PandaDoc

4.5 (1,208)
Write a Review!
Cloud-based tool for creating, editing and signing documents

Overall rating

4.5 /5
(1,208)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.3/5

91%
recommended this app
Sort by

1208 Reviews

Jorge
Jorge
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Document E-Signatures and Automation

Reviewed on 2023/11/13

Pros

The ease of setting up template forms for multiple use was great

Cons

It can improve in logic conditional format to set up each form better for the user to complete only necessary fields when another question was answered a specific way.

Becky
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Multifaceted

Reviewed on 2024/11/17

PandaDoc helped me keep clients informed and documents signed in no time.
I was able to drop other...

PandaDoc helped me keep clients informed and documents signed in no time.
I was able to drop other services and save money.

Pros

PandaDoc can be used for e-signature, forms, contacts, notarization, payments and quotes just to name a few. Document templates are the fastest option however the smart editor is also available.
Plans include free, starter, business, and enterprise. When billed annually a discount may be applied to some plans.
There are many possible integrations including essential services and those I only use on occasion. PandaDoc is import-friendly (accepts multiple file types) and works on almost any device.
PandaDoc will notify me when clients have viewed or signed a document and I can even see how long they looked at each page. Sometimes I get a client (buying or selling) who wants the process to be completed very quickly. In those cases, PandaDocs features are helpful. I like that I can set documents up so that clients can check optional lines (or not). I am thankful for the reminder and teamwork capability. I can also select a box to assign to a coworker.
Customer service options include a learning center and chatting with a representative through email or instant messaging.
PandaDoc is secure and legally binding just like a paper document. Contracts are automatically stored once signed.

Cons

I can only call customer service with a subscription to premium support. If this resulted in lower prices I would put it in the pro column, but PandaDoc costs about the same or more.

Alternatives Considered

Zoho CRM and Xodo Sign

Reasons for Switching to PandaDoc

PandaDoc offered more features and a large discount for anuual billing.
Meghann
Meghann
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Fine for small business

Reviewed on 2024/10/17

We used it to send over contracts for signature. It was very basic but it worked.

We used it to send over contracts for signature. It was very basic but it worked.

Pros

It was fairly easy to use and you can send pretty much any documents for signature.

Cons

It didn't integrate with our system and reps had too much flexibility.

Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best doc app available

Reviewed on 2024/12/06

I really like using it. As a marketer it's an absolute pain when your operations team asks you to...

I really like using it. As a marketer it's an absolute pain when your operations team asks you to help them make their legal or sales documents more pretty. PandaDoc makes my job easier.

Pros

After using Adobe Signature and DocuSign, PandaDoc is just simply better. The analytics, real-time feedback, and templates are fantastic. The UI is also very enjoyable to use.

Cons

It's quite pricey, but it's worth it if you need to send lots of contracts.

Jonathan
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So much better than the big incumbents you'd all think of!

Reviewed on 2024/10/24

Our teams love it. It's really well designed to help us get the right documents built from clear...

Our teams love it. It's really well designed to help us get the right documents built from clear and easy to maintain templates. Smart content is so powerful and they've helped us no end get up and running. Really impressed.

Pros

Robust and well thought through product. Really understood the needs of companies and are well equipped to delight them.

Cons

Reporting needs work. There's a lot of data missing from their reports and it is impossible to identify the difference between documents created in our production environment and our sandbox account. All shows up together.

Fariha
Overall rating
  • Industry: Research
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PandaDoc is an essential tool for improving our document management procedures and fostering...

Reviewed on 2024/08/26

PandaDoc's analytics and reporting capabilities have been quite helpful in helping us understand...

PandaDoc's analytics and reporting capabilities have been quite helpful in helping us understand our document processes. Our understanding of customer behavior and preferences is enhanced by the ability to track document views, engagement, and completion rates. This helps us to develop customer contact and document strategies.

Pros

I loved PandaDoc's comprehensive and user-friendly interface the most as the Director of ICT Operations since it greatly expedites the workflow and document management operations. For handling contracts, proposals, and other business papers, PandaDoc offers an easy-to-use interface that smoothly interacts with a variety of CRM systems. This makes the platform highly effective. Because this integration feature makes sure that all of our business and sales processes are in sync, managing documents manually requires less work overall, increasing team productivity.

Cons

The mobile experience for PandaDoc may also need some work. Although mobile devices can access the platform, the desktop version's user experience is more responsive and intuitive than that of the mobile version. For team members who must evaluate or approve documents while on the fly, this might be a hassle.

Connor
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Finally, an e-signature solution equipped with powerful features to scale up productivity.

Reviewed on 2024/10/14

Insanely perfect integration capabilities and documents workflow streamlining.

Insanely perfect integration capabilities and documents workflow streamlining.

Pros

Secure software with everything we needed to create professional documents. Has ready-to-use and customizable templates.

Cons

Unbeatable value for our business. No complications.

Kayla
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PandaDoc is Superior

Reviewed on 2024/07/22

Pros

I love PandaDoc. I have used DocuSign and SignNow for similar jobs in the past- and PandaDoc is the easiest, most intuitive, and most cost-effective solution for digital signing. I use it to send job offers, HR documents, and to execute contracts with clients. I will always rave about PandaDoc! The best part? Clients find it easy to navigate- I get far fewer complaints using PandaDoc than I received with DocuSign or SignNow.

Cons

I have yet to find anything I do not like about PandaDoc.

Jonathan
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Panda Doc over Docusign

Reviewed on 2025/01/08

I had a very good experience with Panda Doc. One of the easiest products to use.

I had a very good experience with Panda Doc. One of the easiest products to use.

Pros

How easy it was to navigate and setup agreements for signature.

Cons

A lot of people were not familiar with PandaDoc so it would go unopened in their inbox or would go to spam.

Barbara
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable and fast.

Reviewed on 2024/11/26

Every time I had a great experience, I never got a single disappointment from them.

Every time I had a great experience, I never got a single disappointment from them.

Pros

I have been using PandaDoc for a few years now, but it still didn't have the whole "glow-up" of their website. It is fast, reliable, and a great way to ensure that contracts run smoothly between the parts.

Cons

I never had a single issue with it. I would add some tools to make it more accessible.

Jamie
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best for multi-signature contracts

Reviewed on 2024/05/10

Overall PandaDoc saves us several hours a week creating detailed contracts; it integrates with our...

Overall PandaDoc saves us several hours a week creating detailed contracts; it integrates with our entire sales tech stack and I can’t recommend it enough.

Pros

Panda doc is super easy to set up and customise. The template creation process is also simple and they have lots of ready-to-use templates too. It makes getting signatures from multiple stakeholders easy and the integrations we’ve set up mean we can very quickly generate contracts from our Deals in Pipedrive

Cons

I’ve not seen anything I don’t like or any limitations of PandaDoc compared to other digital signature/document management tools I’ve used.

Alternatives Considered

Docusign and Adobe Acrobat

Reasons for Switching to PandaDoc

Partly cost and partly because of recommendations from peers.

Response from PandaDoc

Thank you for your feedback and support of PandaDoc!

Erin
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

PandaDoc is a Satisfactory Signatory Document

Reviewed on 2024/09/05

Overall a satisfactory experience with a product that helps get the signatory job done more...

Overall a satisfactory experience with a product that helps get the signatory job done more quickly! I appreciate having this app. PandaDoc is not as adorable than an actual panda, but it’s definitely more helpful!

Pros

PandaDoc is relatively easy to use. It is simple and gets the job done in a few pages of work.

Cons

It is a little bit basic compared to JotForm. It is a little glitchy or slow at times.

Ashley
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome Usability + Easy learning-curve!

Reviewed on 2023/09/21

Overall, the benefits of PandaDoc's secure data storage, digital signature (multi and singular) and...

Overall, the benefits of PandaDoc's secure data storage, digital signature (multi and singular) and template options far outweigh the issue of phone resizing.

Pros

I love that once you make a template in PandaDoc you can easily assign signature roles, adjust client information, and input custom variables so that everything is easily customized and doesn't have to be re-built from scratch.

Cons

My biggest issue within PandaDoc is that you are not able to crop or resize photos within a frame once imported. You can re-size the frame itself but not the image.

Kara
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PandaDoc makes it easy for you

Reviewed on 2024/09/03

Easy to set up, easy to use, PandaDoc makes it easy for you!

Easy to set up, easy to use, PandaDoc makes it easy for you!

Pros

Dashboard is easy to use & identify where you need to go

Cons

Wish you could have more users without having to pay full price for multiple subscriptions.

Alternatives Considered

Docusign

Reasons for Switching to PandaDoc

Cost and we liked the templates that Pandadoc offers
Sara
Overall rating
  • Industry: Food & Beverages
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Effective support for document management and enhancing transparency in correspondence

Reviewed on 2024/07/26

Managing documents has become easier with PandaDoc, editing, formatting, adding digital signatures...

Managing documents has become easier with PandaDoc, editing, formatting, adding digital signatures and documentation are done from the same page. It has contributed to increasing transparency in all our dealings.

Pros

PandaDoc is designed in a way that allows us to deal with all digital documents seamlessly. I liked the simplicity of designing the different forms and the automatic insertion of the names of companies or individuals to whom the form is intended to be sent independently so that we can send it to all of them at the same time. It is great that everything is done on the same page, and you can also request approval or review from the officials directly and document their responses before completing the work. It is great that we get immediate notifications of receipt of the document from the other party. PandaDoc helps us send quotes and other requests officially to provide confidence and documentation for all procedures. I liked the ease of requesting the addition of a digital signature as it is done securely and easily and without the need for the other party to have an account on PandaDoc.

Cons

There are no negatives, PandaDoc is very practical and rich in tools that give various documents a unique organization and maintain our brand.

Santiago
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PandaDoc Review

Reviewed on 2024/05/06

Pros

The thing I like the most about PandaDoc is its integration capabilities with our CRMs. We're able to access customer contract information across multiple platforms and report on this data.

Cons

The thing I liked the least about PandaDoc is the limitations on the roles I can assign to users. I'd like for certain users to only view certain documents but, at least for now, couldn't find a way to do so.

Response from PandaDoc

Thank you for your feedback and support of PandaDoc!

Brian
Overall rating
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PandaDoc - An absolute must have for those firms wanting to save time and improve efficiency

Reviewed on 2024/10/18

Having PandaDoc is an essential tool for our firm, and has become part of the foundation of our...

Having PandaDoc is an essential tool for our firm, and has become part of the foundation of our processes and communication with our clients.

Pros

The ability to use professional templates with ease and send out Client Agreements for review and completion has been extremely helpful. This has replaced a very clunky process of updating a word document and sending as PDF etc. Having a web based product, including an app has allowed our lawyers and sales team the ability to important and timely steps!

Cons

We have been quite happy with PandaDoc, including all of the regular product update sessions. They appear to listen to their clients and implement positive changes.

Chris
Overall rating
  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PandaDoc - document management

Reviewed on 2024/07/07

PandaDoc is an essential "partner" that helps me to keep my docs in order and secured.

PandaDoc is an essential "partner" that helps me to keep my docs in order and secured.

Pros

It makes the document management a easy job, saved me a lot of time. Some important features for me are the construction estimates and quoting, more than a half of my job is done with the help of PandaDoc. The possibility to get digital signatures on your contracts and docs is crucial for and offers the liberty to do the job on the go. Document cloud offers a secure storage and available from any device wherever you are.

Cons

Is not perfect, but there are no cons worth mentioning here.

Pathan
Overall rating
  • Industry: Architecture & Planning
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PandaDoc - Document Management

Reviewed on 2024/11/19

It makes managing documents easy and improves workflow efficiency. Despite minor challenges with...

It makes managing documents easy and improves workflow efficiency. Despite minor challenges with customization and cost, its features are very helpful for business needs.

Pros

It is user-friendly and makes creating, sending, and signing documents simple and efficient. Its templates save time, and the tracking feature helps monitor document status.

Cons

Sometimes, the platform can feel slow, especially when handling larger documents. Customizing templates for specific needs can be tricky without advanced knowledge. Also, the pricing may be high for small businesses or startups.

Pedro
Pedro
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best tool to e-Sign

Reviewed on 2023/10/03

Very good! And the integrations and automations it provides are awesome

Very good! And the integrations and automations it provides are awesome

Pros

We use Pandadoc to close our final contracts with clients.This tool checks everything we want: - Send automated pandadocs via API; - See if the client opened the contract or when they sign and build automations around that- Send follow up reminders And of course, direct integration with Hubspot and Apis

Cons

The api could be easier to use. There are some things we can't do with the integration of hubspot and we need to use the API for that.

Drew
Overall rating
  • Industry: Construction
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Panda Doc Review - Consulting

Reviewed on 2024/12/08

good, I still use them, but do wish they had more of a priority on my needs and questions

good, I still use them, but do wish they had more of a priority on my needs and questions

Pros

it's affordable and somewhat easy to figure out yet does require some time with it.

Cons

The customer service is not excellent they are all overseas and I had to beg them to setup a call with me to help me figure out some of their more technical features

Alternatives Considered

Docusign

Reasons for Switching to PandaDoc

pandadoc cost was way lower than docusign
Omar
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pandadoc Review

Reviewed on 2024/09/06

My overall experience with Pandadoc is amazing. Never has given me an issue.

My overall experience with Pandadoc is amazing. Never has given me an issue.

Pros

Pandadoc made it very easy to send forms to my providers. The best part was the amount of compliments I received from people saying how easy it was to use.

Cons

There wasn't anything I disliked about Pandadoc. It has been nothing but helpful to me.

Ping
Overall rating
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

User Tool for Reporting

Reviewed on 2024/08/04

Pros

PandaDoc is a very useful tool for compiling documents and templates. It provides functions for editing and formatting, which help maintain standards and alignments. I use it every week, and it is comparable to other platforms. It is a user-friendly tool that facilitates my work on project reports both internally and externally.

Cons

The system does not allow the shortcut function - Ctrl+V - for pasting as the standard format in the report. Instead, I have to right-click and select 'Paste in Plain Text' to achieve this. It would be nice if PandaDoc allowed such functions to make compiling more efficient.

Luiza
Overall rating
  • Industry: Newspapers
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Documents powerhouse

Reviewed on 2024/03/26

Is great in managing your documents, create and store them securely.

Is great in managing your documents, create and store them securely.

Pros

Account setup was easy and support was very fast and clear. I manage with PandaDoc all documents, document creation and signing. A real document manage powerhouse.

Cons

From my point of view the price could be a little smaller on monthly plans, but not a deal breaker.

Response from PandaDoc

Thank you for your feedback and support of PandaDoc!

Enrico
Overall rating
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PandaDoc Is the Best Software for Managing Business Documents

Reviewed on 2024/03/26

Pros

Managing business documents using PandaDoc is smooth and affordable.
PandaDoc has been easy to use and reliable to manage.

Cons

I do not dislike PandaDoc at all.
PandaDoc has been so effective.

Response from PandaDoc

Thank you for your feedback and support of PandaDoc!