Marc

Overall rating

Industry: Information Technology & Services
Company size: 51–200 Employees
Used Daily for 1+ year
Review Source

Overall rating

Ease of Use
Likelihood to recommend 7.0 /10

Mitel integrated instant messaging

Reviewed on 2019/07/17

Pros

Works with Outlook and Mitel phone systems

Cons

Needs more emojis, and group messaging could use some work

Sookhee

Overall rating

Industry: Financial Services
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Very good phone for office use

Reviewed on 2018/04/19

Pros

Easy to make a call using computer keyboard and never to reach out the phone itself. Also good to track all voice mail and phone history.

Cons

Many functions are hidden on the phone and you will need to learn how to use them using manual. Buying phone accessories like headset is not directly from ShoreTel but their third party dealer.

Verified Reviewer

Overall rating

Industry: Hospital & Health Care
Company size: 51–200 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 2.0 /10

I utilize ShoreTel Connect Cloud to manage my desk phone and voicemail.

Reviewed on 2017/11/07

Very few. It's biggest benefit to me is the "in a meeting" function so my ringer doesn't sound...

Very few. It's biggest benefit to me is the "in a meeting" function so my ringer doesn't sound when I don't want it to. Otherwise, its lack of (working) functionality is frustrating to me and my staff. When we rely on ShoreTel, we're often let down. I would not recommend it, I'd prefer to use Avaya's cloud offering.

Pros

The ability to set states (in a meeting, vacation, available, etc) is the primary perk. I also like the ability to download voicemail files for record-keeping or forwarding to other ShoreTel users in my office.

Cons

The functionality of certain features is unstable. Call forwarding works with hit or miss accuracy. I've had issues with calls being forwarded, but are unanswerable once the other line rings. Additionally, the ease of use for many of the phone options are clunky. My phone has the color display, yet I have to use the numeric keypad to select features on and off like older legacy style phones. I'm also frustrated I get notified of voicemails in Outlook when off my network, but I'm unable to play the file from the cloud.

Ryan

Overall rating

Industry: Computer Software
Company size: 51–200 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Ease of Use
Likelihood to recommend 10.0 /10

Great business VOIP

Reviewed on 2018/12/01

24/7 available call forwarding and message recording make being on call easier.

Pros

The ease of access is great; forwarding to a mobile phone, the app access and ease of remote access fluidity.

Cons

The windows application UI can be confusing.

Michael

Overall rating

Industry: Education Management
Company size: 201–500 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

MiCollab: All the features, none of the hassle!

Reviewed on 2018/11/13

Very easy to deploy. Very easy to train staff on. We have some staff who don't even need to touch...

Very easy to deploy. Very easy to train staff on. We have some staff who don't even need to touch their deskphone anymore! Really love this software.

Pros

You can search by first name in the corporate directory. You can easily add a list of people to the home section to see their phone status. Contacts, call history, and voicemail are all easily accessible in the app.

Cons

Calendar integration could be a lot better. We use G Suite and while the basic integration works ok, I'd love to be able to set more advanced statuses based on my meetings.

Daniel

Overall rating

Industry: Legal Services
Company size: 51–200 Employees
Used for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

Useful concept but not user-friendly at all.

Reviewed on 2018/02/16

Pros

I like that it connects the office pretty well in allowing others to set statuses that are visible to the entire office.

Cons

I don't like the user-friendliness of the product. It has always been the largest complaint I get from users. It's not very intuitive and requires far too much follow up training of users.

Matt

Overall rating

Industry: Legal Services
Company size: 5,001–10,000 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

MiCloud Connect - Virtual Phones for Now

Reviewed on 2018/11/28

This solution is great for remote workforces who need an "office" phone. It gives our people much...

This solution is great for remote workforces who need an "office" phone. It gives our people much more credibility in the marketplace.

Pros

It was an ease to deploy and use for all team members. The functionality is superb and allows our remote workforce to use their machines like a telephone and reduces costs associated with connected devices.

Cons

The switch from our prior provider to Mitel went less than smoothly, however, the final deployment has been a major success.

John

Overall rating

Company size: 51–200 Employees
Review Source

Overall rating

Shoretel Sky - Game Changer

Reviewed on 2015/03/05

We switched nearly 3 years ago from a traditional, analog office phone system, and never looked...

We switched nearly 3 years ago from a traditional, analog office phone system, and never looked back. It has been a great experience thus far. We did the install our self with 2nd hand Cisco phones. Rehashing the phones was a little involved but nothing we could not handle.

Pros

It's very easy to make changes to the phone system as staff changes. We have a high turn over in our sales dept and we can easily add account and change accounts as needed.

Cons

The monthly cost of shortel sky would be my biggest complaint. There are plenty other voip systems that cost less but I guess at the end of the day, you get what you pay for.

Brian

Overall rating

Industry: Information Technology & Services
Company size: Self Employed
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

Shore Tel Makes Remote Work Easy

Reviewed on 2015/12/01

The Shore Tel Sky Cloud phone system is fantastic for someone who is a remote worker. I work in NJ...

The Shore Tel Sky Cloud phone system is fantastic for someone who is a remote worker. I work in NJ while the office is in Houston, and I never miss a call! It's convenient, easy to use and helps me manage my call volume and messages. Their soft phone app is a great tool as well.

Pros

Ease of use, convenience and reliability.

Cons

I always harp about wanting transcribed voicemails, but that may actually be in the works, not sure!

Juan

Overall rating

Company size: 51–200 Employees
Used Monthly for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Mitel systems has been gaining a lot of buzz lately.

Reviewed on 2018/05/06

Pros

Its has the basics a contact center requires, easy to use and overall the application is very stable.

Cons

for most small to medium contact centers it should be enough,but to compete with the top 5 brands it would need more feature rich dialer

Mark

Overall rating

Industry: Telecommunications
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

Mitel MiCloud Connect

Reviewed on 2021/12/15

For the most part the system is fairly reliable and integrates well with other software Apps and is...

For the most part the system is fairly reliable and integrates well with other software Apps and is very affordable with great endpoint devices

Pros

I like the ease of use. Very reliable for the most part. Integrates well with other platforms and apps used by our company.

Cons

If there is a data outage in the clusters within the data centers outage issues can be an issue. A private cloud solution may be a better option to avoid outages

Jeff

Overall rating

Industry: Banking
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Enterprise class VOIP phone system at a much lower cost than competitors

Reviewed on 2019/07/29

We needed a VOIP system that was powerful, yet easy to setup and use without having to hire someone...

We needed a VOIP system that was powerful, yet easy to setup and use without having to hire someone full time to operate it. ShoreTel gave us exactly that and now with over 350 phones, we rarely ever have any issues.

Pros

Although its a hardware and software VOIP telephone system, the software is extremely powerful and flexible, yet very easy to setup and use. Once it's programmed, it simply works. There are a lot of hardware options when selecting phones and enterprise required devices that making simple connections to remote offices and mobile users possible. You will also notice Mitel has acquired ShoreTel, but same high quality software and hardware support available.

Cons

Tech support is great, but extremely expensive and only available through VAR's or primary vendor you purchased hardware through. Trade off is that if not too complex of implementation, instruction manuals provided make for fairly easy install and setup.

chris

Overall rating

Industry: Financial Services
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Solid Phones & Sturdy products

Reviewed on 2020/05/22

I like that they are up to date on technology. I like the dial from keyboard function rather than...

I like that they are up to date on technology. I like the dial from keyboard function rather than dialing phone numbers all day. We have had many vendors, Shoretel/Mitel products have outlasted most other hardwares if not all.

Pros

I have used Shoretel/Mitel for 10 years now, i have been using the same phone since implementation. These are sturdy and well put together phones.

Cons

The initial sales rep was kind of a shark. Needless to say he is no longer doing sales for shoretel. Shoretlel did the right thing and made good on his promises.

Zak

Overall rating

Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

Constant problems, inconsistent reporting, terrible support

Reviewed on 2017/08/04

This is about Shoretel's new "Connect" system. We were on Shoretel Sky, and had no issues at all....

This is about Shoretel's new "Connect" system. We were on Shoretel Sky, and had no issues at all. We were told Shoretel Connect had better reporting and integration with our CRM. The switch from Sky to Connect was a nightmare and filled with issues. Four months after the transition and we still have issues pop up every week. As far as support, prior to 2016 Shoretel had one of the best support departments we had the pleasure of interacting with. Sometime during 2016, however, the hold times started getting longer and longer, and the support reps newer. The current hold time, we are experiencing, averages about 45 minutes.. just to get someone on the phone.

Pros

Pros:
* It is fully cloud based
* Ability to rent equipment so no excess inventory is required
* they try... but fail

Cons

Cons:
* inconsistent reporting/call history
* long hold time for support and if the issue is complicated, it takes several days to get resolved
* the datacenter / database backend is constantly breaking; causing issues logging in or getting the phone(s) to work at all
* the mobility app (application on smartphone) is antiquated and constantly dropping
* Price is extremely high compared to the poor quality of service received

Thomas

Overall rating

Industry: Education Management
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Likelihood to recommend 5.0 /10

Mitel is OK, sorta

Reviewed on 2022/06/15

Pros

The product is easy to use. Thats about it.

Cons

When you using the soft phone app we have several issues. 1. Calls drop a lot. 2. You can't just quit the program when you are done. You have to log out. We have noticed that if you do not log out regularly, the sound quality degrades. 3. The Mitel Director portal could use some updating. It is just too busy and we end up calling our third party vendor for support. The Mitel Admin User Guide needs to be updated as well.

Amber

Overall rating

Industry: Information Technology & Services
Company size: 501–1,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

Shoretel Review

Reviewed on 2020/10/31

My over all experience with ShoreTel has been mostly positive. There have been no major issues.

Pros

Shoretel has decent support and this product makes things easy for our company. We have had the phone system for quite a few years and have not had much difficulty with it when we had it. We did switch over to a new phone system because it had much more versatilely for our growing company.

Cons

The client could be more user specific I wish there were a theme and more general updates. The web interface is could use some more work as well.

Verified Reviewer

Overall rating

Industry: Government Administration
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 6.0 /10

My Mitel Review

Reviewed on 2019/01/09

Overall still a pleasant program to use for connecting and networking calls.

Pros

I like that it is a quick-to learn software with an easy to use interface. It's almost plug and play with how simple it is to use for the office.

Cons

There are frequent sign in and log out issues without any reason or network issue.

Harry

Overall rating

Industry: Insurance
Company size: 501–1,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 6.0 /10

You really need to invest to get the best out of it

Reviewed on 2019/02/24

Make sure your infrastructure is suitable for this software.

Pros

There is a lot of functionality to use, which gives you options on how you want to use it within your business.

Cons

The user experience needs updating, as there is too much training needed to use the system.

Verified Reviewer

Overall rating

Industry: Apparel & Fashion
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

If you need something to soley dial a number and track information, then Shoretel may be for...

Reviewed on 2018/05/08

Pros

Shoretel is a very simple program, and gives you exactly what you need; integration with salesforce, easy dialing with a click, tracks the basics (length of a call, connects, outbound calls, inbound calls, and voicemails)

Cons

Shoretel crashed often (aka, once every two weeks) and the whole sales floor would have to stop calling, and sometimes it would miss calls.

Verified Reviewer

Overall rating

Industry: Computer Software
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Likelihood to recommend 7.0 /10

Worked well when it worked

Reviewed on 2019/04/02

Pros

It worked well when it worked. The sound quality was good, the features were good.

Cons

We had a lot of issues with the phones having to be rebooted, and going offline.

Polly

Overall rating

Industry: Warehousing
Company size: 201–500 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Likelihood to recommend 6.0 /10

It works, but could be improved upon

Reviewed on 2019/01/09

Overall, MiCloud seems to be decent software for the job. However, it does have its downsides, and...

Overall, MiCloud seems to be decent software for the job. However, it does have its downsides, and I probably wouldn't choose it if presented with a more reliable option at the same price point.

Pros

I am able to see which customer service agents have open lines, which are away from their desks, and which are on other lines, which makes it easier for me as a receptionist to transfer calls back and forth. I also like the ability to customize lines to enable transfers to various departments and branches across our nationwide company.

Cons

Calls are dropped too frequently for my liking, and often the transfers do not complete properly and bounce back to my line, which can cause confusion and inconvenience to customers during busy times.

Verified Reviewer

Overall rating

Industry: Education Management
Company size: 51–200 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Ease of Use
Likelihood to recommend 8.0 /10

MiCloud Connect for Team Connections

Reviewed on 2019/05/07

MiCloud Connect has allowed a lower-tech non-profit to transition to a cloud-based phone system,...

MiCloud Connect has allowed a lower-tech non-profit to transition to a cloud-based phone system, allowing for employees to successfully fulfill job functions when away from the physical office and enabling team members to communicate in a smooth, quick chat system.

Pros

The positive points of MiCloud Connect allow me to chat with team members about issues or projects without the need to email. I appreciate that MiCloud Connect enables my use of the soft phone, interfacing with the CRM for integrated management of business development tracking and utilization anywhere.

Cons

Unfortunately, based on my organization's setup in cahoots with MiCloud Connect, any update to the cloud-based system requires administrator permissions, slowing workflow due to the need for our IT team to grant permission for system updates before being able to utilize the program.

jamison

Overall rating

Industry: Information Services
Company size: 201–500 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

This is easy to use, keeps record/history of phone calls and able to transfer dial as well.

Reviewed on 2018/03/09

You are able to go back and check your call history and check voicemail and see who it is versus...

You are able to go back and check your call history and check voicemail and see who it is versus calling and not knowing.

Pros

Pros: You are able to check call history, check your length of calls, run reports, check statistics, works well with the phone itself and virtual system (application) on the computer.

Visual of who left voicemails and caller id.

Cons

Cons, If the virtual system to log in off ect. goes down it is cumbersome to use the phone to log in and out and check history.

Verified Reviewer

Overall rating

Industry: Utilities
Company size: 51–200 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Micloud contact center

Reviewed on 2019/10/16

We love the software, easy to setup and use

Pros

Loved the reports it generates, lots of informations and is customizeable to get the info that you are needing

Cons

Support is hard to reach when you need them

DANIEL

Overall rating

Industry: Telecommunications
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

nice adquisition with shoretel ... mitel

Reviewed on 2019/03/20

is all about trust, for me this brand have my all trust, i know that nothing is perfecct, nothing...

is all about trust, for me this brand have my all trust, i know that nothing is perfecct, nothing is an bullet pruff but allways mitel support us fast and give us the answer that we want from

Pros

the easy of use, the flexible architecture of the solution and the surviving service aproach that they have.

Cons

the telephones hadware are not bad, but some often got issues and from tenth that we buy always one have an issue

MiVoice Business Solution Reviews