ClubExpress

4.2 (515)
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Where the Best Run Clubs Run the Best

Overall rating

4.2 /5
(515)
Value for Money
4.4/5
Features
4.0/5
Ease of Use
3.7/5
Customer Support
4.6/5

85%
recommended this app
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515 Reviews

Martin
Martin
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Solid service offering and very good value

Reviewed on 2020/01/16

We needed a product/service that handled membership operations (dues, renewals, info updates,...

We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.

Pros

Completely Cloud-based
Most functions menu-driven and accessible without requiring "superuser" access or professional technology expertise
Access-controls to support Members-only information/functions, driven by Membership database
Includes basically unlimited SMTP (email sending) for membership bulk mailing
"Ahead of the curve" on compliance with privacy protections
High reliability

Cons

Component "building blocks" don't fit perfectly with the usage patterns of our (local civic) organization
Limited site-performance data collection or analytics built in
Editing function (for generating emailings, news articles, etc) is a little complex for completely non-technical users, and a little rough.

Alan
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

What's missing?

Reviewed on 2020/01/17

I am a member/administrator of NAMC. We used Socializer then GroupSpaces and now Club Express. Club...

I am a member/administrator of NAMC. We used Socializer then GroupSpaces and now Club Express. Club Express is by far the best package used or even tested.

Pros

The richness of its features and the customer care.

Cons

1. The designers fail to think about how to open a screen and focus the attention of the user on the area of the screen where the user's attention should be directed.
2. The lack of an incorporated database with the ability to do simple inquires.
3. Over-whelming confirmations.

Todd
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Be Wary of ClubExpress

Reviewed on 2020/05/02

I wouldn't recommend ClubExpress to anyone because of the poor coding techniques used and lack of...

I wouldn't recommend ClubExpress to anyone because of the poor coding techniques used and lack of response from the development team with regards to custom code requests.

Pros

Very configurable, many options exist for the calendar of events. Membership module is powerful and has tightened our organizations' membership count. Offers more capabilities than our org currently use which is a good thing for our growing organization. ClubExpress developed a custom Volunteer Time Search Box which has met our expectations, it's powerful and fast.

Cons

Emailing capabilities not well thought out but we understand how tough it is to design an emailing tool. Emails to full membership get logged in email database but Interest Group and Committee emails aren't. We had bad experiences with custom coding, for example a dropdown menu defined on one screen is defined as a text box on another screen. Couldn't get ClubExpress to provide detailed analysis of customer proposals nor would ClubExpress explain general statements their developers made about those proposals. ClubExpress programmers often would make poor coding decisions. For instance, in our custom time logging app, ClubExpress chose to display time detail entries in oldest to newest order, the most illogical and unusable choice possible, a sign of inexperience. Basic tricks to compress as much data as possible on one line (two (or more) line headers, truncation) weren't used, leaving important info undisplayed. As a customer we will have to pay ClubExpress to fix these bugs. Documentation of ClubExpress system is around 1,000 pages, virtually unusable for non-techies.

Response from Lumaverse Technologies

Shame on you, Todd. We designed and implemented custom functionality that is exactly what AR Master Naturalists requested. It was implemented on time and within budget. After using it for a year, the organization decided it wanted some changes. You proposed an alternate approach which the board rejected. We're now implementing the changes that the board approved. It's really quite unfortunate that you chose to vent your sour grapes in a poor review for a product that your organization has been using so successfully for more than 3 years now. BTW, our documentation and help system has all been moved online and includes not only reference material but also How To Guides and over 100 video tutorials and webinars.

Steven
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Club Review

Reviewed on 2020/01/16

We have improved our data accuracy and our communications with our membership. We have been able to...

We have improved our data accuracy and our communications with our membership. We have been able to eliminate most manual and paper tasks.

The support from ClubExpress has exceeded our expectations.

Pros

The software has been easy to set-up and maintain. We no longer need to pay a programmer to update our website. We can update our site as often as needed. It enabled us to eliminate duplicative systems and databases. We have been able to vastly improve communications with our membership.

Cons

The Event Calendar look is less than desired and would be a priority for improvement. This is unrelated to its functionality, which is fine.

Alternatives Considered

WildApricot

Reasons for Switching to ClubExpress

The functionality that ClubExpress offered appeared to be superior to its competitors.
Jim
Overall rating
  • Industry: Maritime
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Calumet Yacht Club Website Review

Reviewed on 2020/01/18

A fantastic product. Lots of support with videos, webinars, online help, email and phone support. ...

A fantastic product. Lots of support with videos, webinars, online help, email and phone support. The phone support is local and response is quick.

Pros

Looks great. Has great features which meets most of our club requirements.

Cons

the need to use text editors such as notepad to create documents is an issue. I understand the need for compatibility with mobile phones, tablets, etc. but after using other word processing tools it seems cumbersome.

Alternatives Considered

WildApricot

Reasons for Switching to ClubExpress

A member a very simple site using the Wildapricot product. I could not find much in the was of information about the product without contacting their sales department and that did not interest me. Reviews also added that a lot of their offering seemed to be a bit old school and their support was slipping. Clubexpress on the other hand offered lots of information readily available and I was able to take my time under a 90 day trial to make decision. I was very impressed with their entire offering which only seems to get better.
Linda
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

ClubExpress for Rotary Clubs

Reviewed on 2020/01/21

Low cost for a decent website is the biggest benefit. Overall experience has been good.

Low cost for a decent website is the biggest benefit. Overall experience has been good.

Pros

Fairly easy for anyone who doesn't know much about developing websites to use. Overall it's a simple alternative for Rotary Clubs who need a website presence but don't want to put a huge amount of work into it. I help teach other Rotary Clubs how to use the software and it's not difficult to teach. Everything works on the same premise.

Cons

Registration system needs to be more robust. We use a specific look and feel created for our Rotary District. It needs to be updated with possibly more options to choose from. Helpful hints built into the system would go a long way if it's possible to do that.

Marian
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerful tool, takes time to learn.

Reviewed on 2020/01/29

This software looks after the bulk of our communications with and for the club. It has allowed us...

This software looks after the bulk of our communications with and for the club. It has allowed us to present and online presence for registrations, membership renewal and applications that was not available to us before.

The support team for ClubExpress is outstanding. Every time I've called, or club members have called it has been a very positive experience. People are very knowledgeable about their product, courteous, and patient.

Pros

The number of features and the scope for a club like ours that has meetings, classes, and major events and seminars is what we need.

Cons

The time it takes to become comfortable in managing the content and use of the features. The time it takes for those who are not comfortable on computers to buy into its use.

I need to do a lot of walking people through how to do things, even though the user manual is very clear!

Jessica
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Makes My Job Easy

Reviewed on 2020/01/17

Overall, I'm very happy with ClubExpress. It's easy for me to pull the reports I need, see which...

Overall, I'm very happy with ClubExpress. It's easy for me to pull the reports I need, see which memberships are about to expire, and print deposit details for my bank records.

Pros

ClubExpress is easy to use. When I started my job, the organization was already using ClubExpress to manage our memberships, class registrations, and payments. It was easy for me to jump right in and learn how to use it. The program offers menus where you can find any kind of information you need.

Cons

When I sign up a new member, the software requires me to enter a gender. I wish this were optional, because sometimes the membership is for two people or a family.

Jackie
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best in Class!

Reviewed on 2020/01/21

The service is excellent. We always get answers to our questions within a day, and most of the...

The service is excellent. We always get answers to our questions within a day, and most of the time within hours.

Pros

It relieves us of managing memberships, security, and website coding.

Cons

The ad-hoc forms can be a little challenging.

Justin
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Software for a Professional Association

Reviewed on 2020/01/22

It was a great decision to move to ClubExpress. Despite some of the shortcomings of the software,...

It was a great decision to move to ClubExpress. Despite some of the shortcomings of the software, it has helped our professional organization to be more efficient and effective.

Pros

I use this software to manage a professional association of about 600 members. The best features are the various sorts of automation for our annual member drive and renewal. CE will send email notices with customized messages and/or snail mail to expired or potential members. They are then able to log in, select a membership level, and pay their dues without any effort on my part. It automated what used to be a two-week process.

Cons

Once you log in and get behind the facade of the website, the interaction itself is fairly clunky. The graphic interface looks like it's from AOL in the 1990s, and the functionality is not always intuitive.

Alternatives Considered

WildApricot

Reasons for Switching to ClubExpress

Price, personalization, and the option to pay a one-time fee up front to have an expert at ClubExpress design the website, etc.
John
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Comprehensive Cloud Based System for organizing, managing and growing membership based...

Reviewed on 2020/01/21

1. Public and Private (member login required) website. Implemented within 30 days.
2. Membership...

1. Public and Private (member login required) website. Implemented within 30 days.
2. Membership database implemented in three days. 200+ member records bulk-load by Club Express in one day.
3. Sons in Retirement (SIR) is an interest (activities for men in their retirement years) based organization. The ClubExpress platform provides for creation and management of categorized interest groups of activities managed by designated member coordinators. Members may join or leave individual activities at any time.
4. Financial management of member dues payments and organization event registration and fee payments via an event calendar.
5. Availability of version and a mobile app

Pros

Comprehensive integrated cloud based software for a custom public/private website, member database management, club and activities organization, communications, financial management with access to on-line, telephone, user manuals and webinar customer support. The total monthly cost is based on the number of active members with no long term contract commitment. A 30 day trial period was provided which allowed ample time to review, learn and use the basic functions including configuring our initial website.

Cons

The Club Express platform is technically and functionally comprehensive. Our organization chose to implement the system ourselves rather than purchase and engage Club Express support. As a result many volunteer hours of effort from club members were required. A new function, text messaging, comes at extra cost which appears to our members as not justified. The News article function is good for brief, one page or less, articles. However, our organization monthly newsletter icurrently includes eight pages and is emailed in pdf format to most members, printed and post mailed to a few members. We must resort to using Microsoft Publisher and uploading the pdfs to a ClubExpress document folder, creating a custom page with links to the newsletter documents making the newsletter available on our website.

Charles Gary
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Small local car club user- Great Product!👍

Reviewed on 2022/07/20

Excellent, it meets 99% of our club needs

Excellent, it meets 99% of our club needs

Pros

Allows members to manage their own information, while giving great ability for administrators to manage club information too! Event management is excellent, membership management is excellent and dues and background financial management is great! This system manages small event driven clubs very well!

Cons

A few computer literate administrators are needed to implement and maintain the system But the basic system is easy to use and can be learned quickly bu administrators with some computer knowledge!

Henry
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exceeded Expectations

Reviewed on 2022/05/19

The web platform produces a wonderful look and feel. For me, the online and telephone support has...

The web platform produces a wonderful look and feel. For me, the online and telephone support has been the deal maker. On my prior system all calls came to me. It's nice to know there are resources available for my members to help them through their questions.

Pros

Switching database/website providers is scary. We signed up for Club Express based on the reviews of it's customer support. They were not disappointed. The nominal charge for the basic setup of the site is well worth it. We had a simultaneous go live and membership renewal which is not ideal. Club Express support got us through it! We have had them build custom functionality which has saved us countless hours of manual labor. Though new to the platform it is clear that there is a tremendous amount of functionality available as we grow into the system.

Cons

The system is comprehensive; it can be daunting to navigate new areas. That being said, there are online and live support for everything that is on the system.

Barry
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good framework for member based non-profit organizations

Reviewed on 2022/09/18

Pros

The software is easy to use unless you are a computer novice. Anyone with moderate technical ability can set up and manage the website based on this framework. Unlike Wordpress or Drupal CMS, it is a closed system which is a strength and weakness. The strength is that a mistake will not take the website down. The weakness is that if you need a feature not supported by the modules, you cannot implement it.

Cons

Some features are inflexible and cannot be changed. Some examples:
If a non-member fills in the Ad-Hoc form, they must fill in the fields that do not apply such as Organization and Title.
Events do not support entering latitude/longitude under an event location which is a problem when the parking location is far from the street address of the building.
When the event organizer wants to set a deadline for registration, everyone with coordinator access can still register after the deadline.
When the person registering uses the browser's back and forward buttons instead of the registration wizard's next and previous buttons, the fee is $0 instead of the correct amount. The only way to fix it is to cancel their registration and have them re-register properly.
We want to monitor who is downloading the training documents. Club Express does not support adding analytics code to measure it.

Deborah
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hard to Imagine Managing Without It!

Reviewed on 2020/01/16

Very good. We especially appreciate their willingness to adapt to a long-term goal of using the...

Very good. We especially appreciate their willingness to adapt to a long-term goal of using the system to connect local chapters to theirs state ones and mesh the local and national databases.

Pros

This software has greatly improved our outreach and communications internally and externally and thus increased the scope and effectiveness of our organization, all the while being relatively easy to use. We can manage our member database easily and have saved much volunteer time though automated volunteer sign-up and member and event management, not to mention communications to our membership. The support response has been excellent with one support person assigned to our account, with others available if that person isn't. Club Express is continually improving and expanding what it can offer.

Cons

There are occasional issues such as non-members having difficulty joining if they have been on our non-member mailing list due to a conflict of their login as a non-member. The person attempts to join via the website without an administrator knowing they are trying to do this, and thus they are not able to join. Club Express has indicated it is working on a solution to this issue.

Deborah
Overall rating
  • Industry: Political Organization
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Comprehensive Member Management

Reviewed on 2020/01/21

Overall, our organization's leaders feel more in control, more easily able to track transactions,...

Overall, our organization's leaders feel more in control, more easily able to track transactions, than they were before we contracted with Club Express.
Club Express might be even better for us if more of our members were enthusiastic about its very sophisticated feature--or even comfortable with them.
The commercial aspect of Club Express doesn't quite suit us because we provide a lot of information free of charge to users, i.e., voters.

Pros

The developers and other staff seem to be constantly available to help. They typically answer emails immediately.
In my organization (a nonprofit working for informed citizen participation in government) the membership team and the finance team appreciate Club Express features that handle dues and event fees and donations and the like. As webmaster I work much more on preparing Custom Pages with information about our work than on member rosters and bookkeeping.

Cons

Custom Page construction with the Page Rows remains awkward. Spacing is inflexible, fonts change for no apparent reason -- frustrating.
Developers are constantly revising--improving--the software, which can be hard on users. The volume of instructional manuals is overwhelming. There is no "help" guide for specific problems.

Pauline
Overall rating
  • Industry: Civic & Social Organization
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Product, Requires Computer Knowledge

Reviewed on 2020/02/13

Overall Club Express has made managing our club much easier. In particular the automatic reminders...

Overall Club Express has made managing our club much easier. In particular the automatic reminders when it is time to renew their membership. We run our annual golf tournament with Club Express and the registrations can get involved with personal info, golf team info, clothing info, and sponsorships. Once you learn how to set up the registrations, it runs relatively easy, with reports available to you on all levels. And when you have questions, the support staff works with you to set up what you need, test it, and be sure you are getting the results you need.

Pros

Talking to their staff prior to our decision was easy and they asked all the right questions, things we did not think about on our end. I appreciated how Club Express worked with us to import our data. They made it easy, discussing the import fields, how things should be structured, and our requirements.They kept us advised every step of the import and made the initial process of set-up easy.

Cons

Understanding some of their terminology took a bit, but I believe part of that was our inexperience in this type of software.

Jennifer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Improving our data management

Reviewed on 2020/01/16

After the usual growing pains we have found this system to be a wonderful upgrade and is enabling...

After the usual growing pains we have found this system to be a wonderful upgrade and is enabling us to work more efficiently in all aspects of our operation. We still have features we have not implemented (like Forums and Ad Hoc Reporting), but that will come with time. I'd like to particularly credit the tech support staff for answering my every dumb question and implementing some upgrades that we have suggested. I think the caliber of the tech support is just outstanding.

Pros

Our small non-profit "village" had cobbled together at least 6 other software applications to conduct our day-to-day business. It was duplicative and a bit of a mess. Using ClubExpress enabled us to bring everything under one umbrella - managing member and prospect records, entering payments and donations, event registration management, sending out email blasts, and providing volunteers the ability to accept service requests online, anytime. Plus, members can access the system to update their records, RSVP for events and make their payments and donations. It's been a terrific upgrade.

Cons

The transition was a bit of a challenge as you might imagine as we bring all these functions under one roof. Our staff is very busy and had to fit in training on the fly. It took several months for all of us to feel comfortable using the system. That's not the fault of CE, but just a fact of transitioning. It would be much better for a group to start out with CE versus transition to it, though the CE customer support has been absolutely outstanding and the training videos and regular webinars help a lot. Some of our members and volunteers still do not access the system, but that's ok since so many are actually using it.

Yvonne
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ClubExpress=outstanding value for small to medium non-profit & customer service can't be beat

Reviewed on 2020/01/16

I work with many other AMS and I really like ClubExpress. The greatest thing about CE is the...

I work with many other AMS and I really like ClubExpress. The greatest thing about CE is the customer service. I appreciate being able to either email or call with a question and get almost immediate response. I also appreciate that they accept suggested improvements and eventually implement those suggestions that are compatible with most of their clients.

Pros

I guess I would say that I like that CE is always rolling out improvements. Over the past 5 years, there have been improvements that I wanted and eventually, they have implemented those improvements.

Cons

I would have to say that what I like least is that we can't tailor the software to meet every one of our specific needs. This software is for multiple nonprofits and clubs and has to meet the needs of a wide range of clients. I would like to see a Search function added to the website, and that is one drawback we are currently experiencing.

Catherine
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

IACP Review of Club Express

Reviewed on 2020/01/22

My overall experience after identifying them as our new web platform has been overwhelmingly...

My overall experience after identifying them as our new web platform has been overwhelmingly positive. No regrets for moving over to them at all

Pros

Ease of use, ability to program events, registration, payments and email communications, as well as Member management. Overall cost is reasonable and customer service is very good.

Cons

While the reports are voluminous, it should be easier to:

Identify what data elemnents are in each report from an informational screen vs running each one to see what it includes.

Filter a report for the information you need, choose my own data elements.
The system is set-up to recognize the individual as the member and the reports are geared that way. Our group the company is the member so many of the reports leave that information out making it hard to run one report vs 3/4 and some outside Excel work. My group is international so better formating of phone numbers etc., is needed.

Overall there should be an ability of a "Super User" to have more freedom creating reports

Also a better export of data for my accountant from CE to QuickBooks On-line. Still doesnt work very well.

Kevin
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

State Geocaching Organization

Reviewed on 2020/01/21

ClubExpress definitely has a learning curve, but it is a powerful and mostly straight forward...

ClubExpress definitely has a learning curve, but it is a powerful and mostly straight forward service tailored around clubs and organizations like ours. The people behind the organization are absolutely excellent to deal with. If I get stumped, customer support is always ready, willing and able to help and almost always comes up with a good solution. They have fixed my errors on more than one occasion. I can't say enough good about them. I have recommended ClubExpress to a few other organizations similar to ours and will continue to do so. My scores on this survey only reflect that the product is not perfect. Close, but not quite.

Pros

The product offers multiple ways to accomplish the same or similar tasks, from fairly simple to very complex. After a learning curve for someone not familiar with web development, I find it well thought out and pretty well implemented. I have yet to find something that I really need to do that I can't find a way to do it. There are plenty of features this product has that I have not explored, but it keeps me coming back to see what else it can do.

Cons

I think the editors for various functions could use a little work. The editing screen gets a little tongue tied at times and the cursor has a mind of its own. Exiting the current session and starting back up always seems to fix the problem.

Jonathan
Jonathan
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

A Good Solution for the Cleveland ICF Chapter

Reviewed on 2020/01/17

ClubExpress has been a great solution for the chapter. We look good on the site, and we're able to...

ClubExpress has been a great solution for the chapter. We look good on the site, and we're able to do everything we want. Our team is excited to deploy more of the options available and raise our game even farther. As an all-in-one software option, ClubExpress helps us stay on top of what our members need.

Pros

The ClubExpress package has all the pieces we need in the ICF Cleveland chapter. We coordinate monthly events, manage membership in the chapter, and communicate what the chapter is all about. The software is easy to use, and has more options than we even need. ClubExpress is designed for uses like this, and we're excited to tap into even more of the capabilities. We also manage our mailing list with the software, and have had good success with that option.

Cons

The learning curve is pretty steep, and I don't find the software to be intuitive. However, the support system is an under-utilized asset for me. I suspect that once I have a better sense of the big picture strategy behind the software I will find the learning curve to be less steep.

Paul
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Solid product - Okay development from ClubExpress

Reviewed on 2020/01/16

The final product is fantastic from our point of view. We have a much better web presence that...

The final product is fantastic from our point of view. We have a much better web presence that communicates with our members, potential members, and the general community in ways that are clear, appealing, and functional. Getting to this point required a lot more time and effort on our part than we anticipated due in part to decisions we made as an organization, but also due in part to communication problems with CE. To be fair, when we brought those communication issues to light, CE was responsive within short order, but the process still required much more effort on our part than we had been told would be the case and more even than we anticipated. That said, if we had it to do over again, we would still make the switch to CE, but we might choose a different, less expensive implementation option than we chose the first go around.

Pros

* Contains all the features of our "must have list
* Has most of the features of our "wish list"
* Reliable service
* Little to no downtime
* Regular communication about issues with product features

Cons

* Software is fantastic but implementation team from CE struggled at times with communication
* Sales and service seem to have a communication issue resulting in over-promising what can be delivered within a given time frame
* Some elements are a bit clunky or cumbersome for our specific implementation

Susan
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good Software for Clubs and Social Groups

Reviewed on 2020/01/18

We are generally satisfied with Club Express, however, we have had to develop work-arounds to...

We are generally satisfied with Club Express, however, we have had to develop work-arounds to accomplish some of our necessary functions. Email renewal notices show only generic information so that members do not know what the actual cost of renewal is until they log in to their accounts. Many of our senior members do not log into their accounts and pay via U.S. mail. As a result, we must still mail paper renewal notices to many members.

Pros

Club Express is good integrated software that allows a group to track its members, payments, member communication, programs, and activities, including paying for activities. It also manages some aspects of its web presence. With a little instruction, it is reasonably simple to use.

Cons

There are a number of areas where the software is not designed for a group like East Falls Village where household members have equal standing in the organization. The concept of Primary and Secondary members with some processes limited to Primary members is difficult to manage. Household members are not handled equally in Club Express and data must be entered repetitively in fields that should carry over to secondary member fields. The system is also optimized for member online access but somewhat difficult for handling member accounts where paper records are needed.

Eleanor
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review from the Land Downunder

Reviewed on 2020/01/30

We had a myriad of technologies from spreadsheets, to MailChimp, email, and a separate event...

We had a myriad of technologies from spreadsheets, to MailChimp, email, and a separate event booking software. We were paying a lot of transaction fees and nothing was integrated and everything was pretty much manually operated. Our membership and supporter database are growing very quickly. We are putting on more events and we wanted to increase member benefits by giving them a site where they could find resources, book events, advertise their businesses many other benefits. Our Executive Officer is employed up to five hours per week and prior to ClubExpress she was spending a lot of her time on ineffective and cumbersome manual processes. ClubExpress has freed her up to do more strategic functions.

Pros

We love the fact that it allows us to manage our small but growing association from one platform. It gives us a professional, low cost management tool to manage members, events, communications, and some of our finances. We particularly love the directory options (members, business and projects) that are spatially enabled and the ability to make some private and others public. We are looking forward to connecting with Quikbooks Lite to manage all of our finances and then we will have all functions in one platform.

Cons

Setting up newsletters is a little clunky. Design options are also a bit limited. Search functions are not intuitive - very techy and some are very long winded and somewhat old fashioned.