Salesforce.org Nonprofit Cloud Reviews

This software helps organize our donor and grantor database and helps monitor deadlines, scheduling follow-ups, measuring donation details, and more. We are pretty new to the system, but the customer support and training accelerators are very helpful.

It is expensive and difficult to implement, especially if you are a new user. We were fortunate that we had staff experienced with the software and received grant money to implement it.

It does everything you need it to. It's very capable of using the most up-to-date technology available.

It is difficult to manage. Requires a lot of staff time to keep up to date with the latest updates and ensure everything is working smoothly. There's also a lot of add ons which can making initial pricing difficult

There is not a better product out there for keeping information on clients, participants, and donor information organized.

It can take a long time for those new to the platform to feel comfortable using it.

The product is helpful for non-profit and several non-profit use this product.

Better products are out there compare to this product.

The configurability and integrations available are great.

The cost of integrating due to the fact that an admin or integrator is needed.

Salesforce is very customizable. The Power of Us Grant and Hub make Salesforce NPSP very affordable for any size nonprofit.

Salesforce is very customizable so there is not much preset features for nonprofits. To really setup well an outside consultant is needed which is very expensive.

This program is great for non-profits and convenient for organizing, tracking and reporting. We compiled everything into one system now from multiple sources. This program has helped transform our organization by being to build reports for donations, donors, residents, etc. We have been able to customize our features, communicate with this tool and build grant reports.

Sometimes there are features that cannot be customized particularly in the way would like.

The software allows for us to have one platform that scales across the organization. This allows us to build a real view of the student across all departments. This improves communication and allows us to also shorten staff training time when employees move from one area of the organization to another. So far, our biggest limitation is our own creativity. We have soo much we want to keep implementing that we haven´t completed it all yet. We already have full recruitment, marketing, admissions online and now are adding in Financial Aid Requests, and internal processes.

It is so flexible, sometimes we do things that are good "in the moment" but later have to be fixed because we weren´t forced to think about them too much.

- It really does have an incredible amount of functionality. You can create any kind of automation or workflow that you can dream up. This can save you an incredible amount of time in the long run.
- The Nonprofit Salespack is a great template for starting a donor management system.
- You get 10 free licenses as a nonprofit, so if someone on your team is a nonprofit whiz, go for it!

- As an admin, Salesforce not intuitive AT ALL. I've used 5 other donation management software programs, and this is the hardest to learn and be admin for on your own. You can figure other programs out just by using them and knowing the basics. Salesforce requires an incredible amount of time and dedication to learn, so much so that you really need to hire someone to build it for you and also to make any changes for you later on.
- All of our staff had a hard time transitioning to using it, especially our older staff.
- The pull is that it's free for nonprofits, but I promise you, it's NOT free. You will definitely end up spending more on Salesforce than any other software if there isn't someone on your team that is a salesforce expert.

Giving back is at the heart of salesforce. Salesforce provides 10 free licenses for non profit orgs, while this probably isn't enough to run an entire organization this is probably a great start. Cutting edge technology that gets better every day

None! Salesforce is probably one of the top software platforms I have every used.

this software is very flexible and has grown with our organization. I have appreciated the help and support of the salesforce team.

Setup can be confusing, but Trailblaser/consultants have been helpful. Sometimes though the Nonprofit packages does not differentiate itself them the general salesforce.com product.

Reporting capabilities and the fact that if you have a techie person on staff, you can develop more robust AMS features. These features do not come out of the box though.

You really need to have a very technically oriented person on staff to get this set up to meet your nonprofit's needs. It took us a year to get it really set up and functioning the way we'd envisioned.

I love how this software helps automate our broad reaching. We have increased our reach ability by double because of running automated campaigns on a regular basis. I fully recommend Salesforce for handling your data management.

I don't like that the query time out is thirty minutes. This makes me have to divide the work that needs to be processed into multiple steps, which can be really frustrating and confusing to others that take over pre-established processes.

This is essentially Salesforce's usual products and capabilities catered to the nonprofit sector. I've had a lot of success deploying this for several different kinds of nonprofits, and all have been able to garner value that greatly exceeds the cost of the product with effort efficiency. Where I've deployed it, organizations have grown via new sources of funding, donations, and other forms of support and awareness via Salesfore for Nonprofit's toolset. It also charges your organization based on usage, so you don't have to pre-purchase a large commitment and then struggle to get your limited money's worth.

While they did make some sensible accommodations, Salesforce is ultimately designed for the for-profit sector, so there are some lasting relics that aren't designed perfectly for cause-based, non-corporate organizations.

I like that SalesForce for Nonprofits is free, and that it can be used to track a lot of information, including relationships.

There are a lot of help articles in the knowledge base, but sometimes I just want someone to chat with. I don't like that emails can only be uploaded in a Contact role, and not an Account role. I find the reports and dashboards difficult to create. Sometimes I think there is almost too much functionality, and that while its great to have this product for free, many nonprofits don't have the budget for a SalesForce administrator to set up the database for full functionality.

It's free, it's easy to customize, and is quick to set up for nonprofits. Additional objects can be added and up to 10 users can be set up.

Most nonprofits do not have the technical capabilities to utilize SFDC to its fullest potential. That being said - SFDC does offer trailhead for free - and it is a great way for new Admins to learn.

Very easily integrated with other programs ability to share with colleagues

No features are least like as I feel Salesforce is the most complete CRM on the market

Non-profits get 10 free licenses of this highly-vetted software, and are able to buy more at a discount. Salesforce.org is constantly growing and adding new features, with the help of their very talented team.

It's part of Salesforce, which is both a pro and a con - however, you aren't going to get this kind of price, support, experience, without being backed by a huge corporation.