Clarabridge CX Social Reviews

Clarabridge CX Social

Customer Engagement & Insights for Social Brands

4/5 (3 reviews)
Richard H.

Excellent customer service but sadly there are better options.

Used Weekly for 6-12 months
Reviewed on 2017/12/05
Review Source: GetApp

Pros

I've never interacted with a more helpful and active customer service team. Every issue I've had has either been resolved or they've added to there list of issues to work on.

Cons

The interface is needlessly obtuse with figures being scattered through different sections of the site for no apparent reason and some basic stats like link clicks are just missing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Verified Reviewer

CX Social is great for small scale social media management but trying to manage volume is hard

Used Other for 1-5 months
Reviewed on 2018/06/13
Review Source: Capterra

Excellent reporting and analytics feature and functional software is using at lower volume.

Pros

The reporting and analytics platform were really impressive tapping it to some key metrics and making it relatable to specific campaigns.

Cons

Whilst having some impressive features and in theory being a sound platform when trying to use it at scale it struggled to load all messages, did not keep up with events in real time and essentially led to operational issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Verified Reviewer

Bad customer support

Used Weekly for 6-12 months
Reviewed on 2017/11/28
Review Source: GetApp

Pros

We stopped using the platform and will exchange it for a better solution.
Would not recommend to use this tool and look for other alternatives

Cons

The Customer support is not flexible/helpful at all.
High cost, with low value for money.
UX is not great

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10