PagerDuty Reviews
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211 Reviews
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Pager Duty - Proof you get what you pay for
Reviewed on 2018/10/10
We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from...
We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty.
Pros
I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes.
Cons
The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Operations Platform which works
Reviewed on 2019/11/07
Pros
-multiple integrations with many tools.
-easy to set up and use
-mobile App
-stable
Cons
Some of the integrations, at least at the moment, are not ways. Such as Zendesk and PagerDuty where you can only create incidents when a Zendesk case is created but not the other way around.
The mobile App does not have all the features as the web platform.
Alternatives Considered
OpsGenieReasons for Switching to PagerDuty
The ability of having primary and secondary rosters- Industry: Consumer Electronics
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
reliable
Reviewed on 2019/11/13
Pros
Very fast and reliable notifications. The mobile app is great to use for acknowledging and resolving pages.
Cons
Confusing setup for simple services. Should have a streamlined process to set up user, team, service, and escalation policy in a few clicks.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Bye Bye to old school on-call practices
Reviewed on 2019/11/13
Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have...
Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.
Pros
PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.
The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.
Cons
The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.
- Industry: Computer Networking
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Review Source
Overall rating
From 10,000 emails to one actionable alert: PagerDuty
Reviewed on 2015/04/30
I started trialling PagerDuty and other alert aggregation services after accidentally sending...
I started trialling PagerDuty and other alert aggregation services after accidentally sending myself 10,000 emails. One thing PagerDuty does and does well, is cut through the noise, and helps you focus on the actionable issues. With integration with almost every alerting tool out there, including basic email - integrating a PagerDuty alert into your application or service is far too easy. The pricing is reasonable, and the phone and SMS alerting options work well, even in New Zealand. The PagerDuty app itself makes being on call so much easier, with simple acknowledgement and resolution actions, next to escalation and incident collaboration features. Having user controlled customisation, you can setup the alerting to suit your connectivity and support your sleep. After 6 years on call for a critical NZ wide system, I can say PagerDuty is refreshing change to the game. Don't hate the pager...
Pros
Simple setup and easy first alert.
Comprehensive incident management, reporting and analytics to focus on what matters.
Highly configurable alerting that is controllable by the recipient themselves.
Easy escalation, resolution and communication features in mobile application and via the web.
Well supported SMS and Phone alerting and incident management - Internationally
Quick and easy support for the product - from a great PagerDuty team.
Less noise, more actionable alerts with comprehensive de-duplication and alert filtering options.
Cons
PagerDuty is unforgiving of poorly written interfaces generating errors and despite ignoring ones' phone while in meetings, the alert will get to you, no matter what you are doing!
While I love the 'PagerDuty' alerting and am amused by the 'Engineer Laughing' alert sound - having more options for custom, per incident, alert notification sounds in the Mobile app would be great.
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
great way to allow teams to self manage their notifications
Reviewed on 2019/11/12
easy to onboard, flexible to use. simple but does what its supposed to do and does it well!
easy to onboard, flexible to use. simple but does what its supposed to do and does it well!
Pros
teams can manage their own schedules, including flexible overrides when they need someone else to cover. lot of notification/escalation options, and for each user they can specify how they prefer to be communicated with.
Cons
adding users to an existing schedule can cause unexpected issues if you are not careful. also I sure wish that pagerduty app was able to override do not disturb settings on my phone, would love to be able to disable calls and other notifications but still get my PD alerts when I go to bed!
- Industry: Computer Software
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Bring all your monitoring tools together
Reviewed on 2018/11/22
We have been able to roll out this tool to our team as well as others that we work along side. It...
We have been able to roll out this tool to our team as well as others that we work along side. It has made it much easier to communicate alerts that are received. It has also significantly lowered the amount of noisy alerts that we receive as well as assist us in not missing alerts when we are not at our desks. A very convenient tool to have.
Pros
This tool makes monitoring so much easier by bringing everything into one place.
Easy to use, easy to set up, and already integrated into a lot of existing tools.
Notification preferences, and schedules, and escalation policies make life SO much better!
Cons
The terminology is a little hard to wrap your head around.
Has elements that are dependent on others and makes it hard to clean up after you have already set it up.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Must have APM tool in the suite
Reviewed on 2022/08/02
Pros
The real time monitoring of our application is highly critical to deliver the higher degree end user experience and this platform helps us keep track of the health of our business application.
Cons
The platform is quite heavily loaded with a lot of features. Sometimes you might get lost while navigating through the platform.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Making sure you're up in the middle of the night
Reviewed on 2018/02/15
Pros
While not super easy to setup, it's generally a one time things. Once you've configured PagerDuty you're free to explore all the integrations available. We use it connected to our AWS monitoring, DataDog, Rollbar and bunch of custom integrations.
PagerDuty also helped us reduce to amount of alerts - it's easy to go to far, and being woken up in the middle of the night for something completely irrelevant helps you make better decisions about platform monitoring.
Cons
Not all the escalation rules are clear. Editing schedules could be easier - if you do that on a one-off basis it's usually by trial and error.
- Industry: Entertainment
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Functional, and reliable
Reviewed on 2019/11/08
Fairly good, minus top drawbacks. Mostly gets out of my way.
Fairly good, minus top drawbacks. Mostly gets out of my way.
Pros
Extremely reliable, gets out of your way, lots of integrations
Cons
Confusing why there are schedules, teams, rotations etc. too much burden and it’s not simplistic to setup for first time use. Setting overrides and viewing on call schedule should be at the forefront. Should have out of office integration
Alternatives Considered
OpsGenieReasons for Switching to PagerDuty
It’s the industry standard really.- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy notifications and escalation
Reviewed on 2022/12/28
Pros
We have been using PagerDuty for years for incident management and it has been a key part of our business. We mainly use the notifications and incident escalation side which automatically adjusts to the on call schedules we set.
Cons
We haven't anything bad to say about the product as it does everything we need and does it very well.
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best in breed incident and on call management
Reviewed on 2022/12/14
Pagerduty is an excellent tool to enable on-call teams to response to and collaborate on operational...
Pagerduty is an excellent tool to enable on-call teams to response to and collaborate on operational issues with ease. The wealth of integrations with other popular tooling make it the go to option for many people.
Pros
Quick to implement and scale and it helps the organization to respond to and resolve incidents in a timely and effective manner. Features such as real-time alerts, on-call scheduling, and incident tracking and reporting are excellent.
Cons
The cost model can be a little confusing and/or opaque. The reporting module, in my opinion, should be included with the base product
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Reliable Incident reporting tools
Reviewed on 2022/04/15
It is quite a helpful tool. We use to get different services, we clearly got enough info on the...
It is quite a helpful tool. We use to get different services, we clearly got enough info on the incident row itself we do not have to go and check the whole incident.
Pros
I like the notification services, I got notified for each incident. It has a mobile app as well which is helpful. We can see a history of similar incidents, We can acknowledge and resolve incidents.
Cons
It is difficult to understand the schedule if there are a large number of developers. We do not have access to resolved incidents. there is no way to unresolve them.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simple, but powerful...
Reviewed on 2018/10/05
Our experience has been good, but it all depends on your implementation. If you don't plan your...
Our experience has been good, but it all depends on your implementation. If you don't plan your implementation and set your rules properly, you're going to have a bad time. Read through the implementation guides and best practices before you pull the trigger on making this product live.
Pros
PagerDuty makes it so easy to set up your paging rules and schedules as well as integrate it with your monitoring solution. We use it with What's Up Gold and it does a wonderful job of making sure that the right people are informed of an outage.
Cons
Sometimes if there are multiple alerts in a short amount of time, you can get overwhelmed with notifications and phone calls. I've been in the situation before where when being paged multiple times at once, I couldn't actually acknowledge the pages because my phone kept getting called over and over again for different alerts.
- Industry: Information Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PagerDuty review
Reviewed on 2019/11/07
We have been using PagerDuty for more than 6 years. It is a great product in terms of availability...
We have been using PagerDuty for more than 6 years. It is a great product in terms of availability of integration, timely alerts, mobile version, ability to select your teams info only, scheduling, and setting up services.
Pros
PagerDuty helps in everyday business by providing fast and accurate notifications and alerts for live systems. It has integrations with Slack and email, which helps a lot in notification and resolving incidents collaboratively. The mobile version is a great help as well.
Cons
PagerDuty mobile version lucks some essential features that are available on a full version, like scheduling a maintenance window.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to setup and go live almost after a purchase of license
Reviewed on 2019/11/13
As we are an online business, it's very critical to know if the site is down at the exact time and...
As we are an online business, it's very critical to know if the site is down at the exact time and the team can immediately investigate the issue.
Pros
Easy to go live and setup. As soon as the account is set up, the configuration of services was really easy to setup. We've integrated PagerDuty with our existing Dynatrace platform, and the monitoring and alerts are very accurate.
Cons
As this a user-based subscription, we're quite limited to make a group or shared account. It'd be great if there's flexibility in having more users to the account.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Achieving zero downtime and 24X7 oncall made easier
Reviewed on 2021/03/18
Overall experience has been very seamless. Very easy to setup and use. But a little on the...
Overall experience has been very seamless. Very easy to setup and use. But a little on the expensive side.
Pros
- Easy Integrations
- Simple User Interface, very easy to navigate
- Lots of features and functionalities
- Very easy to setup
- Schedule creation and setting up rotation
Cons
Pagerduty is definitely the leader in this space, but it is fairly expensive and hence we have started looking at other options.
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tool used for notifications of Priority 1 tickets for our Hosting team.
Reviewed on 2018/06/26
Knowing that you will get notified if a High priority ticket gets in the queue (without having to...
Knowing that you will get notified if a High priority ticket gets in the queue (without having to pick at your phone every time you get a work email like it used to be before PagerDuty).
Pros
You can login and see the schedule for all the teams involved in the on call process. It is nice to be able to find out not only about the current week, but the future on call times as well.
Cons
The reminders when your on call turn ends. I see the need for the reminder when starts, but I don't really see the point of the reminder when it ends.
- Industry: Internet
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Review Source
Overall rating
Crucial and Fantastic
Reviewed on 2015/04/30
I'm not really sure how I lived without PagerDuty. Once I started using it, I can't imagine not...
I'm not really sure how I lived without PagerDuty. Once I started using it, I can't imagine not using it. Our ops group was/is small, and we needed eyes on at all hours, with a failsafe way to make sure someone got woken up. PagerDuty has been dutifully letting us know things are broken for 3 years, for a fraction of the cost of a manned "NOC".
Pros
First and foremost, that it works as advertised. The core product has done what its supposed to do without fail for us. Additionally, the ability to effortlessly set overrides to schedules is something I've found very helpful.
But perhaps more than anything, honestly, are the people. Everyone I've interacted with, be it emails with support, or discussions with our rep on the phone has been fantastic. They're enthusiastic, know the product, and eminently helpful.
Cons
I can only think of one minor thing: the phone number that alerts come from has a tendency to change. In some senses though, this is a bit of a "pro". From discussion with support, this changes because of the redundant outbound calling facilities used. So I'm happy to trade the minor inconvenience of occasionally not recognizing a number as being PagerDuty in return for knowing that my alerts will go out.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great, does what I need it to do.
Reviewed on 2022/12/17
Excellent experience, perfect for managing our oncall rotations.
Excellent experience, perfect for managing our oncall rotations.
Pros
PagerDuty checks every box I need for notification and incident management.
Cons
The only issue I've found is that sometime the push notifications to the mobile App can be slower than emails.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent tool
Reviewed on 2019/11/18
We have been able to create escalation chains because of which we are not missing any alerts now....
We have been able to create escalation chains because of which we are not missing any alerts now. With the reporting feature, we are able to target are the most common issues and bring the count down.
Pros
As a 24x7 operations team, we heavily rely on Pagerduty to route alerts from a number of our monitoring systems to the right person in a shift.
Pagerduty provides with API integrations with almost all major monitoring tools to make the setup really easy.
We also use the reporting feature to do an incident review to look back on what were the alerts that happened over the week.
Cons
UI for creating schedules is not too user-friendly.
Yet to explore all features but so far so good.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
A Good Tool for On-Call Teams
Reviewed on 2018/10/16
I'm glad my workplace has PagerDuty to ensure our notifications get routed and escalated correctly....
I'm glad my workplace has PagerDuty to ensure our notifications get routed and escalated correctly. We dabbled with alot of other methods and products to do what PagerDuty does and it gets the job done.
Pros
Its straightforward, yet flexible, mostly easy to connect with your monitoring service and get using right away. The schedules are not the most flexible, but that probably just creates more consistency. The notification options ensure that your engineers/techs wont miss their notification.
Cons
A little costly for small shops for a service that many other services or home-build products can do, but it does it well.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great solution - Been using it for years!
Reviewed on 2019/11/07
Very reliable (too reliable sometimes) and easy to configure.
Very reliable (too reliable sometimes) and easy to configure.
Pros
Very reliable (too reliable sometimes) and easy to configure. Integrations to large monitoring solutions make it a breeze to setup with other solutions. Mobile app makes responding to alerts even easier than pushing buttons on a phone call.
Cons
Wish there were ways to specify certain alerts would only be a text message while others are a phone call per user. Would also like a way to remove users from all schedules at once when needing to remove a user from the portal. Very tedious process of removing them from each schedule individually.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PagerDuty
Reviewed on 2019/11/08
The software and infrastructure that we support are mission critical to our clients. We need to be...
The software and infrastructure that we support are mission critical to our clients. We need to be able to detect and alert our urgent response team as soon as we have an issue. PagerDuty has given us the flexibility to provide that high level of support and is flexible to meet our needs in terms of rotations and routing of issues.
Pros
I love how easy PagerDuty is to configure and it's flexibility to support a number of escalations, services, and rotations. We've used PagerDuty for quite some time now and although no one loves to receive an alert it has revolutionized our ability to provide 24/7 support to our clients. The email and API integrations allow us to customize when we receive alerts and who they are routed to. Working smarter, not harder.
Cons
N/A - For real, I really like this software
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Solid solution for on call devops
Reviewed on 2018/11/21
Pros
Pager Duty overall is a great solution for handling on call escalations for server and environment issues. It makes it easy to integrate with third part solutions to generate actionable alerts for on call engineers. If you are using a product that doesn't natively integrate with Pager Duty (which is rare), you can use their email integration to submit issues that way.
Cons
The interface for adjusting the on call schedule could be improved - when updating a schedule to cover an engineer while they are on vacation, it can be really confusing to setup.
