--- description: Learn how Salesforce Service Cloud can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Salesforce Service Cloud Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Salesforce Service Cloud](/software/91754/salesforce-1-service-cloud) # Salesforce Service Cloud Canonical: https://www.getapp.za.com/software/91754/salesforce-1-service-cloud Page: 1 / 34\ Next: [Next page](https://www.getapp.za.com/software/91754/salesforce-1-service-cloud?page=2) > Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction. > > Verdict: Rated **4.5/5** by 820 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Salesforce Service Cloud Centralizes customer interactions across channels, enabling seamless and consistent support experiences. Combines AI and human expertise to increase productivity, reduce case resolution times, and improve customer satisfaction. Provides service teams with data-driven insights and intelligent recommendations for proactive issue resolution and continuous improvement. Supports integration with sales, marketing, IT, and HR systems, allowing for unified operations and a complete view of each customer. Simplifies administration and setup, creating a flexible platform that scales with evolving business needs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 820 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$25,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway and 14 more ## Features - AI Copilot - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Automated Scheduling - Automatic Call Distribution - Autoresponders - Availability Management ## Integrations (17 total) - CRM Analytics - CXone Mpower - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) - [Knowledge Management Software](https://www.getapp.za.com/directory/257/knowledge-management/software) - [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.za.com/directory/292/it-service-management-itsm/software) ## Alternatives 1. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.za.com/software/90378/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [LiveChat](https://www.getapp.za.com/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Streamline Your Customer Service with Salesforce Service Cloud" — 5.0/5 > **Imran** | *16 March 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products. > > **Cons**: the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget. > > My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support. ----- ### "Salesforce in finance" — 5.0/5 > **Alex** | *04 September 2025* | Banking | Recommendation rating: 10.0/10 > > **Pros**: Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call management, and integration with sales processes. Its robust features and scalability make it ideal for medium-to-large businesses, but the high cost, complexity, and steep learning curve can be barriers for smaller organizations. > > **Cons**: Customer support is adequate but limited for lower-tier plans, and occasional bugs may require technical expertise to resolve. For businesses seeking a comprehensive, customizable CRM with strong omnichannel capabilities, Service Cloud offers significant value, provided they can manage the investment and setup challenges. > > Our workplace utilizes salesforce for client tracking and profiling. It’s very useful in data collection ----- ### "optimizes customer services" — 3.0/5 > **Verified Reviewer** | *16 April 2023* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Can help businesses optimize customer service processes and improve customer satisfaction and offers real-time monitoring and analytics to track customer behavior and sentiment > > **Cons**: Offers real-time monitoring and analytics to track customer behavior and sentiment and can be overwhelming to manage large volumes of customer data and interactions ----- ### "Salesforce Experience" — 5.0/5 > **Joshua** | *21 May 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Salesforce is amazing because it allows you to create multiple actions all under 1 windows tab. It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend these resources to you in real time based on the cases you create within your interaction. > > **Cons**: With AI being so new, there are many times when the Salesforce system misses the mark and does not provide the suggested material needed to navigate and sometimes provides incorrect information. > > Overall, my experience with Salesforce has been amazing and love how much potential uses for all of the features it houses. ----- ### "Reliable backbone for our daily Ops" — 5.0/5 > **Aditya** | *24 April 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Google Cloud is the stability and speed with which it handles our daily backend tasks. Our customer database, shared docs and even the support ticket system are all services hooked in to Google Cloud and they’re all up most of the time. That reliability is a big deal when you’re trying to help customers in real time. > > **Cons**: It gets too technical, you are trying to fix something without IT. If a setting or permission needs to be changed, I have to wait for the tech team to jump in sometimes. Also, the billing dashboard isn’t the most straightforward to interpret. > > Keeping customer records safe and accessible across teams, whether in the office or working remotely, has been made possible with the help of Google Cloud. That kind of constancy ensures I’m able to respond more quickly and accurately, which directly impacts how seamless the customer experience is. ----- Page: 1 / 34\ Next: [Next page](https://www.getapp.za.com/software/91754/salesforce-1-service-cloud?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/91754/salesforce-1-service-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data