Denticon Reviews

The ability to be able to structure and help support the needs of our Operations Team with our Corporate Level Team.

More Denticon Training for the Doctors when it come to x-rays.

I like how user-friendly the software is. If there is something that you need help with, one of the videos can often resolve the problem. If not, it is easy to submit a ticket, which will be answered quite promptly. I also really like the capability of being able to log on from any location, even from my smartphone, using Chrome.

I'm not an experienced billing specialist, but I did notice when I was posting payments that there are some quirky auto-adjustments that occur. It seems a little complicated and counterintuitive, but it's a minor issue that an experienced biller would be able to either utilize or circumvent.

It is clear that cloud based SAAS has all the benefits a modern business needs to drive modern operations and good customer experience. While the entire dental software industry is working to push their software into the cloud we found that only Denticon has the maturity and functionality that the followers are still missing.

Furthermore, frequent updates and as systematic way to receive user based inputs into the development process ensure for the software to stay in the lead.

Some limitations around functionality on Mac and iOS, in particular signature capture. Otherwise the software runs just fine on Chrome browsers on any device.

Denticon allows a small insurance practice to setup detailed plans and reduce collections burden. It cannot give you any more than you put in but tools are available.

While updates are frequent, there are some important reports that are missing such as for cleanup of unused plans, details of patients who have not been in the office for a period of time, and mass updates for these .. there are some user interface problems for plan setup but looks like they are actively working on this

I have appreciated the breadth of information this software gathers and the ease in asking for information to do analyses. The help staff have been very timely in responding to questions and finding answers for us.

The software is so comprehensive I feel sometimes I cannot wrap my head around what is included. I purchase this each month but I need to spend concentrated time to teach myself details about a question I have. Maybe being left behind? Or in other words, maybe having a overview video instead of a specific webinar topic available to the dentists who want to do specific analyses. The monthly cost for this software is at the upper limit of my preferred budget amount, but there does not seem to be an equivalent service anywhere that will match performance.

We'd been longtime Dentrix users prior to this -- leaving that behind and switching to Denticon was by far one of the most significantly beneficial changes we've ever made to our office operations. We would never even consider going back. We have found so many benefits and unexpected synergies in using Denticon -- and it seems like we're always discovering a few more. We are sure that it has been a genuine competitive advantage for us -- making it possible for us to keep-up and even excel in today's rapidly-evolving dental practice arena.

Sometimes I think less opening of new windows, less clicking through steps might be appreciated (but I understand that a lot of that is due to necessary tracking/documentation for security and accountability).

What I like most about Denticon is that it's cloud based. Since I have two locations I am easily able to log in from anywhere and work. Another great feature are the updates and improvements within the system.

One of the least favorite features would be the lack of detailed reports. While Denticon has several, there are some reports that could be improved or added. Denticon is not always compatible with other systems including our x-ray system EasyDent, we were under the impression that a bridge would link the two programs but was not so we have to open each program separately. One of our most recent obstacle is Denticon not being compatible with Solution Reach which is a patient relationship management program.

I talk about denticon to every single dentist I meet. Unsolicited advice for sure but I cannot praise it enough. It makes the clinical aspect but more importantly the business aspect so darn easy! I love how easy it is to use and stay on top of our daily weekly and monthly goals

Learning curve at the beginning was a bit rough but their onboarding team was incredible

cloud-based, easy-to-use, constantly improving features, [SENSITIVE CONTENT HIDDEN]
is AMAZING

monthly cost, occasional lag and crashing, customer service not as responsive

Lots of well thought out features, reports well thought out for ease of use! Wish the data could be manipulated like spreadsheets for ease of use.

interface between this company and credit card company didnt go smoothly. The credit card company blamed me for not entering accounts properly. Patients were charged twice in one month and neither company as willing to help smooth it out. I lost patients because of this problem

Over the past 8 years of use, Denticon has been easy maneuver. The Automatic recall reminder has made a huge difference as it saves time and has cut down on missed appointments. Charting is a breeze. The cost is extremely reasonable for all its capabilities.

It would be handy if the Trading partner - Dental Xchange was more easily accessible directly through Denticon- perhaps a drop down option?

We like the fact that it is cloud based which allows our multiple clinics to see what treatments, and planning a patient has had even when the patient is transferring from one of our clinics to another.

The multiple updates released frequently 'break' other things within the software. On a good note, the support team usually have the issues caused by the updates resolved quickly.

I like having the server online. I can access from anywhere, home , phone etc. Also there are no backups needed as it is done by the company.

Texting capeabilities and group communication with patient base.

online was something new 10-11 years ago

some features are not functioning. over the years a lot of promises and nothing was delivered

Intuitive- much easier than Dentrix. Nice XDR add-on application; previous Eaglesoft user. Wanted cloud. Waiting for new Dentilytics.

Need red Medical notes alerts flash. Would like side column for scheduling practice management tasks. Would like more complete CRM integration and online review ease rather than using DemandForce or Lighthouse 360

Well organized, easy to use, very comprehensive.

Not very cost effective for a small practice. No adjustment for minimal usage during covid shutdown.