Maxpanda CMMS Reviews
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198 Reviews
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Summer camp with very large campus
Reviewed on 2020/09/28
It has been pretty good, we are pleased, and out staff appreciate the communication it provides.
It has been pretty good, we are pleased, and out staff appreciate the communication it provides.
Pros
I like that it is cloud based, we didn't have to download anything. It is reasonably priced and it allows us track a vehicle or buildings repair history.
Cons
I don't have any real complaints, I have to pay attention to follow the updates, I don't thing we use all of the features so there is probably a lot of stuff I don't know, are there recorded user webinars?
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Max Panda work order system
Reviewed on 2019/01/07
i would say for the price we have had an overall positive experience, but you better be able to...
i would say for the price we have had an overall positive experience, but you better be able to figure out the system by yourself or wait a while for help and then expect to spend some time going back and forth explaining yourself to finally get what you need.
Pros
ease of a new hire to figure out how to request a work order.
Cons
1- you cannot delete past/terminated users, it clutters up figuring out who is really using the system
2- when applying notes when changing the status of a request it only goes in to the status change history. most of my staff are too lazy to go in and look at the status change- if you make a status change the notes should be sent via e-mail to let the requester know what happened.
3-tutorials suck, system needs new tutorials to go over every aspect of the system. even though it is a cost effective system, they would stop me from looking at their competitors just because of the back end time i spend trying to figure out how to set up and individualize the system to meet my needs.
4- support sucks- when i need support i need support now! not in some nebulous future when my problem has already been compounded by down time. they need to to implement real time IT or user support. a real human voice/skype/e-mail/ can go along way.
5- graphs and reports- is there any way to really customize them?
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Needs Work
Reviewed on 2020/09/22
50/50 when it is working properly it is a great piece of software. When it is not, it is a waste of...
50/50 when it is working properly it is a great piece of software. When it is not, it is a waste of money
Pros
Functionality and Ease of use. It is simple, user friendly, and basic.
Cons
Software updates and compatibility. The app is not compatible with all phones, specifically Samsung J3 Star and A10e, we use both of these phones company wide and every time an update is sent out, it ceases to function with our phones. Right now, the app will open but when a work order is selected the app remains on a loading screen. I've personally sat for over 45 minutes waiting for it to load and it never did. Also, the customer service/tech support has to give better answers than "its probably your phone", a suggestion or actually trying to troubleshoot the issue would be better than passing the blame.
- Industry: Real Estate
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best ... Work Order Management Software I have found
Reviewed on 2016/04/08
Pros
In doing research for a project I found MaxPanda after no less than 60 hours of searching over a period of a couple weeks. When I finally stumbled upon MaxPanda it was like a breath of fresh air. It's User Interface for my customers is top notch. Then when you dive into the program it's simple and straight forward design makes it easy to master and manipulate the data the way you want. I was looking at a very specific, almost customized software without having to build it all on my own. Max was not perfect, but they worked with me to find how to get the best product out the quickest. Overall I found most of the software that can be heavily cusomized is very dated. They are not cloud based. They make it difficult to get ahold of your data once you collect it, so if you want to create custom api charts it could be difficult. I found 3 or 4 programs that would work, but they looked like spread sheets, not smooth and fun.
So customer service is near instant. The company has been around long enough not to worry about them going out of business next month. The User interface is the best on the market. Then they give you 15 days free trial to kick the tires.
Cons
The only issue I had with the company boils down to lack of communication between myself and the team member I was handed off to once I started my trial. I was trying to do something different from the intended use of the software. Due to lack of communication, I was lead to believe this product would not work for me. After further communication, an update ended up being the difference between doing business with MaxPanda and not.
They did not update this product for me, they have a transparent list of future upgrades by the month. It had been in the works for awhile. Just the timing worked out for me and my project.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 2.0 /10
Speed and efficiency
Reviewed on 2019/01/21
Works well but sometime freezes up and you have to power down and reboot plus I’ve forgotten my...
Works well but sometime freezes up and you have to power down and reboot plus I’ve forgotten my password at times so the process gets extended longer.
Pros
The ability to input data and reduce paperwork but the amount of time wasted in moving between various screens is unreal , if there was a screen for just staff with all the work order numbers you could input at the end of the day each workorder’s time spent without going back and forth thru each screen to access the staff screen for that work order , this would save a ton of time and money plus frustration.
Cons
Explained above! How it could be more effective
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Maxpanda has made my life much easier
Reviewed on 2019/01/08
We operate a multi-facility, multi-location campus and Maxpanda allows me to maintain all equipment...
We operate a multi-facility, multi-location campus and Maxpanda allows me to maintain all equipment and facilities with record of all repairs, failures, end-of-life, etc. This package is an exceptional value.
Pros
This software captures all the pertinent information I need as a Facility Director. I can track the work being done, hours associated with it along with a history of all the equipment and facility repairs. You can't find a package that is loaded with so many features for the price.
Cons
I would like to track actual vehicle repairs and such without having to rename or program certain aspects to make it work for me.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Organization but it takes time
Reviewed on 2020/09/22
Pros
This software allows my facility to track all work orders to ensure completion. It helps hold employees accountable because work orders are assigned to individuals. Having desktop and applications for mobile devices ensure that all users can access the program.
Cons
Using the software does take time. The program reverts back a screen when a selection is made and I have to click to get back to the screen to save more data. And the mobile app requires making sure the latest version is downloaded or all you get is a spinning circle.
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall Solid CMMS Program
Reviewed on 2018/09/12
This gives the maintenance team full control over there day and allows them be more productive and...
This gives the maintenance team full control over there day and allows them be more productive and write work orders on the go.
Pros
The program is very easy to use, the app makes it great for on the go to submit or complete work orders.
Cons
The biggest program is that I cant see the turn around on a work order. Would like to be able to see how quickly work orders are being complete.
Response from TMA Systems
The biggest program is that I cant see the turn around on a work order. Would like to be able to see how quickly work orders are being complete.
Great question: There multiple ways to review this data.
a) review the each work orders STATUS, all changes are time and date stamps.
b) generate SLA EXPORT report. This is a custom service level agreement report outlining all time stamps per work order.
If you require further assistance feel free to visit the blog or email [email protected] directly 24/7
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Beneficial in tracking work order history and reporting.
Reviewed on 2018/01/16
Pros
The reporting option allows my company to see daily feedback on the timeliness of work orders being completed. It is also great for researching and maintaining a history of completed work orders.
Cons
We have experienced some brief outages and occasional bugs in software, but these have always had a resolution within the same day.
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
MaxPanda for about one year
Reviewed on 2016/12/28
I have been very pleased with our use of Maxpanda. It has many features that we don't yet use but...
I have been very pleased with our use of Maxpanda. It has many features that we don't yet use but plan to move into in the next year. There are a few things I wish Maxpanda did but so far they are minor and do not impede the usefulness of the software.
Pros
I like the fact that it is web-based. For the parts of Maxpanda we use, I appreciate the ease of setting up a work order and following it through to completion. Most of the basic use tutorials are helpful.
Cons
Operationally, I would like it if there were some type indication of "attention required " on each page of the work order. For instance, if there are "Tasks" or "WO Attachments" perhaps that title bar could be highlighted or have a drop down arrow to indicate content.
Response from TMA Systems
Awesome feedback Hank! Great ideas always get implemented. We will certainly come up with a dev plan for your task/wo notifications.
Thanks again for the great review on Maxpanda CMMS. Happy New Year.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
glitchy
Reviewed on 2020/10/27
Neutral
Neutral
Pros
The software is simple and can be learned easily
Cons
The software is too glitchy and resolution takes too long.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
A CMMS that is poised to shake up the industry for what you get for what you pay.
Reviewed on 2018/01/16
Pros
While the software company is relatively young compared to other systems that have been around the block a few times, MaxPanda has probably 80% of the features that the big guns have but for a fraction of the cost. The decision for people to make is if the missing 20% is worth all that extra money. For some, they may not be able to operate well with some of the missing features. For others like my organization, the cost-benefit made sense for us to use MaxPanda.
The other reason I like this company is that they have adopted an agile method of software development. Literally every month they are releasing new features and improvements. They are one of the few companies that regularly prove that they deliver what and when they promise something. They also do listen to their customers. If you have a feature request that makes good business sense (i.e. win-win for both parties), they will likely put it on their R&D list.
Cons
Cons are some missing features you might find in the larger, more established (and expensive) CMMS software such as predictive maintenance, customizable graphical dashboards, comprehensive energy management, facilities management, and capital planning.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use once you figure out where it all is.
Reviewed on 2020/09/28
Overall experience is great with the exception of the keyboard for iOS, and sometimes it’s...
Overall experience is great with the exception of the keyboard for iOS, and sometimes it’s difficult to find things for the first time. Once found it’s easy to use and makes sense, but the initial find is sometimes tricky.
Pros
I can edit everything on the go and create tickets on-site. The app requires a couple extra steps than the online site, but nothing crazy or overly time consuming.
Cons
For iOS, in the app, the boxes for typing do not allow auto correct and standard features. Such as auto correct, word suggestions, and auto caps after a “.” Not sure why this issue occurs, but I end up with typos and incorrect capitalization because, let’s face it, we have all become dependent on auto correct.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Application
Reviewed on 2016/08/07
Have been using Maxpanda for a few years now and the software gets better every single month. The...
Have been using Maxpanda for a few years now and the software gets better every single month. The only thing stopping me giving it the full 5 stars across the board is that there are a few features that are still not quite ready but which I know are on the way.
Pros
Very cost effective compared to other software. Great customer service. Software development is constant and rapid so no hanging around for a year waiting for new features.
Cons
No purchase order module (although I know this is being worked on for release shortly).
Response from TMA Systems
Awesome review John! Thanks a bunch. And yes, the PO module is on it's way by the end of the fall.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Pretty easy ad smooth, minor notifications issues that were addressed
Reviewed on 2018/01/19
Relay tickets to runners efficiently.
Relay tickets to runners efficiently.
Pros
Ease of use and quickness. App use. I use this daily so reliability is key. Most issues are addressed quickly. The App is easy to use for multiple languages.
Cons
Sometimes servers crash and minor notification bugs. too many steps. No auto fill for room numbers to buildings. I would like a feature to fill in building when entering room number.
Response from TMA Systems
Great feedback Spencer. AS you may not be aware, your company admin can set each location to a building and/or building group. You can then define each user to a location for pre population during the life cycle of the work order. This method speeds up everything by 25.9%. Take care, and please review the help manual too - blog.maxpanda.com
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I use it daily. It's kind of a pain, but I'm used to it.
Reviewed on 2018/01/22
Pros
It updates frequently. Seems to stay up to date on user-friendly aspects. It's quick in the network we have.
Cons
It's a pain to use for the most part. You have to hit a lot of buttons to do what seems to be a simple function.
Response from TMA Systems
Hi Brent, we'd love for you to provide us with more concise details on what where when how your using the app which causes you to hit many buttons?
Most clients find Maxpanda extremely quick/easy to use with minimal steps required in either creating, editing or closing work orders.
Any feedback on areas you feel can use optimization can email to [email protected] - use screenshots if possible and remember, we want to optimize all our 165,000 user's experience around the world.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Love the system.
Reviewed on 2017/07/22
Pros
It is a great system to help track our company work orders. App is simple to use to view w.o. information.
Cons
Needs to have multi level billing functions. Im an not impressed with the email delivery of the work orders.
Response from TMA Systems
Hi Shawn, multi level billing is being released on the mobile app in August. This means your staff as well as vendors will be able to create multi item invoices digitally using their smartphone/tablet. Hope that helps. Thanks again fort he positive review!
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
good tool to report
Reviewed on 2018/01/19
Pros
easy to reported and tracking, fast to technitian to identify the problem, company can send the right tech for specific problem
Cons
not acess to delete order at manager level, manager cannot edit or delete and error or work order that summit by mistake.
Response from TMA Systems
Hi Andrea, please use the REJECT or CANCEL status for duplicate work orders or mistakenly submitted work orders. As well you can set your staff to Submitter Unlimited which will give them access to view all work orders within a given building/site. This way if they notice someone else put in a similar work order, they won't have to.
Maxwell
- Industry: Textiles
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Awesome App!
Reviewed on 2019/01/07
Maxpanda has really helped us improve our PM program the PM system being generated as schedules...
Maxpanda has really helped us improve our PM program the PM system being generated as schedules being set up.
Pros
It has a mobile device and it is very easy to use for any specific job.
Cons
Whenever we put a Work Order on ON HOLD mode - we can't put it back to Approve work order. We use ON HOLD mode mostly when waiting for a part or waiting on approval.
- Industry: Libraries
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent value, all the features, everything we need
Reviewed on 2022/09/30
Pros
Work order and preventive maintenance management are great!
Cons
No complaints really. If I could remove fields in the work order creation page, it could look a little more simple.
Response from TMA Systems
Hi Curt, visit this link to reduce the input fields in all work order creations - https://app.maxpanda.com/Company/CustomizeLabel
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Our company uses Maxpanda daily and find it to be a very useful resource for our tracking...
Reviewed on 2018/01/16
Currently, for what we do there has been no problems. We use the product to support our Accounts...
Currently, for what we do there has been no problems. We use the product to support our Accounts Payable system and it has proved to be a very nice companion. We are able to maintain a database of requests and timelines.
Pros
It provides us with great functionality for the things we do. It is a great tracking system for our AP function.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Murrell Thixton Buyer Promotional Wood Products
Reviewed on 2016/08/24
Working with my contact at Maxpanda has been just the way I like it. Straight forward, direct...
Working with my contact at Maxpanda has been just the way I like it. Straight forward, direct answers no fluff. I love getting something that is worth what I'm paying, and I get what I expect.
Pros
Simple to use, very intuitive. Has all the features we want and need, and they just keep improving it.
Cons
Not sure there is anything, no kidding. I don't get hung up on the fancy GUI's, it still looks very nice but it's about the function of form.
Response from TMA Systems
Excellent review sir! We are we are we're always looking for ways to enhance our product offering. In fact by reviewing our blog.maxpanda.com you can see there's quite a bunch of new items coming into Maxpanda. That's whether you want to use the new stuff or not :)
- Industry: Consumer Goods
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Nothing but great things to say about Maxpanda
Reviewed on 2016/08/08
Overall experience in implementing a software application was great. Very easy, conversion...
Overall experience in implementing a software application was great. Very easy, conversion templates were simple to follow. Support was always there when needed.
Pros
Ease of use for end users and administrator.
Response from TMA Systems
Thanks for the 5 star cmms review. It's our pleasure to ensure every cmms user has been 100% trained and updated on all the latest features in Maxpanda CMMS. If you have any further questions please contact [email protected] directly or visit www.maxpanda.com to book a free training session with 1 of our multiple product managers 24/7.
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
GSU Maxpanda
Reviewed on 2020/09/22
Pros
User friendly. Navigating through Maxpanda is very simple. Everything is self explanatory. Great product.
Cons
There really aren't any cons that come to mind. The system works great fro a user stand point.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Ease and Affordability
Reviewed on 2018/09/10
I like the ease of use with maxpanda and it has a lot of hepful features.
I like the ease of use with maxpanda and it has a lot of hepful features.
Pros
I like that the software is really easy to use and affordable.
Cons
The only thing I have had challenges with is the app but it seems to get updated often.