Finale Inventory Reviews
Finale Inventory
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215 Reviews
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product and customer service
Reviewed on 2021/09/10
Overall we are very happy with Finale Inventory. The sotware does what it need to and the customer...
Overall we are very happy with Finale Inventory. The sotware does what it need to and the customer service team is outstanding!
Pros
Coming from an open source erp that was complicated I loke how easy it is to find and do things in Finale. I especially like the cut and paste spreadsheet import system. This makes it much easier to accomplish many tasks. As with wany new software, customer service is really importat and the people at Finale get and A+ in customer service. They offer live training, video tutorials and are always avaailable to answer questions.
Cons
We are new to the software and have found nothing we really would want to change.
- Industry: Program Development
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great product, but sometimes not reliable.
Reviewed on 2022/02/05
Overall the inventory system is great! It accomplished everything we needed it for and more.
Overall the inventory system is great! It accomplished everything we needed it for and more.
Pros
Finale Inventory has a very simple import tool. You simply copy data from an excel spreadsheet and paste them into the inventory system through you web browser as the inventory is cloud-based. Finale takes care of the rest. This truly intuitive copy/paste import method saves time, and having the ability to edit products in your catalog editing your catalog makes it struggle free.
Generating Purchase Orders (PO) is pretty automated. Our team was able to jump straight in an create PO's in no time at all as it is streamlined and self explanatory.
You can have unlimited users that can be added to your team.
There are a huge amount of integration possibilities. So whether you are integrating with WooCommerce on a Wordpress CMS, or integrating with ShipStation, Final Inventory has you covered.
Cons
The system is sometimes a little glitchy. The Finale team do promise to iron some of these out in the near future, but right now they still remain.
Their team rarely apologies if the system hasn't been working as it should, and never admit fault.
Reasons for Switching to Finale Inventory
The price range was more in our budget, and I believe after trying out a demo of all three products, Finale Inventory seemed the easiest to use and learn.- Industry: Computer Hardware
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Simple program
Reviewed on 2021/01/12
Needs a lot of work, needs to sync with other platforms as well.
Needs a lot of work, needs to sync with other platforms as well.
Pros
Very basic, no advanced knowledge of other programs needed, links directly to Ship Station as well
Cons
A lot of modules don't work and it doesn't allow you to take on returns from marketplaces.
- Industry: Building Materials
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Hidden Gem
Reviewed on 2020/01/23
Since its inception into our business, Finale was incredibly easy to use, simple and straightforward...
Since its inception into our business, Finale was incredibly easy to use, simple and straightforward. With an excellent support team and support documentation, we were set up in less than a single day. After that we barely had to get in touch with support, as the self administering factor of Finale is what makes it so great.
Pros
Finale is incredibly easy to use and provided our company the ability to scale up by using additional features of the product over time. Our inventory is always spot-on as the integrations with various merchants and other software is excellent.
Cons
The only issue we hold with Finale is their lack of support for iOS and iOS browsers. One could easily integrate the standard browser interface into Finale with some changes and allow those who have an iOS or Mac-based environment be able to use their existing hardware with off-the-shelf scanners.
Alternatives Considered
SkuVault CoreReasons for Choosing Finale Inventory
We needed a platform that would handle packs or kits, while keeping our standard inventory up to date.Switched From
ShipStationReasons for Switching to Finale Inventory
Finale has everything, value in cost, access to multiple platforms and marketplaces, customization and kitting/bundling.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Have multiple sales channels? Finale works!
Reviewed on 2021/02/19
Overall I have to say one of the most impressive experiences with Finale is its people. It's a...
Overall I have to say one of the most impressive experiences with Finale is its people. It's a small group of people who work personally to help you get set up and learn the system. They know their stuff, are professional and friendly. It really is like they are a part of your own team. Their customer service is fantastic, they respond quickly and can get you moving in the right direction right away. You get the feeling that they want to help you be successful.
Pros
The software is impressive because it works. Our previous inventory management software would have "glitches" sometimes it didn't sync our five sales channels so we were constantly experiencing inventory issues. That stopped with Finale and our numbers have been spot on since. One thing that makes Finale a winning choice for us is that it integrates with Square which we use for POS in our brick and mortar store. Finale keeps our store, website and internet marketplaces inventory synced in near real time.
Cons
I have to force myself to come up with things I don't like about Finale. But if I could have a wish list, I would like it to automatically sync new products every few minutes like it does with inventory rather than nightly. Although, you can manually initiate the sync. A little more automation with sales channel associations and expected product cost would be nice too.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hairbrella x Finale
Reviewed on 2021/02/06
I've had an awesome experience with Finale so far. We plan to grow and they assured us they'd grow...
I've had an awesome experience with Finale so far. We plan to grow and they assured us they'd grow with us.
Pros
The setup process was very straight forward. Setting up your inventory system can be very tedious but it's very important that it is done correctly. Finale can be fully customized for any type of business.
Cons
I wouldn't change anything at all. Finale can be pretty complex to a new user so I would suggest teaming up with support. They're very friendly and can help you become a Finale pro in no time.
Reasons for Switching to Finale Inventory
The reviews were amazing and the onboarding team sealed the deal with their excellent customer service. They went over and beyond to make sure we had everything we needed to succeed.- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Finale Is Great
Reviewed on 2020/02/08
I have to say the people at Finale are wonderful to deal with. We have had to have numerous calls...
I have to say the people at Finale are wonderful to deal with. We have had to have numerous calls and they are always so helpful.
Pros
We have a lot of product assembly kit items and finale allows you to create those and have the pieces taken out of inventory when the kit is sold. It is hard to find a good kitting inventory software.
Cons
We had to convert our cases to pieces to make this software work with the multiple locations. It is very hard for us to get use to this.
Alternatives Considered
Cin7 OmniReasons for Choosing Finale Inventory
Inflow was not able to communicate with the multiple selling channels.Switched From
inFlow InventoryReasons for Switching to Finale Inventory
Mainly because they could do it all and were cheaper than Cin7. They are United States based so that for us was a big plus too as we wanted to be able to contact someone during business hours should we have a problem.- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
10/10
Reviewed on 2020/08/20
I am very satisfied with the system. Never regretted my decision in choosing your services....
I am very satisfied with the system. Never regretted my decision in choosing your services. After-sales service is also top-notch. [SENSITIVE CONTENT HIDDEN] is very knowledgeable and helpful. I am looking forward to your improvements coming end of the year as [SENSITIVE CONTENT HIDDEN] has mentioned.
Pros
I like most is its flexibility to handle items with serial numbers.
Cons
Some functions are not present like returning an item to a supplier is not available in the Purchase Order and I would have wanted to be able to write a note per serial number/Lot ID.
Alternatives Considered
inFlow InventoryReasons for Switching to Finale Inventory
Finale offers more of what I'm looking for in a system.- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product!
Reviewed on 2019/08/16
Great product, great customer service, been a game changer for our business!
Great product, great customer service, been a game changer for our business!
Pros
The software is very easy to learn and use, along with great features and functionality. Has some great workarounds and has been able to do everything we've needed and much more.
Cons
It's great so far, no complaints that I can think of to date.
- Industry: Retail
- Company size: 2–10 Employees
- Used for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Customer support was completely absent
Reviewed on 2020/12/24
It seemed a good way of getting integration between other software that don't integrate themselves...
It seemed a good way of getting integration between other software that don't integrate themselves but the support is so bad it would be better just to go straight to the APIs of each of the software and write an integration yourself.
Pros
Throw into the bargain that integration with Prestashop does not work straight out of the box and that none of the support staff could be bothered and I'd find it very hard to continue with this trial.
Cons
No support, couldn't get it to talk to prestashop
Reasons for Switching to Finale Inventory
I havn't chosen it yet, and it doesn't look like I'm going to. Also the reviews look a little non-kosher, whenever I see 5 star and 1 star reviews only I tend to take the 1 star review as the genuine one.- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Happy to report!
Reviewed on 2024/08/28
I am happy overall with the quality of the cost
I am happy overall with the quality of the cost
Pros
The ease of use for the cost was not bad
Cons
There is nothing negative to comment about
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Finale , the best inventory management system
Reviewed on 2023/08/20
Pros
I like the sales velocity and easy want to make and receive POs
Cons
Items you assembly or build , the components don't get any sales /use velocity
- Industry: Warehousing
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Service!
Reviewed on 2023/03/02
We work closely with [sensitive content hidden] at Finale, who always goes above and beyond to work...
We work closely with [sensitive content hidden] at Finale, who always goes above and beyond to work through any questions we have, even coming up with creative solutions when necessary. The support truly outshines the software!
Pros
Customer support is great! Shaquille has helped us make this software meet all of our needs!
Cons
When I first began using the product, I thought there were many shortcomings, but we have worked through the majority of that! I do miss a couple of the legacy reports, specifically the Pull Sheet, since the update, but this is not a big deal.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
The Easiest Method to manage Inventory Needs
Reviewed on 2023/01/26
A helpful tools with a bunch of features that facilitate your sales, your orders; its marketplace...
A helpful tools with a bunch of features that facilitate your sales, your orders; its marketplace is swamped with companies and services. Your inventory concerns are in one or two clicks; it supports importing and exporting data; the functionality which doesn't exist in other inventory management platforms.
Pros
The number of functionalities make it easy for users to navigate to all that you need to manage your online business or your warehouses in many locations, from picking to bar-code scanning, and from shipping plans to accounting tools. Finale helps trace sales, manage orders, organize your stocks. It tells you if you are out of stock. Its copy and paste feature is really helpful. Finale accepts spreadsheets imported from other dries or locations, and even exports file to other clients, namely Amazon.
Cons
Finale has some cloud based issues, like the system downfall sometimes, a bit heavy! I also did not like their support responses, too late if not never.
- Used Weekly for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
Superb service, perfect for our needs, easy to use
Reviewed on 2017/07/25
Pros
We are part of a university research lab group that uses Finale to track supplies of biospecimen collection kits (builds) and lab supplies. The ability to create builds (to track individual components) for our kits is wonderful! Also, the ability to track lot identifiers and expiration dates is critical for lab reagents and things like blood collection vials.
Having Finale Inventory has really helped as our group as we have grown. It's very easy to use and their are still numerous features that we haven't fully explored. Pricing is very reasonable as well.
The customer service is FANTASTIC! Chinh (Co-founder, Finale Inventory) has always been very accessible and replies promptly. He's spent extra time walking through problems with us over the phone. This company really goes out of their way to make sure their customers are happy. I can't stress that enough.
We have used Finale since late 2014 and are currently in the process to expand our use of it. We are very pleased with both the software and the tremendous customer service and user support.
Cons
Overall, we are extremely happy with the software. Sometimes our inventory numbers get off due to user error, especially when our builds change (which is not often). So we don't suggest relying solely on re-order thresholds. This is a problem more with our workflow than the software, but it would be nice if there were some kind of mechanism to assist with build changes and inventory audits (though there are great report features and barcode tracking is an option). We have discussed upgrading to use the barcode tracking (which would probably help alleviate this problem for us), but have not made that commitment.
The ability to control user permissions and access (like completely separating inventory) is also a little limited, but we haven't really had problems from this. Finale does allow you to assign inventory to different custom locations, but we did decide to get a second account to fully separate our inventory tracking between two groups that never share inventory. On the other hand, being able to share inventory and easily move items from one location to another is also a great benefit.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Powerful functionality , Subpar UX
Reviewed on 2018/07/17
Overall I feel like Finale Inventory offers the most robust, powerful inventory management platform...
Overall I feel like Finale Inventory offers the most robust, powerful inventory management platform out there.
Pros
Overall, the functionality Finale Inventory offers is better than all the other software platforms I have tested and used over the years. The ability to map product aliases to a master sku is a necessary process I have found lacking on similar platforms. Finale offers a simple and straightforward way to manage this.
Setting up warehouses
Cons
The user interface is lacking. The platform is fast and their simple UI keeps it that way, but it certainly looks outdated. In addition their reporting and document templates are lacking, with a non-intuitive way to customize them.
Also, there's no real FBA integration. Essentially, you set up a virtual type of warehouse, call it AMAZON-FBA, set inventory levels, and then map those sales to that warehouse. There's no real querying of FBA to check inventory levels and show discrepancies. Although their approach is workable, it would very nice to actually have a real integration with FBA rather than a band-aid approach.
- Company size: 10,000+ Employees
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Review Source
Overall rating
Great Plug and Play Tool
Reviewed on 2015/01/05
We needed a solution for a complicated international, multi-location barcoded inventory management...
We needed a solution for a complicated international, multi-location barcoded inventory management system that was easy to understand, quick to implement and that could manage the complexity of our business model. The team at Finale was quick to understand our needs and worked hard to create solutions, within their framework in an extremely timely manner, that worked.
Start easy: We went live in less than 3 months of our first engagement. It was a team effort that included a specific and doable work plan from the leadership at Finale. Any glitch or issue that came up they were quick to respond and trouble shoot. As the project sponsor, I felt well informed, abreast of the issues and included on solutions.
Reduce Human Error: The Finale team has the depth and breadth to listen and respond to the complexities of the business model by asking pointed questions to increase their knowledge of business processes. We started to capture our inventory as we were still working out the nuances of our model, and although I know it was stressful for them, as the client they were nothing but professional and timely in there solutions.
Peace of Mind: Having no inventory system at all, to having the Finale Inventory System is allowing us to take our business to the next level. We are able to see at a glance, globally, what we have in inventory and shift product around to speed our time to market. What use to take weeks/months to resolve, now can be achieved in hours.
Work anywhere: We have inventory in multiple countries around the globe. As the Director of the division, I can see at a glance from wherever I am not only the inventory levels, but I can run reports and give directives that will save us considerable resources, both monetary and human.
Pros
I highly recommend the team at Finale and their inventory tool. They are fantastic to work with. They are solution driven, they listen, they inform when scope creep arises, and they are mindful of budgets, time and deliverables. A winning team.
Cons
None that I have come across in our go live phase.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best recommendation for a warehouse management system we've ever gotten!
Reviewed on 2018/04/18
Pros
I have been using Finale for over Six months now and it really has been one of the better decisions that we have made moving forward with a warehouse management system. It was recommended to us by mutual friends. We came from using Skubana and there were so many things that just didn't work nor met our expectations about a WMS. We had to change a lot of our natural workflow to adapt to Skubana limitations and even then, it was a struggle.
When we first considered changing our system to Finale we were very sceptical since we had already committed so much to Skubana. We thought we would need to start back at square one and the entire gruesome process would start again. That wasn't the case at all, the switch over to Finale was not even a days' worth of work. It was so easy to set everything up that we were operating at 80% in the first 3 hours.
One of the most notable things about Finale is that we were able to address every single problem that our previous WMS could not. Some examples were Dynamic Purchase Order Integration, Location Auditing, System Search functions (Searched the entire database for items rather than just what is categorized under a supplier), and the ability to push fake qty and live qty for the same item for different listings on the same store. Finale works on having the system work, while some other WMS (Skubana) work on making their systems look good.
I look forward to seeing Finale grow more and more!
Cons
Nothing really, so far Finale has been really great. I have already been recommending Finale to a lot my other eCommerce friends that work in similar workflows that we do.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Finale Inventory Review
Reviewed on 2021/03/04
Pros
The ability to integrate with ShipStation, maintain an accurate inventory, produce accounting reports and make drop shipments.
I have very much appreciated my time using Finale Inventory. Their team has a can do attitude that has been always ready to address and help with any question or issue that I have had using their program.
An additional plus for Finale Inventory is that they always working to improve its functionality. Finale is not one of those companies that is stagnant and resting on their laurels, but are constantly working to grow and improve their program for the end user.
This is a great solution for smaller companies that have been outpriced by cloud based systems that are more oriented to mid to larger companies.
Cons
It would be nice if there was complete functionality on a mobile device. Drop down boxes within the program work in the Windows 10 environment, but not within Andorid.
There is a little bit of a learning curve to understanding the program, but in actuality it is only because it is such a great program and there is so much that you can do in its environment to maintain an accurate inventory and produce accounting reports.
- Industry: Warehousing
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Finale Does That
Reviewed on 2019/12/11
As a fulfillment company we had inventory for 20+ different clients each wanting an inventory...
As a fulfillment company we had inventory for 20+ different clients each wanting an inventory report at any given time and for sure at the end of each month. Before Finale we were tracking inventory only on spreadsheets, this meant hours and hours were spent physically counting inventory. I can't tell you how many late nights were spent at the warehouse counting inventory. Once Finale was implemented those late nights were no more. Finale immediately saved us hours of time, no more long days of physically counting every piece in our warehouse.
We have numerous kitting projects and kits that are shipped from our warehouse, the Build feature has helped our company immensely with tracking inventory components of each build and keeping everything organized and easily accessible across our entire company.
I could go on and on about the features and flawless customer support Finale offers!
Pros
I love having the BoM feature. It has helped with our Kits that are either pre-built for the pick line or are a bundle that need to be shipped together. It has helped immensely with tracking inventory.
Cons
Wish it had an ios app for when I am away from my desk, that could easily pull up and display information.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
If you like working with spreadsheets, you'll love this
Reviewed on 2021/03/05
Great. Easy. I was set up - by myself - before my trial ended.
Great. Easy. I was set up - by myself - before my trial ended.
Pros
Best part about this is the copy and paste from a spreadsheet. Seriously the most ingenious way to import product data. I hate saving files on my computer and then needing to find the file... I can make changes to a list of items sooo quickly.
Cons
When I have to import information, rather than one screen, I have to import the product - then import the lookup - then import the quantity - then import the cost. Mind you, I copy the data set once and then just have to paste it into 4 different screens, but it's annoying and if I get distracted, I might easily forget a step
Alternatives Considered
Sellercloud, Cin7 Omni, Extensiv Order Management, Sellbrite, Ordoro, SkuVault Core, Stitch Labs and Zoho InventoryReasons for Switching to Finale Inventory
Connection and Ease of setup- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wouldn't be here without it
Reviewed on 2021/03/09
Pros
We purchased Finale Inventory within the first few weeks of starting our business in 2016, back when $149 was an insane amount of money to be spending on software each month and we could barely afford it. It was one of the best decisions we made. Not only do we have historic data going back to the beginning of our business, Finale has allowed us to grow and scale in a way we never could have without it. Our catalog started with a few component entries and has grown to hundreds of SKUs in a short couple of years. We never could have managed this growth in a sustainable manner without the important inventory tracking capabilities that Finale provides.
Cons
Velocity tracking of build orders and material usage similar to how components are tracked from sales orders.
- Used Daily for 6-12 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
Absolutely, purely, phenomenally, magical
Reviewed on 2018/03/28
Pros
Finale is BY FAR the best software package I have ever used. Its functionality has virtually no limits, they team of engineers working on it are constantly improving, and you can have as many calls as you need to get set up at no charge. In a nutshell, the value it provides is unmatched.
Cons
I have not found anything I dislike. The user interface took a minute to get oriented to because there is SO much you can do but I'd rather have more functionality than less and, since they have training videos and amazing support, you just need to spend the time to think through what you want it to do and they will make it happen.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Inventory has never been so easy !
Reviewed on 2022/09/29
Overall its really user friendly easy to train new employees how to use it and keeps rack of...
Overall its really user friendly easy to train new employees how to use it and keeps rack of inventory well.
Pros
I love all the inventory features being able to make changes, transfers, and look at the stock history.
Cons
It would be easier and more helpful if they had a feature that tells you which inventory is low so we know what to order and when. It could also use a separate inventory section for rejected material instead of adding it with the other inventory.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Finale Inventory Software
Reviewed on 2020/06/27
Finale's customer service is exceptional. Can't express that enough.
Finale's customer service is exceptional. Can't express that enough.
Pros
Using Finale has saved us an incredible amount of time. The orders off our e-commerce websites are created automatically in Finale and inventory is adjusted and tracked automatically, requiring little to no work on our end for this. It really does so many things well, its hard to say one thing we like the most. We just take it for granted. Easily the best software company we have dealt with. They willingly and quickly answer our questions.
Cons
I think getting used to using it. Learning any new system takes time.
