ProLaw Reviews

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48 Reviews

- Industry: Legal Services
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ProLaw
Reviewed on 2019/03/26
Pros
The ease and ability to pull documents and calendars into one program.
Cons
It's a little bit confusing and rather hard to learn.
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great vision for a converged legal platform, but clearly under-resourced
Reviewed on 2019/11/22
We need a unified platform for all data entry and consumption that understands the legal business....
We need a unified platform for all data entry and consumption that understands the legal business. ProLaw does that well. It allows us to maintain a high standard of data integrity, provide a large degree of automation, and develop solutions on top of a central "hub" that everyone understands.
The vision is great, the implementation is not so great. The people are great, the company is not so great.
If you have good IT support, It's great. If not, well...
Pros
Centralized data management is very powerful. No other solution provides CMS, DMS, Document Assembly, Calendaring, Routing, Cost Management, Accounting, Billing/Collections, and Groupware Integration all in one platform.
ProLaw allows us to have all front office and back office work in one system. Reducing the need for duplication of effort, and reducing the possible errors caused by that effort.
ProLaw is that it gives us the choice to remain on-premises (or in private cloud) meaning we maintain 100% control over our clients data. Are not held hostage by all the problems inherent with software-as-a-service solutions.
Importantly, ProLaw leverages a modern and accessible technology stack. That is very important for customization and integration. I can do what I need, When I need it, and I am not stuck relying on a proprietary support structure to get results.
Importantly, ProLaw leverages a modern and accessible technology stack. That is very important for customization and integration. I can do what I need, When I need it, and I am not stuck relying on a proprietary support structure to get results.
The Staff at ProLaw is friendly and helpful. They share an enthusiasm for the vision and work hard to deliver the best product possible. They always go out of their way to help achieve customer goals.
Cons
ProLaw is clearly under-resourced, Implementation is buggy and upgrades are a nightmare. While individual Customer service is fantastic, there is a lack of modern support such as self service installers, 64-bit applications, and proper quality assurance.
ProLaw can be slow, clunky, and just feels out of date. Controls have no real business validation, As one attorney said, "It looks like something we worked on in collage", referring to the events tree and the clunky custom tabs.
There is a real problem with policy over practice at ProLaw. Any deviation from Standard Operating Procedure is a nightmare. this causes almost every interaction to begin on the wrong foot, and long complicated interactions to be a nightmare for all parties involved. There is clearly problem with leadership which causes a strict adherence to an ineffective set of policies.
Off-shore outsourcing of Professional Services.
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Prolaw onsite review
Reviewed on 2024/07/29
it took a long time to get everything running properly and our reports created to our satisfaction,...
it took a long time to get everything running properly and our reports created to our satisfaction, but the lack of a cloud solution during the pandemic had us looking elsewhere
Pros
customizability of reports and ability to look at database directly
Cons
data for allocations gets overwritten/deleted
prolaw protal was completely different from prolaw desktop
onsite software
Reasons for Choosing ProLaw
Legal vision was EOL and prolaw was the replacement software also the best of the software considered at the timeReasons for Switching to ProLaw
data base was SQL and ability to develop reports already knew the company as they also had Legal vision, but it went EOL (and is not on the list of products to select from)- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Stability over feature rich!
Reviewed on 2024/08/12
Pros
What features they do implement work great!
Cons
Seem to be behind when it comes to new and exciting features compared to others.
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Old school but simple
Reviewed on 2019/09/27
Pros
I like that Prolaw is straightforward and easy to use. It makes organization of a litigation file easy and things are easy to find quickly.
Cons
It is very old school looking- looks like it was made in 2004. It is buggy at times and gets hung up on certain routine tasks.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 0.0 /10
An Upgrade that Went Way Back.
Reviewed on 2021/09/03
I would not recommend this for use in any law firm.
I would not recommend this for use in any law firm.
Pros
There's not anything I can think of that I have a positive comment to provide on Prolaw.
Cons
Everything is technologically backwards from the older version we had previously. There's far more data input on the user, which is time consuming, the software doesn't open consistently from the toolbar shortcut, it doesn't consistently use tab or enter for saving, it's varies depending on what you are doing. It's an "upgrade" that went back to technology from the late 1990s. Very poor product.
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
All in one gets the job done
Reviewed on 2019/11/22
We remain with ProLaw because it is highly customizable and offers the best value for a firm our...
We remain with ProLaw because it is highly customizable and offers the best value for a firm our size. We continue to exploit every feature it offers, sometimes even beyond that for which it was designed.
Pros
The best feature of ProLaw is only having to learn one program. We use it for our document management, case management and deadline management. That translates into a time savings and shorter learning curve for new hires since we are only training on one piece of software.
Cons
It is buggy, you have to live with the bugs for years until you can determine that the newest release of the product has been thoroughly vetted before adopting it to solve old issues. When updates come out there are invariably new bugs introduced.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Prolaw does what it needs to do, but boy does it look like it's from the year 1998
Reviewed on 2019/03/20
The legal firm I worked with migrated out of another database software to ProLaw.
ProLaw looks and...
The legal firm I worked with migrated out of another database software to ProLaw.
ProLaw looks and feels like a Windows 98 computer.
It's also like Evernote, which means that if whoever set it up did it poorly, then the whole system breaks down.
Pros
It organizes all of our legal documents, and the data is solid. No data issues so far.
Once you get the hang of it, it's pretty easy to find clients and the files you saved in there.
Cons
It's so stupidly clunky. To create a matter, it requires multiple steps upon multiple steps. To upload a file, you then have a assortment of options to choose from, which all do the same thing.
ProLaw could use a UX designer to modernize things.
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Very expensive product for larger law firms
Reviewed on 2018/03/06
Pros
It allows a larger firm to management documents effectively and efficiently. The platform is also very easy to use
Cons
The expense of this product makes one search for other solutions. It is on the verge of unaffordable regardless of how much the firm produces
- Industry: Judiciary
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
prolaw
Reviewed on 2019/08/06
Pros
-I like that it syncs and imports well with outlook, word, excel, dictation software.
- It generates documents and auto populates, which saves me a significant amount of time
- The document can be used by the entire firm and everyone can have access to the documents at the same time
- billing is easy to use and is build into the program
Cons
- it is very slow and can sometimes freeze. This happens when I have too many cases open, which is understandable, but it can get annoying
-the ability to make personalized documents can be frustrating because it often takes too long
-I find that I sometimes get locked out of the billing feature when I don't use it for a long time.
-billing descriptors are limited so you have to generalize to find what fits
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Amazing Feature, but difficult and time consuming execution
Reviewed on 2023/12/18
I did not like using ProLaw at all. I waisted way to much time on admin work managing the files...
I did not like using ProLaw at all. I waisted way to much time on admin work managing the files in ProLaw.
Pros
The features of ProLaw were great, the docketing and deadline calculator options are far better then any other software I have used.
Cons
Profiling items to the case is time consuming. You are limited on how to set up your folders. If you practice more than one area of law, the lack of customization is very restricting.
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Opinions on Prolaw
Reviewed on 2019/11/19
Overall its been pretty solid. We can get the job done and we manage to get through the issues when...
Overall its been pretty solid. We can get the job done and we manage to get through the issues when they come up.
Pros
Overall Prolaw is a nice piece of software. There are very few packages out there that
integrate front office and back office. Particularly for accounting. Its a one-stop shop for us.
Cons
There are two overwhelming issues that have been a thorn in our side throughout the years we have owned the software. The first issue being the lack of quality customer service and second, a clunky soviet era interface that never seems to have evolved. I say this with the understanding that there have been substantial improvements on the backend over the years. I can appreciate this as a systems guy, however, a lawyer could care less. The user interface needs to meet the needs of a modern practice like ours.
Regarding the customer service issue, we have noticed real improvements over the last 6-9 months. The quality of care and the talent has changed remarkably. We are very grateful for that. We ask that [Sensitive content hidden] continue to make sure there are always enough technicians and resources for their technicians to make sure the client always gets a speedy resolution when possible and always feels like they are good hands and not forgotten about throughout the lifecycle of a more challenging trouble call.
On the second issue with the interface, we can only hope that [Sensitive content hidden] is fired up about making significant modernizing improvements to the front-end interface and building out the web and mobile apps to offer as much functionality as possible. I would recommend that [Sensitive content hidden] spends some time reaching our to their customers on a more regular basis, particularly their long term customers to get feedback on how the product is working. The users should drive the direction of the product
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
No software is perfect, but there are a few things with ProLaw that should be addressed more...
Reviewed on 2019/11/19
Pros
1) Easy to use and understand the flow of data (but see con #1)
2) General customer support has good turn around times (but see con #4)
3) Ability to write your own MSSRS reports (if you know SQL programming language! NOT easy to learn)
Cons
I should pre-phrase this by saying that we are on an older version of ProLaw.
1) Regularly has hiccups where we have to shut it down and reopen it to make it work properly - for simple things like invoice postings. (May be fixed on newer version)
2) Has problems that can't be fixed so we have to come up with some workaround such as comparison reports and then from those results making manual journal entries. (May be fixed on newer version)
3) Background tables get out of sync more often than we'd like requiring contact with Customer Support to fix (I'm told is fixed on a newer version)
4) Simple changes to reports are now "billable services" so it can get expensive. (Unlikely to be different on the newer versions)
4) Font size is too small for some users and is unchangeable (No changes on newer version)
5) Customer Support sometimes doesn't know how to fix problem, so it's a try this, try that scenario which is time consuming and annoying. Sometimes it fixes the problem, sometimes it doesn't.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I've used Prolaw since '99
Reviewed on 2020/08/08
I have used Prolaw for over 20 years. In the beginning (pre-West), it was the most amazing product...
I have used Prolaw for over 20 years. In the beginning (pre-West), it was the most amazing product on the market with the most amazing customer service, for small to mid-sized firms. West ruined that. I have nothing against West generally. I just have over 20 years of first-hand knowledge of how West negatively affecting this otherwise amazing product.
Pros
Everything. Prolaw does it all. The accounting function is the best I have seen, better than QBs, CosmoLex, etc. The front office functionality is so robust I wouldn't even know where to start. You own it the software license which is a huge advantage to monthly subscriptions. You don't have to upgrade if you don't want to, no monthly fees, I stopped paying the annual fee after a few years because it wasn't worth it. Just pay the upgrade fee if and when you ever need to upgrade.
Cons
Since purchased by West a while ago, the customer service has become non-existent, in all honesty it is a detraction. Your IT people will have to train West's IT people. They will likely sell you the wrong version initially, etc. If you are a new user, a migrating user, just expect to have lots of headaches in the beginning. But once you master the software, it is worth it!
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Value
Reviewed on 2021/10/19
Overall, using ProLaw is a much better option than just a document management software like Worldox...
Overall, using ProLaw is a much better option than just a document management software like Worldox or iManage. We essentially have digital files that we can access at any time from anywhere.
Pros
After 5 plus years, I still believe ProLaw is the best practice management software out there. Using ProLaw has allowed our firm to become as paperless as a law firm can be.
Cons
I wish there was more flexibility in the fields and format and the reporting feature still needs work.
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
ProLaw 2017.1
Reviewed on 2019/11/19
ProLaw is all you'll need for your legal practice. Easy to use and functionality is superb. The...
ProLaw is all you'll need for your legal practice. Easy to use and functionality is superb. The interface is easy to read, making it easy to use. I was able to navigate the application pretty easily with limited training. Having an all in one system, allows the firm to have access to front and back office information with a few clicks.
Pros
I have the capability to run a report for client information at your fingertips is what I like most. This allows the firm to keep up with their clients and allows you to follow-up with running a simple report
Cons
Profiling documents seem to have gone backwards. The process to profile a document takes longer than the old platform. It's easier to just open the matter you'd like to save to and drag and drop. Also, report writing is such a process, it forces you to have ProLaw complete most of the report writing tasks.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ProLaw is the best comprehensive legal management software I have used.
Reviewed on 2022/05/18
It has been excellent and greatly simplified numerous aspects of our practice
It has been excellent and greatly simplified numerous aspects of our practice
Pros
The integration of document management, billing and back office financial management.
Cons
It takes time to become familiar with all the features and uses.
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Less Paper - Law Firm
Reviewed on 2019/11/20
As the title says - - - less paper!
As the title says - - - less paper!
Pros
Our firm uses this product as a true practice management tool. We use front and back office modules. ProLaw has allowed us to be an almost paperless law firm. Everything goes into ProLaw and we have true digital files/matters. We recently went through an audit with one of our clients and were able to provide limited access to the client. They loved ProLaw! I spent 15 - 20 training them on how to access documents and they had no problems going forward.
Cons
There are some features that need some work, but in comparison to other programs it is still the best practice/document/billing management program going for law firms.
- Industry: Government Administration
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
2017 Downgrade is apalling
Reviewed on 2018/06/03
Very poor system for tracking address/contact changes over time. The ease of data entry sometimes...
Very poor system for tracking address/contact changes over time. The ease of data entry sometimes makes it too easy to inadvertently overtype. Bizarre Contacts display system of First Middle Last, without an option for Last, First Middle, even as Matters display only by Last, First Middle. Building search queries requires significant technical knowledge and cannot be done by even seasoned users. Interface is not intuitive. Some symbols are used for multiple functions.
Pros
Documents can be displayed in a number of organizational ways as fits the user's preference/needs.
Cons
Getting those documents tagged and into Prolaw is a nightmare. Previous "Profiling" function allowed for filing an email attachment only. That's gone. Now you either have to separate the attachment from the email or click through the email to get to the attachment once it is in Prolaw. Previous "Profiling" function allowed user to easily switch and mix between keyboard and mouse driven-commands. (Such as clicking on a data field and then easily typing "pl + tab" for a Pleading rather than using the drop-down menu with the mouse.) Now the user is forced to use the drop down menu. The size of the "Profiling" work box cannot be adjusted or customized as it previously could be. So when Prolaw displays a useless column between to helpful columns, the user must scroll to get to the helpful information. They also added a pagination system which makes scrolling very tedious.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use and practical.
Reviewed on 2018/06/14
Pros
It's search capabilities, the multiple things that can be managed in one software. The auto spell complete feature.
Cons
We might have an older version - but I think the look appearance overall should be more modern. Maybe easier accessibility from feature to feature instead of having to go to the main page each time - maybe you can always have a quick menu option no matter what you are currently working on. For example if I'm entering time summaries why do I have to minimize each window to get to the main dialog box with the main menu as opposed to having the option to go to contacts right on the toolbar that I have while working on time summaries. Even having a tab feature such as web browsers do - to make multi tasking easier.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
Last update GIANT step BACKWARD
Reviewed on 2018/01/24
In prior version, when saving an email, for example, if the client/matter number was referenced in...
In prior version, when saving an email, for example, if the client/matter number was referenced in the subject, saving the email automatically populated the client/matter number and the email was recognized as such. After the most current update, ALL fields on EVERY document must be entered in order to save or create a new document. This means users are required to enter several times MORE keystrokes than in prior version to accomplish the same tasks. HUGE step backward. VERY time-consuming and frustratingly inefficient. Lord, strike me with a nasty case of pimples if I EVER complain about I-Manage again!
Pros
Drag and drop email saving - except the latest update defaults to attached doc/attached doc class/event.
Cons
Last update completely reversed the ease and efficiency of prior version. ALL document saving requires that ALL information be entered on EVERY document saved. Client/matter numbers are required, as are ALL info fields for each doc saved. Some of this was auto-populated in prior version. Current version takes users TWICE as long to save docs.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Stay Current
Reviewed on 2019/11/15
Very happy during the initial decade.......now on the verge of discontinuing our use and changing...
Very happy during the initial decade.......now on the verge of discontinuing our use and changing vendors. Will decide in the next 6 months if we're leaving ProLaw.
Pros
Ease of use for most features. Front office much better than back office.
Cons
ProLaw is not staying current with programming for electronic billing. Larger institutions are migrating to LEDES format and ProLaw is way behind in its programming for same. Users should not have to subscribe to eBilling to accommodate these invoicing requirements. Very disappointed and on the cusp of changing software providers. Please get up to speed!
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
all encompassing - server based Prolaw - purchased in 2003 for $10,000
Reviewed on 2020/06/17
I loved it - it is difficult to use - but it is highly data driven and every penny of the accounting...
I loved it - it is difficult to use - but it is highly data driven and every penny of the accounting is at your fingertips. No QB needed.
Pros
this is the only system with full accounting at the time it was purchased circa 2003, at the time - that was a big deal. The system was purchased out right and lived on the server.
Cons
it was server based - so nobody could login remotely without VPN- that is a silly inconvenience at this point in 2020
- Industry: Legal Services
- Company size: 11–50 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A Solid Software to kee track of your cases
Reviewed on 2016/11/11
I used Pro Law for years at my law firm. I have to say that during the time I used it one of the...
I used Pro Law for years at my law firm. I have to say that during the time I used it one of the best things was that we were able to install it on the computers. The new softwares I see now are mostly online only like Rocket Matters. Online only vs on desktop is really what you have to ask yourself. Online you can get access on any computer you use but programs like Pro law I remember were faster and never offline. The down part is that you have to be on your destop.
I would suggest getting pro law if you have 1 office and not very many staff members. Otherwise you might want to go with something that is better online if you are always changing offices.
Pros
I like how fast and reliable it is for your computer. I like being able to have different users. It does everything you need a software to use for managing your firm.
Cons
You can not access it over a browser at least not the years I used it. You needed the software installed. The them was not very bright but that might have just been my default settings. I assume most people keep their default setting and not change them to make sure they dont mess anything up.
- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 1.0 /10
Timekeeping not user friendly
Reviewed on 2017/05/11
The timekeeping system should be more structured to ensure consistency among attorneys entering...
The timekeeping system should be more structured to ensure consistency among attorneys entering time.
Pros
The case management system does uploads into our Outlook calendars. I have never used any other case management system.
Cons
The timekeeping should be integrated with our Outlook calendars to automatically incorporate meetings, deadlines and court appearances. There should be a timekeeping tracking in real time as the attorney is working on a motion. Figuring out how to generate reports is very complicated and I still don't know how to print reports with a narrative. The help index is not helpful.