DonorPerfect Reviews

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1224 Reviews

- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
DP has been a critical move for managing our donations
Reviewed on 2023/08/25
Overall, it's been critical to our business.
Overall, it's been critical to our business.
Pros
Managing and tracking donations and donors has been super easy with DP.
Cons
Unfortunately we had issues with collecting donations through their form. We had hundreds of scam charges (which had never occurred before); they were eventually solved by DP but we had already moved our previous donation form and have stayed there.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
So many ways to track!
Reviewed on 2025/01/13
It hasn't been as easy to use as I'd anticipated but I appreciate the customer service support.
It hasn't been as easy to use as I'd anticipated but I appreciate the customer service support.
Pros
Donor Perfect has so many features and can track everything I'd ever want tracked. It's very extensive. Chat support is very helpful!
Cons
A lot of things are not intuitive, so I have to ask chat support for help a lot.
Reasons for Switching to DonorPerfect
It was very close between this and Bloomerang. This seemed slightly more user friendly.- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
DP has potential!
Reviewed on 2024/12/11
I am still learning the potential of DP. I hope to be able to understand and utilize it more.
I am still learning the potential of DP. I hope to be able to understand and utilize it more.
Pros
I like the integrations and the comprehensiveness of the donor profiles.
Cons
Reporting and the dashboard, I have had difficulty customizing.
- Industry: Museums & Institutions
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Calvert Marine Museum loves DonorPerfect!
Reviewed on 2024/11/13
"At the Calvert Marine Museum, we were initially hesitant to transition our membership management...
"At the Calvert Marine Museum, we were initially hesitant to transition our membership management to DonorPerfect. The idea of implementing new software and adjusting our processes felt daunting. However, we’re so glad we made the switch! With the support and training resources provided by DonorPerfect, we managed to get everything running smoothly. Now, it’s an integral part of our operations, simplifying member tracking, renewals, and communications. The efficiency and organization it has brought to our membership program have been game-changers. We highly recommend it to organizations considering a similar leap!"
Pros
"We love using DonorPerfect at the Calvert Marine Museum Development Office! It has transformed how we manage donor relationships, making it easier to track contributions, manage campaigns, and analyze our fundraising efforts. The user-friendly interface and robust reporting features have saved us significant time and effort, allowing our team to focus on connecting with our supporters. The support and resources provided by DonorPerfect are excellent, ensuring we get the most out of the software. We highly recommend DonorPerfect to any nonprofit looking to streamline and enhance their development operations!"
Cons
While DonorPerfect has significantly improved our membership and donor management at the Calvert Marine Museum, there are a few aspects we like less about the software. The reporting features, though comprehensive, can be a bit tricky to customize, and we’ve found that it takes some time and practice to fully master them.
Alternatives Considered
Blackbaud Raiser's Edge NXTReasons for Choosing DonorPerfect
Past Perfect was more of a collections software, with an added membership component. We needed to switch to something that allowed us to better track donors and members.Reasons for Switching to DonorPerfect
Honestly, it was a financial decision. DonorPerfect gives us what we need.- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A Reliable Partner for Nonprofit Fundraising
Reviewed on 2025/01/20
Overall very good. System is easy to learn the basics, and chat support is there to help if needed....
Overall very good. System is easy to learn the basics, and chat support is there to help if needed. We don't use all the functionality.
1-1 support has been great.
Pros
Chat support and 1-1 virtual support when needed have always been able to assist and answer our questions / solve our problems. Professional and knowledgeable support staff.
Cons
-It would be nice if it integrated with more online giving platforms.
-aka Raisin integration in great to have for one of our campaigns, but usually there are several errors that need to be escalated to be resolved, such as gift records not showing up. Overall 8-10 regarding Raisin.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use
Reviewed on 2024/12/23
I like this program and would recommend it to any non-profit needing to maintain a donor database.
I like this program and would recommend it to any non-profit needing to maintain a donor database.
Pros
The ease of use. I am able to add donor information easily. I am able to add fields and codes easily too.
Cons
It can be hard to navigate the report center.
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Religious organization using DP
Reviewed on 2024/12/30
Overall our experience with DonorPerfect has been good. I would recommend it to other organizations....
Overall our experience with DonorPerfect has been good. I would recommend it to other organizations. Since starting three months ago, I've found more functions I want to learn about and dig into in 2025.
Pros
Once you learn how to use the features it is extremely user friendly. The training webinars are very thorough. The tech support is top notch. When I call the reps are able to walk me through how to do something new or give me a great solution to work around my issue.
Cons
Some of the reporting functions don't make sense. You can cross columns from the contact fields and the pledge/payment screens. Without crossing those fields it can make reports useless. This should be standard and not involve workarounds.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Support Team
Reviewed on 2025/01/08
Pros
I like how many apps it integrates with like Constant Contact. Additionally my organization pays for the extra phone support, and it has been wonderful! The staff is super knowledgeable and if they don't know anything they get with their colleagues to figure it out.
Cons
I wish it was a little more user friendly at the beginning, some of my coworkers have had difficultly onboarding to it, but I think practice makes perfect.
- Industry: Media Production
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Program
Reviewed on 2024/12/30
Donor perfect is an excellent tool for non-profits. It has great features.
Donor perfect is an excellent tool for non-profits. It has great features.
Pros
Easy to use, lots of valuable tools, excellent customer service!
Cons
The available forms could be updated and more versatile.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
DonorPerfect Makes Donation Tracking Easy
Reviewed on 2025/01/29
Overall, my experience with DonorPerfect has been a positive one!
Overall, my experience with DonorPerfect has been a positive one!
Pros
DonorPerfect makes it easy to track donations and grants received by a multitude of constituents. Pulling data and reports is also easy and super helpful.
Cons
It sometimes is a little frustrating when multiple people from the same organization cannot be logged in at the same time.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Continuing to Learn After 6 Years
Reviewed on 2024/11/04
We continue to want to learn and take advantage of all DP has to offer, and are not tempted to...
We continue to want to learn and take advantage of all DP has to offer, and are not tempted to explore another CRM. ReadySetAuction helps us coordinate a smooth online auction every year.
Pros
DonorPerfect's customer service and training are second to none. Their knowledgeable team is patient and more than happy to answer questions. They don't rush you. If they don't know the answer, they will find out and circle back to you.
Cons
The options for DonorPerfect's forms for online giving need continued development. We choose to use a third-party that works well with DonorPerfect until DP can provide some of the same features.
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Product, but Lacks Some Vital Customizatin
Reviewed on 2024/07/01
It's been a good experience. For the most part support is good, but sometimes we get the "issue is...
It's been a good experience. For the most part support is good, but sometimes we get the "issue is being elevated to ..." reponse because support is stumped.
Pros
DonorPerfect is easy to learn and use. Import and export functions are easy to use.
Cons
The definition of "lapsed" donor. Some of the standard reports don't work with our data - we have some complex gift coding due to the nature of our data which makes some reports unusable. Mass emailing outside of Constant Contact would be beneficial. It would be great if email looked more personal with the Constant Contact logo at the bottom of the correspondence.
Alternatives Considered
BloomerangReasons for Choosing DonorPerfect
Needed something to handle our complex data. We no longer had administrative control - had to contact company every time we did an import/export or needed a screen or something fixed. Donor Perfect allows more control.Reasons for Switching to DonorPerfect
Ease of use, data translated better. Cost. Admisitrative control- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Development Director
Reviewed on 2024/09/03
DonorPerfect is comparable to eTapestry, a Blackbaud product that was once an Access database that...
DonorPerfect is comparable to eTapestry, a Blackbaud product that was once an Access database that Blackbaud took over. DonorPerfect isn't as useful as Blackbaud's Raiser's Edge and far less useful a CRM as SalesForce.
Pros
DonorPerfect seems to be fairly customizable and recent updates allow users to be very specific when entering gift records.
Cons
Even with assistance from DP Chat, we have been unable to upload mass contacts into DonorPerfect. For instance, we may have has 250 guests at a fundraising event. We wanted to take an excel sheet with donor names and a comment like "Attended an Event" into each donor record at one time, but were unable to do a single, mass upload instead of entering the contact into records individually.
When downloading donations from Online Forms, DonorPerfect always creates a new record even when the existing record is an almost 100% in data.
DP Mobile needs updating. It will not allow cards that aren't embossed (the credit card number) to be swiped. Most credit/debit cards are no longer embossed.
- Industry: Program Development
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The perfect companion for all your donor relations needs
Reviewed on 2024/07/01
The customer service is exceptional. And I love all the learning opportunities given to me for CFRE...
The customer service is exceptional. And I love all the learning opportunities given to me for CFRE credit.
Pros
I brought Donor Perfect to my organization because it is user friendly, has all the tools I need for both our finance office and donor relations.
Cons
Still learning reporting. Duplicate records and management can be challenging.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly Recommend DonorPerfect
Reviewed on 2024/08/27
The experience has been great since our organization switched to DonorPerfect. It has met - and...
The experience has been great since our organization switched to DonorPerfect. It has met - and exceeded - our donor management system expectations.
Pros
--Easy/intuitive to use
--Great help/support desk
--Cloud-based/accessible anywhere online
Cons
Compared to the previous donor management system used, really nothing about DonorPerfect that's not liked
Reasons for Choosing DonorPerfect
Previous system had been used for many years and we were ready to look at other options after having used the same system for so long; DonorPerfect was one of about 3 systems that seemed to be the best fit for our current and future needsSwitched From
Sage CRMReasons for Switching to DonorPerfect
Intuitive platform without having so many options as to seem overwhelming; ease of migrating records from previous platform; overall cost for system- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Donor Perfect review
Reviewed on 2024/07/17
Overall we have had a good experience with this platform. There are parts that are technical but...
Overall we have had a good experience with this platform. There are parts that are technical but overall we have been able to make the system work for us.
Pros
Well rounded platform that allows us track donations easily, track volunteers, add fields where needed, thank people promptly and pull lists on our supporters. The chat support is great.
Cons
It can be a bit technical and confusing in some aspects. Some parts could be improved.
Reasons for Choosing DonorPerfect
GiftWorks was moving to a cloud based system, and we were not happy with their service.Switched From
giftmateReasons for Switching to DonorPerfect
Canadian division of company- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very adaptable and user friendly
Reviewed on 2024/01/22
My first and most important point is that I feel we are being treated the same as larger clients. ...
My first and most important point is that I feel we are being treated the same as larger clients. The service we receive is outstanding. I strongly recommend getting phone support at least at the first year, until you have done all you normally do in a normal annual cycle at least once. Overall, I find we are treated better than the large vendor we worked with before, the program is way more flexible, and also very intutive.
Pros
With our previous vendor, it was very hard to taylor the use of the system to our specific needs. DonorPerfect is a dream to work with in that regard. We have been able to set up things as they work best for us, and were shown how to achieve some goals we had in use of system that had not ever been achieved with the previous vendor.
Cons
I find that chat support is clunky if you have to do a system deep dive involving compound filters or such. Some of the help section material is a bit vauge and I find theat search options not as easy to navigate as your search terms have to be pretty general.
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy Data Entry and Helpful Staff!
Reviewed on 2024/08/12
I have been using it for 9 years. If there is something I can't do or don't understand, it is great...
I have been using it for 9 years. If there is something I can't do or don't understand, it is great that I can make a phone call and get the assistance I need from the staff.
Pros
The capabilities to keep up with ALL of our donors money interactions (i.e., donations, tributes, purchases, etc). Able to run reports so all departments I interact with know how much money has been raised for their department and how much for each event.
Cons
There is so much that you can do with Donor Perfect, that I know I have only scratched the surface with what I use it for.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Donor Care Coordinator
Reviewed on 2024/11/11
I have had an overall good experience with DP- I have felt like they are very quick on returning...
I have had an overall good experience with DP- I have felt like they are very quick on returning emails and questions. [sensitive content hidden] is very personable and responsive.
Pros
Ever since Donor Perfect update their look it has been better. They have always had great customer service and will walk you through building reports.
Cons
Perhaps the only con would be how every extra package is separate. Certain things are not included like making a video or sending mass emails.
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
"Essential Software for Nonprofits – User-Friendly, Comprehensive, and Great Support"
Reviewed on 2024/11/18
"My overall experience with DonorPerfect has been very positive. The software provides all the...
"My overall experience with DonorPerfect has been very positive. The software provides all the essential tools that a nonprofit needs to efficiently manage donations, track donor activity, and generate detailed reports. It’s intuitive and easy to use, even for someone new to nonprofit software. The customer support and resources are top-notch, making it easier to get started and resolve any questions. Although the pricing may be a bit higher for small organizations, the value it offers in terms of features and support makes it a great investment for nonprofits aiming for long-term growth."
Pros
"What I liked most about DonorPerfect is how user-friendly and customizable it is. As someone setting up a nonprofit, I found the donor management features incredibly helpful for tracking donations and building strong relationships with supporters. The detailed reporting tools make it easy to analyze data and plan effectively. I also appreciate the excellent customer support and training resources, which are perfect for someone new to nonprofit software."
Cons
"One area that could be improved is the pricing structure, as it may be a bit on the higher end for small nonprofits just getting started. Additionally, while the software is quite powerful, it can take a bit of time to fully explore and learn all of its features, which might be overwhelming for new users without prior experience with similar tools."
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Effective for Tracking Donors and Donations
Reviewed on 2024/04/23
My overall experience has been good. The software is effective in managing the data we need...
My overall experience has been good. The software is effective in managing the data we need managed. Customer service is helpful but sometimes the wait times are long.
Pros
I like that it's user friendly and easy to navigate. Customer service is also helpful when trying to problem solve an issue.
Cons
There are a some features that are restrictive and should be updated. For example, there's an option to automatically record a contact when an email is sent to a donor, but it records it as a receipt sent. You can manually record that the donation was acknowledged but there's no way to set the automatic contact to acknowledge. This is frustrating because the majority of emails sent are to acknowledge, not to send receipts. Building filters is also a bit complicated, but customer service is helpful in that area.
- Industry: Fund-Raising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
DP review - pros and cons
Reviewed on 2024/11/07
Good, easy transition for a newbie who had never used this type of software
Good, easy transition for a newbie who had never used this type of software
Pros
Incredibly user friendly and trainers are great
Cons
Not all features are available when pulling reports from online forms e.g. DP#
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Donor Perfect is a great asset!
Reviewed on 2024/08/26
I have only been using this program for about a year, and I have learned so much about how it works...
I have only been using this program for about a year, and I have learned so much about how it works by asking questions and using the Knowledgebase. My first year working at NCCS was successful because of all the help I received along the way from the support team.
Pros
The Customer support at Donor Perfect is excellent. Everyone that I have spoken to about a problem or a even simple question has been knowledgeable, thorough and most of all, pleasant to work with.
Cons
Some features are not entirely intuitive, such as the alternative addresses.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Why Use a Donor Management System?
Reviewed on 2024/07/01
Customer service has been spot on when we were first setting up now we rarely need any help. It...
Customer service has been spot on when we were first setting up now we rarely need any help. It just flows.
Pros
We at our nonprofit knew we had to find a way to facilitate and organize our donors’ contributions as well as set up a way to thank them for their donations, do our accounting and write grants and do our taxes! We compared three other programs and found Donor Perfect to be the perfect fit.
Cons
The price is a bit high but not as high as others which were much less user-friendly
- Industry: Education Management
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy Breezy- How DonorPerfect makes me feel
Reviewed on 2024/01/11
I think DP is a great product because it is easy to use and fairly affordable.
I think DP is a great product because it is easy to use and fairly affordable.
Pros
I like the ease of use. It is very straightforward. I got minimal training on it because it is so logical. I did watch a few webinars to help me get more comfortable with it, but because DP is so user friendly, a lot of it was logical and really easy to figure out.
Cons
I don't like that you have to attach documentation after saving the gift. It feels like double the work. I have to save the gift, go to the main page, and then go back to attach. I do not understand why DP is set up this way. Also, I would love for there to be an option to copy some of the details of a previous donation, but I can see how that might get a little confusing/challenging. I really wish the former wasn't an issue though.