Dovetail Reviews

- User experience and intuitive software compared to Curve Dental or Dentrix
- Mobile on all devices
- Fast and responsive

- Doesn't have custom reporting but this feature will be launched in September 2019.

awesome customer support from onboarding and throughout.

Treatment planning/ charting a little different than what I am used to.

I was initially attracted to Dovetail because it was cloud-based and the idea of not having to maintain my server anymore was really exciting. The idea of going paperless and abilities to text patients for appointment confirmation all sounded great.

We have been unable to print statements for months now. We have brought this to Dovetail for over six weeks and still have no solution in sight. The customer service is terrible, we have only heard excuses about addressing the issues and still no fixes after six weeks is very disappointing. Initially, Dovetail said their tech team is really busy, "currently engrossed in other more pressing deadlines", so we'll just have to wait. After another week, Dovetail said, "heavy backlog of tickets that were dealing with just a bit more pressing of matters". After a few more weeks, Dovetail said, "It’s an issue with the large number of patients you have and the system timing out."

Cloud based.
Easy to access schedule and patients on my phone.

Minor things that will be fixed in updates if not already.

The task of patient rebooking made easier

Platform matching to our specific cultural niche environment proved challenging

The software is intuitive and so easy to use. It is designed for a mobile platform which is very different from the “you can use it on a tablet” that most of the other available software solutions offer. It seems as though the people at Dovetail thought of everything. Dovetail has crafted a product with the user experience in mind. It’s a great software not just for the doctor and staff but also from the patient perspective. The integration with other technologies makes it not just easy but fun to use.

With any product there is a learning curve. But having said that I would say there is probably more of a (un)learning curve than an actual learning curve. You can’t carry over old habits formed with previous practice management software.

The support team is terrific and very willing to take recommendations for improvement and additional feature requests. Best part is their ability to immediately implement in the current version of the software!

I found this system to be very user friendly. Very intuitive and easy to learn. It seemed good for a small practice that wants to go paperless.

This system could use more on the management end. Unable to track employee time, or vacation/sick days. I also found it a bit lacking in being able to run reports. Although going paperless seems ideal, this software was not very forgiving if you were trying to accomplish this in small steps.

Easy to use, excellent customer service and support, high speed. and their services are excellent very reasonable fees.

N/A, actually there is nothing to complain about with Dovetail, I recommend it to all my friends. Thumbs up.

Simple interface. Able to use on ipads.

Insurance claims are not fully operational. Lots of bugs and not intuitive and not user friendly on the Front office side.

The treatment is like no ther i've seen. You just select the procedure and the teeth and insurance codes and fees automatically appear.