--- description: Learn how Nextiva can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Nextiva Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Nextiva](/software/91289/nextiva) # Nextiva Canonical: https://www.getapp.za.com/software/91289/nextiva Page: 1 / 38\ Next: [Next page](https://www.getapp.za.com/software/91289/nextiva?page=2) > AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart. > > Verdict: Rated **4.6/5** by 914 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Nextiva • Unifies all customer interactions into one AI-powered platform for voice, video, chat, messaging, social media, and email. • Provides real-time customer insights and sentiment analysis to optimize customer journeys. • Includes pre-built AI capabilities like virtual assistants, bots, and knowledge bases for quick deployment. • Enables workforce optimization with tools for management, scheduling, monitoring, and collaboration. • Offers an open, future-ready architecture that integrates with other systems via APIs and eliminates downtime. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 914 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$25,00 - **Pricing model**: Per User - **Pricing Details**: Basic, Pro, and Enterprise plans are available on a monthly or annual basis. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - 360 Degree Feedback - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Audio Calls - Audio/Video Recording - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Benchmarking - CRM - Calendar Management - Call Center Management - Call Conferencing - Call Logging ## Integrations (19 total) - Act\! - Bullhorn ATS & CRM - ConnectWise Automate - Dynamics 365 - Five9 - Google Contacts - Google Workspace - HubSpot CRM - Lotus Notes To Office 365 Migration - Microsoft Outlook - Microsoft Teams - NetSuite - Nextiva Contact Center - Oracle Sales - ServiceNow ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support ## Category - [VoIP Software](https://www.getapp.za.com/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.za.com/directory/107/voip/software) - [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software) - [Telephony Software](https://www.getapp.za.com/directory/294/telephony/software) - [Unified Communications Software](https://www.getapp.za.com/directory/599/unified-communications/software) - [Business Phone Systems](https://www.getapp.za.com/directory/1099/business-phone-systems/software) ## Alternatives 1. [VoIP.ms](https://www.getapp.za.com/software/2035391/voip-ms) — 4.8/5 (697 reviews) 2. [Microsoft Teams](https://www.getapp.za.com/software/105615/microsoft-teams) — 4.5/5 (10940 reviews) 3. [Wildix](https://www.getapp.za.com/software/2045027/wildix) — 4.7/5 (209 reviews) 4. [Zoom Workplace](https://www.getapp.za.com/software/111633/zoom) — 4.6/5 (14526 reviews) 5. [Telnyx Suite](https://www.getapp.za.com/software/116979/telnyx) — 4.8/5 (195 reviews) ## Reviews ### "Nextiva Service" — 5.0/5 > **Joan** | *11 July 2024* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: We use NEXTIVA VOIP as our phone service and it is great; it rings to our cell phones, and has caller ID, and voicemail. Their customer service is very professional. It is an incredible value for the money. > > **Cons**: We have not had any issues with our NEXTIVA service. ----- ### "Nextiva is the best system around" — 5.0/5 > **Richard** | *23 April 2024* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Telephone service is great. The cost quite reasonable and the technical support fast and fabulous. I also use the e fax system which is excellent in every way, easy to use and quite comprehensive. Unlike other systems which have you email to a system - and deliver it to one fax number, Nextiva has a fax portal where you can send a fax to multiple fax numbers as well as sending the faxed documents to an email address. Cost, service and support are superior to all other systems I have tried. > > **Cons**: Nothing in the system is an issue - works well > > Nextiva is an excellent telecommunications service. I have used a few, but Nextiva is the best. ----- ### "great to work with" — 3.0/5 > **Amber** | *30 December 2024* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: service options, there were many ways to create groups and chats > > **Cons**: its been a while since we used them, but i believe getting access to our admin account and then having risks if an employee left/came back it was hard to access but thats not always a bad thing it just didnt fit our company at the time. > > it was a great experience service was good. ----- ### "Tolivers Products and Services" — 5.0/5 > **Thomas** | *15 May 2024* | Printing | Recommendation rating: 9.0/10 > > **Pros**: I like that I can use on my computer and able to use all on my devices > > **Cons**: Nevtiva has covered all the bases, still not sure if they have figured out my called ID. > > At this moment I am totally satisfied with their service. I have seen vast improvements since I got on their service ----- ### "NEXTIVA HIRES EDUCATED AND KIND PEOPLE\!" — 5.0/5 > **TANILLE** | *25 April 2024* | Maritime | Recommendation rating: 10.0/10 > > **Pros**: NEXTIVA HIRES EDUCATED AND KIND PEOPLE\! \[sensitive content hidden\] was patient while I set up our office system of four phones. He talked me through configurations and showed me how to change settings. After weeks of frustration dealing with Zoom, working with a competent customer service person was a delight. I've worked closely with two people from Nextiva, and I would hire them both at my company\! > > **Cons**: I wish that the app would ring instantly like a cell phone call, but there is a lag. I've tried keeping the app open and shutting it down, but neither seems to make a difference. > > It is a pleasure to work with the Nextiva team. I enjoy working with competent and happy people. The culture of the company is consistent and admirable. ----- Page: 1 / 38\ Next: [Next page](https://www.getapp.za.com/software/91289/nextiva?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/91289/nextiva) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data