Dovetail

4.4 (15)
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Mobile Cloud-Based Dental Software

Overall rating

4.4 /5
(15)
Value for Money
4.2/5
Features
4/5
Ease of Use
4.3/5
Customer Support
4.3/5

80%
recommended this app
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15 Reviews

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The BEST software out there

Reviewed on 2019/08/08

The staff members at Dovetail are exceptional, the service is the best!

The staff members at Dovetail are exceptional, the service is the best!

Pros

- User experience and intuitive software compared to Curve Dental or Dentrix
- Mobile on all devices
- Fast and responsive

Cons

- Doesn't have custom reporting but this feature will be launched in September 2019.

Alternatives Considered

Curve Dental

Reasons for Choosing Dovetail

Dentrix is clunky, it's a bit of this and that glued together to make one software. It's not mobile and is very expensive!!!

Switched From

Dentrix

Reasons for Switching to Dovetail

Bottom line, Dovetail's interface is the best, it's the easiest to implement (24 hours max!) and our staff loves it.

Response from Dovetail

Thanks for the review! You are correct, we now have custom reporting now built in.

Haytham
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use, Reliable, Features full, and affordable

Reviewed on 2021/01/08

coming from another cloud software, dovetail surprised me with the number of fully developed...

coming from another cloud software, dovetail surprised me with the number of fully developed features and their ability to respond to our adoption hiccups immediately. That level of "listening" and "jumping in" to help with our problem continued after we were boarded on.

Pros

awesome customer support from onboarding and throughout.

Cons

Treatment planning/ charting a little different than what I am used to.

Alternatives Considered

Open Dental , Denticon and Dentrix Ascend

Reasons for Choosing Dovetail

price, reliability, features

Switched From

Curve Dental

Reasons for Switching to Dovetail

Features available as part of one solution. not segmented.
Thinh
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Unable to print statements

Reviewed on 2021/09/27

Customer service is terrible, would not recommend this software to anyone unless you enjoy having...

Customer service is terrible, would not recommend this software to anyone unless you enjoy having misery for yourself and your staff.

Pros

I was initially attracted to Dovetail because it was cloud-based and the idea of not having to maintain my server anymore was really exciting. The idea of going paperless and abilities to text patients for appointment confirmation all sounded great.

Cons

We have been unable to print statements for months now. We have brought this to Dovetail for over six weeks and still have no solution in sight. The customer service is terrible, we have only heard excuses about addressing the issues and still no fixes after six weeks is very disappointing. Initially, Dovetail said their tech team is really busy, "currently engrossed in other more pressing deadlines", so we'll just have to wait. After another week, Dovetail said, "heavy backlog of tickets that were dealing with just a bit more pressing of matters". After a few more weeks, Dovetail said, "It’s an issue with the large number of patients you have and the system timing out."

Alternatives Considered

Curve Dental
Robert
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I would recommend

Reviewed on 2020/12/19

This is my daily software that I use to see my patients. Its an amazing software that allows me to...

This is my daily software that I use to see my patients. Its an amazing software that allows me to be in touch with my patients at my finger tips while Im on the go. When my hygienist told me her dad was feeling some sensitivity on upper right quad I was able to pull up his xrays right there and then to see and review the xrays.

Pros

Cloud based.
Easy to access schedule and patients on my phone.

Cons

Minor things that will be fixed in updates if not already.

Alternatives Considered

ABELDent

Reasons for Switching to Dovetail

Pricing Ease of use Cloud based
BARRY
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Building a relationship with dovetail

Reviewed on 2021/01/21

Healthy , growing and useful towards continued partnering towards streamlined revenue generation

Healthy , growing and useful towards continued partnering towards streamlined revenue generation

Pros

The task of patient rebooking made easier

Cons

Platform matching to our specific cultural niche environment proved challenging

Lucas
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Not ready for USA usage. Too many bugs.

Reviewed on 2022/01/12

Clinical side it great and easy to use. Front office/admin/business side is not very good at all....

Clinical side it great and easy to use. Front office/admin/business side is not very good at all. Need to work out the kinks.

Pros

Simple interface. Able to use on ipads.

Cons

Insurance claims are not fully operational. Lots of bugs and not intuitive and not user friendly on the Front office side.

Donna
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Chandwani Dental Office Manager.

Reviewed on 2016/11/09

As the Office Manager at Chandwani Dental LLC, I would like to say how impressed I am with...

As the Office Manager at Chandwani Dental LLC, I would like to say how impressed I am with Dovetail. I like how the Apex portal allows me to view the status of a claim in full detail, check patient eligibility, remaining benefits and deductibles all from the patient's file without having to log into another website. These factors are not only a convenience but they help to improve the proficiency of my work. I am also impressed with the media tab and how it allows me to view and/or add attachments such as PDF files, pictures, and CT scans to the patient's file. All of these features are user friendly and easy to navigate. Thanks to Dovetail's improvement and modern technology, the efficiency of our office work at Chandwani Dental is greatly enhanced.

Troy
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The team at Dovetai really l get it!

Reviewed on 2018/02/01

The business of dentistry and the practice of dentistry is becoming increasingly software driven....

The business of dentistry and the practice of dentistry is becoming increasingly software driven. Dovetail is a very forward thinking company that offers practical affordable solutions for the modern dental offfice.

Pros

The software is intuitive and so easy to use. It is designed for a mobile platform which is very different from the “you can use it on a tablet” that most of the other available software solutions offer. It seems as though the people at Dovetail thought of everything. Dovetail has crafted a product with the user experience in mind. It’s a great software not just for the doctor and staff but also from the patient perspective. The integration with other technologies makes it not just easy but fun to use.

Cons

With any product there is a learning curve. But having said that I would say there is probably more of a (un)learning curve than an actual learning curve. You can’t carry over old habits formed with previous practice management software.

Chris
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

True Cloud Based Practice Management

Reviewed on 2018/02/01

The support team is great! We highly recommend anyone looking for a true Cloud solution to take the...

The support team is great! We highly recommend anyone looking for a true Cloud solution to take the time to go through a demo and ask why Dovetail over other PMS!

Pros

The support team is terrific and very willing to take recommendations for improvement and additional feature requests. Best part is their ability to immediately implement in the current version of the software!

Response from Dovetail

Thanks for the review, Chris! We're always happy to help with recommendations and feature requests.

Ann
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great system. User friendly

Reviewed on 2017/08/17

We researched this software while looking to upgrade our software. It had many features that we...

We researched this software while looking to upgrade our software. It had many features that we liked, but lacked too many things we as a small office used regularly.

Pros

I found this system to be very user friendly. Very intuitive and easy to learn. It seemed good for a small practice that wants to go paperless.

Cons

This system could use more on the management end. Unable to track employee time, or vacation/sick days. I also found it a bit lacking in being able to run reports. Although going paperless seems ideal, this software was not very forgiving if you were trying to accomplish this in small steps.

Response from Dovetail

Hi Ann, thanks for your review! Our punch clock feature does allow for employee time tracking! Please reach out to our support team and we would be happy to show you how.

Kim
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Dovetail Review

Reviewed on 2024/01/15

Pros

It was an easy system to use especially as a new practice. Their in house support was very helpful and prompt.

Cons

Charting felt a bit laggy. Due to the software being a bit new, many changes were happening.

Bassam
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent software

Reviewed on 2018/04/19

I love it.

I love it.

Pros

Easy to use, excellent customer service and support, high speed. and their services are excellent very reasonable fees.

Cons

N/A, actually there is nothing to complain about with Dovetail, I recommend it to all my friends. Thumbs up.

Response from Dovetail

Thanks for the review Bassam!

emile
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very impressive EHR / PM solution. I really love this product

Reviewed on 2016/11/02

The product is really easy to use , from creating clinical exams to the custom progress notes. All...

The product is really easy to use , from creating clinical exams to the custom progress notes. All of the features are available on any mobile tablet.
Looks amazing too.

Pros

The treatment is like no ther i've seen. You just select the procedure and the teeth and insurance codes and fees automatically appear.

Ilan
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Dr. Ilan Hecht DDS

Reviewed on 2016/11/08

Great tool to digitalise the Medical chart, the learning curve was fast, the software is very...

Great tool to digitalise the Medical chart, the learning curve was fast, the software is very intuitive and easy to use. Excellent costumer service with fast responses to doubts and open to feedbacks for improvements.

Richard
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

An easy software to use

Reviewed on 2013/11/21

The software isn't complicated, has the features it promotes and is way cheaper than similar...

The software isn't complicated, has the features it promotes and is way cheaper than similar products. I'm still learning all the little features, but overall it's a good software.
It can by installed on mobile devices or directly in the browser which is nice too.