I've never interacted with a more helpful and active customer service team. Every issue I've had has either been resolved or they've added to there list of issues to work on.
The interface is needlessly obtuse with figures being scattered through different sections of the site for no apparent reason and some basic stats like link clicks are just missing.
Excellent reporting and analytics feature and functional software is using at lower volume.
The reporting and analytics platform were really impressive tapping it to some key metrics and making it relatable to specific campaigns.
Whilst having some impressive features and in theory being a sound platform when trying to use it at scale it struggled to load all messages, did not keep up with events in real time and essentially led to operational issues.
We stopped using the platform and will exchange it for a better solution.
Would not recommend to use this tool and look for other alternatives
The Customer support is not flexible/helpful at all.
High cost, with low value for money.
UX is not great