Response from Veeqo

Hi Chet,

We've tried to reach out to you & come to a conclusion regarding your issues but that's not been possible.

It speaks volumes that the same review has been removed by countless other review platforms due to its incorrect and slanderous content. Sadly, Capterra is okay to host such content publicly.

We have many records to counter your claims. Especially "being insulted publicly". No Veeqo employee has, or ever would do such a thing to our customers, who are our number one priority.

Over the past year, we've hired teams of engineers & we're reinvesting heavily in future feature development, constantly evolving our product for our users.

We're passionate about great customer support. Veeqo has a 97% customer satisfaction rating with 24/7 support.

We also have hundreds of very happy customers & thousands of very happy users with very low churn. From smaller operations to those with multiple warehouses across the world.

Best Wishes,

James

Paul J.
Overall rating
  • Industry: Internet
  • Review Source

Overall rating

Multi Channel Inventory Management

Reviewed on 2015/03/06

We have been successfully running an online Golf and Fitness Business across multiple channels for many years, however in 2014 we expanded our channels to include a second Ecommerce website. We have been running a Magento backed Ecommerce site for quite some time and had expanded our business to include a Woocommerce backed Ecommerce website that we needed to be able to run using a singular master stock file. We also sell across the eBay and Amazon channels. We searched for quite some time to find a product in the marketplace that would link with all of our sales channels and allow us to work from one singular master stock file. We were quite surprised when we found that the best fit for our needs was based in our home town!! After having some discussions with Matt at Veeqo we could see the potential in the Veeqo system and after some system testing we signed up and have been using Veeqo since October 2014.

Since this time Veeqo have been working hard at implementing more and more functionality into their products and we have worked closely with them on what we believe to be the best solutions for business in the real world to achieve maximum return from their investment in the Veeqo system.

We would have not been able to achieve our goals without the dedicated support from the team at Veeqo and we thank them for all of their hard work during the rollout of the Veeqo system at Just Sports Online.

Now with the Veeqo system in operation we are able to have cast iron control over our inventory management!

We are looking forward to the rollout of product pushing from the Veeqo system that will allow us to create all of our SKU's in one location and push them through to all required channels with ease!

Pros

Single Master Stock File
Simple Order Management
Multiple channel management
Excellent help desk support

Cons

No product pushing yet!

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Other for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Integration Software for Amazon Marketplaces lacking in key functionalities

Reviewed on 2020/01/30

Overall, this sees to have less functionality than Webgility or other software.

Pros

This software is one of the myriad available to synchronize online sales marketplaces with quickbooks desktop.

Cons

However, it doesn't have the ability to integrated marketplace fees with the accounting integration, so it didn't work for us.

Adam W.
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

10/10 flawless!

Reviewed on 2017/02/24

What can I say... it's changed how we do business and boosted productivity massively! The customer service is without doubt the best I've ever had from any other company I've ever work with. Thanks Veeqo. 6 stars!!

Pros

Speed
Reliability
Ease of use

Cons

Nithing

Darren B.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best software I've ever used. Saves so much time.

Reviewed on 2017/10/04

Speed & efficency

It has even saved us accountancy fees and our accountant also has a login for Veeqo and downloads our sales straight into his accounting software.

Pros

We switched to Veeqo in May 2017 and before Veeqo integration we were processing upwards of 20 orders a day manually. This software has saved us over 2 hours a day and that time has been used to grow the business. We have additionally set up a online business account with Royal Mail that we also manage through Veeqo having us additional time and money on sending customer orders.

Oliver W.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Excellent product & service!

Reviewed on 2016/03/11

Top software for running an ecommerce operation, really can't recommend it enough! Friendly bunch who run it, always willing to lend a hand if I need it, constantly adding new features too. It's very easy to use and understand, doesn't cost a fortune, and it works really well, haven't come across any bugs, just smooth operation - can't fault it!

Pros

- Saves me loads of time running my online business
- Great support team
- Cloud-based so can access the app anywhere!

Cons

None - really happy with both the product and the service Veeqo provides :-)

Fred J.
Overall rating
  • Industry: Retail
  • Review Source

Overall rating

Really Awesome Software

Reviewed on 2015/04/23

We shopped around for quite some time before choosing Veeqo as our inventory management software. We're pretty picky and have a large amount of stock so we wanted something which was powerful enough to handle all our orders but easy to use. Finally settled on Veeqo and couldn't be happier with the software and the customer service. Would highly recommend this app to anyone who is selling online and struggling to managing their orders and inventor.

Pros

Simple layout, easy to set up and use. Very helpful tech support, and saves us loads of time per day.

Cons

Waiting for product pushing but understand it's coming soon.

Verified Reviewer
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Good Idea, Bad Pricing Strategy

Reviewed on 2018/05/15

Pros

If you're selling items on a lot of different platforms, it keeps track of your sales in one place, which is a big time saver for small businesses like mine.

Cons

Honestly, this is a cool product that has a good concept, it's just too expensive for what it does. It also doesn't interface with some markets .

Jordan C.
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Veeqo Review

Reviewed on 2017/01/31

Fantastic software that is really giving other established software providers a run for their money. Really easy to use, simple and a good support team that assist when help is required.

Jay P.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A replacement for so many services rolled into one!

Reviewed on 2019/09/18

So far, Veeqo has been a game changer for us. Our stock is syncing on all of our selling platforms, our stock checks are so much easier now and most of all our Dispatch department are having a much easier time processing incoming and outgoing goods.

Pros

The fact that we can sync stock from our numerous selling channels such as Shopify, eBay, Amazon, FBA (both UK and worldwide) so that we are listing our complete stock levels across all channels - automatically, with no need for constant stock updates to each channel!

Cons

Honestly - our catalogue is extremely large (100,000 SKU's +) so the initial set up, linking listings together to share stock, was an exceptionally long project.

Response from Veeqo

Hi Jay,

Thank you so much for taking the time to post this review, we really appreciate it - and your feedback means a lot to us!

It's really great to hear about your positive experience with Veeqo.

We look forward to growing with you for years to come.
Thanks again,
Anwen

Jacob N.
Overall rating
  • Industry: Wholesale
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Veeqo has changed our business & allowed us to understand it so much better:

Reviewed on 2018/07/06

Veeqo helps us control stock, process orders and gives us a general overlook of our business.
I can say that Veeqo saves us at least 2 hours daily and its many features help us know when we are to place an order, what products are doing well/badly etc.

It saves us making errors processing orders and our packers now have an organised list, order labels are in the order they prefer - all these little preferences add up ... to hundreds of hours a month.

Pros

Having used several other software Veeqo is by far the most User-Friendly.
Veeqo has so many features - I am impressed every day when I find another one.
Veeqo is made to feel personal for you. Every request or need you have they work on and the turnaround is amazing. I find their customer service AMAZING. The onboarding process is made very easy and they help set up most of the backend stuff.

Overall Veeqo has changed order management for us and offers so much more than other platforms as is user friendly - something difficult to say about other platforms.

Cons

I can honestly say there are ZERO cons.
I have used other platforms and this list will be very long for other platforms.

Keith C.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Couldn't do business without it

Reviewed on 2017/02/06

Veeqo has saved us so much man hours on a daily basis running our eCommerce business. The software has been built with people that know retail and eCommerce inside out. This shows in the extremely easy to use intuitive interface, training time is very low for such a comprehensive solution. Just connect to your site Ebay, Amazon etc and it just gets to work downloading your orders updating stock levels in the background while you concentrate on packing your orders and providing great customer service. Tech support is always quick to respond and they welcome and actually do implement product improvements. If you run a multi-channel eCommerce business this is something you must have.

Pros

Easy to use
Intuitive
Just works!

Cons

Price can be prohibitive for smaller eCommerce businesses

Duncan L.
Overall rating
  • Industry: Internet
  • Company size: 11-50 Employees
  • Review Source

Overall rating

Reviewed on 2017/11/20

Verified Reviewer
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Veeqo

Reviewed on 2017/01/17

I use Veeqo to process orders from woo commerce on my website. We are an SME in the food supplement industry with 4 members of staff that started 2 years ago. I wanted to cut down the time it took to dispatch orders through the royal mail DMO site one by one as you need to input all customer details which was very time-consuming. Veeqo seamlessly integrates all customer details uses a fraction time it did.

Pros

Great customer support and integration with other apps.

Cons

A few times has not updated with our website.

Peter B.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Avoid Veeqo

Reviewed on 2020/09/03

AVOID VEEQO
We’ve waisted months and thousands of pounds integrating Veeqo to our Magento 2 store. Technical challenges are expected but Veeqo have been useless at resolving things and communication with the development team is dire. We have been extremely patient and given plenty of time for issues to be resolved but in the end we have had to cut our losses and look for another alternative. Just some examples of the problems encountered are;

Stock syncing: Communication between Veeqo and Magento 2 is not reliable, stock cannot be syncing in either direction despite being advertised that this should be in real time.
Order syncing: Changes made on an order including having it shipped to not reflect on the other platform
Product syncing: All kinds of trouble with incorrect names, skus changed which causes chaos when picking and packing
Digital picking: A great idea but with many many flaws that reduce your customer service levels and cause warehouse confusion
Despatch system: Bugs and errors that you get used to but that are simply not intuitive to work with again causing customer service issues

The basics are there but Veeqo seriously need to address some technical difficulties and improve their response to business critical issues. After investing so much time in this system, staff training, hardware etc we really wanted this to work and we really really tried to give them a chance. But in the end we felt fobbed off with blanket responses from the system developers.

Pros

Basic principle is good and works well. Technical bugs that don't get resolved let it down

Cons

bugs throughout the platform especially with syncing to magento 2

Response from Veeqo

Hi Peter,

Thanks for taking the time to leave this review.

Sadly we cannot reply to your review in full as we are limited by character count on Capterra, but you will have seen our full in-depth response from both our support teams and our reply to your review on Trustpilot.

In short, there is no doubt you have already moved on, and we all really hope it works out for you and your team. I do want you to know though that our new Magento integration is now live, and the early signs are really positive. If you ever do want to revisit Veeqo as an option in the future, we would certainly love to hear from you.

Thank you also for the kind message you left for the account manager at Veeqo who had been looking after your account. I know he had been working hard to push to get things fixed for you as quickly as possible, but ultimately this was out of his hands. He asked me to pass on how much he enjoyed working with you.

Many thanks,

Duncan.

Imran I.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product potential - always getting better

Reviewed on 2017/09/27

Time saver - although expensive, worth it.

Pros

Takes out a lot of the headache of shipping labels and despatch. Saves a lot of time overall. Good support from Vera. Good that there is an app too - which should be developed more hopefully.

Cons

Doesnt work so good with XERO. Also a little buggy at times with some anamalies - but this is gradually improving all the time. The rest of the support team could be a little less dismissive at times and listen better...like Vera does.

Neil B.
Overall rating
  • Industry: Sporting Goods
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great transformed our business

Reviewed on 2017/07/17

Stock and Profit Control.

Pros

Stock control around the world in Amazon warehouses, reduced our stock holding and increased our sales by at least 50%

Mr n S.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Much better support and cheaper than the competition

Reviewed on 2018/08/23

I needed a postage software to replace my old one. This one is cheaper and may also be the bridge to my accounting software.

Pros

It can get sales data from all my sales channels. The user interface is smooth and feels lightweight.
It organises all my postage.
I got a medium package and the Veeqo staff set it all up for me.
The support is from people who spoke to me on the phone or face to face on Zoom. Email was also available.

Cons

The Xero connector did not do what I wanted. I think they are working on it and will get back to me shortly