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102 Reviews
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Faithful to Denticon
Reviewed on 2019/10/04
It’s been great
Pros
The ease of use. I was one of the beta users in the early days, and when I felt something needed changing, we would call and the staff at Denticon. Would make the adjustments.
Cons
The cost increases. It’s too bad that early adopters aren’t grandfathered in to a fixed price. This would also encourage dentists to stay with you, because if they left, they would lose their price.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Cloud based, easy to use Patient Management, Charting, and Imaging, Billing
Reviewed on 2022/05/26
We are able to manage patient information across multiple offices efficiently.
Pros
Cloud based, easy to use Patient Management, Charting, and Imaging, Billing. Integrates with third party app for Imaging.
Cons
Would like it to be more customizable and integrate with other apps/service providers than only those they are contracted with. Their built in features like patient forms and reminders leave a lot to be desired which forces us to use a third party with additional monthly expense.
Alternatives Considered
DentrixReasons for Choosing Denticon
More supportive to multiple officesSwitched From
Dentrix EnterpriseReasons for Switching to Denticon
Support for multiple offices- Industry: Medical Practice
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Support does their very best to try to help you out
Reviewed on 2019/06/06
Pros
We like the fact that it is cloud based which allows our multiple clinics to see what treatments, and planning a patient has had even when the patient is transferring from one of our clinics to another.
Cons
The multiple updates released frequently 'break' other things within the software. On a good note, the support team usually have the issues caused by the updates resolved quickly.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Cloud-based Dental Software
Reviewed on 2020/06/01
Pros
We have multiple offices, so being able to access it from anywhere is fantastic. It's very intuitive, and the support staff is very quick to respond.
Cons
We have had many difficulties with linking third party software's to it. Even software that is made to work with Denticon has problems. We've just learned to do without.
Alternatives Considered
Curve DentalReasons for Choosing Denticon
They got too expensive and were trying to force us into there new, even more expensive software. No thanks.Reasons for Switching to Denticon
It was cheaper and easier.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
To everyone I meet
Reviewed on 2019/10/04
We target a certain daily weekly and monthly production and it helps so much to know our numbers so we know what to market to referring offices, and where we can improve
Pros
I talk about denticon to every single dentist I meet. Unsolicited advice for sure but I cannot praise it enough. It makes the clinical aspect but more importantly the business aspect so darn easy! I love how easy it is to use and stay on top of our daily weekly and monthly goals
Cons
Learning curve at the beginning was a bit rough but their onboarding team was incredible
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Denticon (Planet DDS)
Reviewed on 2017/01/10
This software program for my dental practice has been foundational for keeping the patient records and financial records straightforward. The clinical notes section has more detail options than I presently use. The scheduling section is extremely helpful for tracking, planning and can be easily customized. Denticon webinars have been very helpful for explaining new and deeper aspects to the software. I have not had to hire 'trainers' like other dental practice software companies provide: Everything is available through the help portal. I'm very satisfied.
Pros
Very helpful staff for bringing existing patient records onto this platform. Great Help portal.
Cons
I wish there were more videos to help explain how 'deep' some of the functions of the software go, so I know how much more I'm not using.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Denticon review
Reviewed on 2020/05/22
It has been such a blessing being able to use this cloud based software, which has allowed me to access data remotely.
Pros
Ease of use, ability to work remotely, excellent customer service
Cons
Transitioning from old software to new software
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Review Source
Overall rating
- Ease of Use
- Customer Support
Solo practice startup with Denticon
Reviewed on 2015/11/20
Cloud based, no servers necessary other than a Network Attached Storage (NAS) drive for my xrays which cost $250. The software is designed for enterprise/large/multiple office practices, therefore it is supremely over engineered for a standard 1-3 doc practice. Denticon is like Dentrix but in the cloud. Denticon has also been around for over 10 years and is a solid company.
Things I like:
1. Scheduler shows procedures for the appointment and includes the tooth/surface, unlike other PMS
2. Quick batch entry of EOBs and payments
3. Integrates with Lighthouse 360 well
4. Copies of xrays taken in the office are copied to the cloud via Dentiray, I can view xrays remotely on my iPhone or at home, no need to remote in to my office
5. Denticon does not break: there is never a software update gone bad to worry about, there is never a hardware issue, if there is an internet problem Denticon mirrors your data at multiple data centers across the US
6. Virtual Business Services aka outsourced insurance and aging support: To check and verify/enter insurance plans there is a button on the appointment that sends the patient's insurance info to a Denticon agent in the US who then will verify and enter all the necessary insurance info into the patient file. No one offers that.
7. Realtime eligibility: A button you press in the patient's file that connects with the insurance carrier and gives you an immediate eligibility and benefits remaining report
8. Built in time clock for staff. No other cloud PMS that I looked at offers this.
9. Easy to add new users, new locations/practices
Since new ownership software updates have been more frequent but sometimes buggy. Denticon does not have the same grassroots user base interaction/support that is inherent in systems like Dentrix, Open Dental or Eaglesoft because their market penetration is geared towards multiple office/DSO customers.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It does not need to be complicated!
Reviewed on 2016/08/13
I have been using this software for the last 7 years and I wish I knew about it sooner in my career. I spent many hours prior to switching to Denticon worrying about my back up mechanism and paying for updates. I like the fact that all updates are automatic and that I have a say in what I want the software to do for my practice.
Pros
In could service.... No worries about backup. Accessible from anywhere that internet is available.
Cons
3rd party companies do not integrate into Denticon as readily as some other major names on the market. It can be done, but it takes a bit of time usually. Most third party companies write their software for major brand names.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great All-Around Software, Constantly Improving
Reviewed on 2016/10/18
We've been using Denticon since 2007 after switching from Kodak Practice Works. We've been very happy with the existing features, as well as the new features that have been introduced over time. We've been able to remove routing slips and paper charts from our day-to-day practice with this software. We've also been able to seamlessly integrate our digital x-ray software and our payment processing, as well as our electronic claims submission. When we have experienced issues interacting with the software, the PlanetDDS team is always quick to respond. We've also offered a few feature suggestions over the years, and all of them have been implemented. Overall, we're very pleased with the software, and would recommend it to any dental practice.
- Industry: Executive Office
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Paying for a system with minimal support that we cannot use
Reviewed on 2022/10/19
Extremely disappointing.
Pros
What looked good was the options for multiple clearinghouses…. 5 clinics taken live over a month and now I would say stay away because it’s not worth the level of poor support and the worst go live experience.
Cons
Lack of support and project management. Our implementation specialist was fired just prior to our first go live. So she may have dropped the ball but Denticon still failed to pick up that ball and make things right.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dental software
Reviewed on 2019/10/08
Pros
Being able to have patients book and pay online; on a cloud
Cons
Training new people on it; can’t call people for help. Instead you have to submit a ticket
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Denticon is wonderful
Reviewed on 2017/01/11
Denticon is a wonderful secure online dental program. We completely appreciate that we have full access to our patient's records at all times from any place. The ease of the program and the constant upgrading of the site that is provided is so beneficial. Denticon has the best customer service and they are always welcoming to our suggestions and opinions.
Pros
The flows and eases of the program. The constant upgrading and that they listen to their customer's thoughts and suggestions.
Cons
The slowness of speed can be frustrating at times along with the delay (waiting for Denticon to respond)
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Denticon is a fantastic product! Very satisfied customer!
Reviewed on 2017/01/11
Very user friendly, easy for new staff to learn with the integrated knowledge base and training videos- accommodates different learning styles. We are a growing mobile dental company with over 70 offices and Denticon fits our needs to a "T" with the many schedules and reports we run daily, monthly and yearly. The customer service, support and sales departments are always friendly and willing to go that extra mile to help. We have grown and gone through changes over the last 6 years and I couldn't imaging using a different vendor! Happy with the continued upgrades as well!
Pros
user friendly, regular upgrades
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Denticon Software
Reviewed on 2020/06/05
Overall experience with Denticon have been mostly positive. They are continually adding new features to aid in ease of use.
Pros
I like the fact that it is web-based so I can easily access patient chart from home whenever I need to. Very helpful for after hours emergency calls.
Cons
There used to be an option to call support with any questions. Now, you need to put a ticket in through their help portal and they will email you back.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
very helpful customer service
Reviewed on 2017/08/08
ease of use
Pros
Lots of well thought out features, reports well thought out for ease of use! Wish the data could be manipulated like spreadsheets for ease of use.
Cons
interface between this company and credit card company didnt go smoothly. The credit card company blamed me for not entering accounts properly. Patients were charged twice in one month and neither company as willing to help smooth it out. I lost patients because of this problem
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Denticon review
Reviewed on 2020/05/28
Major problem solved was the ability to handle a patient question ,view history, or look at an x-ray after hours from home or wherever I am at a computer.
Pros
I like having the server online. I can access from anywhere, home , phone etc. Also there are no backups needed as it is done by the company.
Cons
Texting capeabilities and group communication with patient base.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome software for public health dentistry
Reviewed on 2018/11/16
So glad we found this company. We have been using it since the beginning and have never regretted it.
Pros
Easy to use. Great instruction at the beginning to get you started. Awesome support system to help along the way and/or fix problems. Very receptive to suggestions for improvements. We have over 65 locations where we practice and as long as we have internet service, we have the service available. We also took advantage of using their partner in billing. Worth every penny and we get paid so much quicker. The management reports and daily production reports that can be produced as very helpful, as well.
Cons
None that I can think of at this time. Every con in the past has eventually been addressed by the company.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
AWESOME SOLUTION FOR MULTI LOCATION PRACTICES
Reviewed on 2017/01/12
WE HAVE USED IT FOR 5 YEARS IN MULTIPLE LOCATIONS. IT IS FLEXIBLE AND CAN BE USED NUMEROUS WAYS TO FIT HOW YOU DO THINGS.
Pros
easy to set up, no software issues to manage
Cons
graphics are not as good as other programs, some features are in strange locations and customizing different features can be a pain because trying to find the right screen to change things can be a pain.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Denticon is simple and easy to use
Reviewed on 2018/12/12
Denticon is how we keep track of all of our patients and make sure that we don't leave out anyone.
Pros
Denticon has a very user friendly interface which makes it easy to keep track of all of our patients and what they need.
Cons
A lot of the upgrades to the software cost extra, it would be nice to package it all together in one
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use but powerful cloud-based dental software
Reviewed on 2018/11/13
Pros
Access from anywhere. Easy to use. Multiple office use is a bonus. Saves all patients information without backups.
Cons
Cost for marketing features should be included, with the cost of the basic software. I understand that anything not automated should have an additional fee.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I have been using Denticon for over 9 years and have not planned to change.
Reviewed on 2017/06/27
Schedule and billing
Pros
Cloud based software allows me to be able to access software from different locations and offices. I like the mobile app to check my schedule.
Cons
Toggling back and forth to scheduler and Xdr can have glitches. Such as restorative chart dropping off.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Dental
Reviewed on 2017/07/07
Pros
The ease of use is great! Customer service is also great and response is given in a timely manner. The constant updates work very well in our office and make the software easier and easier to utilize. The training videos are extremely helpful and should we need more assistance, customer service is there and very efficient. The reports are laid out good and include all the information needed when reviewing.
Cons
It would be nice if there was a way to update and close a claim in a patient's chart with the press of 1 button instead of having to update and then go back in to the claim and close it.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Claim review
Reviewed on 2020/05/27
Creating and review claims. Posting payments
Pros
Easy flow to post, review, and organize claim
Cons
Speed of void claims, return over payment and the format of the dental programs.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love this company
Reviewed on 2018/11/16
Pros
Easy to use; great customer support; great learning tools; quick response to trouble tickets. Their EHR reporting tools are awesome!
Cons
I would love to see more patient call back reminder features. However, we have found that they are very open to suggestions on what additional features they should build into the software.