Blackbaud CRM Reviews

It stores so much data about a constituent.

It is sometime tough to locate datathat I need.

The ease of use and navigation, payment processor built in, the customization of donation forms, and having multiples, reporting, and the amount of plugins available.

Communication with other software such as Constant Contact.

Nothing at all! One of our board members entered into an agreement without board authorization. When we try to undo this agreement, they came at us with their lawyer.

One of our board members signed up and left our board. He was not authorized to enter into disagreement so we tried to cancel it with our attorney. We’re a small nonprofit and never use the platform. BlackBaud send us many threatening letters, and even though our attorney responded, we made a years worth of payments. We had numerous request for cancellation ignored, and as of today they’re still trying to collect.

What I like most about Blackbaud is its built specifically for capturing and tracking data for non for profit agencies and allows you to see all of your data is a very secure envrionment

I did not like the level of customer level support that was provided when requiring answers to technical questions, and the timliness of response was not always the grestest.

The sales team did a great presentation but after implementation support and customer service is awful.

Customer service and support teams are horrible, training is complex for a non-profit with volunteers and keeping data current and relevant is time-consuming and archaic.

Tons of features and pretty good at being customizable, generally intuitive point-and-click

It is not very efficient in terms of how many clicks it takes to do certain tasks, and it could be updated to not feel like something from 1998

I'm a customer of another company called Russian School of Math (RSM). They use Blackbaud as their payment provider. It's a nightmare for me whenever I need to pay RSM

1. When I register a new class I get a new “family” id. What??? I’m not buying a new class not a family!
1. Can you fix your terminology? This is extremely confusing
2. I've to go to one website for registration (parents.russianschool.com) and another website (parent.blackbaud.com) for payment. Third one parent.smarttution.com not sure what it is
3. Even within the payment website, there are multiple school accounts? I expect one login for the company not one for each of its branch.
4. What is Blackbaud and why should I deal/learn about that when I’m doing business with RSM? Can you hide your implementation details from users
5. Blackbaud's password policy is too strong

I liked that this software was able to house all our donor information. Its fairly easy to run reports and the chat help feature was really good.

You can't tag or mark donations with more than two qualifications. Its also frustrating that you couldn't edit PDFs once they were downloaded because of Canadian guidelines even though I was based out of the US.

It's an ideal software for receiving donations. The company has done a lot in the past few years on listening to their customers on what they want and need. And great way to keep in touch with customers.

There's a learning curve and difficult for new users who are not tech savy. Should be more user friendly.

It is online and you can attach backup. I like that you can upload a budget.

The customer support is pitiful and there is no one to holistically assist when you have a problem. Don't buy the line you can call one company for all your needs because it works like 20 companies all pointing their finger at each other and it is impossible to resolve problems. I am highly disatisfied.

Blackbaud CRM is a robust system. Constituent profiles allow for you to collect a wealth of information about your constituents and use it to analyze, communicate, and solicit donations or sell your products. You can not only collect biographical information, you can also upload media, create action tracks (work flows), record giving history, etc. You can also add custom attributes for anything that is not out of the box.

There is a lot of support available for blackbaud products and a knowledgeable support team dedicated to answering questions and troubleshooting.

Software is a little clunky at times, you have to use it as it was intended or create workarounds to make things work. Software is pricey for a non-profit. Learning curve can be high for new users. When it comes to Membership, which is a big part of our business, the functionality is basic.

This software is designed for nonprofits and the the features are incredibly helpful in maintaining and recording information about our constituents.

Some of Blackbaud's systems look dated and you have to upgrade (more $) for a 2018 look. However, the functionality is efficient and effective. The cost is also a bit high as compared to other cloud-based CRMs.

I like that it connects all of our facets of our school under one umbrella so each user only has one login to all the information they need.

Their customer service is dreadful and slow. It is impossible to speak with anyone from tech support when problems arise.

I like that CRM can easily and quickly talk to other programs that we end up using. It's a one stop shop for donor stewardship.

There isa duplication issue on Blackbaud that means sometimes 1 donor can show up 10+ times, and it's more work on the back end to get it to be removed. Search features can use some work.

It is more open the its closest competitors allowing for the possibility of in house IT customization. However this are not as upgrade-able as the company says they should be.

Not a mature product, still has may growing pains to be worked out.

When the eTapestry product was first purchased it seemed overly complex, but it did function properly. Queries were not intuitive, but we learned. Our database size was approximately 11,000 records.

Two things: As Blackbaud made "enhancements" to the product, they did not provide ways to migrate from the old format to the new. In our case they said that we needed to individually edit our, now, 12,000 records. This was not an option and we decided to leave. Leading to the second problem.

I sent Blackbaud notice that I was leaving. The notice was completely ignored and I was send a "discounted" contract. A Blackbaud representative asked me to call at a certain time, which I did. There was no answer and I left voice mail. I sent another notice that I was leaving. I was sent another discounted contract. I have now been sent bills for the original contract, AND for accrued time, in spite of the fact that Blackbaud has acknowledged receiving the [second] notice that I was leaving.