dotloop Reviews
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653 Reviews
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dotloop is better for the agent than for the person signing.
Reviewed on 2022/02/03
Some quirks. Such as if you fill out a contact within the loop, then dotloop will only remember...
Some quirks. Such as if you fill out a contact within the loop, then dotloop will only remember the name and email outside of that loop. If you want that contact to be in your system with all their info, then you need to exit the loop, go to contacts, fill out the date, and press ok once and then when the screen refreshes then press save. If you don't press this twice, you won't save the data. But at least when you do this, then all the data for the contact will save. Why this is so and so convoluted, I have no idea. But it's been like this for almost a decade and I've asked about it.
Pros
Much easier to use than zipforms and docusign for the agent.
Cons
Signing for the buyer or seller not near as easy as docusign. There you just press start and it takes you to the next place to sign. Then you click finish. All done. With dotloop the signer must scroll and search for the proper places to sign or fill out. So this is more prone to unfilled documents than with docusign. Also, dotloop doesn't offer the simple date function that fills out the date when it's signed like docusign. You must manually choose a date and if the date is tomorrow when they sign and you filled out today then you have lost time for their termination option because it started when i filled out the date rather than when the customer signed. And because it is hard to get signers to fill out fields, it's almost impossible to get the signer to fill out the date, so it's easier just to guess and fill out the date you think they'll sign.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Generally Effective and Simple to Learn, But Pricey and Not Without Idiosyncrasies
Reviewed on 2023/06/09
At the end of the day, in real estate we just need something to keep us organized and keep up with...
At the end of the day, in real estate we just need something to keep us organized and keep up with the fast pace of modern transactions. Generally speaking, Dotloop allows this to happen via a simple user interface that most clients can figure out. There are probably more features to the software that I don't use (and perhaps, am not even aware of) but for my needs it's just fine. As I described previously, there are some things about it that make me want to tear my hair out, but having identified these annoyances, I'm usually able to avoid them and advise my clients on how to do the same. Would I switch to a different program if something better came along? Probably, in large part because Dotloop is more expensive than many of its competitors, and in the more than half-decade I've been using it, I've never seen the software updated to address some of the same problem areas that have been plaguing it all along. But as I said, it's 95% functional for my needs and I already know how to use it, which counts for a lot.
Pros
There are a lot of e-signature software programs out there right now. Many of these -- including Dotloop -- are pitched as specific to real estate transaction management, although there's no conceivable reason they couldn't be used in other contract-dependent industries as well. Having tried several of these programs, I've now been a consistent Dotloop user for at least five or six years, possibly longer. Part of that is simply because I've come to know the software and it's what I am comfortable using, which ultimately saves me time. But it really is straightforward, with an attractive user interface and great organizational capacity. I love being able to create folders within folders, to re-use Loops when clients return for multiple transactions, and to archive documents that are not being used. Basic functions like document splitting, renaming, saving, sharing and downloading are very easy and work as intended.
Cons
As much as I like the software, it has a variety of quirks that cause me varying levels of irritation. I've learned a few tricks to keep the quirkiness to a minimum, but the program can still be truly obnoxious at times. One of my biggest pet peeves is when another agent wants to share documents with me from his/her Dotloop account; for instance, a buyer's agent sends me an offer for a property I have listed. If this buyer's agent shares it from her Loop (rather than just attaching a PDF to an email) Dotloop frequently creates a brand new Loop on my dashboard -- or worse, asks me to "sign up" for Dotloop because the agent has shared it to some variation of my email address that isn't technically my Dotloop address. So in a best case scenario my Loops become disorganized, and in a worst case scenario I can't even look at the offer unless I make a new account or ask the other agent to re-send. Many agents I know have this very same complaint, to the point where we have started adding comments in our MLS listings that say "Do NOT submit offers via Dotloop; email a PDF instead." Dotloop has some other quirks, including not saving signatures if two parties (say, husband and wife) are signing at the same time from their respective computers or mobile devices. I have to tell my clients "Make sure one of you signs completely and THEN the other one of you can do the same."
- Industry: Real Estate
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Very clunky software
Reviewed on 2020/03/05
This is a computerized solution to a paperwork issue....unfortunately the designers do not...
This is a computerized solution to a paperwork issue....unfortunately the designers do not understand the Real Estate business which varies throughout the country. California is probably the most document-heavy transaction process in the US. You'd think they'd design a system that would work in CA because then it will work for all of the other states.
Pros
I don't have to copy pages of documents for a physical file.
Cons
Can only enter one item per category. But in Real Estate we may have 5 or 6 amendments, 3 contingency removals, etc. In this system, you enter Contingency #1. Then when you have Contingency #2, you must join 1 and 2 together in your computer and then load this new scan which eliminates the earlier submission. How stupid? Why not allow more than one item to be submitted in any category?
Response from dotloop
Hi Kathryn, thanks for taking the time to share your feedback. We're sorry to hear that you've had a bad experience using dotloop.
You can upload as many of any document as needed.
When uploading documents, you are not required to add them to an existing placeholder setup by your broker.
You can upload the documents directly into the Loop and keep them separate from the other copies.
For example, you may upload Contingency #1 and add it to the placeholder. When you need to add Contingency #2, add it to the Loop and do not replace Contingency #1.
This way, you can have both contingencies visible in the Loop.
Kathryn -- hopefully the above info is helpful. Please call into support if you encounter more issues.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lovin Dotloop
Reviewed on 2024/08/14
I have been using Dotloop for as long as I can remember, since day one, my overall experience with...
I have been using Dotloop for as long as I can remember, since day one, my overall experience with Dotloop has been excellent. I use Dotloop every day for business and know the program is very reliable. I have never experienced a glitch or outage. I do not recall ever needing customer support or having a tech issue however I'm confident they would be great if I did.
Pros
The Dotloop platform is easy to navigate, and I can search for any document required in my state. The Document Library includes all required forms; no looking online and downloading to add to my files. Keeping all my files secure and organized for years is no issue at all.
Cons
I don't have any negative feedback. I can't even complain about the price. Having full functionality of the entire program for basically a dollar a day is a bargain.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The top choice for electronic record management, transaction management and storage.
Reviewed on 2021/08/05
I love dot loop for the ease of use for both the customer and the business owner. It is easy to...
I love dot loop for the ease of use for both the customer and the business owner. It is easy to navigate and is available whenever I need to access it. I especially like that I can access it using my phone.
Pros
The software is easy to use with end users able to use the system within a very short period. The learning/educational resource is extensive and the support is available whenever I need them. The Dot Loop support team are very knowledgeable, and guide me through all my questions and needs. This system can be accessed from anywhere including through a phone app 24/7. Additionally records are secure and meet compliance regulations for record management. Ability to customize forms, make templates of frequently used documents, pull reports and more make this a smart choice for businesses.
Cons
Cost is a little high as compared to other electronic systems. Also adding additional users is possible but I wish the pricing were a bit lower if we are already and established user.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Dotloop pricing strategy is missing huge market potential.
Reviewed on 2020/01/23
Overall, dotloop has a much easier learning curve and fits my needs much greater than other...
Overall, dotloop has a much easier learning curve and fits my needs much greater than other options, particularly with in host signing for older clients. It is easy for clients to figure out esignatures and walks them through it thoroughly.
Pros
This software is the most user friendly that I have found for real estate transactions. It offers in host signing which I use all the time. It is so easy to review history and see where I am in the middle of negotiations.
Cons
The pricing strategy is either free or $300. There are so many agent that do not need unlimited transactions. A lower priced option for a limited number of transactions is needed. I help many newer agents that love this software but can't justify $300 when they may only do 20 transactions per year.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dootloop FTW!
Reviewed on 2023/11/17
Overall experience has been phenomenal. My company offers other signing software for free but I'd...
Overall experience has been phenomenal. My company offers other signing software for free but I'd rather pay for Dotloop. That says a lot!
Pros
I like how you can manage multiple projects within Dotloop. I also like how you can handle multiple documents organized within a project. It's been essential for my real estate business
Cons
Logging in! I always forget my password. Lol, honestly, there isn't much to dislike about Dotloop.
- Industry: Real Estate
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dotloop makes my job easier!
Reviewed on 2021/10/12
Excellent would highly recommend.
Excellent would highly recommend.
Pros
Ease and security. Easy communication and collaboration.
Cons
Mobile app can be a bit difficult but works in a pinch.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A happy Dotloop Customer
Reviewed on 2020/06/04
Pros
It works fantastically well for realtors.
Cons
I would love to see the interface a little more updated.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dotloop, the better option
Reviewed on 2024/03/28
Pros
Dotloop takes the extra step in organizing your documents under different "Loops." This helps you stay on task and creates more organization. Plus, they now sync with the MLS.
Cons
Sometimes, clients have trouble finding the email to E-sign because it goes to their SPAM folder. So you just have to give your clients the heads up to look there.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DotLoop is My Go To!
Reviewed on 2022/02/05
Overall, it is my preferred platform!
Overall, it is my preferred platform!
Pros
DotLoop has it all! You can do everything you need to in one system and it is so convenient! Signature platform, transaction management - it is great!
Cons
Sometimes the signature fields and templates can be a little clunky, but with practice you get the hang of it and it is not a large inconvenience.
Alternatives Considered
DocusignReasons for Choosing dotloop
My office wanted a compliance/review feature for more transaction management rather than just a signature platform.Switched From
DocusignReasons for Switching to dotloop
It is the most user friendly platform that works!- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Love it but don't like that Zillow owns it :(
Reviewed on 2021/05/19
It's been great other than the Zillow buyout.
It's been great other than the Zillow buyout.
Pros
I love almost everything about it - there are quite a few features that would be nice to add, but overall it's my favorite
Cons
The thing I like least is that Zillow owns it now. Everyone in my company is leaving DotLoop because of the conflict of interest and the way Zillow has stabbed us in the back as agents. Concerned that our customer's data is no longer private and they are discouraging our clients from using us as professionals. For that reason, I don't know how long I will stay with it. :(
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great for teams & assistants
Reviewed on 2019/09/24
Dotloop helps us stay accountable, dependable, and flexible with streamlined systems.
Dotloop helps us stay accountable, dependable, and flexible with streamlined systems.
Pros
We are a team of three agents and one assistant. We work remotely most of the time and our assistant works from home. Dotloop helps us to all stay in the 'loop' with new listings and sales. We are able to work from anywhere with an internet connection. The phone app allows us to work without a computer! We have the ability to set up custom templates with all of the documents we want each agent to use during all listings and sales. It also integrates with our CRM for easy importing of contacts.
Cons
The app could use some additional features but the lacking features are definitely not enough of a hindrance to keep us from using it on a daily basis.
Response from dotloop
Hi Renee -- thanks for leaving us such a wonderful review! It's great to hear how the mobile app is helping your team manage your transactions.
And we're thrilled to hear that you're connecting dotloop to your CRM to streamline the transaction management flow. Helping you integrate with other real estate software is a priority here, and your review reaffirms the work we put into our API efforts and partnerships.
Thanks again Renee!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Real Estate
Reviewed on 2020/02/04
Overall experience has been exceptional. The cost/benefit is spot on. Affordable and easy to use....
Overall experience has been exceptional. The cost/benefit is spot on. Affordable and easy to use.
It is truly the only product that I have been able to use with confidence on my phone. Living on the Lake of the Ozarks, we are out on the water all the time. I could not imagine trying to do my job without this product.
Pros
I am not very tech savy, and frankly just scared of technology. Dotloop is super easy to use on my laptop and also my phone. I like the fact that all parties get the information at the same time and can sign whenever, it does not have to go in order like some. I also really like the ability to see where things are at with the activity button. Customer service has been amazing. I have never had that over long wait. The reps have always been English speaking and well educated, easy to talk to and understand, and they understand me.
Cons
I wish I could get the same benefit from the software as a single user, that teams get.
I would like to have folders for buyers and sellers that house the same 4 documents that are needed on each. I would also like ability to put old loops into folders.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Dotloop is a Must Have for Realtors Everywhere
Reviewed on 2022/03/25
Dotloop is an excellent program for real estate transaction management. It enables a Realtor to...
Dotloop is an excellent program for real estate transaction management. It enables a Realtor to create a Loop (like a folder) and manage the real estate deal or prospect from beginning to end. It is intuitive, user-friendly and simple to learn. Dotloop has everything a Realtor needs to create documents, get them signed, and ready for compliance review, all in one easy program.
Pros
Dotloop is easy to use and has features that Realtors cannot live without. From drafting forms with ease to collecting electronic signatures to compliance, Dotloop has it all. Dotloop integrates easily with many other Realtor software programs and tools. And, Dotloop is a much better value when compared with competitors.
Cons
Areas for improvement - the ability to search for a loop by Contact name, the ability to do reporting, the ability for two or more signers to use the same email address for e-signatures. Often times couples or family members share an email account. Asking a buyer or seller to create another email account for the purposes of signing often results in a long explanation and frustration on the part of the customer.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Use it everday
Reviewed on 2020/10/09
I have found dotloop pretty easy to use. I appreciate having templates at my fingertips and that I...
I have found dotloop pretty easy to use. I appreciate having templates at my fingertips and that I can create folders within each file to keep documents sets separated and me, better organized.
Pros
Dotloop has made this realtors life a little easier in being able to access all the templates I need for my mls system. Every form I could need is readily available and for the most part, my clients have found it easy to navigate.
Cons
Titles on templates - I would like it if the title popped out as I scrolled over them. Sometimes the only way I can find a specific addendum that I don't regularly use is by adding it to my file so I can see the full name of the document (and then archiving the unused documents afterwards). Also, on some documents the signing portion is automatically filled in and I don't want it to be (the Radon response is automatically set up so the client can sign every line, this has caused problems if I miss removing one - I don't know if this is something that's been set up by my mls or dotloop has done automatically though).
Response from dotloop
Hi Martine, thanks for taking the time to share your detailed feedback on dotloop, especially the area where you'd like to see improvement around titles on templates and the signing portion. I'll relay your feedback to our product team.
Thanks again!
Nick Wright
Customer Marketing Manager
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DOTLOOP REVIEW
Reviewed on 2019/11/05
Great to use and easy to use. I Love I can set up my own groups for forms such as listing folder...
Great to use and easy to use. I Love I can set up my own groups for forms such as listing folder and buyer folder and all the docs are right there that I need for a transaction. I love that I can attach PDF files to send to folks who are not in the system.
Pros
I like the ease of use and how the forms autopopulate. I like that when a client signs it automatically comes back to me in the system and I am notified.
Cons
It is great system and I would not change anything as it has worked out very well for myself and my clients.
Response from dotloop
Hi Shelia, thank you so much for taking the time to share why you like using dotloop to get your real estate deals done!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DOT LOOP is the best!
Reviewed on 2020/04/27
I have found customer service to be exceptional! I always get my answers.
I have found customer service to be exceptional! I always get my answers.
Pros
This is the most user friendly signing system I have used. I am always so relieved when I find the agent on the other side of the transaction also has DOT LOOP.
Cons
I do not like that I lose all my contacts and contracts if I switch brokerages. You must rely on the previous broker to allow the transfer of "MY" information. There is a work-around. I paid $10.00 to another service which allowed me to transfer all that information BEFORE my previous broker shut me down.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Great Tool For Contract to Close
Reviewed on 2019/12/04
Overall, we were very happy with this system. The only reason we switched to docusign as a company...
Overall, we were very happy with this system. The only reason we switched to docusign as a company was because Keller Williams did not want to be associated with Zillow, and Zillow bought out dotloop.
Pros
The system is very easy to navigate and use when preparing documents and sharing them to clients for e-signatures as well as cooperating brokers.
Cons
We experienced this very infrequently, but there were times when the system would glitch and lock the client out from signing a document. I think it was due to the document originator still being logged in or open on that document.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I Like Efficiency.
Reviewed on 2020/01/16
The main benefit is the efficiency and professionalism I wrote about above. I can get more...
The main benefit is the efficiency and professionalism I wrote about above. I can get more transactions done with less effort, which gives me more time to develop more business.
Pros
My clients like the results we get with Dotloop, and when my clients are happy, I'm happy. Specifically, I want to make the most of each minute of my workday. Dotloop makes it possible for me to prepare real estate documents such as Listing Agreements and Purchase & Sale contracts and get them to my clients for their electronic signature in a matter of minutes. My clients never have a problem with the signing, and I have documents back just as quickly as I sent them out.
I like the feature that allows me to add documents from my files and then add text and signatures to those documents. I think typed text looks much more professional than handwritten text, and if you saw my handwriting, you'd agree.
Cons
If I could come up with a legitimate suggestion to improve Dotloop, I wouldn't hesitate to share it, but I can't think of anything I don't like about the software.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good for management
Reviewed on 2020/09/23
It’s probably my second favorite in terms of the digital signing experience but my favorite for...
It’s probably my second favorite in terms of the digital signing experience but my favorite for management features
Pros
It works very well for document management and transaction management.
Universal support with large brokerages
Cons
Zillow related
The signing experience is good but not as good as DocuSign
Some features are hidden and not easy to discover
Response from dotloop
Hi Eric, thanks for taking the time to share your feedback on dotloop.
Best,
Nick Wright
Customer Marketing Manager
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Dotloop saves so much time and money
Reviewed on 2018/09/02
Dotloop has saved us so much time and money, and I could not imagine ever having to go back to...
Dotloop has saved us so much time and money, and I could not imagine ever having to go back to getting signatures the old fashioned way. In addition, both myself and my boss can access documents from anywhere we have an internet connection, so it has kind of acted as a cloud server for us as well. Overall, I really love this software, it has made my job so much easier.
Pros
I work as a transaction coordinator for a real estate agent, and Dotloop has revolutionized the way we do business. The best feature of this software is the ability to digitally sign paperwork, which saves us so much time and money. Many times, we go back and forth negotiating a contract, and we need initials and signatures each time we make a change. Rather than having to physically meet up with clients, we are able to acquire signatures quickly and easily via email.
Cons
Sharing a loop can be confusing. I rarely share my loops with other agents for fear of them having access to and changing things they shouldn't and vice versa.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Loop Lover?
Reviewed on 2021/05/26
Frustrating to learn the loop process from the beginning. Others creating loops that did not link...
Frustrating to learn the loop process from the beginning. Others creating loops that did not link to mine (because they named it slightly different)
Pros
Pretty easy to be able to email to the loop. Once learned and sharing loops with other users in the dotloop family. Keeping everything in one place!
Cons
Original documents once signed are the originals. It doesnt keep the copy for you, so when you have a slight change, it erases signatures and then you amke the change and email back out. Would be nice to keep that and still be able to work on your drafts
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Document Signing Out There!
Reviewed on 2019/08/06
I use dotloop to run my real estate transactions. Clients love that I can send things directly to...
I use dotloop to run my real estate transactions. Clients love that I can send things directly to their phones for an instant signature.
Pros
I love dotloop! It is incredibly easy to use and accurate! Can't say enough good things about it.
Cons
My only complaint is they are no longer working with Keller Williams after this month. I'm going to miss having access to it and have even considered paying for it personally.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
No need to carry files with me & What a time saver
Reviewed on 2020/04/21
I have great experience in getting any questions answered when I called in
I have great experience in getting any questions answered when I called in
Pros
No need to print, easy to get documents signed and the best thing is everything is available to me 24/7 as long as I have my phone, iPad or computer.
Cons
I wish I had gotten it sooner. I no longer have to drive all over town just to get a client's signature.