Momentum

4.6 (88)
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Cloud communication & collaboration solution

Overall rating

4.6 /5
(88)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support
4.6/5

93%
recommended this app
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88 Reviews

Verified Reviewer
Overall rating
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

G12 Communications provides great support

Reviewed on 2022/10/18

Pros

G12 Communications can be a cost-effective solution for customers that want to transition to MS Teams but may not have the in-house resources.

Cons

There is a lot of pre-migration planning and calls that you need to do to ensure a smooth transition.

Reasons for Switching to Momentum

G12 Communications is dedicated to providing excellent services and support.
Ian
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great phone system

Reviewed on 2023/05/26

Pros

Phone system has excellent performance for standard functionality. No downtime in the past 5 months. Support team is located in the US which makes them easy to work with.

Cons

Setting up advanced features has been challenging. G12 has been able to accommodate all our requests but it takes a lot of back-and-forth. Configuring some advanced features on extensions is difficult.

Reasons for Switching to Momentum

Functionality for priceLocal presenceUS based support
Jessica
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

First review

Reviewed on 2022/12/06

It was my first time calling to G12 communications since starting, failed to mention that I would...

It was my first time calling to G12 communications since starting, failed to mention that I would be charged for a voicemail and didn't get my question answered. I need to call a few times and I hope that the issue is solved.

Pros

The software overall is good, it's easy to read and look at when you are trying to find a call.

Cons

Not be able to set up a greeting on your own.

Laura
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bye-Bye Mitel - Hello G12!

Reviewed on 2022/11/04

So far we are delighted!!

So far we are delighted!!

Pros

Everything!! Having used and been the administrator for a Mitel system - G12 is like turning in your old beater car that consistently would breakdown for a slick new ride! Easy to use, program, train, so many options for call handling. As the administrator - it's easy to assist employees with personalizing their set-up and assist with options. Fast and not complicated at all - I am able to bounce in/out of the manager portal in seconds.

Cons

wrap-up mode - needs the ability to know when someone is in wrap-up mode. This is for those that are not in the call center group. There is no indicator that shows the person is busy when in wrap-up mode - just on the phone (red) or available (green). Maybe a nice blue color would indicate the person is in wrap-up mode.

Alternatives Considered

Intermedia Unite and RingEX

Reasons for Choosing Momentum

Mitel gave up and sold to RingCentral. We vetted 3 companies including RingCentral and found G12 to meet all our needs - and was by far the best system for all the different scenarios our company requires.

Reasons for Switching to Momentum

overall - met our needs... we knew what we wanted and they could provide it. Seriously, we really vetted all the companies we looked at and took them to task. G12 hands-down was easy overall. We had such a bad experience with Mitel we knew exactly what we didn't want and what we wanted.
Roger
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

G12 Services and use

Reviewed on 2022/11/29

I have found both sales and implementation services very responsive.

I have found both sales and implementation services very responsive.

Pros

G12 was a very easy integration of CloudPBX and our Microsoft Teams integration of voice services. Very easy to handle adds, moves, deletes in management while the end user experience is virtual, so not tied to any location, just available Internet anywhere in the world.

Cons

They do not currently provide IVR services within their platform, so Call Centers users need alternate options.

Alternatives Considered

Ooma Office

Reasons for Choosing Momentum

Microsoft Teams integration needs.

Reasons for Switching to Momentum

We have used G12 Communications for many years for SIP trunking services. Our existing relationship make this transition very easy. Also G12 is based in our geographical area and peers on our regional Fiber network provider.
Raymond
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

G12 is a great product for any size office!

Reviewed on 2022/10/10

G12 has been great to work with, their implementation and support at key to their success!

G12 has been great to work with, their implementation and support at key to their success!

Pros

G12 value proposition is one of its greatest selling points, you get all the critical features without having to commit to a whole collaboration suite! You can pick and choose the features that are most critical for your needs!

Cons

The base mobile app needs to have additional features!

Alternatives Considered

8x8 Work and RingCentral Engage Voice

Reasons for Choosing Momentum

Cost was a huge driver! Pound for pound G12 is a much better product!

Reasons for Switching to Momentum

Price definitely played a part, but ultimately the knowledgeable staff and the ability to choose the features that were most important were key!
Mike
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great hosted PBX and Teams integrated calling

Reviewed on 2022/12/22

The staff are super helpful, willing to consider custom scenarios and very responsive when we need...

The staff are super helpful, willing to consider custom scenarios and very responsive when we need help!

Pros

We love that we can have advanced PBX features and integrate with Microsoft Teams for a softphone.

Cons

While their free softphone app has great features, we've found it to be unsteady. Once we started using Teams as our integrated softphone, the experience improved greatly.

Alternatives Considered

Threshold 360

Reasons for Choosing Momentum

wanted cloud based system for mobility

Reasons for Switching to Momentum

G12 was more competitive and flexible with ala carte pricing, getting just what we needed and not a bunch of extras that came with higher priced bundles.
Mike
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

G12 Delivers Excellent SMB Phone Service!

Reviewed on 2022/10/18

Pros

Being able to pre-configure phones and have them provisioned for an end user before the phone arrives at the customer's site is very convenient. It's a streamlined feature and is easily one of the best. Additionally, G12 customer service is pretty damn good too.

Cons

I don't really have any negative things to say about G12. It has been a solid tool and was a no-brainer choice.

Craig
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Complete Solution for SMBs

Reviewed on 2022/10/18

Customer service is truly amazing. They are always available and quick to resolve any issues or...

Customer service is truly amazing. They are always available and quick to resolve any issues or changes.

Pros

Ease of use. Simple to deploy and manage. Users love it .

Cons

Customization and integrations need to be developed.

Alternatives Considered

RingEX

Reasons for Switching to Momentum

Customer Service and there were enough features to compliment our business, did not need to pay for things we weren't going to use.
Andrew
Overall rating
  • Industry: Hospitality
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 2022/11/01

Pros

G12 uses the same Yealink platform that I have used for other phone providers. Moving over to G12 has been seamless. There was no need to learn a new system.

Cons

There are a few features that are available on my other Yealink platform that are not present with G12. Text to speech voicemail and forwarding the main line from the phone inventory list. Though there is a way to forward the phone number through the software, it requires a few extra steps.

Alexandra
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

G12 Communications is Great!

Reviewed on 2023/07/14

Pros

The product is user friendly and very easy to use

Cons

I do not have anything that I am not pleased with

Alexis
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service and robust platform

Reviewed on 2023/08/27

Prompt and resourcefulness

Prompt and resourcefulness

Pros

The various features that come with the package

Cons

Cost is a little high for the basic package

Brandon
Overall rating
  • Industry: Wine & Spirits
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Service and Support!

Reviewed on 2023/05/03

Pros

How easy it was so switch and how much the g12 team took off our plate to make it happen.

Cons

We did switch our contacts mid way through they has a email leaving the company so we have a contact switch for our on-boarding mid switch.

Raymond
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

G12...What is there not to like!

Reviewed on 2023/03/10

Great throughout the process and post install support has been fantastic

Great throughout the process and post install support has been fantastic

Pros

We really likes the cost savings as it was almost 1/4 of our prior billing.

Cons

There is really nothing that is disliked about the products.

Cat
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

G12 Communications rocks!!

Reviewed on 2023/02/16

if I ever have an issue or need help my issue gets solved within that same day!

if I ever have an issue or need help my issue gets solved within that same day!

Pros

The accurate transcriptions allowing me to preview a voicemail that a patient has left.

Cons

Honestly nothing! This is the most user friendly communications software!

Jesse
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

G12 Communications Review

Reviewed on 2023/03/07

Pros

Easy to use with individual tech support

Cons

800 number price point is a bit high compared to competition.

Scott
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

G12 - Amazing to work with, flexible, MS integrations that really work, and fantastic support!

Reviewed on 2022/10/27

G12 is one of the best providers I've worked with in my 20+ years in the industry - period!

G12 is one of the best providers I've worked with in my 20+ years in the industry - period!

Pros

The ease of deployment and design was incredibly simple. The G12 staff are experienced and make life easy! The integrations with MS are the best I've worked with & reduce costs while increasing support.

Cons

It's important to work with the G12 staff on the design to be as complete as possible going into the migration. Once migrated G12 staff handles changes on the fly very quickly, but it's always best to measure twice and cut once.

Stan
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

G12 Communications

Reviewed on 2022/10/04

We have worked with G12 since 2013. In that time we've never had a single time that the service...

We have worked with G12 since 2013. In that time we've never had a single time that the service wasn't operating perfectly. When we've needed assistance to add a line, or something, they have bee fast, efficient and extremely professional.

Pros

Excellent call quality. Zero down-time. Outstanding Tech support.

Cons

None. I can't think of a single thing I don't like about the software.

Chrissy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Highly Recommend

Reviewed on 2022/12/06

We are able to know that when we manage customers phones and Teams integration that it's solid and...

We are able to know that when we manage customers phones and Teams integration that it's solid and stable.

Pros

We have used several different phone providers throughout the years at our customer sites and none have been as stable and easy to administer as G12. The integration with Teams is excellent.

Cons

Not enough features for call center, helpdesk needs.

Chelsea
Overall rating
  • Industry: Executive Office
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Great Customer Service

Reviewed on 2022/11/29

Pros

G12 has great customer service, with quick response time. Easy to use!

Cons

The only complaint is that we are limited to 10 on our phone tree (which may have to do with our subscription level.)

Raj
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Review

Reviewed on 2022/12/01

I have no problems with G12. Very good service

I have no problems with G12. Very good service

Pros

I really like how we can use the app and how it can be essentially a second phone on your smartphone.

Cons

I believe the app needs to be refreshed and updated.

Heidi
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

G12 Review

Reviewed on 2022/12/06

I think the best part of the system is that you can route calls to the salesmen's phone from the...

I think the best part of the system is that you can route calls to the salesmen's phone from the main office.

Pros

Fairly easy to use once you figure out the system.

Cons

I little difficult to figure out the system (maybe just me)

Cathie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

G12 use

Reviewed on 2022/11/22

The customer service is OUTSTANDING!

The customer service is OUTSTANDING!

Pros

the quality of phone sound and service is great.

Cons

the reporting makes me a little crazy but I usually figure it out.

sarah
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great features and support

Reviewed on 2022/11/22

Pros

It was very easy to set up and get going.

Cons

Setting up a new employee with voicemail requires calling support instead of being to easily do it inhouse.

Brian
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great bang for the buck

Reviewed on 2022/11/30

Pros

Great product, excellent support. Been using for 10 years with no issues.

Cons

Nothing comes to mind as a con for the software