Nextiva Reviews
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907 Reviews
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solid VOIP solution for small businesses
Reviewed on 2023/11/28
Pros
Great customer support, fluid onboarding experience in porting number, affordable at a small scale, app functionality
Cons
Features and interfaces change over time and have a learning curve. eFax portal looks dated, but I rarely use it.
- Industry: Maritime
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NEXTIVA HIRES EDUCATED AND KIND PEOPLE!
Reviewed on 2024/04/25
It is a pleasure to work with the Nextiva team. I enjoy working with competent and happy people. ...
It is a pleasure to work with the Nextiva team. I enjoy working with competent and happy people. The culture of the company is consistent and admirable.
Pros
NEXTIVA HIRES EDUCATED AND KIND PEOPLE!
[sensitive content hidden] was patient while I set up our office system of four phones. He talked me through configurations and showed me how to change settings. After weeks of frustration dealing with Zoom, working with a competent customer service person was a delight. I've worked closely with two people from Nextiva, and I would hire them both at my company!
Cons
I wish that the app would ring instantly like a cell phone call, but there is a lag. I've tried keeping the app open and shutting it down, but neither seems to make a difference.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Buyer Beware
Reviewed on 2024/01/29
0/10 when it comes to their customer service. Sketchy sales practices at best, account managers...
0/10 when it comes to their customer service. Sketchy sales practices at best, account managers while nice tow the company line and will only offer solutions that cost you.
7/10 for the product/software--we are finding glitches within our call flows when working with tech support more often than not our call flows are interrupted due to internal updates on their side of things to the software causing our phone system to go down therefore costing us business.
Pros
With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location.
Cons
Their sales process is aggressive, and they try to make you move quick to sign. Read the fine print on their contracts. There is not an out if you are oversold licensing by their sales team. If you are oversold licenses by their sales team, they will try to ping you with an early removal fee. Upon seeing this we went rounds and rounds with account managers to get the extra licensing we were told we needed by the sales team removed. The process of removing the extra licensing took us from August 2023 to it finally happening in January of 2024, all the while we were being charged for those licenses. When we initially brought this to Nextiva's attention they told us that we were the ones that requested this. This wasn't true, we spoke with the sales team about our company needs/size/operations, and they told us that we needed for number of licenses. How could we know with no prior experience working with their company. We had to go through call after call/meeting after meeting/follow up email after follow up email to get some sort of resolution. In this time, we were passed through to two different account managers and had to start the process all over again. We were always waiting on "approval" from hire up. Be warned, their contracts have an auto renew clause hidden in the fine print which is a link at the bottom of the contracts not even fully explained in the contract unless you click the link.
- Industry: Media Production
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy, Reliable, Great Quality
Reviewed on 2024/09/23
overall this is a reliable and great service
overall this is a reliable and great service
Pros
Nextiva is easy to use, and reliable. I love the team messaging and video conferencing.
Their support is responsive and helpful. Call quality is excellent
Cons
Advanced features are frustrating to learn for someone without a lot of experience
- Industry: Individual & Family Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Nextiva Review
Reviewed on 2024/02/22
Overall, very good. Our porting team was very good, but the process of porting is very difficult...
Overall, very good. Our porting team was very good, but the process of porting is very difficult compared to porting into other systems.
Pros
Cost, ease of use, functionality is comparable to the best systems out there.
Cons
The Reporting features are limited. Basic call queuing license doesn't cover reporting?! Why have it if you can't see what's being routed where...
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Solid Choice You Won't Regret
Reviewed on 2024/04/16
Nextiva is a lot better in CS than our previous phone company. It is clear what we are paying for...
Nextiva is a lot better in CS than our previous phone company. It is clear what we are paying for and the services we get. There is no confusion during the initial process, even though I am not a technical guy. I'm just a small business manager but I was able to set up the entire phone menu system myself. Great product.
Pros
Customer service is great. Ease of Use is there. Clarity in how to get to your goals for the phone system.
Cons
There is not much I don't like. Nothing so huge that it would need to be mentioned.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Recommend Nextiva
Reviewed on 2024/03/26
Pros
This system is easy to use, the connection is clear, has every feature that we need, is cost effective and customer support is excellent
Cons
There have been some price increases every year since we started with Nextiva, but it is still a very reasonable plan.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Our company is highly satisfied with Nextiva Phone Systems
Reviewed on 2024/04/23
Fantastic! We are delighted customers.
Fantastic! We are delighted customers.
Pros
The ease of setting it up. The professional nature of the employees at Nextiva. The cost is very reasonable.
Cons
Nothing other than plastic waste from the shipping.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Nextiva helps with my call center needs
Reviewed on 2024/07/03
I have had a great experience with Nextiva. The reporting, call clarity, and the call monitoring...
I have had a great experience with Nextiva. The reporting, call clarity, and the call monitoring help us tremendously in our daily operations.
Pros
The call clarity and reporting are a great asset.
Cons
I don't have anything I don't like about Nextiva at this time.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Our company is very satisfied with Nextiva! Been users for over 8 years with no complaints.
Reviewed on 2024/05/10
The phones were very easy to set up and connect. The customer service was very helpful, as always.
The phones were very easy to set up and connect. The customer service was very helpful, as always.
Pros
Highly reliable, no issues, effective and efficient customer service.
Cons
I have no problem at all with their service.
- Industry: Executive Office
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Nextiva makes it easy to manage seven business call flows.
Reviewed on 2024/01/30
Set up and deployment was very difficult at first. Had trouble porting numbers from our previous...
Set up and deployment was very difficult at first. Had trouble porting numbers from our previous provider and provisioning our existing phones. Tech support is very knowledgeable and able to remote into my computer to assist with set up. Now that we are up and running I believe I will be very satisfied with the system.
Pros
The call flow is great. I run seven companies, fourteen phone numbers and seven different call flows. With our previous provider, I had to have seven separate accounts and logins. This made administrating the system tedious. Nextiva allows me to have one account where I can see all of my numbers, call flows, messages and user in one place. It makes things like administrating temporary alternate call routing or message changes very easy. I also like the ability to customize and tailor the system to our exact requirements.
Cons
We had quite a few issues with setup and deployment. Most of it had to do with some customization that we required. I spent about 11 hours over four days on the phone with tech support customizing caller ID, call flows, soft keys on our Ploycom phones, and provisioning of phones. The provisioning was the most troublesome. In fact, I still have one remote worker phone still not provisioned because of an incompatibility with an Xfinity Arris Gateway.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
No-Brainer switching to Nextivia
Reviewed on 2023/12/20
It has been a over pleasant experience. 10/10 would recommend.
It has been a over pleasant experience. 10/10 would recommend.
Pros
I liked the included features for the price.
Cons
I have not found anything that I dislike yet.
Alternatives Considered
RingEXReasons for Choosing Nextiva
The price and the amount of features that we received for the price is what sold us on Nextivia.Switched From
Vonage Business CommunicationsReasons for Switching to Nextiva
The Sales Rep. talked a big game and then delivered!- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Money We've Spent On Communications
Reviewed on 2023/12/08
It has been pretty seamless. The setup went smoothly and was pretty much taken care
It has been pretty seamless. The setup went smoothly and was pretty much taken care
Pros
The fact that it is an answer for so many of our communication needs: Phone, Fax, Crm and Texting.
Cons
The text was a little bit hard to get set up on my mobile phone.
Reasons for Choosing Nextiva
Because AT&T's customer service was non-existent.Switched From
AT&T Workforce ManagerReasons for Switching to Nextiva
They were easier to do business with and the price was better for the amount of service we were receiving.- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reliable, Seemless and User Friendly
Reviewed on 2023/11/28
Excellent. I would recommend Nextiva to all. From using their app or online services to be able...
Excellent. I would recommend Nextiva to all. From using their app or online services to be able to handle call flow and voicemails, to the ease of transferring calls to various extensions, Nextiva has been great. When reaching out to their customer service team I am able to reach a helpful live person immediately. Our phone system has worked perfectly.
Pros
Our company transitioned from a large commercial provider to Nextiva in September 2023 and we couldn't be happier. We ported 24 lines and 15 licenses and the implementation process was much easier than anticipated. Nextiva guided me every step of the way and answered all of my questions. My bill is half what I was paying the other provider and Nextiva's customer service is exceptional.
Cons
Only one small complaint and its a function issue. Our company has the main line's calls forwarded to a specific emergency cell after hours. The cell number changes based on what doctor is on-call. We have to manually change that cell number every night. If this could be done automatically that would be perfect. It's a very minor issue.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Service - Customer Support is Effective.
Reviewed on 2023/11/27
Netiva has been a beneficial service to us in the important work we do. We are grateful for its...
Netiva has been a beneficial service to us in the important work we do. We are grateful for its user-friendliness and affordability.
Pros
Nextiva allows us to be able to be reached by our callers when we need to be and can handle high call volumes.
Cons
Sometimes when waiting for the great customer service, a call can take over an hour as we are consistently put on hold several times throughout the conversation for 5-10 minutes. This does affect production when there are issues, but the end-result always comes to resolution.
Alternatives Considered
DixaReasons for Switching to Nextiva
The opportunity to have the phone app and be mobile while in the supervisor role to be there to support staff at the drop of a second when needed.- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Valur for money product
Reviewed on 2024/06/17
user friendly and easly access in both web and mobile app and can user friendly
very nice product
user friendly and easly access in both web and mobile app and can user friendly
very nice product
Pros
user friendly and easly access in both web and mobile app and can user friendly
Cons
user friendly and easly access in both web and mobile app and can user friendly
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dialing Up Success with Nextiva
Reviewed on 2024/03/19
I have been doing this for awhile as both a seller and a leader and use to wrestle with systems...
I have been doing this for awhile as both a seller and a leader and use to wrestle with systems that sounded like [sensitive content hidden]'s teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. Enter Nextiva! This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear!
My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No dropped calls, no fuzzy connections, just smooth sailing.
Nextiva isn't just about clear calls. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high.
Nextiva has helped us create a winning environment where clear communication and powerful features translate into sales success.
Pros
Besides the clear calls and not having to worry about dropped calls (which is A+). The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead.
Cons
I really would like to see 2fa being an option for security settings. Maybe it is there now, but we dont have it
Response from Nextiva
Hi there David! I am so happy to read about howe Nextiva is empowering you and your sales team to connect confidently, and smash your goals! We care deeply about empowering businesses to be all they can be through confident communication, and this is a shining example of what we strive to provide at Nextiva everyday. If you need anything else, please do not hesitate to reach out to me directly at [email protected]! - Thomas from Nextiva
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great phone system, I would highly reccomend!
Reviewed on 2024/03/25
Pros
Super easy system to use, GREAT support to help when I need anything and I can speak to HUMANS! This is a game changer in these days it saves me so much time and gets a faster resolution.
Cons
I do not have anything currently. I really like the system we have and would recommend it highly.
Response from Nextiva
Hi Devan,
Our motto is "Powering Human Connections" for a reason! We pride ourselves on providing Amazing Service from real humans, and I am glad you got to experience this firsthand. If you need anything else, please do not hesitate to reach out to me directly at [email protected].
Thomas from Nextiva
- Industry: E-Learning
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Comprehensive Telephone Service
Reviewed on 2023/11/28
Pros
Nextiva addresses all of the needs for our business and more. My favorite feature is the user control of the auto attendant. Once you understand how it works, you can set it up to operate in whatever way is needed. The application is also accessible via desktop app, mobile app, or desk phone, and I appreciate the versatility. Overall I believe this is a solid choice to go with. There are a few standard features, and then ones you can add based on your specific needs. User licenses for different products are also available.
Cons
The service can be spotty depending on which application you are using. If you have all three, however, the advantage is that you can switch between them if one is having problems.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Happy to Find Nextiva
Reviewed on 2024/04/24
I found and set up the callflow for our business. Our remote team was ready to receive calls and...
I found and set up the callflow for our business. Our remote team was ready to receive calls and make outgoing calls within the day.
Pros
No hardware required. Setup was easy. Upfront cost and per user cost is very reasonable. Constant improvements are made. Customer service is accessible and very helpful. User friendly platform to customize a callflow for your business.
Cons
There is a learning curve to set up the callflow. However, it's not something you need to modify often after it's done.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Nextiva is Great VoIP Solution for your Business
Reviewed on 2023/11/10
I am good and Happy customer of Nextiva..
I am good and Happy customer of Nextiva..
Pros
use anywhere with your system App. easy to install and Userfriendly
Cons
Hanging issue with the App, call quality sometime for some countries, Mobile App only in US
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best APP ever!
Reviewed on 2024/06/10
I'm very pleased with the service provided, my team use it daily and we don't have any issues
I'm very pleased with the service provided, my team use it daily and we don't have any issues
Pros
The platform is very easy to handle and communication is outstanding.
Cons
would be great to have the ability to send messages for any number not the saved ones only
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Upgrade Ever!
Reviewed on 2024/03/13
Excellent. NO complaints at all! I thoroughly enjoy it!
Excellent. NO complaints at all! I thoroughly enjoy it!
Pros
Implementation was easy, [sensitive content hidden] supported me with the hundreds of questions I had prior and after implementation. For the same I was paying for the phone service before, I have a VERY professional, efficient, and streamlined system. HUGE improvement in operations overall!
Cons
Nothing really... Everything has been positive.
Response from Nextiva
Hey there Valerie! Reading about your 5 star experience with our support team put a beaming smile on my face! Amazing Service is in our DNA, and is it is our promise to you to deliver that each and every day. If you need anything else, please do not hesitate to reach out to me directly at [email protected]! - Thomas from Nextiva
- Industry: Online Media
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Affordable Value and Solid Alternative to Competing Business Phone Services
Reviewed on 2023/11/27
Overall, the quality and value of the service has been very positive. There is almost nothing for...
Overall, the quality and value of the service has been very positive. There is almost nothing for us to maintain in the office anymore for phones since we don't need physical equipment. The quality of the phone answering system and voice mail and menu system is the same level of professionalism we required.
Pros
Nextiva is very affordable and low lift for businesses compared to the traditional phone systems. Once we finally ditched our office phone equipment and transitioned to using Nextiva, it opened a lot more flexibility for our team to answer the phones remotely, and the quality of the VOIP audio has been consistent. We can still use it with our desk phones at the office, too.
Cons
The app UI design has been a little confusing at times for some users. But it has been improving. Sometimes the app had issues for certain users receiving or making outbound calls, but it was resolved quickly by either an app restart or by Nextiva support.
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bang for your buck
Reviewed on 2023/12/20
With there incredible pricing model you get allot for your buck with there
With there incredible pricing model you get allot for your buck with there
Pros
An an MSP we provide the service to 15+ customers.
With there incredible support we can hammer out issues less than an hour.
Cons
there can be outages, but that goes with all services
they have a page that shows real time what's going on and you can opt in for email alerts
