Crelate Reviews

I love how customizable it is. It helps me manage both the candidate and client facing side of the business and customize almost any pipeline and report.

Since there are so many different facets, it took a bit longer to get up to speed on the product, but once I did, its very user intuitive. Also, the mobile app needs more work to get it to where the desktop product is.

Easy setup and integration
fantastic support
Does everything I'd need it to do for the most part

Some functionality on the portal, how jobs are displayed (only filter is location)
Resume parsing is NOT good
Email formatting has issues

The online text messaging feature. The ability to use an online phone system as well.

The lack of training videos. The RingCentral platform.

Tons of functionality, but gets confusing to navigate and make work for the business.

Confusing with so many options, and really feels to us like their goal is upsell upsell upsell...

The ability to see the team's progress and individual jobs being worked on

The lack of ability to see all open jobs for the team in a easy to read format

Literally everything. It’s essential for any recruiter. Easy to use. Clear and intuitive user experience.

That I pay out of pocket for it myself but it’s ok. It’s worth it :)

Mass emails, bulk texts, and easily access templates for all is perfect. The map options when doing radius searches of clients or candidates is great once you figure out how to access it.

I had the activity feed and wish I could remove it or filter it so I only see my activity. The cluttered appearance of the app is frustrating as well, making it hard to access when using a smaller screen. Ring Central isn't integrated properly and can be unresponsive or will ring at random when no calls are coming in. RC isn't very accessible friendly within Crelate and is easier to use outside of the browser, but you're still getting duplicate calls/text/notifications from all. The radius search is complicated to access and should be available within a list - it's frustrating to have to double back multiple times to get back to the list I was on. Candidate updates and movement on lists is frustrating - I'm making calls to 150+ people and any updates made to a candidate profile will remove them to another portion of the list which can make tracking who I've called while I'm making the calls very complicated. Imported candidates often have missing information despite it being clearly noted on their resume. Resume imports have so many errors it's often easier to import manually. Past jobs import as being current and there doesn't seem to be rhyme or reason to it. Your Chrome extension isn't great - I'll try to import a LinkedIn profile and the current employment dates disappear when I try to select the employer (because Crelate NEVER pulls that information correctly).

I love the ability to create sequences and tasks to better track my work. I also love the ability to send out mass campaigns. Being able to create opportunities and pipelines within each opportunity w/ a bit of modifications is also really good to have.

Better automation and higher volume for bulk texts. Only being able to send 25 bulk texts at a time (I'm used to being able to send 100 at a time) has really been a time suck for me, especially being in high volume recruiting. It takes 2 minutes for each bulk to go through as well. I also think that there should be an option for automated texts on sequences - the ability to create a sequence is grate, but having to wait for the sequence to refresh to the next step and then manually hit SEND for each text step of a sequence is an EXTREMELY tedious task! I also find it a bit frustrating that I cannot add an image in my email campaign as easily as I can in sending an email manually - it does not seem to work as well in that regard. It would also be nice to not have a limit for sequences as I create them for my call blocks and have to deactivate one to be able to create another at this point in time - even though we are a tiny team, we are a team with a lot of tasks! I also think there should be an option to mute the RingCentral incoming calls - while Google Chrome is the preferred browser, I find myself using Firefox because I can easily mute tabs vs having to mute the whole site on chrome. I always have more than one tab open, so if I am taking a call and another call is incoming, it will ring in Chrome, but in Firefox, I can simply mute the tabs that I am not taking calls on and there is no ringing.

As the Director of Research, I love how customizable and data-driven everything is. Unbelievable how much I can learn from any given profile at a macro perspective. The Crelate support team is always helpful, responsive, and pays attention to customer feedback! I get so excited every time there's a software update.

I'd love to have more robust applicant intake capabilities...I wish we could set the application to have certain questions that when answered a certain way trigger an automated rejection email to the applicant. It would be nice to be able to pin Ring Central texts. I also use a lot of saved searches to maintain clean data in our system and they can be hard to find sometimes. I'd love to be able to 'type to find' a saved search I'm looking for.

Interaction with LinkedIn Recruiter, ability to "tag" & build custom candidate reports .. favorite feature is being able to track if email was "viewed"

Nothing at this point as the database works well

I think the user interface and workflows are very intuitive. I find it very easy to navigate to handle all of my recruiting needs. I also like the Crelate support team, who is very responsive and extremely helpful. I have never seen anything like them!

nothing, I like everything about Crelate

Ease of use, easy set up. Easy search capabilities.

I don't really have a negative at this time.

Crelate is a user friendly ATS that has some nice Onboarding features that compliment the system and its functionality as Applicants transition into Candidates and eventually Employees. The upgrades that are required to gain access to some of these features are not always worth the cost, but Crelate has been willing to work with our organization to get us where we need to be. As a Health Care staffing agency who have mostly government contracts, we are unique within the industry. Crelate as an organization has been receptive to EGA's feedback and willing to make improvement to the system that will benefit all who are using Crelate as an ATS with Onboarding.

The tier pricing structure for adding customizable features such as Activities, Activity Forms, Core Record Fields (Opportunities and Contacts), Document Labels, etc. make the pricing pretty unreasonable for our particular organization. As an organization who is accredited by the Joint Commission, maintaining compliance through our processes and data collection is imperative. As a unique entity working with government clients, it is sometimes difficult to track Contracts, which may have multiple facilities we may already be working with. Crelate is not built to be able to see the true contract rollup since only one customer can be a parent company.

Excellent levels of support that are easy to access. Crelate is intuitive and easy to use for both Admin and Users.

Basic performance reports are easy to setup. Detailed reports required assistance from the helpdesk.

The most important part of the program is, it allows you to do almost all of your work within the program. It allows you to post jobs, contact candidates, and track candidates all in one place. It also integrates with LinkedIn and it’s easy to get Candidates from Linkedin.

There are a lot of customizations, so you really need to rely on your implementation team.