Microsoft Outlook

4,5 (1 440)
Email & calendar software

Overall rating

4,5 /5
(1 440)
Value for Money
4,4/5
Features
4,4/5
Ease of Use
4,4/5
Customer Support
4,1/5

91%
recommended this app
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1440 Reviews

Nicole
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Outlook is the best email I've had for business.

Reviewed on 2022/06/11

If I had a large corporation I would probably use a paid version of Outlook for our company email.

Pros

the clean interface and since it was a paid version there were no ads either!

Cons

sometimes I don't like using things made by Microsoft...

Alternatives Considered

ProtonMail

Reasons for Switching to Microsoft Outlook

More mainstream and streamlined for business.
Thien
Overall rating
  • Industry: Education Management
  • Company size: 5 001–10 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

The email software enhanced by the MS Office suite

Reviewed on 2023/02/23

Pros

Emails and contacts are synced seamlessly across my devices. Integration with other video collaboration and to-do programs is readily there. The price is also reasonable, given that I got it as part of my MS Office subscription.

Cons

Searching is not always exhaustive (this can sometimes be solved by trying a different keyword or weirdly enough, switching to the web version). Sent notification is pretty obscure. Very rarely, I send an email, believing that it has already been sent, only to discover the next time I check that it's still in my outbox.

Alternatives Considered

Gmail

Switched From

Gmail and Yahoo Mail
Verified Reviewer
Overall rating
  • Industry: International Trade & Development
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

A lot of features in one

Reviewed on 2023/02/01

Pros

With Microsoft products, you are always getting an all in one deal. I can check my notes with this mail software and the mail is categorized by way of importance. Notifications are timely and you can access other Microsoft apps right from Outlook.

Cons

The layout of the platform can be confusing to first time users, it is a bit much and could be more minimalistic.

Ben
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Much better than it's reputation

Reviewed on 2023/02/23

It allows us to organise e-mail and flow it into our other processes well.

Pros

It's pretty easy to use and, as you'd expect, integrates incredibly well into the Microsoft eco system. For example; I can flag an email in outlook and it shows up on my ToDo list app with all the info pre-filled.It has an extensive feature set and is a lot less clunky than it used to be, especially on mac/iOS where it's improved massively lately. You can create meetings in the calendar and have it automatically create and send Teams invites for those meetings if they're virtual without leaving outlook.

Cons

It can at times suffer from the usual Microsoft issue of toggles galore. Everything has a setting, which can be good, but also is sometimes just too much choice for the sake of it!

Alternatives Considered

Thunderbird

Reasons for Switching to Microsoft Outlook

Features, price, integrations.
Stefany
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Best email software!

Reviewed on 2023/02/23

Awsome experience! It has many tools at the time you are writing an email

Pros

If you need more than one templete this is the correct software for your company. Its easy to easy to use, user -friendly and it has many tools that will help you to organice

Cons

It could be better if at the time you want to look for an old email it appears. That would facilitate

Ryan
Overall rating
  • Industry: Political Organization
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Used for Years

Reviewed on 2023/02/22

Pros

I have always used Outlook, even before my career working for a politician. It is easy to navigate and organize my emails and it is certainly the email platform I prefer most. I also avidly use the calendar with colleagues.

Cons

I find it difficult to search (i.e. too many results to look thru when searching for something specific).

Chase
Overall rating
  • Industry: Religious Institutions
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 2.0 /10

Outlook is well known but underwhelming

Reviewed on 2023/02/06

It has been good overall and I recommend it over iOS mail platform any day.

Pros

It’s tried and true. It has been around forever but there’s so much more you can do yet so little time to figure it all out.

Cons

As you use it you wish you were so much more knowledgeable but you probably won’t take the time to learn all of it so use it for the basics.

Alternatives Considered

Gmail and Yahoo Mail
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outlook is so seamless to use

Reviewed on 2023/02/01

Overall, I love using it every day. The calendar and scheduling is my favorite functionality.

Pros

What I love about Microsoft Outlook is that it is so easy to use. The User Interface is very simple yet lets you manage your inbox in a lot of ways. The calendar is what I use every day. It also has a lot of filters.

Cons

Might require a specific OS so it can run smoothly on your device. Also, it might get costly vs Gmail or other free alternatives

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Old school, but gets the job done

Reviewed on 2023/02/22

Pros

* Get your emails and notifications without opening the browser* Easy to get started on a Windows machine* easy to manage multiple inboxes

Cons

* Issues as client on Linux* Lack of modern UI

Verified Reviewer
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

Use only if you have to

Reviewed on 2023/02/23

Pros

The best thing outlook has going for it is the full integration with other Microsoft Office products.

Cons

Emails constantly stuck in the Outbox, filters don't work properly, search is a joke (good luck trying to find an email even if you know the keywords, sender and subject). Slow and unfeasible for daily use, but unfortunately some companies still use it, so we have to adapt.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Outlook 356 (Desktop App )

Reviewed on 2022/09/30

Compared to other email clients and even Outlook Web, this version (Outlook desktop) provides a lot of power and since it is bundled with the other apps in MS Office 365, using it is a no-brainer. We use it mostly for general business emails and receiving notice of store orders. We have used it for bulk mailing but it is not the easiest to use for that.

Pros

It is easy to use for end users; allows for extensive customization; allows for integration with MS Word and Excel; allows easy, attractive formatting of emails.

Cons

Some features are only available depending on what type of email server is managing your service. For instance, you cannot easily just "turn on" an out-of-office auto-reply unless your email comes from an Exchange server. If you are on an IMAP or POP server, you have to create a rule using a template email and it's much more involved. It can have trouble searching large mailboxes. It does not like running the same account/profile on more than one PC (emails visible on one are not always available/visible on the other).

Alternatives Considered

ProtonMail and Thunderbird

Reasons for Switching to Microsoft Outlook

Stability; availability in MS Office which we already used; can use with any email hosting provider.
Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing solution for emails

Reviewed on 2022/03/04

The experience with Microsoft Outlook has been very amazing. Important emails and tasks are much more organized than the other providers

Pros

- Easy to manage important emails, have the application for the complete device eco-system Phone, Dekstop, IPAD, etc.
- Easy to search emails by content and title
- Makes meetings and tasks easy to manage, the daily morning, we get emails for reminding of emails related to tasks, and the meeting and links automatically get marked on the calendar

Cons

- The automated marking on the calendar sometimes becomes annoying when the meetings are unwanted
- Faced the downtime twice.

Alternatives Considered

Gmail and Yahoo Mail

Reasons for Choosing Microsoft Outlook

- Doesn't provide options for many customizations - Services cannot be managed in-house - Limited Storage options

Switched From

Gmail

Reasons for Switching to Microsoft Outlook

- Easy to use - Customizations options
Jordan
Overall rating
  • Industry: Retail
  • Company size: 501–1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product, but could be more stable

Reviewed on 2020/08/26

Outlook is a great product and becoming more so all the time. It is the productivity application that our business can't live without. The feature updates in Outlook tend to introduce issues unfortunately. The Shared Mailbox experience could be improved, it is common to see Outlook become non-responsive when switching between shared mailboxes, even on high end computers and gigabit internet. The features and ease of use are really what make Outlook great.

Pros

* Constantly Evolving Powerhouse of features and functionality
* Dark Theme = love
* Focused Mailbox
* AI Driven daily summary driven by Cortana
* Hundreds of App integrations via Marketplace or 3rd party
* Robust Rule and Tagging/categorization ability
* Quick Steps help apply multiple actions to messages
* Scheduling of messages
* Devloper and customize templates
* Visual Basic advanced development
* Shared Mailboxes
* Group Mailboxes (Channels) that allow team collaboration and follow up
* Favorite your inbox and often accessed folders
* Team, Planner, and Personal Calendar all in a single overlayed view
* Scheduling and Meeting assistance
* Tasks, Contacts, and Sticky notes
* Search emails using filters and key phrases

Cons

* Microsoft's new release and development schedule is great for the addition of new and useful tools but is causing stability issues. It is common to have to repair Outlook and Office applications after a feature update.

* Adding shared mailboxes often causes Outlook to run slowly.

* Some serious optimizations are needed in the sync process to prevent Outlook hanging. I have to disable Downloading of Shared mailboxes, which is enable by default, on every computer Outlook is installed on

Alternatives Considered

Google Workspace and Front

Reasons for Switching to Microsoft Outlook

Power and Features. If Microsoft can optimize and add easier to use collaboration functionality we will continue to use Outlook indefinitely.
Suraj
Overall rating
  • Industry: Retail
  • Company size: 5 001–10 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Connecting People Together Virtually

Reviewed on 2022/05/05

Microsoft is a lifesaver for every professional whether it comes to being an awesome email client or an instant meeting/calendar scheduler, In a world where we have moved away from physical paper and files, this is the one-stop solution for maintaining that communication chain.

it is not software but a revolution for connecting people together. It keeps the communication chain unbroken.

Pros

The Best Features

1. Light Weight Client application for both mobile and desktop helps seamless integration with any number of email accounts
2. Integration with Microsoft Teams best for scheduling online meetings and custom reminders are very helpful
3. Calendar is a great feature that helps us manage the time and schedule things without conflicting with others
4. Integration with third-party plugins
5. Automatic replies & mail recall is the hidden gem of this product
6. Offline availability

Cons

The UI keeps on changing and it becomes difficult to find the options that we use as their placements are frequently changed, Microsoft should avoid changing it too often or at least keep things /Proper Icons in place. Else we end up googling for existing features after every update

Lydia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5 001–10 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

User-friendly email/calendar software

Reviewed on 2022/07/07

Pros

I find Outlook to be very user-friendly email/calendar software, coming from someone who has used Google email/calendar products in all of my previous roles. It was simple to learn how to use it and I like that I was able to download the Outlook desktop app on my Mac. This allowed me to integrate my other email accounts and calendars to have all of my email accounts in one place and also sync my calendars in one place. I'm all about efficiency! I also actually like having desktop notifications which you don't get when using the web version of Outlook, though that is an option.

Cons

One thing I do not like is how email threads appear in my inbox differently depending on whether I am using a Mac or PC. This is difficult because I work hybrid and when I am in the office, I use a PC, but I use a Mac when working from home. The Outlook app is a little different in general on a Mac vs PC, understandably so since it is a Microsoft software, but it would be helpful if the features and overall experience were more streamlined to be the same across different operating systems as this would make the experience more consistent.

Eslam
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best email service

Reviewed on 2022/05/05

It is the best email service to use. With many options to help with productivity like focused inbox and how easy it is to use, you just have to love it. It is everything you except from Microsoft.

Pros

Outlook is one of my favourite email services. It is easy to use and the design is really nice and also customisable. It gives more free storage than you would normally need and I haven’t had the need to buy extra storage. Has the option to create custom domains for your company. Focused inbox makes it easy to only see the important emails and not get distracted by unimportant ones. The read my emails helps me stay updated even when driving.

Cons

I have nothing bad to say about outlook, I have really enjoyed using it and can see myself using it in the future.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product if you use M365!

Reviewed on 2022/05/12

Great email service! love the M365 integrations!

Pros

Great integration with M365 ecosystem. I can integrate all the emails with my teams apps and provides a seamless transition between apps. Great email archiving features. I love the spam blocker as well.!

Cons

I don't like the UI/UX. It is too complex and not easy on the eyes. Browser version is fine. but mobile browser is not very user-friendly!

Alternatives Considered

Gmail

Reasons for Choosing Microsoft Outlook

M365 provides better features, and it came bundled with gmail. (storage is better)

Switched From

Gmail

Reasons for Switching to Microsoft Outlook

M365 provides better features, and it came bundled with gmail. (storage is better)
Manelisi
Overall rating
  • Industry: Security & Investigations
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Microsoft Outlook is the best!

Reviewed on 2022/07/08

My overall experience has been really great. I really love that the Microsoft Outlook calendar assists me in remembering all important tasks. I can also easily integrate with other products, which makes it convenient.

Pros

I love that it keeps all my emails well organized. I also love that I do not have to worry about spams as it automatically filters them out. Microsoft Outlook offers a wide range of features compared to other products, which makes it more interesting and fun to use.

Cons

I do not have any cons as it is very simple and easy to use.

Anamaria
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great for Work

Reviewed on 2022/09/09

My overall experience with Outlook is great and helps me stay professional as a freelancer. It also helps save time because I can send mass-emails from Word just using my contact list (in Excel) without having to send one by one or adding people in BCC.

Pros

It's definitely the professional tool to go with for work. What I love the most is being able to add rules and categories by color.

Cons

There is just one thing that I would recommend to be updated: being able to drag and drop photos into the body of the email instead of being attached. It works on the web version but not on the desktop-installed version.

Waleed
Overall rating
  • Industry: Construction
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best suitable method for all needs to manage and organize e-mail

Reviewed on 2022/04/23

Microsoft Outlook enables us to manage e-mail and organize meetings with high efficiency. The team keeps in touch and enables them to exchange messages quickly and get a complete picture of all updates.

Pros

Microsoft Outlook is easy to use and contains calendar, contacts and all the tools you need to manage everything related to your email in one place. Microsoft Outlook increases interaction with email, and you will be able to send messages in distinctive formats due to the strong integration with the rest of the Office applications, which makes it easy for you to insert texts and tables Format it as you wish. I love how email addresses are logged, adding notes, and scheduling meetings in simple steps. One of my favorite features of Microsoft Outlook is the ability to plan to send emails at specific times, it can also have meetings, tasks and contacts on many windows, which can be an excellent system for managing tasks between different employees who can delegate productivity throughout our company . I trust their security and the layers of protection they provide for data.

Cons

I don't think there's anything I dislike about Microsoft Outlook, it's easy to use and all the tools are crystal clear and designed to suit all needs.

Verified Reviewer
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

MS Outlook vs the rest

Reviewed on 2022/08/17

I really hate GMail, I think the UX is horrible, and Thunderbird is okay but a bit confusing and not so good with text formatting. I think Outlook has all the features I need and the UX that I feel more adequate, although of course this is a very personal issue.

Pros

I use Outlook, a lot. It's always open, I'm always emailing and receiving emails. I have tried Mail from MacOs, Thunderbird and a bunch others, and I have to say Outlook is the one I feel most comfortable with. It's easy to use, has all the features that I need and it can be personalised a little bit to accommodate for almost anybody.

Cons

The only con is that you have to pay for it, as opposed to GMail, Thunderbird, etc. But this is probably the piece of software I use the most and I spent most time with, so to me it's okay to pay for it.

Alternatives Considered

Gmail and Thunderbird
Aslam
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fast and reliable email service.

Reviewed on 2022/07/20

Overall very well performance observed for our organization through using outlook, friendly support and recommended for mail management.

Pros

The Outlook features and its user interface is just awesome, I like the new stacking option in the interface for important or emails with different categories. Easy to access the mail service and friendly support for customized subscriptions of the application. The scheduling option is quite good and mobile access of the mails is very useful at the times.

Cons

The looks and feel of outlook is very likeable but only thing i feel is for mobile application this could be improved and some more text formatting options could be included to ease the work even more.

Rosie
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Our go to email App

Reviewed on 2022/05/10

Overall the experience is great and our go to for checking my business emails as well adding our clients admin emails for their websites so we can have it all work from one system to make it easier to stay on top of any website issues as well as any critical updates etc that need to be done.

Pros

Setting up server based emails is simple and easy on outlook and unlike Gmail, their fetch rate is faster. We also get to determine for ourselves as a business what goes to spam and what stays in the inbox. It allows us to be in charge. We like the integrations with other software we use like Zoom and Calendly. Also mobile access is a plus for when we are on the run. Integration with Hub Spot is also very useful. We also like that we have a booking system in place that will allow us to schedule our free appointments.

Cons

The online browser version is different from the App and this is annoying. Once you get accustomed to the computer App the online browser based version seems clunky and inefficient. It would be great if we could get stats on our emails as well as if it auto added or asked if would like to add contacts that we email several times.

trinidad de jesus
Overall rating
  • Industry: Printing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It lacks security but it's good

Reviewed on 2022/09/03

Apart from the security problem that my experience had, it was very good. I even continue to use it, but for personal things and not for business things since I avoid risks.

Pros

It has very good integration with all Microsoft products, it works wonderfully with several platforms, the handling of files and emails is excellent.

Cons

Serious security flaws, if they are not Microsoft products it is a headache to connect them.

One of the reasons I stopped using it was due to several vulnerabilities it had which exposed a lot of my information. Now they have corrected most of them but at the time I did not have any support from technical support.

Alternatives Considered

Gmail
Tanuj
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best app for organizing your emails, events etc

Reviewed on 2020/12/22

I am overall satisfied with the product. I feel that there are a lot of features provided which are helpful to organize mails and other stuff. There are integrations with the word and Excel which makes things much more convenient as you can just preview the materials attached without downloading any additional software for the same. There is also an integration with One Drive in case you want to attach something which is more than the allowed size.

Pros

My company and my university has a tie up with Microsoft products. So, we have Outlook as our email client. It's very helpful in organising emails and customising the email firewall to remove spam emails. Additionally it has integrations with all of the best Microsoft products like Word, Excel, One drive which makes it much more convenient and efficient to use. There's also a mobile application for Outlook where we can keep two different accounts logged in which is a very handy feature for me to stay updated with all the emails and my schedule.

Cons

There are a few desktop features which are only available to paid users. The email organization features could be more helpful if they were like Gmail.