athenaOne Reviews

We love all the features AthenaOne has to offer.

Not being able to send faxes without attaching it to a patient.

The name I guess. The purple color them is also pleasing

The frequent and unpredictable downtimes (including on Monday afternoons during rush hour) and the turtle-speed customer support that may as well not exist.

intuitive, easy to use, all features in one product

format of the medical history sectioon and lack of matching patient self-check in answers with history

The system is very user friendly once your set up is complete.

Set up is very time consuming, not very turn key.

Very efficient, fast, and sleek software for internal employees to use. It also allows customization which is fairly rare. This goes over most reports, and letters, as well as formatted templates.

Recent changes to make AthenaOne more efficient have kind of backfired. It becomes very difficult to navigate individual client charts.

Continuous improvement of product and its integration offerings.

The report builder is abit cumbersome and difficult to use.

Athena was very user-friendly, and organized clients effectively

It was more geared towards medical notes; some features needed for therapy notes were difficult to work around

User friendly and all the improvements and updates Athena continues to make.

Pharmacy prior auths - they seem to be a problem in several of our tablespaces

Easy to use and communicate with healthcare providers. Provides easy access to health records, test results, and messaging.

Email notification lag. When you receive a message from your doctor, they will send an email to notify you, but the email comes hours after you've received the message.

The EMR was initially easy to set up. The billing functionality was adequate at first

Any requests for improvement are completely ignored. For instance, from the start we were told that an android app was just around the corner. That is still their position 13 years later....it will never happen. We are just told to "put it on the suggestion board". However, the reason for my review today is that the price has suddenly jumped in a huge way. Even though we have been told that the price (Percentage of GROSS collections) will drop over time, they have just raised the percentage that they take again. This is being blamed on "inflation" but obviously inflation alone will increase their withholding since they are on a percentage of collections basis. They in fact are just taking a bigger piece of the pie. Totally dishonest. And it is being done against our will, with no contract negotiation.

Ease of use, there are many capabilities for customizing based on my practice's needs.

n/a. There has not been any issues that I can mention for this question.

Billing is fairly easy to work through and train on. Navigation is alright, but there could be some shortcut implemented.

You pay for both the program AND athena employees to work your claims. They honestly don't have the skills and knowledge to effectively manage the AR.

Accessibility and user friendly options for all users

Development roadmaps/releases were a little slow but glad they have picked up significantly

The ease of use, ease of charting, ease of e-prescribe

Setup cost is insanely expensive. Also, telemed is strange.

Reliable, seamless integration, user friendly , excellent customer service

I don’t have cons yet, it has a great customer service.

Billing ease, reporting, functionality and customer service.

Level of growth and capacity level of As the company grows may be limited.

Quite a few of our clients currently use this system. With out lab being able to integrate their current patient system with our ERM, our clients do not have to worry bout relearning a whole new system or transferring anything.

I do not have any cons about athenaOne at this time.

Consistent platform across organizations

Referral process internal treated as external and future orders are not configurable

Ease of use and ability to locat3 and share payment records electronically

Collection follow-up and payment posting needs improvement

I like the easy use of the system and learning modules.

I dont like that my manager has to call to update the system with any new forms

Easy to use for the most part, not difficult to train others on.

Does take some time to get use to, but nothing crazy.