BookSteam

4,6 (82)
Smart Online Appointment Scheduler

Overall rating

4,6 /5
(82)
Value for Money
4,6/5
Features
4,4/5
Ease of Use
4,6/5
Customer Support
4,8/5

95%
recommended this app
Sort by

82 Reviews

Aida
Overall rating
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Can save your time

Reviewed on 2018/10/27

Great software! Hope to continue to use this software, well done

Pros

This software is the best for busy person, for their hectic schedule it can turn to save their time, this software is a online scheduling tool. Our clients can book online

Cons

I cant say any problem with this software, the interface is really simple and nice. Amazing and helpful!

April
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

NET Review

Reviewed on 2019/07/08

It solved the ability for students to book and pay on line to do our courses

Pros

it incorporates well into my website and takes payments when a student enrols

Cons

It doesn't link into our etrain, so I have to send another email to a student for them to enrol and complete the online learning. When I retrieve information (questions I ask when Book) I cant copy and past that information, and its so small I struggle to read it

Aleeda
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Not as good as acuity

Reviewed on 2018/04/04

Pros

Good range of features and the ability to issue class packages for classes is great. The front end is responsive and simple yet good design.

Cons

Unable to customsise email templates. I switched to booksteam from acuity because I wanted my clients to be able to book recurring appointments but most of my clients have complained that their recurring appointments don't usually work.

Tanya
Overall rating
  • Industry: Research
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Excellent Value

Reviewed on 2019/07/08

I use the program daily and overall it’s worked very well without any problems.

Pros

We were looking for a scheduling program for our research office, after doing a lot of convoluted research online (the different companies don’t make it easy) I happily came across Booksteam. It meets all our requirements at a great price.

Cons

Unfortunately, you cannot reorder the staff in the calendar view, there are staff I like to keep within view at the top of the calendar but there is no option to be able to do this.

Jodilyn
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So easy to use!

Reviewed on 2017/07/18

Clients can schedule online with ease.

Pros

I love how easy it it to set up and for my clients to use. Straightforward and simple. Really appreciate the MailChimp syncing, too for occasional newsletters.

Cons

Wish there were more color theme options or patterns to spruce it up a little while remaining basic and simple to navigate.

Don
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Experience

Reviewed on 2017/03/20

We have been using Booksteam for several months and so far it has worked really well for us. We are not their typical customer as we have a small Staffing Company and we use it to the candidates can schedule interviews themselves with the time slots we have available. It makes it really easy and convenient for us.

Pros

Ease of use once you are working with it

Cons

It can be a little confusing to set up. Some of the terms that were used when we set it up were not something we typically use.

Jude
Overall rating
  • Industry: Information Technology & Services
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quality product, excellent support

Reviewed on 2017/01/26

An excellent scheduling system with helpful guides and intuitive use backed up by fast, knowledgable and efficient customer support. Highly recommended.

Pros

Easy of use and functionality

Cons

Not able to white label to put client brand on so creates a disconnect in client booking experience

Gemma
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best Business Tool For Increasing Sales

Reviewed on 2017/03/21

BookSteam has simplified the scheduling of appointments not just for me but for my patients. They appreciate the ease of using the app. No more playing telephone tag.

Pros

Ease of use

Cons

Patients are expressing difficulty accessing the system if they have forgotten their password. Even when they follow the instructions to obtaining their password, they are advised that their email address is already in the system.

Marissa
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy for holding records

Reviewed on 2020/02/13

Overall it was easy

Pros

I liked that it easily formated information

Cons

It didn't hit a lot of boxes on what we needed

Chris
Overall rating
  • Company size: 201–500 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Scheduling made easy!

Reviewed on 2018/02/27

Pros

Many features and produces thorough reporting to organize and streamline your business. When running into issues I have had a great experience with their customer support. Very timely and gets me the answers I need. Scheduling and tracking appointments made easy.

Cons

The start up process may take some time to learn. With so many feature it's understandable. Short term pain for long term gain which will save you many hours and keep you organized. Give it a try!

Mackenzie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing software

Reviewed on 2020/02/06

Pros

This software is affordable and very useful!

Cons

It does not have an app yet :( when they develop an app for it, it will become the BEST!

Allana
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic Software that just works loaded with features

Reviewed on 2015/12/01

Pros

Many features that make booking process easier and faster such as multiple offices, paypal payments, services+classes, google calendar sync. SMS reminders and notifications are fast and reliable which are extremely helpful in minimizing noshows. Entire site is easy to navigate and operate.

Cons

I would like to have my customers to be able to book multiple staff in one room instead of separate schedules.

Greg
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

we love booksteam!

Reviewed on 2015/12/12

We used to use another company before (don't want to name them but it starts with S...) and we were constantly dealing with issues and empty promises, it was very frustrating. Then we switched to a company offering free service (that was a huge mistake), a lot of time wasted once again. Finally we switched to booksteam over 6 months ago (from a friends tip) and it's been like a breath of fresh air (I hope I'm not going to jinx it now). Everything just works, I no longer have to email support every week (like I did with a previous company), now I spend more time actually doing my work. Support is also very friendly/helpful/quick whenever I need something.

Steven
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

I really like the how simple and easy it is to use.

Reviewed on 2018/04/24

Pros

I really like how simple and easy it is for someone to learn and use the software. I also found the customer support very helpful.

Cons

I honestly have nothing but good things to say about this software. I have had nothing but good experiences while using this software.

Leanne
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Your customers will love booksteam

Reviewed on 2017/02/22

I was looking for a booking system for a while and glad I found booksteam. Support is awesome, because I didn't know anything about this platform so I was asking a lot of questions and support came through every time. One of the features that stood out, is that I could fully customize my booking page with different colors which tailored to my business webpage look. My customers really love booking online, where they can easily reschedule their appointment if needed. Now my focus is on work and not picking up phone every 20 minutes :)

Verified Reviewer
Overall rating
  • Industry: Food & Beverages
  • Review Source

Overall rating

Loving BookSteam

Reviewed on 2015/04/16

We moved to BookSteam a few months ago and must say that we are really impressed. Not only does the product itself fit our needs and is easy to use for both clients and staff, the customer service is outstanding. The support team are prompt in replying and very helpful - even going above and beyond to assist those of us that are not quick so "tech savvy".

We made a number of suggestions that would make the program even better and already these have been implemented - WOW!!!

Cathy Reeves
Plant Essentials
Australia

Verified Reviewer
Overall rating
  • Industry: Cosmetics
  • Review Source

Overall rating

booksteam solved my big scheduling issue

Reviewed on 2014/06/06

It was tough running small business and answering phone calls all the time, I could not concentrate on my work. After getting setup with BookSteam, my phone almost stopped ringing, I'm less irritated, more focused on work. Thanks.

Pros

clients get email notifications and appointment reminders so they don't forget, calendar looks great, can add my other worker as a stuff member

Cons

none so far, hopefully it'll continue like that

Bernadette
Overall rating
  • Company size: 1 001–5 000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy way for appointment scheduling

Reviewed on 2018/10/16

Good to go . Highly recommemded to everyone.

Pros

The interface is very simple and easy to use. Booksteam is auto online report and best for appointment scheduling tool.

Cons

Could improve the initial set up and the customer support. I didn't see any bad with it. Its still very useful for me.

Verified Reviewer
Overall rating
  • Industry: Photography
  • Review Source

Overall rating

Very useful tool to manage my studio schedule

Reviewed on 2014/06/26

I’m a photographer and sometimes I get real busy with the shoot, and it used to be huge inconvenience to deal with clients over the email or phone to schedule them in. Now with booksteam, most of my clients schedule their appointments online, and it freed up a lot of my time, so that’s awesome.

Pros

time saver, everything just works

Cons

can't really find any cons, that says a lot

Emily
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Love the customer service!

Reviewed on 2017/03/27

Customer service always responds quickly, in a friendly manner, and with easy to understand instructions or answers to my questions. They have taken into account my requests along with those of other clients, and have made upgrades to the software to benefit all of us.

Keilah
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing System!

Reviewed on 2017/03/01

I absolutely love Booksteam, the support and service you get is second to none. I've referred many people to it. It's easy to use, easy for clients to book, saves time and money and ts a great tool to use to keep track of everything.

Denk
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Really a joy to use

Reviewed on 2015/12/05

I thought it would take me a week to figure this booking tool out, but it took me about an hour. Now I direct all of my clients to book online, it's a joy that I don't have to answer my phone as much any more!!!

Stacy
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

So easy to use

Reviewed on 2017/04/01

I've been with booksteam for over a year and have been very happy with the service. This software is a must, great value, it improved my barber shop appointment management.

Amy
Overall rating
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

This scheduling system has been extremely helpful to my business.

Reviewed on 2017/07/10

Pros

It is easy to use for the most part but when I run across something that is not completely intuitive the service team is EXTREMELY responsive.

Cons

When I cancel an appointment I would love to give my clients the option to reschedule at this time.

Monica
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

easy to use booking software

Reviewed on 2015/09/10

easy to use booking software which is loaded with a lot of features. booksteam has one of the best mobile interfaces which works well with my iphone 6 and my ipad. keep it up guys!