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isolved Reviews

isolved

3.9 (577)
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Overall rating

3.9 /5
(577)
Value for Money
3.8/5
Features
3.9/5
Ease of Use
3.9/5
Customer Support
3.7/5
75%
recommended this app
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577 Reviews

Alan
Alan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Payroll processing and HR data entry in one place is great

Reviewed on 2023/09/04

The ability to dial for assistance and receive prompt service is quite convenient. Nobody likes...

The ability to dial for assistance and receive prompt service is quite convenient. Nobody likes having to wait until the next payday to get paid. Therefore, an immediate response is useful when adjustments and additions need to be made.

Pros

We like that all of our human resource and payroll data can be entered into a single system. For us, technologically speaking, it was a quantum leap into the future. We also appreciate how safe and accessible it is from any location.

Cons

On occasion, it can be difficult to get your message across. For instance, they want to charge us to make a bespoke report because a system report was updated without our knowledge and is no longer suitable for our purposes.

Response from isolved

Thank you for taking the time to leave this review of isolved. We are happy to hear isolved has been a great resource for your business!

Vinita
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good Timekeeping Platform

Reviewed on 2024/08/22

Isolved give you several ways to view your information. It also gives you calendars within the app...

Isolved give you several ways to view your information. It also gives you calendars within the app which make it easier.

Pros

Easy to navigate through the platform. I like that staff can download geo location inspired app. No real excuses about clocking in. Staff are able to clock in anywhere that is in close proximity to the workplace.

Cons

It is not user friendly. It us not easy to edit items. If you manage employee time, it should be easy and seamless and Isolved is not.

Response from isolved

Thank you for sharing your experience! We appreciate your feedback regarding the ability for admins to make updates on the backend and will certainly take that into consideration for future enhancements.

If you have any specific suggestions for improvements or if there are any other features you would like to see added, please feel free to reach out to us. We are here to support you every step of the way. Thank you for choosing isolved!

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

iSolved Review

Reviewed on 2024/03/12

Pros

Having everything in one place. The ability for employees to clock in at their desk

Cons

Customer service was not good. Getting answers to problems took days.

Response from isolved

Thank you for taking the time to leave a review of isolved! We apologize for your experience with our customer service and that we haven’t met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services.

Melissa
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

isolved Review

Reviewed on 2024/11/20

Overall, my experience with isolved has been positive. There integrations are seamless.

Overall, my experience with isolved has been positive. There integrations are seamless.

Pros

We enjoy isolved products because it saves us time and money to be able to do the things we need to do.

Cons

Their mobile app needs to be more user friendly for employees touse

Matt
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

iSolved Review

Reviewed on 2024/08/30

The platform is generally easy to navigate, which is a significant advantage for both HR professiona...

The platform is generally easy to navigate, which is a significant advantage for both HR professionals and employees. The ability to see exactly what employees see within the system is particularly helpful for HR personnel when assisting users.

Pros

Onboarding. Employee Self-Service. All-in-One Solution.

Cons

Service Response Delays. Customer Support. Time Clock and Time Cards/Time Tracking.

Alternatives Considered

UKG Ready

Reasons for Choosing isolved

Growing business. Need for additional features.

Switched From

Asure Payroll & Tax Management

Reasons for Switching to isolved

User-Friendly Interface. Onboarding. All-in-One Solution.

Response from isolved

Thank you for your review!

Tanya
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

iSolved Review

Reviewed on 2024/08/02

Our experience with iSolved is great! We are so happy with their product and customer service is...

Our experience with iSolved is great! We are so happy with their product and customer service is knowledgeable.

Pros

We thoroughly enjoy iSolved Payroll product. Since switching over to iSolved from ADP we have saved some much time, effort and money with their efficiencies and integrations.

Cons

Can't say I dislike anything about iSolved. They are awesome!

susan
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Love it, BUT

Reviewed on 2024/08/02

I have had all good things to say. Love doing the classes

I have had all good things to say. Love doing the classes

Pros

I do love the system. But see the below

Cons

We go down the next morning after updates

Response from isolved

Thank you for sharing your feedback! We're thrilled to hear that you love isolved. We understand that frequent updates can sometimes lead to outages, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve the platform and ensure a seamless user experience. If you ever encounter any issues, please don't hesitate to reach out to our support team for assistance. We appreciate your support and look forward to continuing to provide you with a comprehensive solution for all your payroll needs.

Kaitlyn
Overall rating
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Isolved Product

Reviewed on 2024/08/05

Overall the process has been great when working with Isolved.

Overall the process has been great when working with Isolved.

Pros

What I like most about Isolved is that it is user friendly and has alot of capabilities for a HCM software.

Cons

Isolved Tax Updates See if there are more features to make it more effective.

Response from isolved

Thank you for sharing your positive experience with isolved. We have noted your concerns about the tax software and tax updates and will explore ways to address these areas.

Lela
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Userfriendly and easy to teach yourself to use.

Reviewed on 2024/08/05

Not bad at all, it was pretty self explanatory just took time to get used to.

Not bad at all, it was pretty self explanatory just took time to get used to.

Pros

Seems pretty user friendly and straightforward.

Cons

Took a little bit to get used to using but pretty straightforward.

Selva
Overall rating
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Too many updates

Reviewed on 2024/08/02

Pros

It is user friendly and easy for clients to understand.

Cons

They have too many updates, which cause a lot of errors and angry clients!

Response from isolved

Thank you for sharing your feedback! We're thrilled to hear that you find isolved to be user friendly and easy for your clients to understand. We understand that frequent updates can sometimes lead to errors and frustrated clients, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve the platform and ensure a seamless user experience. If you ever encounter any issues, please don't hesitate to reach out to our support team for assistance. We appreciate your support and look forward to continuing to provide you with a comprehensive solution for all your payroll needs.

Abbey
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lots of bang for your buck

Reviewed on 2024/02/18

A great value and great customer support.

A great value and great customer support.

Pros

The amount services you get for the cost is a great value.

Cons

The employee interface has two different views - classic and the updated. It’s confusing.

Alternatives Considered

Paycom

Reasons for Choosing isolved

Over all value for what we received. They took a lot of things off my plate and made my job easier.

Reasons for Switching to isolved

Value for the services. It okay not be the most flashy software but it gets the job done.
Ellie
Overall rating
  • Industry: Human Resources
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Bells & Whistles

Reviewed on 2024/02/06

For the base product - the online HRIS where you are doing employee management and payroll...

For the base product - the online HRIS where you are doing employee management and payroll processing, it was very easy to learn. I did not have any training on basic employee management and basic payroll processing and was able to navigate very easitly.

Pros

There are a lot of options for our clients and a lot of customization.

Cons

iSolved can be very complex if clients want to use all of the features. The downfall is that we are required to train our own clients on their products such as Share & Perform. Some of these products may take time to learn.

Karissa
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Product Solutions Specialist

Reviewed on 2024/08/29

All of the staff I've interacted with are friendly and easy to deal with.

All of the staff I've interacted with are friendly and easy to deal with.

Pros

I like that the system is fairly user friendly.

Cons

There are so many small buttons that sometimes it's hard to identify when there is an issue where the problem is.

Response from isolved

Thank you for sharing your experience with us. We're thrilled to hear that our team has been providing great support to you. We understand your concerns about the small buttons that make it sometimes hard to identify when there is an issue. We are continuously working to improve the interface and streamline the user experience for our customers.

Thank you for choosing isolved, and we look forward to continuing to support your team.

Amy
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Time Saving Product

Reviewed on 2024/04/24

Using this platform has saved me valuable time in my daily tasks.

Using this platform has saved me valuable time in my daily tasks.

Pros

Ease of Use in features related to payroll & Time.

Cons

None at the present time, we are fully satisfied

Amy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I couldn't be happier!

Reviewed on 2024/07/23

Love it. I have been nothing but happy with this service.

Love it. I have been nothing but happy with this service.

Pros

Time saving is so important. It saves me hours in compliance for tax reporting alone.

Cons

I love everything about Isolved. There is no drawbacks.

Brian
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

iSolved for a Small City

Reviewed on 2024/07/23

As the system grows iSolved has failed to update many of the smaller functions in their core HRIS...

As the system grows iSolved has failed to update many of the smaller functions in their core HRIS and instead added functions behind a module-based paywalls. Not every organization needs a full module, but many need more that the most basic functionality available with the basic system.

Pros

Isolved provides a comprehensive suite of functions in a user friendly and effective HRIS package. It has never failed to meet our basic needs and still has greater ptontial for use by our City.

Cons

As the sytem greows iSolved has failed to update many of the smaller functions in ther core HRIS and instead added functions behind a moduale based paywa;;. Not everyorganizations needs a full modicle, btu many need more htat the bost basic funcctionality.

Esmeralda
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Efficient Payroll

Reviewed on 2024/07/25

Overall, isolved has significantly improved our payroll processing efficiency and accuracy. It's a...

Overall, isolved has significantly improved our payroll processing efficiency and accuracy. It's a reliable and powerful tool that has made my job much easier.

Pros

The user-friendly interface and efficient payroll processing.

Cons

Administrators cannot upload a profile photo.

Claire
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

iSolved Review

Reviewed on 2024/05/15

Pros

I enjoy the customization capabilities of iSolved. It is also super useful that the system in cloud based

Cons

Many of the features are clunky, under construction and not user friendly.

Response from isolved

Thank you for your feedback as we strive to exceed our customer expectations and continuously add new features and functionality to enhance the value our customers get from using isolved. Please don't hesitate to reach out if you have any questions.

Tammy
Overall rating
  • Industry: Farming
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No regrets!

Reviewed on 2024/07/22

iSolved is really a 1 and done option. Very easy to learn and use in every aspect.

iSolved is really a 1 and done option. Very easy to learn and use in every aspect.

Pros

They are always willing to listen and help us with any questions we may have.

Cons

I honestly don't have any cons...not sure what it would be

Jhavi
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ISolved is a great System

Reviewed on 2024/08/22

Isolved is an all-in-one platform that simplifies HR, payroll, and benefits management. It offers...

Isolved is an all-in-one platform that simplifies HR, payroll, and benefits management. It offers intuitive tools for employee data management and process automation, improving efficiency and compliance. However, it can be costly for small businesses and may require time to learn.

Pros

Isolved offers a comprehensive, user-friendly platform that streamlines payroll, HR, and benefits management. With its intuitive interface, businesses can easily manage employee data, automate processes, and ensure compliance. It's a reliable solution for enhancing efficiency, reducing errors, and improving overall workforce management

Cons

While isolved is a powerful platform, it can have a steep learning curve for new users. Customization options may be limited, and some users report occasional glitches or slow support response times. Additionally, smaller businesses may find the cost higher than expected.

Chryssi
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Solid HRM Platform

Reviewed on 2024/05/31

Overall, isolved has been a great tool for our company of about 150 employees. We utilize the...

Overall, isolved has been a great tool for our company of about 150 employees. We utilize the system for everything from payroll and timekeeping to onboarding and benefits enrollment. There are other tools available that isolved offers, but the pricing is a little steep, so we haven't been able to adopt more of the features at this time.

Pros

Mostly everything I need to run my HR department (of one) is all in one easily accessible place. Isolved is fairly easy to navigate once you really learn the platform, and it does almost everything we need it to do in one capacity or another.

Cons

The constant updates, response time from customer service oftentimes on pressing issues, and the regularity of mobile app issues.

Jonathan
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Isloved Review

Reviewed on 2024/02/07

I have been using Isloved for 3 years now. The Company I work for has been using it much longer...

I have been using Isloved for 3 years now. The Company I work for has been using it much longer than that and we have had a great experience.

Pros

What I like most about Isloved other then the people/employees is, that it is user friendly. Everything that we have implemented is easy to use and usually runs smoothly when setting it up. If we are having issue Isloved is always there to help with a quick call or reply.

Cons

There not much to dislike about Isloved! Right now I would say that I am getting used to using AI. Sometimes it is inaccurate, but overall still works really well.

Debra
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Isolved - a payroll prodcut to slove your needs

Reviewed on 2023/09/06

Pros

The product was so easy to learn and use. There really is no issues. I wish there were more report options and that they are labelled better. Sometime I have to spend a few minutes trying to find the right report for the project I am working on.

Cons

I wish there was better reporting between the time card system and payroll. Also, there have been many times I have had to run two different reports to get the data I need and then create my own report from it. If there was a query that you could download all the info and pick and choose the columns you wanted, it would be perfect.

tina
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great company

Reviewed on 2024/07/22

Pros

very friendly and customer friendly program

Cons

there has not been anything i don't like so far

Aaron
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Comprehensive Payroll Software!

Reviewed on 2024/04/16

Pros

We love that the software has such diverse HR/Payroll options. The ability to have electronic files is such a huge plus! Payroll is a breeze, and can be done in minimal amount of time. Seamless integration with timecards and payroll makes it easy!

Cons

The timeclock/app is not the most intuitive for employees.

Response from isolved

Thank you for your feedback! We're pleased to hear that you appreciate having all your HCM systems in one place. We apologize for the challenges you've experienced with the mobile app. We're actively working to address these issues for a smoother user experience.