Pike13 Reviews

PIKE13 is great for recurring billings and online bookings!

Reviewed on 2021/01/06

Overall our experience was exceptional, we are still using and will continue to use PIKE13!

Good depending on needs

Reviewed on 2021/03/27

Pike 13 did not suit our needs. We weren’t able to get valuable reports, customer service was less than average and the back end was not decreasing our admin time.

Love it...really....But...

Reviewed on 2016/08/22

Short story - I was glad to find a software that gave me a lot I needed, but as my music school offers primarily one on me, private lessons, the class/gym structure made it pretty difficult to configure for my purposes. Good news, is FD Support was a great help! Also, the business model I must use of not having employees, but self employed contracted teachers, adds more difficulties of complexity and lack of ways to incentivize them to carry out necessary functions. Although not a problem of FD, but never-the-less, an issue I must deal with.

Green Locus

Reviewed on 2018/09/07

It has been great for my business but I do feel for the high price it should have a lot more features and be easier to use for the problems I listed above.

Solid Platform

Reviewed on 2017/01/05

Front Desk HQ has an amazing team of support specialists that are incredibly responsive and patient with their customers. I just recently made a big transition with my strength and nutrition business and wouldn't have been able to make the switch if not for the expert team of professionals who assisted me throughout the process.

Great Yoga School Management Software

Reviewed on 2016/08/22

In the past we have used a couple of other yoga studio management softwares, including Mind Body Online. A little more than a year ago we switched to Front Desk and we have never had second thoughts. This software is at the same time intuitive and powerful.

I love Front Desk!

Reviewed on 2017/03/19

I spent months reading online reviews about scheduling softwares and I trialed dozens of them. Front Desk is the only software with huge flexibility, incredible customer support, and a Point of Sale system built in. There are many softwares that look enticing at the beginning, but once you get into the nuicences of running a business through them, you realize how important customer support is. Front Desk has a rockstar team based in Seattle that knows my business, has infinite patience, and has excellent communication skills.

Pike 13 at CrossFit Jääkarhu, Austin, TX

Reviewed on 2018/10/22

Pike 13 is a great platform for our gym - we are able to run any and all necessary reports that we needs to keep track of and stay on top of our business metrics and our clients!

We are so grateful to have found Pike13 and to provide our owners with such user-friendly...

Reviewed on 2018/04/17

A user-friendly platform that cuts down on day-to-day business tasks.

The Pike13 Kiosk App Does Not Work

Reviewed on 2019/05/20

Pike has the potential to be a great fitness software disruptor, and provide a good alternative to MINDBODY. Unfortunately, the company suffers from poor inter office communication and less than honest practices.

This has definitely got the job done.

Reviewed on 2018/04/04

The support staff at Pike13 are extremely helpful!

Reviewed on 2018/04/25

Love it!

Reviewed on 2018/08/28

This software provides great value for our business.

Reviewed on 2018/01/10

Music Studio Scheduling

Reviewed on 2017/06/15

Love the app. It's not restricting in that you can perform most functions/updates/ through it without using your computer.

I've been a client with these guys for over 3 years and they continually increase their prices...

Reviewed on 2018/06/04

Very Disappointed in Front Desk

Reviewed on 2015/10/21

The product Front Desk had its problems and limitation but as a start-up business I had planned to use them and felt as I progressed, so would they. While they have a trial period like most, it was obvious that I was putting in a lot of time creating my site. Never having done something like this before I knew that the staff support would be a huge contributor to my success. Things started out great but as time went on during the trial period they kept dropping the ball. They would say all the right things and have you really truly believing them...and then nothing. I gave them several opportunities to rectify the situation and they kept failing. I figured if this is what happens during the 'trial period' for new customers what would they be like to work with when you are a paying customer. Their focus is on small businesses but I say they have 'lost their focus', and customer service is key.

Not Happy With This Solution

Reviewed on 2016/02/04

This solution is not well suited for our music instruction business. While it does assist with the financial transactions through our gateway, it relies way too heavily on using strictly a digital model
Major usability issues:
Reporting engine is a bit cumbersome to use and often requires what would seem to be extra clicks to get at information.
Online scheduling does not accomodate any offline/hard copy alternative for a work schedule; so when system is down or internet connectivy an issue, there is no practical way of seeing the schedule.
Managing lessons is a bit of challenge when compared to a previous spreadsheet solution.
Some challenges in the behind the scenes workflows that don't align with how we do business, and they are slow to fix/resolve requests.

Great software for fitness industry

Reviewed on 2016/08/22

So far so good!!! Anytime I need help I send in a question and get a great response promptly. Learning the ins and outs have been pretty easy though.

Beware VERY BAD CHOICE

Reviewed on 2016/01/12

Same experience as other reviewers. They give you the sales pitch that the software will do everything specifically you need. When you find out it is a scam, they don't return phone calls, emails or any method of contact. Since they are ignoring our communications now to stop the free trial, we are going through the steps to block the credit card charge that other reviewers have warned about. Unfortunately, we have to wait until they use our credit card number to erroneously bill us to dispute. Just don't go there with this company.

It does the core job I need it do well. We schedule our classes, do payroll and monitor our...

Reviewed on 2015/10/19

Pro - I can see my classes easily on a weekly basis
Con - I can only see the room usage in the daily view
Con - setting up services and plans not so intuitive
Pro - Once the system is set up, payroll is very easy
Con - the export of data as csv only can be time consuming in the usage, reformatting etc

Great application

Reviewed on 2016/11/25

We've been using Front for about 6 months now and have found it to be a rock-solid product. We tried a lot of other systems and nothing came close. Well done!

Best Personal Training a Software

Reviewed on 2016/03/14

The app is very good. I like that I can access every feature of a Front Desk from my app. The entire program has come a long way from when I started using it and now I just love it. I love that I can have 1 person pay for 2 people. It's just really good software. Everything is seamless. I tried a few other programs and realized this is the best that's out there.

Awesome!

Reviewed on 2015/06/27

The customer service at Front Desk is top notch! Great company, great staff! Thanks for all you do!

Would it recommend this software.

Reviewed on 2017/05/25