Curve Dental Reviews

The software is absolutely beautiful and is well setup for fabulous treatment plan presentations. The software can be accessed from anywhere so when I'm a passenger on the way home, I'm often online via a mobile hotspot updating notes or sending out a claims batch. Since the entire program is web based we don't have to worry about managing a server which cuts down substantially on downtime and IT costs. Gendex x-ray imaging integration is quite good, allowing for direct import of images without a bridge. Curve's customer service is truly the best that I have seen with any software company ever. If there is an issue, Curve will resolve it, usually immediately.

Some of the twain integration is a bit clumsy at the moment, primarily with intra oral pics. Curve is working on a new release however which should alleviate these issues. There are some additional functions that we would like to see with billing, but these are in line with challenges we've faced with other softwares.

Easy to use. Familiar feel. No need for a server for PMS and x-rays.

No option for CBCT backup. Can't be used together with Dental Intel. Default reports sometimes convoluted although you can make custom reports.

It's so user-friendly and you can adjust settings so easy as well.

I think it's too easy to schedule appointments on top of each other. The billing is not easy to read, because it separates it by transaction, and then the transaction is no longer visable after it's paid. There is no way to select a procedure not to be billed to insurance in a billing transaction. You cannot transfer credits between family members in the same account. The tabs in the charting can be confusing as well. I think all existing, and current treatment plan should be together, not separated. You cannot keep track in the charting what was diagnosed when, because it deletes the date when the treatment is completed. There are too many placed where the fee schedule can be adjusted to allow for mistakes later. If the insurance is modified, the treatment plan has to be deleted and re-entered for the patient to be correct. I don't see a point in tags in the appointment when it doesn't enter the procedures in the appointment title. It seems like a lot of work to schedule an appointment, because you have too many options. The entry of birth dates is harder than it needs to be. Emails cannot be used in more than one person's profile. Cancelled claims should be able to be deleted from the system. It's confusing when auditing past due claims. There is no way to input how much maximum is left on a patient's insurance for treatment plan purposes. Treatment plans don't factor in secondary insurance coverage. Scanned documents should be able to be grouped in files and letters instead of making a separate entry for every page. Charting on the teeth is too sensitive.

From my stand point which is mostly office oriented, I do like the software now that I am more familiar with it. I love being able to see both our locations on one screen and to be able to work at both locations from my office. Reporting is different but I like it. I love being able to navigate all over from the appoinment screen.

I did not like how our training was run. It was very confusing and not hands on. The trainer jumped all over instead of sticking to one thing before it was learned. Our clinic has had the most difficulty. We dont like how the charting is set up to show work that needs to be done vs what has already been done. Colors are faint and runs into another.

Curve makes claims and billing easy to understand and track.

Curve needs to have an integrated in office communication module. Right now our office needs to use a third party like Slack and it is just not efficient.

The ease of utilization, training is simple, curve community library is amazing with the ability to answer all questions

I have not found one thing I did not like as of yet.

there are plenty of useful parts too Curve i do find the way families are linked isn't the best you should be able to do a notes that go into all familes if it pertains to them. There should be an option just like Pop up bt all family

the lack of family unity also when i reach out for help there is a lot of we are working on it replies. I don't see things always worked out.

I'm really not sure. It's not a bad software but I just feel like it should have more options to "customize" for each practice needs.

The integration was not the easiest. We brought over our balances from our old software as "converted balances". I don't feel like we were explained how this would affect us as insurance claims were paid. The imaging is still a problem as updates are sent out - this is never smooth. The accounting in still a challenging - "running balance" even when the balance is zero. Insurance processing, insurance claims, when you place Sub on ID where and print the claim, it puts the social security #. We have called several times but it has not been resolved. I ask for an update to download all xrays at one time so I could email to another provider(ex: FMX) but you can only do this when they are in a mount - not individually.

Easy, simple, always customer support response. Affordable, many features.
Ability to text patients from GRO application.

Reports not user friendly, difficult to create.
Group messaging/ emailed capable but not practical.
Billing/ invoicing is complex

Curve dental is very user friendly, easy to learn to use different features.

The imaging features are very limited. Hopefully they make improvements.

Working out of two offices, it is imperative that we have a cloud based system that allows us to access the same patient information in both places.

Many of the things I originally did not like about the software have been amended. Curve is good with customer service and open to suggestion so we have been able to customize certain things to facilitate our daily use.

It looks like a software that was designed today, as opposed to most dental software that looks like Windows 95! It is clean, easy to use, functional and it actually makes sense. Very helpful in day to day dental office operations, simple interface with everything you need right in front of you. Always available everywhere you can open a Chrome browser.

You have to change your mind set if you are used with other clunky software, this one is really easy to use. It's hard to believe things are so easy to do at the beginning. Recently they updated the user roles and permissions and they are confusing now. Also the transition from Dentrix was smooth, got the x-rays and pictures but it didn't transfer the files, we had to copy those manually as Patients had appointments. It's a one time thing but it's worth it

sending forms to pts is really easy with Curve. Using Gro for sending pts text msgs is easy to use.

There are ALOT of features missing that could provide improvements. I have made many suggestions over the last 2 yrs but have yet to see any implemented. It does not make logical sense to be able to have a debit & a credit on the same account at the same time. I really struggled with this when 1st trying to learn Curve. I then learned it & could read it. My most recent dislike is the new changes in billing. It is very difficult to read. Please make changes optional.

I love being able to access all five office schedules at any time from any place where I have my laptop.

Most issues I have had have been MY user issues! I would LOVE to see a "daily diary" with chores like auto/property carriers use to remind adjusters of tasks. When I want to reschedule a cancellation or missed appt, I can't mark it appropriately AND put it in the queue as a quick reminder to call the patient. I know I can run a report, but I'd love to be able to use the queue as a daily diary as well.

We love that Curve has the capability to do most everything we need for our dental practice! Messaging to patients, online payments, scheduling, claims, insurance verification, etc. They also make it very easy to talk to an actual person when and if you need them along the way.

There are a couple of items that we have submitted as suggestions to Curve (which they tend to implement tickets along the way). These include the option to create forms in other languages, specifically Spanish as our patient base does include Spanish speaking patients. Also, Curve needs the function to create CMS-1500 forms to send to medical insurance as we currently use an outside software for this.

Curve is very easy to use and very user-friendly. Navigating through the program is manageable for even the least computer-savvy person. When we train a new staff member, I never worry about teaching them the program because it is so easy to teach.

Our least favorite feature of Curve is the charting module. It does not perform the way we think it should. While we are aware that you can't please all the people all the time, we would prefer to see changes made so that the charting module allows for more customization by the user.

It is extremely customizable. It is amazing how much great information you can get from the custom reports.

The fact that it is so customizable is a pro and a con. You can create any type of report you can imagine, using hundreds of different parameters. BUT you need to figure out what reports to run on a daily, weekly, and monthly basis.

Curve allows us to work at multiple offices and see changes instantly. We can have multiple tabs open per user being able to click back in forth between different screens.

Quality of xrays, we have to use a second software in order for our xrays to do measurements and print with quality for our referring offices. Quick meds is a huge issue for us. We are a surgical office and need to have multiple scripts available, we have to wait 5+ minutes in order to print one script (we usually print 4-5 per pt) after this slows down curve and we have to reload. We print script all day long.

It's conceptually cool. Their customer support is responsive, and the software is cloud-based.

It doesn't live up the hype. The cloud-based software has stopped working 2-3 times since going live in less than a year. The acquisition of digital X-rays is non-diagnostic. The import of images from old chart software to curve is tedious. Image magnification is limited. Treatment plan implementation is tedious. If you want to give multiple treatment plans, each plan data has to be re-entered, which is a huge waste of time. Charting is incomplete. There's no denture drawing. No implant abutment can be charted. I have a digidocs intraoral camera that was supposedly compatible but can't be utilized in all its functions. I'm unable to post date notes in the event; one doesn't get to document a visit on the day that it occurs. It's wicked expensive, especially since old software has to remain running because of inadequacies with Curve. A new computer monitor was necessary on some stations. The mobile app on iPad and iPhone have been virtually worthless. There's no employee time clock. Hygienists and assistants have to reboot their computers throughout the day in order to take intraoral photos or X-rays. It doesn't list my specialty in Prosthodontics as a specialty!

User-friendly, phone app, customizable note templates.

I have used this software for over eight years and while things have come a long way, sometimes feel like the software is still behind the curve, no pun intended!

Ease of charting and upload and organization of templates for images. Accounting breakdown of invoices. Patient portal and ability to send new patient paperwork is fantastic and saves so much time at appointment.

Insurance profile is too limiting as well as the word processing options in Curve. The capability to send statements needs to be reworked, need direct access to account from A/R reports with capability to send letters add account notes etc. tracking of statements and account out reach needs to be all in one area.

Easy to use and train.
Cloud base software.

1. cannot see the date we put the treatment plan in
2. cannot be synced with many other dental-related softwares
3. Easy Fill option not available yet

User friendly . Easy to click and see things

Accounting part /billing - errors with overpayment deposits credits

User friendly software with high functionality

Insurance and billing applicability to Canadian users

Any time I have questions I get them answered right away and if the representative doesn't know it they take the time to find out the answer and get back to me right away. Also its VERY user friendly and teaching others to use the software is super easy.

Sometimes it goes slower than I'd like but that's also probably our internet. I wish there were ways to customize the treatment plan wording and to include a signature line. I also wish that a feature would be added to notate if deductibles have been met for patients or if the maximum was used by all services or only some.