Simpro Reviews

simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.

It takes some time to learn all the nuances of the program to become fluent in "simPROese".

Job costing is an important concern for us and SimPRO does an excellent job of tracking job costs. We are hoping for continual development in the ease of use for tracking labor and time on the job, but overall, SimPRO does a great job of job cost management.

Seems clunky and non-intuitive at first and training from SimPRO after the initial roll out is not complimentary and quite costly. Also, there are some features that I wish could be improved, such as contract / agreement integration and a more intuitive way to find / locate jobs on the fly using the mobile app. I am looking forward to the rollout of the new SimPRO Mobile app, which may address the later concern.

Once set up quoting is easier. Scheduling helps with knowing where all staff are. However it is a full time job for one person just to keep everything right in simpro.

Not all information goes to the right place. You think receipts of goods purchased are going to jobs but are not all the time. It does not automatically update the cost price on the job so if you do not activate updates the actual cost is not recouped in invoicing

simPRO Enterprise is functional! And improving all the time. It's quick to load and easy to navigate. Now, this may be because we were one of the first to use it in Canada, but the level of customer service and attention to the users requests throughout our set up and subsequent upgrades has been amazing.

I would say, it has a learning curve - but if your implementation team are on the ball - you'll be ok!

SimPro has helped our bottom line grow & grow & brings many departments into 1 platform!

Items like customer contacts & customer setup require multiple data entries. Quote forms needs higher level of editing to produce a pleasing, eye-catching aesthetic presentation form.

Rather than a cookie cutter software, we were able to build simPRO specifically for OUR company's needs. It is saving us more time than I ever imagined! It is user friendly from both the administration and technician standpoint. My technicians are actually excited about using simPRO because it is straightforward and efficient.

It has taken time to get it up and running just the way we want it, but that would be the case with any software.

Bid creation. It is great to be able to pull a part from our catalog and then have a time associated to it and not need to calculate it.

There are some ease of use issue complaints I have gotten from our team. But once you get a hang of it, it is great. Just a bit of a learning curve from what they are used to.

Their customer service is awesome. There are so many different ways to get in touch with someone and they're quick to respond.

There are some aspects of it that make a little difficult for pool companies to operate from, but just makes you think outside of the box and change your business structure.

Saving of Staff time, less paperwork, easier to find info on clients quickly. Also the log of every event from who created a job, to notes from a phone call. Makes it easy to look at timeline.

Not being able to share attatchments within software from office to field level without going outside of software. Not being able to modify inventory on completed invoice.
Trainers were great, but they were not familiar with my industry.

Customer support is always available when we need them and extremely easy to work with. SimPro software has extensive features to grow with our business. It is an all-in-one solution for us and eliminated the need for complex integrations.

Setup took some time and implementing required a lot of tweaks to the setup. But, with the amount of features we are utilizing it was to be expected. It also really helped to have a Simpro implementation specialist onsite during the process. Much better than trying to do it remotely like we have with previous software.

I am able to customize and report on about pretty much everything I could possibly desire. We are all very happy with the way this system handles assets, we will be able to move our entire previous work history into these notes as it pertains to site location. We don't really care who owns the property. Our service life is about 10 years, it is very normal that owners change. This system organizes information perfectly to suite our needs.

We had a very unique QuickBooks system that had many quirks. I am a troubleshooter by heart and couldn't rest until we discovered a way to take the info kept in QuickBooks and bring it to simPRO. Ultimately, this was discovered to be double duty and not worth the effort. In the defense of simPRO - they did advise me that this was the case. I was very stubborn. Looking back on that experience it definitely went as well as it possibly could considering how much I was 'addicted' to that information. It did turn out that the route of not importing that work history, due to its complexity, was the right decision.

The software provides us with a centralised platform that integrates all aspects of our workflow processes. It provides an organised structure for maintaining all information relating to a specific quotes/jobs in one place, with easy access to all relevant staff members.

A specific area of the software we find challenging is the catalogue. The catalogue is very difficult to maintain as it works on the assumption that suppliers are able/willing to provide catalogue upload lists and doesn't account for suppliers using the same part number for different products.

Our company, Tesco Fire Services, Inc., has been using SimPro for several years. As a sales and marketing manager, I used SimPro as a tool for leads, prospects and eventually clients. It worked fine for me.
Implementation Consultant with SimPro visited our office a few weeks ago and introduced me to so much more SimPro has to offer. She showed me all I was missing and how to make SimPro more effective from a sales standpoint. Also, how SimPro enhances our quoting, service calls, billing, invoicing and most of all customer service. She is a first class professional. Her knowledge of SimPro is solid and her enthusiasm is infectious. She combines knowledge with humor. Especially for someone like me that is not a technological person to begin with.
Thanks to her and team SimPro is making our lives easier, cost efficient and dependable.

I could lie and make something up, but that would be counterproductive. I like SimPro the way it is.

Service order flow, scheduling, invoicing. Also, the training and support is fantastic. Trainer kept us on track and productive. Came back when we were ready to launch and cleared up alot of things.

The mobile app needs some help, but I think most do at this point in the world of technology. We expected a little more and hope more is in development

The software has the potential to be very good but ....

... the forms are utterly inflexible and customer support is absolutely terrible. Communication from my so called account manager is non existent even though i have spoken to him and he knows we are having issues. I really am utterly disappointing in this product and the company. We have invested thousands of pounds and countless hours trying to set up the system, as they promise so much, but in reality they have delivered very little, and certainly for us, an unusable system. Even after we told SimPro we are considering cancelling our monthly contract we still didn't hear from our account manager or anyone else. Is this what they call customer care ?? .... or maybe its customer don't care.