rapidmail Reviews

rapidmail

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3/5 (2 reviews)
Sebastian W.

Great Tool!!!

Reviewed on 2016/11/22
Review Source: Capterra

Using it since many years. Best tool on the european market! Very good deliverability and support. Makes much value for our company.

Pros

Great deliverability
Best customersupport
Easy to use
Very detailed reporting

Cons

Nothing to say :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
John R.

Held 2x the charge on my cc. Refused to release them and then on top of that they refused my website

Used Other for 1-5 months
Reviewed on 2017/11/12
Review Source: Capterra

I learned to appreciate when companies actually provided average customer support and service. They set the bar so low that other companies now look better which is great for them.

Pros

Nothing good to say.. I guess I would say a pro would be that I like their domain.

Cons

Customer support is horribly bad. There was zero apology for holding my funds. Zero apology for their buggy system holding the charge twice. They then rejected my site even though it was in full compliance with their term of service.

They did not seem to care that their system was buggy. When I said I would have to provide an honest review as others needed to be warned, their response was "Thanks for the review". Completely unprofessional and rude. Be warned!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10