TrackSmart Attendance Reviews

An HR Solution for Timesheets and Time Tracking!

Reviewed on 2016/12/02

I tested TrackSmart for about a year before selecting it from among several others as our HR solution. It was the most fitting to our needs, our users didn't need any formal training in order to be able to use it, the price was within our budget, and we were finally able to do away with unsigned, handwritten timesheets. As a bonus, timesheets would now follow a proper review and approval process, and there is even a free downloadable app for users to be able to complete timesheets and request time off.

However, TrackSmart still has much room to grow, as many items we've been requiring of our ideal HR solution are still missing here. In particular, I have requested a field in each user's time bank to show how many vacation/sick/PTO/etc. they have for the year in total, as the program will only show you what you have accrued/available and what has been used, but no total of how much you will accrue for the year as a whole. It also does not automatically calculate California daily overtime, so our California timesheets must be manually calculated each week. Would also love to have a section on each user's dashboard for links to external websites and where documents may be uploaded to be shared with users upon login. The great thing is, through communication with TrackSmart's customer support team, they have been responsive in listening to their users and implementing changes as they are made aware of user needs.

All in all, with what TrackSmart currently delivers, and the promise of more great features to come, I am super pleased with the application and look forward to the future of our HR needs becoming easier to manage and track. Thanks!

Convenient and affordable, but unreliable

Reviewed on 2016/12/02

The first couple of years this worked well, which was great since it's considerably less costly than most systems. However, during the past year an update was made to their system, and several times since, there have been random changes made to the numbers of hours that had been entered. The first time this happened, I thought I had done something. But the second time it happened, I started browsing their Help section, and there was a section saying that this had occurred due to an upgrade they'd done. I give their customer support 2 stars because I think this should have been sent out as an announcement as soon as it happened, rather than keeping this info buried in their help section. Also, the last (third time) this happened, when I contacted their support, I was told the problem had been "all fixed," when of course it had not. We are a small nonprofit so probably cannot afford a different system. Hopefully, they can at some point resolve this bug in their system. If they do, I would recommend the system as efficient and cost-effective. In the meantime, luckily, I always make sure figures in the system are accurate and make a hard copy a couple of days prior to the new year and a couple of days after so I have something solid to check against when these system errors arise.

Tracksmart Attendance - needs some feature updates

Reviewed on 2018/05/24

We have not noticed any updates to Tracksmart since we began using it 3 years ago. I am considering looking for something else.

Fischer Connectors - Awesome Experience

Reviewed on 2016/12/02

We needed a solution to the paper tracking of PTO. After some research, TrackSmart was selected for a few reasons. First, the set up was easy from the start. Second, training was a breeze for our staff and everyone could use the app right away after the initial set up. I used the 30-day trial to test and worked with TrackSmart with questions. I knew after a week that we would benefit from this service. There is no another company out there (at the time of my membership) that fit the bill as far as price, service and overall options. I would recommend TrackSmart to any company that needs a solid and proven application for PTO tracking.

Track Employee PTO

Reviewed on 2018/04/13

Can't live without TrackSmart

Reviewed on 2016/12/14

TrackSmart has been extremely helpful in tracking attendance for my employees. It is easy to navigate..simple to use and the customer service is amazing!

New to Human Resources

Reviewed on 2016/12/02

Great tool for HR managers and similar professions.

Reviewed on 2018/07/17

Great software for the price and it is easy to use regardless of computer skills.

Excellent Program

Reviewed on 2016/12/14

SmartTrack is a very user-friendly program. I have been using it for several years now. I have never had any issues with the program or with customer service.

Perfect for tracking time off!

Reviewed on 2016/12/02

We have been using TrackSmart for more than 3 years now and love it for tracking time off. The self-service options are great - employees can log in and easily request vacation, etc. and the requests don't get lost amongst all the other email that I receive. I love being able to roll over time when required, and the reporting functions are great for reconciling and reviewing at the end of each year.

Attendance Software Review

Reviewed on 2016/12/02

It has being good. Overall it is a great online software that permits you to control your firm employees absences.

Great product!

Reviewed on 2019/04/07

Tracksmart is great!

Reviewed on 2018/01/10

Easy to use Attendance tracker

Reviewed on 2016/12/02

I love tracksmart attendance. The notes field is the most helpful and the reports are easy to run. I'm an HR department of 1, so this software makes my job easier.

Good Basic Attendance System

Reviewed on 2016/12/15

The system is good- tracks time, PTO etc. but lacks some functionality - such as not being able to approve things via a cell phone, and supervisors not being able to correct employee entry errors.

Wonderful Site, Great Service

Reviewed on 2016/12/02

Truly love this site. Makes tracking time, vacations, anniversaries so easy and mistake free. Would recommend to everyone.

Basic user

Reviewed on 2016/12/02

We only use the attendance portion but find it helpful to have all request done through this program

Wonderful!

Reviewed on 2016/12/14

Our total experience with tracksmart has been awesome. We can easily manage all our employees PTO from one location. Also excited about the ability to track our employees time cards.

Sound Vacation Tracking System

Reviewed on 2016/12/02

The only negative is most of my employees and myself have iMacs or iPads and it doesn't currently work with Safari.
I hope it is fixed soon.
Real hassle, my employees can't put in requests from home. Customer Support said to download Chrome, but most of my employees and myself do not want two browsers on our devices.

Pocket Hercules

Reviewed on 2016/12/19

TrackSmart is EXTREMELY convenient. I researched several companies before landing with TrackSmart and I am pleased with what they offer. Their vacation calculating is my only complaint; it seems overly complicated and does not function well for what I need, perhaps if this part of the service was more customizable? Thank you TrackSmart, you definitely helped my small company when we needed it.

Good attendance tracker

Reviewed on 2016/12/19

TrackSmart is very useful and definitely, helps me track time off for my employees. I would be lost without it. I do wish more features were included for what we pay and it would be nice if the site worked much faster. That's the one thing that drives me crazy. I know it will take longer to open than other websites. Overall, a good product.

Manager - Administration and Operations

Reviewed on 2016/12/02

TrackSmart has saved us from printing and delivering timesheets to over 40 employees every two weeks! You cannot beat the exceptional value that TrackSmart offers. We particularly love the time off request process - it was exactly how we envisioned it. We have been a happy customer for a couple of years!

Attendance Tracking Made Easy

Reviewed on 2016/12/02

We have been using TrackSmart for almost three years and it has made keeping track of employee vacation and sick time so easy. We appreciate the ease of use and the ability for employees to send attendance requests seamlessly.