Sailthru Reviews

Sailthru

Marketing automation for e-commerce

3.5/5 (6 reviews)
Mel W.

Not Bad made job easier!

Used Daily for 1+ year
Reviewed on 2019/03/31
Review Source: Capterra

Pros

I loved being able to build have everything together and use it simultaneously. I was able to keep track of my customers so much easier.

Cons

It seem to slow down my system. It was boggy

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

A very important tool for a newsletter-focused company

Used Weekly for 6-12 months
Reviewed on 2017/12/07
Review Source: Capterra

Pros

This software lets our company run all of its newsletters for our various properties, and is extremely flexible in separating out our lists. It's also been helpful for maximizing our send rates and minimizing deliverability issues with the email services providers. Their customer service knows what they're doing, and they often run webinars to help further optimize and use their many features.

Cons

The double verification to sign in can be a bit annoying. I'm also not sure if the clicks data from the heatmap is 100% accurate some of the time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Brenda M.

Great platform but needs improvement in customer service

Used Weekly for 1+ year
Reviewed on 2018/11/20
Review Source: Capterra

Pros

Ease of use, constant updates, a lot of training and webinars available

Cons

Not enough personalization, reps need better customer service Skills

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Tobias W.

Unsatisfied with reliability of product & customer service

Reviewed on 2014/12/05
Review Source: GetApp

The feature set seems (and is) very good - split-testing transactional emails; very intuitive email nudge systems; personalized send time; etc. We have experienced almost constant problems with the reliability and bugginess of the product: uploads and downloads get stuck often, reports don't run correctly often, we had (single) incidents where code in subject lines wasn't resolved correctly and even twice that we weren't able to send campaigns for 2-3 days. That's an absolute deal-breaker in my opinion for an email marketing tool, paired with the fact that they are not seeing that as a problem and are not willing to work with you on considerations for their fall outs. It takes their support/sales staff at times week to get back to you.

Erica S.

Rating only

Reviewed on 2016/01/31
Review Source: GetApp

Rating breakdown

Value for Money
Ease of Use
Customer Support

Arush S.

Important for tracking progess of newsletters

Used Monthly for Free Trial
Reviewed on 2018/10/15
Review Source: Capterra

Pros

Simple and easy to use user interface

Formatting display looks with charts and graphs included
Gets better results in case of analytics and content managing

Cons

Customer support is ok(delay in getting reports for issues
Provision of filters(date created,modified,newest etc) is required in finding old records

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

6.0/10