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137 Reviews
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Good system, Excellent/Best Customer Support
Reviewed on 2018/09/05
The best aspect Pike13 has brought to my business is organization of scheduling and billing, including how the business is doing. I would, however, like to see more qualifiers in the "Insight" dashboard, of monthly financials, customer growth, with a more drag and drop method of viewing what I want to see...in other words more of the quick snapshots that all businesses want to look at quickly, without making everything only buildable reporting, that I have to spend a lot ot time learning and creating, etc....more like QuickBooks, or typical Dashboard applications that display what's going on with the business.
Pros
No doubt, dependability of the system, being available but the support is really excellent. They know the system they support and response to issues as well as resolution is one of the best I've ever experienced.
Cons
The system is applicable to private instruction businesses, such as music lessons, but the mindset of being able to adapt the system to bring the best user experience to people of the business world of the Arts, such as music education, can be a struggle and I have asked for some changes in future upgrades but have yet to see them. For example - being able to edit naming like clients to students, or allowing automatic attendance taken, enabling the instructor to only need to manually change for cancellations, etc. There needs to be a part of the applications design that can address the broader needs of their targeted customers, such as a music school and not a one size fits all, like an exercise business.
Response from Pike13
Hi David,
Thank you very much for your review and your feedback. We value you, Anita, and your business.
Please continue working with our team to provide feedback and suggestions on improvements. It is important for us to understand how businesses work and use cases as we create new features and enhancements to our product.
Thank you,
Cindy Schneider
Manager, Customer Success
- Industry: Sports
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Invaluable tool for our swim school
Reviewed on 2019/08/08
I am a swim coach at a very successful Swim School. We have hundreds of clients who are scheduling several hundred lessons a week in three locations with over 20 coaches. That would be a scheduling NIGHTMARE for a front desk staff. With this software, we are able to provide a polished website and portal where families can register for and schedule their own lessons. It also manages auto-draft payments and sends email reminders to families. As a coach, I can take attendance on my phone and also leave notes for other coaches or myself.
Pros
This software is easy to use on my phone, which is very helpful. I use it daily to keep track of attendance and also leave detailed notes on how the lesson went, which is beneficial for me to review before the next lesson, or to share with another coach who may sub. The scheduling aspect is professional and most families are able to navigate it on their own.
Cons
The scheduling process is sometimes a little confusing to families, and they have to call or email our scheduler to work them out.
When I am doing attendance and notes on my class roster, I can't just click "back" to return to my list. I have to go through the process of picking the calendar day and reloading.
Response from Pike13
Hi Casey,
Thank you very much for taking the time to provide a review of our product. We appreciate the positive remarks and the constructive feedback. Safety Before Skill Swim School has been a wonderful partner over the last three years and we look forward to continuing to support your school.
Thank you,
Cindy Schneider
Director of Customer Success
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not worth it
Reviewed on 2017/04/18
I have been doing using FrontDeskHQ as my platform for my clients and facility for over 2 years, and they started out great! Online they taught me the ins/outs about how to use the features & functions, but soon they started changing them periodically and randomly, and inefficiently. What I could control among each client would depend on WHEN I acquired that client, and there was no way to change those. If I want to change a class, I have to go into each one individually; so not having a systematic way of updating current classes seems archaic. When they try fixing things it is dependent on me taking screen shots of every problem I am having, which I nor my clients don't have time to do and shouldn't be expected to. They are constantly trying to update their system, but the fact they still use both "new" and "classical" reporting systems makes financials a bit confusing. They have been charging more and more each month, and they blame it on the merchant processor, who then blames it back on FrontDesk HQ. Every time I ask about my rate they say I have the "old rate", but each month over more than triple that amount gets charged to my account, and it has nothing to do with my revenue! When I ask the merchant to explain the rate, they speak to me condescendingly and promise they have the lowest rate in the industry. I cannot wait to try all these other products offered out there. Don't waste your time, it's a very inefficient product.
Pros
Clients think it is easy, and they have updated their system to send reminder emails and allow clients to get on a waitlist! Been wanting that for a long time.
Cons
Dishonest rates, lack of quality systematic improvement making things more efficient for the trainer.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
FrontDeskHQ is the best client software on the market!
Reviewed on 2016/08/22
I have been with FDHQ from the very beginning. Not only did they start off with a very solid product, they have improved incrementally over the years. They know their "Why" and do not stray from what they are really good at.
Pros
Ease of use. I can train new staff members very quickly in how to use FDHQ. The mobile functionality is great, too.
Cons
I wish their were billets for class services. That way I could assign different pay rates for each class to the same person for doing different jobs.
It would be a lot cleaner of a look if the FDHQ website could be separated by services and embedded into the gym website. Also, this would create a more seamless experience for the user.
Courses need to have wait lists.
Response from Pike13
Hi Jamie,
Thanks for your review! I'm glad that you are so happy with Front Desk, and we appreciate that you've stayed with us for so long!
Your feedback is important to us as we continue to improve and build our product, and the reporting feature is one of the areas that we're looking at.
I am happy to tell you that we very recently rolled out waitlists for classes. Hopefully that will make your life a bit easier! You can see how to enable the feature here: https://frontdeskhq.zendesk.com/hc/en-us/articles/205838123-Enabling-a-Waitlist-on-a-Class
Don't hesitate to contact our support team at [email protected] if you have any questions.
Sincerely,
Katie and the Front Desk Team
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Pike13 works very well for our 85+ swim school franchise. User-friendly and quick learning...
Reviewed on 2018/03/16
Pros
The software is very user friendly and has a quick learning curve for new users. Scheduling classes, managing multiple locations, processing automatic recurring billing for tuition, and booking recurring appointments are at the top of the list.
Having the ability to see class openings across the week allows staff to quickly sell enrollments to new and existing customers. Scheduling new classes is a simple process with just a few clicks. Customizing memberships is also a simple process and billing is automatic.
Pike13's Customer Service is outstanding and they really listen to feedback from their clients.
Cons
The lag time in reporting is frustrating. I would like to see all reporting in real-time. I would also like the ability from the Franchisor side to control the standard service offerings across all locations.
Response from Pike13
Hi Julie,
Thank you so much for the review. We are thrilled that so many things work well for the franchisees and corporate. And we appreciate the feedback on how the product can be improved. We will continue to make updates to the software and are happy to have you and your team with us while we do this!
Thank you,
Cindy Schneider
Manager, Customer Success
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Review Source
Overall rating
- Ease of Use
- Customer Support
Review from a Salsa school owner
Reviewed on 2016/04/11
I tested many management systems and my final choice was Front Desk.
The main reason is that the front end and back end are well thought out and well layout. It doesn't take university level training to run this platform. It was made to be simple first. When testing some other platforms i would get lost in the setup process and I'm very knowledgeable of all tech stuff...
The sales staff and support staff is uber friendly and you always get the impression you're calling a friend....
Here in Quebec we have bilingual costumers. The system doesn't allow on the costumer side to pick their language. Once you pick your language all the system will reflect that language. This is an issue for some of our costumers and this could be a cool options to offer in the near future. Also, some of the french translation are bizarre and inaccurate' and some sections aren't fully translated.
There's some annoying bugs ( i already sent all this to their support team)
1. Locations don't display correctly this is confusing for my customers... Its been a couple of months and it hasn't been fixed... We have 3 locations and sometimes the incorrect location would show up on the client sent bills... I always get confused clients calls)
2. Not having a direct call line was a problem sometimes...
3. Bugs are fixed a little slow to my liking.
4. The selling enrollment layout on the admin side is just a mess' we have about 40 enrollments that we sell and they are organized randomly' we can't manually organize them either' so every time we sell stuff we have to go one by one' we loose a lot of time doing this.
5. There's no possibility to show and make a client accept terms and conditions in enrollments' its possible in classes but not enrollments' don't understand why?
Pros
Friendly customer service
Ease of use
Easy to setup
Clear Apple like layout
Cons
No possibility to call... They will call you if you request'
Email support sometimes slow to respond more than 48 hours
Follow up on bugs is somewhat shaky.. sometimes I wouldn't get a return email
95% of our clients didn't sign the Docusign waiver upon registering' so the implementation of this option is not great
More bugs than I expected
Future wants
Capacity to segment each class in man and women section. Very use full when you run a latin dance school ( Mindbody gives you this option by putting a lead and follow option to each class )
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pike13 works well for us
Reviewed on 2018/09/05
It's been great. I think I've been a client for at least 4 years or so. Great customer service and an overall ease of use. Thanks, guys.
Pros
I love the look. It fits very well with the layout of our website. Customer service is always awesome and is always right on with their "fixes" and have even helped me with work arounds that they didn't initially have answers for.
Cons
I feel like you guys are pretty good about keeping up with customer needs. I've run into a few issues over the years of Pike13/Front Desk just not having a solution for my issues but in most every case I blame that on our business. We do a lot of different things with our Youth Program and it's hard to expect one service to meet all of our needs.
Response from Pike13
Hi J.T.,
Thank you so much for your review and feedback. We truly appreciate you and your business. Please continue to reach out to customer care and your account manager. We do track all of the suggestions we receive and it is good to know use cases as we make enhancements to our product.
Thank you,
Cindy Schneider
Manager, Customer Success
- Industry: Performing Arts
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
New User Review (1 year)
Reviewed on 2018/09/25
For the amount of Clients and Staff we have, the program simplicity is much needed and great for our community. Customer Service and Set-up/Account Rep are quick to respond, friendly, and work with you to get things resolved. This is one of the main reasons we enjoy Pike13 for our business so far. Although we are waiting for some better feature/functionality developments to give it all 5 stars.
Pros
Customer Service is superb and best in the business.
Ease and simplicity in teaching staff and clients to use on front and back ends.
Notices posted at the Top of Pike13 when developments/updates are coming.
Cons
As a newer product, features need development to increase efficiency. The ease of use can also hinder needed functions when trying to make things too minimal. Examples: App, Kiosk, Services, No Charge Services, Use of Gift Certificates, etc.
Response from Pike13
Hi Serenity,
Thank you so much for your review and feedback. We all enjoy working with you and your team.
We value your use cases and feedback, so please continue to share that with our customer care team and your account manager. While we cannot make all changes, as we make enhancements, it is great to understand how the product is used and the functionalities desired.
Thank you,
Cindy Schneider
Manager, Customer Success
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Excellent software rich with features
Reviewed on 2016/08/22
We've been using FD for 3 years and we have grown to rely on it and trust it. We especially like the thoughtfulness of features like time zone support that its competitors do NOT have.
Pros
It is scalable and there is plenty of room for us to grow into it. The new bulk enrollment feature makes it easier than ever.
Cons
No customer service telephone support. Can't tag plans and passes so they appear where you want them in the menu which forces you to make custom HTML menus. Clients sometimes find the interface confusing mainly because you can't just sign up for a class or workshop without going to the date of that class or work shop first.
Response from Pike13
Hi Richard,
Thanks so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback.
I would like to schedule a call with you to address your concerns and share some upcoming updates to our customer service offerings.
To schedule a time that works well for you, please email me at [email protected] and reference my reply to your review.
I look forward to hearing from you!
Best,
Kris Knowles
Manager, Customer Care at Front Desk
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Misleading Sales Team and Poor Membership Customer Service
Reviewed on 2018/09/21
I would discourage anyone looking into Pike13 to look elsewhere. This is not an honest company and you will be locked into a long contract you will not be able to get out of for a full year. Mindbody, Zenrez and other fitness software provide much better customer service and a much more honest experience.
Pros
Their Mailchimp integration is great. While there is no way to section clients based on membership purchased, it gives us some great ways to follow up with clients. Although this is more thanks to MailChimp's versatility, not so much Pike13's.
Cons
We were sold a contract to this software on a false pretense. We were told that their software integrates with a third party site (ClassPass). Once we signed the contract, management informed us that the integration was not working, but would be fixed. It is now close to 5 months later and there has been no progress made. They also refused to compensate us, or take any responsibility for any inconvenience they have caused. There are several other components of the software which are also significantly inferior to Mindbody Online and other fitness studio software.
Response from Pike13
Hello Justin,
I am sorry for the poor experience with Pike13. Your account manager will reach out to you soon and provide your options moving forward.
Thank you,
Cindy Schneider
Manager, Customer Success
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don't waste your time
Reviewed on 2016/11/18
All too common software company switchero. They promise functionality, flexibility, and support, all of which mysteriously vanish once you are invested in the product enough that they hope the energy required to switch products is high enough that you make due with crap you have.
They have changed my pricing structure without my permission. They took away functionality despite my protest, and they have began trying to up-sell me on features and functionality that I have not requested nor desire. It's silliness like this that make me want to get into the software business, because apparently you can say whatever you want to make the sale and never actually have to deliver on those promises.
The most recent scam is to take away the reporting features I have been using for three years in order to "upgrade" me to a more expensive option that requires more of my time to figure out. Not helpful, not designed to be helpful.
Pros
the sales pitch
Cons
the actual product that came after the sales pitch
Response from Pike13
Hi Larry,
Thanks for the feedback. We're sorry you feel like you have wasted your time using Front Desk. We believe in transparent pricing and will not change a customer's subscription without permission.
We are in the process of transitioning from Classic Reporting to New Reporting so business owners can gain better insights about the health of their business.
We're happy to make this transition as smooth as possible for your business. Please give our Customer Care team a call at 855-417-7120 and someone on the team will walk you through New Reporting.
Best,
Kris and the Front Desk team
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Success with FrontDesk
Reviewed on 2016/08/24
Allows us to automate processes that normally require hours of Labour. Best user interface on the market and none of their competitors come close to the end user experience as Front Desk has.
Pros
-User Interface
-Intuitiveness
-Customization of appearance
-Logical approach to page progressions from the front and back end of the software
Cons
*Important to note that although constructive, these aren't the key features to Front Desk's software and are just based on our needs as a business.
-no virtual storefront for clients purchasing merchandise
-The only unintuitive feature in the software is the sign in kiosk
-No perfect merchant integration solution
Response from Pike13
Hi Greg,
Thanks so much for your review! I'm glad that you've had such a great experience with Front Desk. Your feedback is important to us as we continue to improve and build our product.
Don't hesitate to contact our support team at [email protected] if you ever have any questions or experience any issues.
Sincerely,
Katie and the Front Desk Team
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software. Improves our Business!
Reviewed on 2016/08/22
Front Desk is awesome. Great, easy interface that maximizes the potential for our business. We have been able to manage our clients more efficiently and haven't even reached the tip of the iceberg on what we can do with the functionality.
Pros
Easy to use. Great reporting. Extensive capacity on capabilities for varied business models. Makes life a heck of a lot easier!
Cons
Depending on the customer service rep you get will depend on your service. Overall we have had an incredible time with their customer service, however sometimes they can be short with you and not fully answer your questions (to be fair- I have a lot of them so I would be short with me too). My only wish is that we had a little more offering of phone calls or webinars to review some more complex solutions.
Response from Pike13
Hi Shannon,
Thanks so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback.
We're sorry you haven't had an amazing customer service experience with every member of our team and I would like to schedule a call with you to discuss your experience in greater detail.
To schedule a time that works well for you, please email me at [email protected] and reference my reply to your review.
I look forward to speaking with you!
Best,
Kris Knowles
Manager, Customer Care at Front Desk
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Review Source
Overall rating
- Ease of Use
- Customer Support
Good software with some growing pains
Reviewed on 2014/09/03
Does many things well BUT lacks owner/manager total control.
My major gripe is the lack of giving the owner complete control (customization) of all aspects of the financials per client. My business model is monthly plans where a client trains 8-12x/month with a contract commitment of 3, 6, to 12 months.
Here are some gripes:
1) Partial Payments:
2) Flexibility of Plans/contracts:
3) Scheduler:
Here are my applause points:
1) Customer service:
2) Client Communication:
3) Flexible monthly rate:
4) Online documents:
In conclusion:
A good software with some growing pains.
Front Desk has the potential to be one of the best. The payment/billing aspect is where I had the most issues due to that lack of per client customization.
Allow one to change a due date that is reflective in the billing cycle and the plan without having the user to jump through hoops.
Allow user to add (by picking time slot), change, cancel, view remaining sessions.
Allow the user to accept partial payments and the ability for software to reflect the accuracy of payments per client.
Response from Pike13
We appreciate the review and kind words!
A few of the things you touched on...
Regarding partial payments, many Front Desk businesses have requested this feature in various ways¿as account balances, deposits on courses, split payments, and gift cards. So we share your passion about getting it done as quickly as possible. That said, payments-related features require extra attention. As you can understand, we need to be especially careful about mapping out every angle to make sure that financial data is totally safe. Our goal is to have a solution in place by late fall.
When it comes to the flexibility of plans, we have many possible ways to configure your client plans to fit your business, but at this time plans with a specified number of visits per month will refresh at the beginning each calendar month opposed to a chosen billing date. This isn't an issue many of our clients face and/or they've been able to work around. We hope to be able to fill this need 100% in the future.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Cindy at customer support is the best!
Reviewed on 2018/04/27
Pros
Booking feature works the best for our business. Since we deal with many people booking lessons with various teachers I like that everything is automated and we get notifications for canceled and booked lessons.
Cons
It takes a bit to learn, but if you book time with support it makes it much easier. I have a few things on my wish list for our business, but it seems like they are always trying to add feature. I hope they add the ability to book rooms in the future
Response from Pike13
Hi Jason,
Thank you so much for the review and the feedback. We will be sure to let you know if booking rooms becomes a feature and appreciate your request.
Thank you,
Cindy Schneider
Manager, Customer Success
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I've been a client with these guys for over 3 years and they continually increase their prices...
Reviewed on 2018/06/04
Pros
It's great for signing people in. Auto bill pay is nice but is it really anything that another company can't do? Not sure.
Cons
They don't like to take care of their longtime customers. Instead of grandfathering them into the rates they've agreed to, they continually increase prices and use semantics to say they are adjusting your discounted rates. Strongly considering looking elsewhere.
Response from Pike13
Hi Don,
Thank you for providing your feedback and experiences. Your account manager has been and will continue to be in contact with you regarding your concerns over the price increase.
Thank you,
Cindy Schneider
Manager, Customer Success
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Pike 13 at CrossFit Jääkarhu, Austin, TX
Reviewed on 2018/10/22
Pike 13 is a great platform for our gym - we are able to run any and all necessary reports that we needs to keep track of and stay on top of our business metrics and our clients!
Pros
Customer service is A++. Ease of use and functionality is a close second!
Cons
Can be difficult to make big batch changes on the back end, but customer service and support is always available if we need them to help or assist!
Response from Pike13
Hi Michael,
Thank you so much for your review. We appreciate it very much! You have been a joy to work with since day one and we value your partnership.
Thank you,
Cindy Schneider
Manager, Customer Success
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love Pike13 and clients really love it too
Reviewed on 2018/06/05
saves me a lot of time!!
Pros
the way it looks and what i can do with it..
how easy it is to set up services and plans
it's very responsive and i like the business app
Cons
the new report system
also when you're busy in an account and for instance you've changed something then it takes you all the way back to the start..
there's no app for clients
Response from Pike13
Hi Tanja,
Thank you for your review and feeback! We value hearing what our customers like and the areas we need to focus on for improvement.
Thank you,
Cindy Schneider
Manager, Customer Success
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Review Source
Overall rating
- Ease of Use
- Customer Support
Thank You Front Desk!!!
Reviewed on 2014/06/10
As a USA Triathlon Level I Coach, who supplements strength training classes into workouts for athletes, I needed to organize my schedule and make it easier for me. During the weeks, I have One on One clients, along with The Strongest Mile Classes, and Pool WOD's. During the weekends, I was offering Pose Method Running Clinics, The Strongest Mile Seminars, Pool WOD's and 5k's. I couldn't keep up with who was coming to what and when.
I knew about other calendars for businesses but I was not a fan. My web designer suggested I get on the Apple Store App and look around. Not sure what I plugged in but there was 'Front Desk.' It looked simple. It looked clean. It looked fresh. I did some research, chatted with Front Desk and reached out to a CrossFit Gym in Dallas for their opinion. I was hooked.
Front Desk staff has been absolutely WONDERFUL with my business and this journey. Since, I am not your 'typical gym', who has classes all through the week, it was something different that we had to work with. I have my triathletes sign up with Front Desk, so they have reoccurring payments. I have The Strongest Mile classes and the Pool WOD's athletes sign up on Front Desk, so I can keep them accountable. I have my runners sign up for the Pose Clinics because I do those all over town.
If you want a calendar for your business, I highly recommend Front Desk. They will do everything to help you out! I have ALWAYS had positive response from them. If it isn't fixed, they will figure it out. Thank you Front Desk for taking care of my business and making my life a lot easier!
~Jennifer Rulon
USA Triathlon Level I Coach
Pose Method Running Coach
The Strongest Mile Founder/Coach
www.jenrulon.com
- Industry: Music
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Pike13 for music schools
Reviewed on 2022/01/24
There have been very few disruptions with Pike13 in the 2+ years that we have used the product. It is a useful tool for scheduling, billing, and maintaining communication with clients.
Pros
Scheduling weekly lessons and rehearsals is easy to do in Pike13.
Cons
We would like to see a more flexible way to mark students as canceled for one group class, rather than removing them from the roster for one week.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and easy to recommend.
Reviewed on 2018/11/17
Pros
The flexibility of the features. I can tailor them to my business needs.
Cons
I wish that my franchise company would invest in an app for my clients as I can't do that myself, it has to be company wide.
Response from Pike13
Hi Erin,
Thank you so much for the review. We enjoyed meeting you so much and speaking with you! I hope to see progress on the feedback you provided.
Thank you,
Cindy Schneider
Manager, Customer Success
- Industry: Sports
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Love it!
Reviewed on 2018/08/28
Pros
I like that it's easy to navigate and find what I need.
Cons
Sometimes reporting isn't very intuitive and it takes a long to to figure out how to get what I want.
Response from Pike13
Thank you for your review, Alexa! We're thrilled to hear that you love Pike13. Please feel free to reach out to your account manager with any questions you have about reporting¿we're here to help!
-Katie
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Night mare
Reviewed on 2016/08/28
One of the worst experience of my life, I would never recommend anyone to waste their time. It's completely ways of time.
Pros
If you have any question you have to wait days to receive auto reply.
Very old and complicated system.
Cons
Very complicated
Response from Pike13
Hi Sam,
Thank you for taking time to review Front Desk. We're sorry you feel the way you do.
Our Customer Care team has spent a considerable amount of time supporting your business and have been very responsive to your requests for help.
Our goal is to empower you to run your business through Front Desk and we're always happy to coach you through things.
Please email us at [email protected] and someone on our Customer Care team will assist you.
Best,
Kris and the Front Desk team
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Review Source
Overall rating
- Ease of Use
- Customer Support
Not Happy With This Solution
Reviewed on 2016/02/04
This solution is not well suited for our music instruction business. While it does assist with the financial transactions through our gateway, it relies way too heavily on using strictly a digital model
Major usability issues:
Reporting engine is a bit cumbersome to use and often requires what would seem to be extra clicks to get at information.
Online scheduling does not accomodate any offline/hard copy alternative for a work schedule; so when system is down or internet connectivy an issue, there is no practical way of seeing the schedule.
Managing lessons is a bit of challenge when compared to a previous spreadsheet solution.
Some challenges in the behind the scenes workflows that don't align with how we do business, and they are slow to fix/resolve requests.
Response from Pike13
Thank you for your review. User feedback is invaluable to us. As a mobile-first software, Front Desk is built so that you can manage your whole business from the palm of your hand. However, you can quickly print rosters and class schedules so that you always have a hard copy in front of you (Just navigate to File > Print in your browser to see it in action). And with a 99.99% uptime rate that means Front Desk is working nearly all the time, so software crashing will not be a blocker to your business. Regarding Reporting, we hear you. Behind the scenes, we¿ve been working on new reporting systems to help you get the numbers you want as quickly as possible¿so stay tuned.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
This software provides great value for our business.
Reviewed on 2018/01/10
Pros
It is easy to use and train new employees as well. We switched to this software from Zen Planner and we feel the value is much better for our business model. The mobile app allows us to conduct business with any device which is very helpful.
Cons
We wish it had an inventory feature for our merchandise and supplements. We manually count our inventory.
