ServiceNow Reviews

Dashboard and Reporting
Ticket Management
Customisation
I am in the process of setting up automated ticket creations based on application alerts which will be fantastic.

It takes a little time to get your head around the reporting element if you have multiple status's. You have to play with the data to get it spot on, but its fairly easy and you will get the hang of it quickly.

Powerful platform known for its ability to streamline IT service management and automate business processes. It has a user-friendly interface that enhances productivity by allowing users to easily navigate and access features. Additionally, its customizable workflows and reporting tools provide valuable insights, enabling organizations to make data-driven decisions.

The platform can be overwhelming for new users, requiring significant training to fully leverage its capabilities. Implementation can be time-consuming and costly, which may not suit smaller organizations with limited budgets.

The most I like about ServiceNow, is that it is easy to use and easy to understand

The least I like about ServiceNow is that sometimes it takes more time to load, but I guess that is because of my PC

Easy to use and integration with other app is seamless

The ability to integrate it with PagerDuty to send out Priority One alerts as they are raised by the customer is amazing.

ServiceNow is a very usefull tool in my everyday work. With ServiceNow I open and monitor tickets.

The UI experience is not so "modern". Maybe an upgrade is better

The customizable workflows and automation features have saved us time and improved productivity.

The learning curve can be steep, and some features feel a bit overwhelming at first.

I like the ticket management, change tracking and reporting options of this product.

As this is a web-based, we need to have a good WiFi connection to connect the VPN

I liked that it integrated with the other systems we use like Salesforce and apparently Quick Base. Also, I liked seeing the tracking of comments made, updates to the ticket, questions, etc.. It provided a sequence of events and allowed for document attachment.

I had no real complaints; it worked as intended and is better than other "ticketing" tools that I have used.

Very easy to use. Can be utilised with low knowledge on the application but also offers in-depth features that really benefit your service.

Not all features are available with the base packages, you need to buy more and more to unlock the full service

In Service Now I appreciate a lot of features that helps me to work on my daily tickets with a pleasure! Great reporting abilities, easy to use dashboards keep my work organized which helps me keep my performance on high level to provide best support!

Service Now can be quite complex for someone who is at the begining of using it however the deeper You go the easier it is for You to learn and use Service Now features to improve Your work

It has all you need for managing IT services, Tickets and incident management

License fees are high. Naturally to match the advanced features and good stability of the tool.

It automatically routed service requests to the right team, speeding up our response times significantly.

It took a while to navigate and find specific features, which slowed down my workflow initially.

The activity dashboards that can be used to track the activities saves great time for users. Being cloud based let the whole diverse team work at the same time without losing any data.

It needs to integrate with every other product that have been using by the company.

ITSM. Ticket management and dashboard.

UI not intuitive enough. Sometimes it's not easy to find the button

Easy to use and user friendly. Like the change management and the integration with other communicator.

Nothing be be specific. More reliable for cloud and microservices, need to have integration with Jira.

Functionality where it can be used for onboarding/offboarding requests, software vetting, as well as Change Requests for our Change Management board

Interface can be cumbersome. Many different menus to navigate to then update your Service Now tickets

Useful software, attachments can be added. Once created, the tickets allow for more information to be added on it.

Unfriendly interface. It’s a bit slow sometimes.

The transparent and clean UI experience.

A bit slow loading speed when there are multiple tabs open

Tracking and communicating within the team is the best feature, it's very easy and user-friendly.

I do not have the option to reopen the closed ticket, modification writes for the assignee.