ON24 Reviews

One of the only platforms out there that has been established since way before the pandemic. When we purchased it was affordable and catered to what we needed in an events platform. One that allowed individual events and served as a conference platform for multiple events. It allowed to have a conference feel without spending a lot on the virtual world looking platforms.

The onboarding for the system was horrible. There are several areas on this platform and with each section there is a different ON24 person to lead you through the process. We spent half the time explaining our event over and over again to different people for each section. The team would quickly show us the platform and ask if we had questions, however, since it was our first time we did not know the right questions to ask and missed a lot of good information because of it. We ended up learning the platform ourselves through their library of resource help. By the end of our first event, I knew more about the platform and how it worked better than their "expert help" staff team.

ON24 delivers a consistent webinar service for our marketing department. We do several webinars a quarter and see ON24 as being a partner in making them a success. We use a variety of widgets and love that ON24 rolls out new ones consistently to make the webinar experience better for the attendees and users.

Occasionally our phones delay behind the presentation, but support has been notified and there's nothing they can do on their end to improve it. We adjust when this happens.

Customizable, easy to duplicate events, tracking is great and recording link also available shortly afterwards.

Does not allow the presenter to break out the participants in small groups for discussion. This tool is really meant to be unidirectional; me presenting with very little interaction with the audience. I would hope something better link Adobe Connect which is better tailored for virtual classes.

I love that the live webcasts we do become easily accessible recordings. Automatically. Without have to remember to press the RECORD button.

I don't like the small slides at the top of the producer interface. They are so small that for me and for most of my presenters they are useless. I'd also like to have the ability to create on-demand recordings with video of the speaker.

That you can custom brand webinars to fit your needs
Live & Semi Live events offered
Admin Functions made easy
Reporting

Permissions for reporting only logins is not free
APAC support is lacking at times

This is so easy to use. Our presenters are always happy with the presentation manager.

It is a lot more expensive than a lot of alternative programs out there.

I like that it is easy to train presenters on how to use the software, it is also fairly easy to make edits. The video quality has gotten better over the last few years as well.

The lack of customization with tools and widgets. Product requests seem to take a long time to come through.

Ease of use, lots of functionality and features

Uploaded slides mess with slide animations

ON24 provides a robust set of analytics so that our team is able to assess webinar performance. It also integrates with our CRM and marketing automation software. As a result, we are able to easy pass information on webinar attendance and interest to our sales team. On24's audience console builder allows us to tailor our webinar experience to be more interactive and engaging to our audience.

There is a learning curve with this software because it is different in many ways from GoToWebinar or WebEx. We only use this for large scale demand gen webinars. There was some trial and error with integrations but, fortunately, ON24 has team members dedicated to integration assistance.

Easy to setup on the backend and easy to explain to clients who are presenting. There are no unnecessary steps (i.e. having to create user accounts for each speaker) which saves our team time.

Wish there was an editing tool within the platform, for editing/modifying webinars for on-demand (and also for simu-live presentations). Having to use an outside editor to edit the sound, and then readjust the slide timings, is very time consuming---and leaves room for error. Also, the chat support function is very handy but wish the conversations were a) quicker and b) the support reps were able to answer questions succinctly and with confidence.

The unbelievable amount of functionality available that lets you really engage with your customers before, during and after the webinar

Sometimes there are issues when it comes to dialling on to the call with messages saying invalid passcode.

It is so easy to manage webinars with ON24. The support staff is really excellent. It's easy to build compelling webinars.

It's a bit challenging to manage webinars with multiple participants in multiple locations. It still works, but could be better.

Very easy to use and find different functions.

The adding different widgets part seems a bit dated compared to the other features. Not sure if it's my browser but when I add widgets, things tend to slow down a bit.

Love the polling, live Q&A, and pre-recorded webinar options

Find the user experience setting up events to be a bit clunky

ON24 has been a terrific webcast tool. The streaming audio is always of high quality. It's easy to access video clips during a presentation. And folks can access the webcasts from a smartphone, tablet, or computer terminal/laptop.

Sending messages to attendees as a group is clunky, and Q&A too.

They were always available to us, and when we had a webinar, they were there on the phone trying to support us, so kudos for trying.

We hosted a total of six webinars for them, and each one had a technical issue. And we get it, our firewall might have made things a little more difficult. But even with them trying to help us at every turn, our whole department was stressed out on webinar days, knowing that chances were high that something would go wrong. And something ALWAYS went wrong: sound not working, video feeds cutting out ... after three months, we paid a certain amount to On24 to have live tech help during a webinar, and even then we had no sound on our end (only our presenter had sound). When that was finally solved, we lost our live video feed - so that was a waste of money, and our presenter let us know that they were very unhappy with how the webinar went. These problems kept coming, and we were always told to just tell the attendees to refresh their web page. ADDITIONALLY, they told us On24 had seamless integration with Salesforce - but they overpromised and under-delivered: we never were able to integrate with Salesforce at all. SALESFORCE, the #1 CRM platform in the world! After six months of this, we couldn't go on, and we tried to cancel our contract - BUT THEY WON'T LET US OUT. So now we're paying for a service we don't use. Our advice: stay away.

We run about 5-10 webinars a month and the platform is very easy to set up and manage. The reporting is very straightforward and the follow-up is easy. It's integrated with other platforms and has become one of our main tactics to communicate, update and educate our audiences.

I'm not fully aware of how support works, and wish there was someone that can be easily reached since I'm still new to the platform.

The ease to use and ability to brand is great.

Very occasionally had dial in issues which has been annoying .

Compared to other webinar platforms I've used the past, ON24 is so easy to use and is easy to explain to guest presenters and speakers. The interface is modern and professional. There's never been any issues recording our webinars or with audio or video quality.

In the past, we've had some trouble getting a hold of an ON24 representative to help with some last minute issues, but it worked out in the end.

The ability to run webinars and live demos with a team scattered around the world

The multiple interfaces can be confusing, On24 webcast page, presentation manager

It is very easy to navigate through the software and if there is an issue it is resolved as soon as possible

Switch up of account managers alot but once they are switched over they let us know right away

The software is easy to use; however, the customer service has been spotty at times.

Sometimes they are audio problems when conferencing in another line.

LOTS of features
Ability to record and repost

It was cumbersome to learn, and hard to teach one-time users (e.g., a webinar presenter) how to use

The web seminar console is clean and professional looking, easy to customize. Participants can access the web seminar on all kinds of devices, especially mobile, which our previous vendor did not. Fabulous customer service / support team -- extremely responsive.

For participants whose networks block the audio stream, the cost of providing access to On24's audio bridge is exorbitant. We need to find a work-around.

The platform is easy to use and I love that event pages update in seconds when changes need to be made. What's most important is the level of data I'm able to extract on attendees. We really get the full picture of how engaged each attendee is.

The live viewing of a webinar is never smooth for all attendees. I always receive at least one message during a webinar asking for help because the attendee can't hear or isn't seeing the slides advance. As a producer, I've also experienced the slides not advancing in the presentation manager when a presenter has advanced them.